Mercure Wakayama Kushimoto Resort & Spa

Mercure Wakayama Kushimoto Resort & Spa Reviews

Mercure Wakayama Kushimoto Resort & Spa

1184-10 Sangodai, Kushimoto, Higashimuro District, Kushimoto Town, Higashimuro District, Wakayama Prefecture, 649-3510, JapanView Hotel Details
Mercure Wakayama Kushimoto Resort & Spa
Mercure Wakayama Kushimoto Resort & SpaMercure Wakayama Kushimoto Resort & SpaMercure Wakayama Kushimoto Resort & Spa
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Mercure Wakayama Kushimoto Resort & Spa Guest Reviews

4.5/5
Great
68 reviews
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(68)
Positive reviews(64)
Reviews with photos/video(23)
Awesome stay(24)
Awesome rooms(22)
Relaxing hot springs(13)
Large rooms(11)
Nice sea view(9)
Delicious breakfast(9)
Offers pick-up/drop-offs(7)
Delicious buffet(5)
Negative reviews(4)
Kingmotto
Classic Room with 2 single beds and 2 sofa beds, Ocean/Sea view
Stayed in Dec 2024
Family
10 reviews
5.0/5
Outstanding
Posted on Jan 4, 2025
Great hotel and clean room and friendly staffs
Response from Property: Thank you very much for choosing our hotel and for taking the time to share your kind feedback.We are delighted to hear that you enjoyed your stay and appreciated the cleanliness of the room as well as the friendliness of our staff. Providing a welcoming and comfortable experience for our guests is always our top priority, and your words truly encourage us to keep delivering the best service possible.We hope to have the pleasure of welcoming you back again in the near future. Thank you once again for your lovely comments.
Guest User
Classic Room with 2 single beds and 2 sofa beds
Stayed in Jun 2024
Family
6 reviews
3.2/5
Posted on Jul 7, 2024
Mecure, time to lift your game! It’s summer in Japan and the swimming pool is empty & closed.?? Surrounding landscaped areas not well maintained. Rooms & corridors delight you with a musty aged smell that takes time getting used to. Positives: View of surrounding coastline excellent, sunrise beautiful. Room’s good size. Buffet Breakfast decent with options Afternoon & Evening free snacks & drinks a bonus. Negs: Customer service adequate but can’t say a lot of enthusiasm. Room & corridor’s musty The place needs renovation Need car for access hotel. No pool operating in summer???
Response from Property: Thank you very much for using Mercure Wakayama Kushimoto Resort & Spa the other day. The outdoor pool is open from 7/13 to 7/15 (until 11:00) and 7/20 to 9/1 (until 11:00), and check-in is after 13:00. We are very sorry for the unpleasant smell in the room. We sincerely apologize. We are glad that the weather was good on the day and that you were able to see the sunrise. All of our staff will continue to work hard to ensure that our guests have a comfortable stay, so we sincerely hope that we will receive your continued patronage. Thank you very much for your post.
charlotte
Classic Room with 2 single beds and 2 sofa beds
Stayed in May 2024
Travel with friends
3 reviews
5.0/5
Outstanding
Posted on Aug 5, 2024
Great staying, big rooms, lovely onsen, nice freebies in the evening and excellent breakfast. For the breakfast there was so much choice and it was so good! Honestly one of the best hotel breakfast I had, probably the best in Japan.
Response from Property: Thank you very much for staying with us at Mercure Wakayama Kushimoto Resort & Spa the other day. We would like to express our sincere gratitude for the many compliments and comments of joy you have shared with us. We are truly honored to receive such compliments, and your kind words are the greatest encouragement for us. All our staff will continue to work hard so as not to disappoint our customers. We look forward to welcoming you back to our hotel again. Thank you very much for your review.
Anonymous User
Classic Room with 2 single beds and 2 sofa beds, Ocean/Sea view
Stayed in Oct 2024
Solo travellers
2 reviews
3.7/5
Posted on Nov 28, 2024
breakfast is very good
Response from Property: Thank you very much for your kind words! We're delighted to hear that you enjoyed our breakfast. We strive to provide a variety of delicious options to start your day, and it's great to know that we met your expectations. We look forward to welcoming you again soon!
Guest User
Classic Room with 2 single beds and 1 sofa bed, Mountain view
Stayed in Jul 2024
Family
6 reviews
3.7/5
Posted on Aug 22, 2024
Breakfast buffets good
Response from Property: Thank you so much for taking the time to provide us with your feedback. We're thrilled to hear that you enjoyed our breakfast buffet, and we appreciate your comments and will take them into consideration as we continue to improve our guest experience.We look forward to welcoming you back soon.Best regards,Mercure Wakayama Kushimoto Resor & Spa
hotct
Classic Room with 2 single beds, Business room
Stayed in Nov 2024
Solo travellers
17 reviews
4.6/5
Great
Posted on Jan 4, 2025
The hotel has a shuttle bus to Kushimoto Station, but the pick-up and drop-off points are really hard to find, so I waited for more than 40 minutes at the JR station, and finally had to walk for nearly half an hour to the hotel with a big bag on my back. After arguing with the lobby for a long time, I was finally upgraded to a window room. Looking out the window is the tourist attraction Hashigawa Rock. The room is very large, probably the largest room I have ever stayed in a Japanese hotel. The breakfast and dinner buffet is very good, with a wide variety of options, the hot spring environment is also good, and drinks are free to drink. There are happy hours in the afternoon and evening. It feels like you can stay in the hotel for a whole day. In comparison, Mercure in China is really too bad
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Response from Property: Thank you very much for your valuable opinion. We apologize for the inconvenience caused by the shuttle location. We value your feedback and will make every effort to improve the message to make it easier to understand and avoid any future inconvenience. We are also happy to hear that you were satisfied with your final room upgrade. We're glad you enjoyed the view and spacious room. Thank you so much for your kind words about the food, spa and happy hour. We are glad that your time at the hotel was more fulfilling. We will continue to work hard to improve our services and make your stay with us a pleasant and memorable one.
Yin Ping
Classic Room with 2 single beds and 2 sofa beds
Stayed in Nov 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Jan 3, 2025
It should be the largest hotel in the Kushimoto area. The hotel is located on the top of a hill, and you can directly look out to the famous scenic spot Qiaokeng Rock from the hotel. If you want to go to Kaiguang, you can take the Toro at the hotel. If you take JR to Kushimoto Town, the hotel provides a shuttle bus to pick you up at the train station, but please pay attention to the bus time.
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Response from Property: 感謝您在百忙之中給我們留下評論。我們很高興聽到您説我們的酒店是釧本地區最大的設施之一,這裏風景優美,交通便利。 正如您所提到的,我們的酒店位於山上,因此您可以欣賞到包括橋景巖在內的美麗景色。 另外,感謝您對馬古道通往海金剛的順暢交通的讚賞。我們也感謝您對穿梭巴士服務的理解,但我們還是想提醒您一下運營時間。我們將繼續努力,進一步改善服務,為客人提供愉快的住宿體驗。 我們期待您的下次光臨!
Guest User
Classic Room with 2 single beds and 2 sofa beds, Ocean/Sea view
Stayed in Oct 2024
Family
10 reviews
4.8/5
Amazing
Posted on Dec 7, 2024
The room was clean and the view from the window was wonderful. The last shuttle bus leaves at around 4pm, so don't be late. It's a great outdoor hot spring. Looking at the night sky, feeling the cool breeze, and immersing your whole body in hot water - what a pleasure. The food was okay, and when I used the minibar, they said it was "no" to take a bottle of Calpis back to the room. I just had to drink it slowly in the room, so maybe even one glass was not okay? Anyway, it was a nice hotel. I'll come again. I still can't use the bottle.
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Response from Property: 先日はメルキュール和歌山串本リゾート&スパをご利用いただき、誠にありがとうございます。この度は、素晴らしい評価をいただき、誠にありがとうございます!お客様にご満足いただけたことをスタッフ一同、大変嬉しく思っております。お部屋の清潔さや眺め、そして温泉でのひとときをお楽しみいただけたようで何よりです。また、ラウンジではご利用案内が不足しておりまして、申し訳ございませんでした。ルールについてしっかりとご案内させていただくように心掛けてまいります。次回はぜひ、さらにご満足いただけるようなサービスをご提供できるよう努めてまいります。またのお越しを、スタッフ一同心よりお待ちしております。 貴重なご意見を誠にありがとうございました。メルキュール和歌山串本リゾート&スパ予約担当
Guest User
Classic Room with 2 single beds and 2 sofa beds, Ocean/Sea view
Stayed in Oct 2024
Family
56 reviews
5.0/5
Outstanding
Posted on Dec 1, 2024
The hotel service is very enthusiastic. We like to live in a room with a good view on a high floor. The hotel met our requirements and arranged an excellent, quiet and comfortable room. The room is large, clean and hygienic. Free mineral water will be provided tomorrow. The bedding is also very comfortable. There are free drinks, coffee and snacks in the hotel lobby. The breakfast has a rich variety, both Western and Japanese styles are good. The hotel hot spring is also very comfortable. The hotel also has a fixed-point bus to pick up from the train station, which is very convenient. We stayed for 4 days. It is worth recommending to tourists who like fewer people, quiet and beautiful natural scenery.
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6/8
Response from Property: 感謝您選擇我們的酒店,並花時間寫下如此詳細而熱情的評論!我們很高興聽到您對我們的服務、客房和設施感到滿意。我們很榮幸為您提供安靜舒適的客房、美麗的景色和水療中心。我們特別高興地聽到您喜歡我們的早餐、免費飲料和小吃服務。您的反饋意見對我們非常重要,我們將繼續改進我們的服務,確保所有客人都能享受到愉快的入住體驗。我們期待您再次光臨本酒店!
Yedongyun
Classic Room with 2 single beds and 2 sofa beds
Stayed in Aug 2024
Travel with friends
366 reviews
5.0/5
Outstanding
Posted on Oct 1, 2024
The room is large, the surrounding environment is good, there is a convenient parking lot, the hot spring is good, the breakfast and dinner are very rich, and the attractions of Kushimoto Town can basically be seen at a glance in the hotel.
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Response from Property: 感謝您選擇入住我們的酒店,並抽出寶貴時間與我們分享您的體驗。我們非常高興得知您對酒店的房間、環境和設施感到滿意。能為您提供寬敞舒適的空間,並且享受到便利的停車設施和温泉,令我們深感榮幸。同時,您對我們豐富的早晚餐給予高度評價,也讓我們倍感欣慰。能夠讓您在酒店就能一目瞭然地瞭解串本町的主要景點,也是我們一直努力為客人提供便利和優質服務的目標之一。您的肯定對我們來説是最大的動力,我們會繼續努力,確保每一位客人都能享受到愉快、舒適的住宿體驗。希望將來有機會再次歡迎您光臨,併為您提供更加完美的服務。
Guest User
Classic Room with 2 single beds and 2 sofa beds
Stayed in Aug 2024
Family
15 reviews
4.7/5
Amazing
Posted on Sep 26, 2024
A very comfortable hotel with snacks and drinks in the evening I have 2 children, one older and one younger, and there are actually 4 beds. It won’t be inconvenient for me to travel by car There are several restaurants nearby, but you have to drive to get there. The waiters are first class and very polite
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Response from Property: 感謝您選擇我們的酒店,並在百忙之中為我們提供詳細的反饋意見。我們很高興您在我們酒店度過了愉快的時光。我們很高興能為您和您的家人提供愉快的住宿體驗。我們在安排客房時特別考慮到方便全家人休息。雖然酒店的地理位置和附近的餐館都需要開車,但我們會繼續研究如何為不開車的客人提供更方便的選擇,讓他們可以輕鬆遊覽附近的景點。感謝您的稱讚,尤其是對我們服務員的讚賞。我們將繼續努力為每一位客人提供熱情周到的服務。我們期待在不久的將來再次歡迎您的光臨!祝您和您的家人旅途愉快、舒適!
Chuchuz
Classic Room with 2 single beds and 2 sofa beds
Stayed in Aug 2024
Solo travellers
3 reviews
4.7/5
Amazing
Posted on Dec 9, 2024
Mercure Wakayama Kushimoto Hot Spring Resort is in an excellent location, close to the sea, with beautiful scenery, and is an ideal place to relax. In the morning, you can enjoy the magnificent sunrise over the sea from your room or terrace, which is refreshing. The hotel has complete facilities and the hot spring area is clean and comfortable, which is very suitable for relaxing your tired body after traveling. The rooms are spacious and tidy, and the service staff is warm and thoughtful, making people feel at home. The surrounding environment is quiet, suitable for vacation and leisure, and the transportation is also convenient. Whether you enjoy the natural scenery or experience the hot springs, this is an option that cannot be missed, highly recommended!
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Response from Property: 非常感謝您最近對和歌山美居釧本度假村的訪問。 非常感謝您的高度評價。 我們全體員工衷心感謝您的讚譽。我們很高興聽到您喜歡從酒店欣賞櫛本的美景,尤其是海上日出的壯觀景色。我們還感謝您對我們的水療區、客房設施和員工服務的高度評價。 得知您在我們這裏度過了一段輕鬆愉快的時光,我們感到非常欣慰。 我們將繼續努力改進我們的服務,以確保您的滿意。我們衷心希望您下次還會選擇我們酒店。我們期待您的再次光臨。再次感謝您的寶貴意見。和歌山櫛本美居度假酒店客房預訂
Guest User
Classic Room with 2 single beds and 1 sofa bed, Mountain view
Stayed in Jul 2024
Solo travellers
9 reviews
4.5/5
Great
Posted on Aug 10, 2024
The hot spring is very comfortable, but it is too abstract to have no toothbrush and microwave. The room is large, with a refrigerator and wardrobe, but no washing machine. The cheaper ones I stayed in before have all of them, so it is difficult to comment.
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Response from Property: Thank you for using our hotel. We are very pleased to hear that you enjoyed the hot springs. Please bring your toothbrush from the amenity corner in the lobby. We apologize for the inconvenience caused by the microwave's installation. The coin laundry is located in front of the large public bath on the 1st floor. All of our staff will continue to make efforts to provide you with an even more comfortable stay based on your valuable feedback. We look forward to welcoming you again.
Yunhsiang
Classic Room with 2 single beds and 2 sofa beds
Stayed in Jul 2024
Travel with friends
2 reviews
4.7/5
Amazing
Posted on Aug 4, 2024
The room is spacious and clean, the hot spring quality is good, and the bath is very comfortable.
Original TextTranslated by Google
Response from Property: Thank you very much for using Mercure Wakayama Kushimoto Resort & Spa the other day. We are very happy that you enjoyed our guest rooms and the large public bath. We will do our best to provide you with an even more relaxing experience the next time you visit. If you have the opportunity, please use Mercure Wakayama Kushimoto Resort & Spa again. Thank you very much for your review.
Guest User
Classic Room, Japanese-Western style, 2 single beds and 2 futon beds
Stayed in Jun 2024
Family
13 reviews
4.7/5
Amazing
Posted on Aug 15, 2024
A hotel I will stay in again and again. Except for the old and outdated rooms, the external environment + lobby supermarket + lobby mini bar (where drinks, beverages and snacks are available) are impeccable. The hot spring is also very comfortable.
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Response from Property: Thank you very much for using our hotel. We are also very honored by your kind words. We received your feedback regarding the oldness of the room, but apart from that, we are relieved to hear that you enjoyed your stay. In particular, it is very encouraging for us that you appreciated the external environment and comprehensive services. We are also very happy to hear that you were satisfied with the hot springs. We will continue to strive to improve our services so that our customers will visit us again and again. We look forward to welcoming you again.