Xiyun Hotel

Xiyun Hotel Reviews

Xiyun Hotel

Kaiyuan Street (Building A, Xijiu Moercheng), Pingcheng District, Datong, Shanxi, ChinaView Hotel Details
Xiyun Hotel
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Xiyun Hotel Guest Reviews

4.5/5
Good
1356 reviews
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(1356)
Positive reviews(1303)
Reviews with photos/video(259)
Friendly front desk staff(137)
Convenient parking(96)
Delicious breakfast(91)
Offers pick-up/drop-offs(78)
Convenient for shopping(48)
Near shopping area(44)
Perfect for business trips(31)
Has rooms for families(20)
Negative reviews(53)
kamoljitrungrueang
Standard Cozy Room
Stayed in Nov 2024
Family
4 reviews
5.0/5
Outstanding
Posted on Dec 13, 2024
They have service pick up to Datong Nan railways station. Good
Response from Property: Dear Guests: Hello! Thank you for your five-star praise. Thousands of words cannot fully express our gratitude. Thank you for choosing Xi Yun, and for your recognition and praise of us. We will remain modest and continue to make persistent efforts to make Xi Yun Hotel better and better, not to let down your trust and compliments. We look forward to meeting you again!
Sebbl
YUN YUE
Stayed in Jul 2024
Couples
40 reviews
4.5/5
Great
Posted on Aug 26, 2024
Had a super nice stay in this hotel, I would come again. Especially the staff need to get mentioned, super friendly and kind. I would definitely come again!
Response from Property: Dear guest: Hello! "I want to borrow a breeze to chase you and my heartbeat"! Thank you for staying at Datong Xiyun Hotel and sharing your stay experience. Xiyun Hotel has always been adhering to the service concept of customer first, requiring guests to be anxious about their needs and thinking about their needs. It is our great honor to be recognized by you. We will continue to work hard and make further improvements on the existing basis! Xiaoxi will work harder to provide all guests with better services. Looking forward to meeting you next time!
Anonymous User
Standard Cozy Room
Stayed in May 2024
Family
38 reviews
4.7/5
Amazing
Posted on Jun 10, 2024
Lots of shops and eateries near the hotel! 👍 Beautiful lobby except “No smoking” policy is not being enforced strictly
Response from Property: Dear guest: Hello! We are sorry that your stay did not meet your satisfaction. We sincerely apologize to you. All our rooms have reminders that smoking is harmful to health. There are also no-smoking signs in the lobby and corridors. All rooms in the hotel can be smoke-free. We will introduce new plans in this regard to meet the needs of more guests and move towards better hotel quality. We will uphold the customer-first service concept and provide you, every guest who comes to the store, with a one-stop stay experience that is satisfactory, surprising and touching. Once again, I wish you a happy life and smooth work!
Guest User
Cozy Room (Double Bed)
Stayed in Sep 2024
Solo travellers
4 reviews
3.5/5
Posted on Oct 8, 2024
- The location is a bit far from the ancient city. However, they have a pickup service to the train station. - The room is big and very illuminated. The bed lining was clean and the bed and pillows were comfortable. The floor has many stains, and looks old. - There is no separation in the bathroom of the shower from the toilet bowl, and no carpet... - The cleaning was questionable: there were many hairs in the bathroom! - The staff is great, they don't speak English, but they do their best to help you with what you need.
Response from Property: Dear guest, hello! Thank you for choosing Xiyun Hotel among thousands of hotels. For us, this is also a precious connection that we cherish. We are very sorry for your less than perfect stay experience. The valuable suggestions and comments you have provided have been received, and we will increase the cleaning and inspection efforts of our guest rooms. We appreciate your criticism, which allows us to gather energy for the next step. Please believe that in every subsequent step, we will strive to improve our service and quality. We hope to provide you not only with accommodation but also with a beautiful mood and a sense of returning home! Once again, we apologize to you!
PérezDavid
Cozy Room (Double Bed)
Stayed in Mar 2024
Couples
1 reviews
4.0/5
Very Good
Posted on Apr 9, 2024
Good hotel close to Datong Nang, difficult comunication in english if you are foreigner but staff has good intention.
Response from Property: Dear guests: thank you very much for staying in our hotel and share your feelings, your satisfaction is our best affirmation and motivation, "to service, work attentively" is our service concept, south, like a family, we take every guest as your family, your journey in seal cloud, the growth of seal cloud with you, we will make persistent efforts, present a better experience for you, can get your full praise
ayyoo
Standard R
Stayed in May 2024
Family
8 reviews
5.0/5
Outstanding
Posted on Jun 24, 2024
Connection is good... convenient and easy to use.. and install
Response from Property: 尊敬的外賓朋友：您好！歡迎您來中國，歡迎您選擇璽雲酒店，也萬分感謝您對我們的認可與好評，我們很是感動，我們會再接再厲，將酒店打造為一家有温度的酒店，為每一位來自四海八方的賓客提供家的温馨，我們期待與您再相逢，中國歡迎您，大同歡迎您，璽雲歡迎您！
Wangyouwei
YUN YUE
Stayed in Dec 2023
Business travellers
24 reviews
5.0/5
Outstanding
Posted on Jan 6, 2024
Nice 👍
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! With your encouragement, we will be more persistent. Xiyun Hotel will always stand in this city, waiting for your arrival, see you there! In the new year, I wish you peace, joy and all the best!
Shaohui.
YUN YUE
Stayed in Dec 2024
Couples
7 reviews
5.0/5
Outstanding
Posted on Jan 2, 2025
This stay was great! The room was clean and tidy, and the bed was comfortable. The hotel environment was elegant and quiet, and the facilities were complete. The front desk staff was warm and thoughtful, and answered all my questions. Overall, I was very satisfied and would come again next time.
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Response from Property: Dear guest, thank you very much for your praise! We are very happy to bring you a satisfactory experience, and your praise makes us very proud. From product quality to warm service, we are committed to doing our best. We will continue to optimize and create more surprises for you. Welcome to come again next time, and also welcome you to bring more people to experience our charm together.
Guest User
Standard 2-bed Room
Stayed in Nov 2024
Solo travellers
1 reviews
5.0/5
Outstanding
Posted on Dec 25, 2024
It's my first time staying in this hotel. It's located in a bustling area, and it's very convenient to eat, go shopping, and it's very lively. The room has central air conditioning and floor heating, and it's very warm when you enter the room. The facilities are quite complete, and there are all. The front desk service attitude is very good, and the services you need will be delivered in time. Sometimes they even give you desk calendars. The overall facilities of the hotel are well maintained. You can rest in the lobby, listen to music, and drink tea. Overall, I am quite satisfied.
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Response from Property: Dear distinguished guest, thank you very much for your thoughtful review! We are still working hard to improve the hotel environment and facilities, hoping to get more and more guests satisfied. We sincerely wish you a warm and pure life, love and freedom, and countless flowers and romance! We will continue to work hard, not arrogant or impatient! Looking forward to your next visit and stay!
Guest User
Queen Room
Stayed in Nov 2024
Business travellers
2 reviews
5.0/5
Outstanding
Posted on Dec 23, 2024
The hotel is located in the Dongxin business district, with convenient transportation and easy access to everywhere. There are many shopping malls and restaurants around, so you can enjoy shopping and food in one stop. The room is spacious, well-equipped, and the bedding is soft and comfortable. The service staff is warm and considerate, and they answer all questions. There is also a pick-up service. After checking out, the driver took us directly to the high-speed rail station, and the front desk also gave us a New Year calendar; it’s really not to mention that the fish in the hotel tank are even pleasing to the eye, which makes people feel happy physically and mentally. The big koi is the big brother or mother of the small koi, not bad! A very good stay experience, share it with everyone!
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Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and be ready for you to come back at any time.
Guest User
Queen Room
Stayed in Nov 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Dec 22, 2024
The hotel is very good, the decoration style is what I like, the overall service is comparable to five-star, from the moment I stepped into the hotel, I felt the warm service of home. Every staff member is very professional in serving guests, with a bright smile on their face. No matter when and where, they always take the initiative to ask about your needs and try their best to meet them. This people-oriented service concept makes people feel very comfortable. The breakfast variety is very rich. Basically, you can eat whatever you want in the morning. There are also many nutritious meals for weight loss. The breakfast price is not expensive. It is recommended that you can choose the price with breakfast in advance.
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Response from Property: Dear guest: Hello, thank you very much for choosing our Datong Xiyun Hotel and taking the time to leave us a thoughtful review in your busy schedule. Your praise is the greatest motivation for us to move forward! Datong with its fresh and pleasant air, the splendid ancient capital, and all our hotel staff are looking forward to your visit again! I wish you a smooth work and a happy family!
Guest User
Queen Room
Stayed in Nov 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Dec 19, 2024
Every time I come to Datong, I will stay at the Xiyun Hotel. The price is much cheaper in the off-season. The hotel is well-equipped, with self-service fully automatic washing machines. There are all kinds of delicious hot tea in the lobby. The front desk is also very enthusiastic to help heat up the packed meals and send them to the room. Parking is also very convenient. The security guard will enthusiastically help direct parking. The breakfast in the breakfast room is also good. I was surprised to find that I can eat Datong's special Baihua Shaomai here! The hotel is also in a good location, very close to the shopping mall, so you don't have to worry about eating. The surrounding area is very lively. When I left, the front desk gave me a New Year calendar! Good reviews! !
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Response from Property: Dear distinguished guest: Thank you very much for your stay and thank you for sharing. Your words make us feel your recognition, and we are very happy to receive your recognition: we work hard and provide sincere service only to make you more satisfied next time. We also hope that this beautiful city and the enthusiastic Xiyun can leave you with good memories of your journey. All Xiyun people are looking forward to meeting you again!
Jimin.
Standard 2-bed Room
Stayed in Nov 2024
Couples
2 reviews
5.0/5
Outstanding
Posted on Dec 25, 2024
The service is really good, suitable for travel. The hotel front desk is very professional and can provide help with travel strategies. There are various restaurants downstairs, which is convenient for eating. There is a pick-up service, which can save the cost of taking a taxi. The front desk is responsive. If you need something, they will deliver it directly to the room. If there is nothing, they will arrange for someone to go out and buy it for you. I will stay in this hotel again when I come to Datong in the future!
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Response from Property: Dear guests: companionship is not only the most lasting confession, but also the bravest choice. The world is so big and the crowds are so surging. There are thousands of reasons to find excuses to leave. "Xiao Xi" has always been here, never forgetting the original intention, working hard to become a better self every day, and never giving up. "Xiao Xi" feels very honored to add a gorgeous rainbow to your journey! ! Thank you for your visit and comments!
Guest User
Queen Room
Stayed in Nov 2024
Other
1 reviews
5.0/5
Outstanding
Posted on Dec 19, 2024
It was a very satisfying stay. The front desk staff was very enthusiastic. The check-in procedure was very quick. They sent a cup of warm tea. The room was modern, clean and comfortable. The bed was very comfortable. I slept very well. The customer service staff folded the washed socks and covered the unfinished ice cream. They were very attentive. In short, I was very satisfied with this stay.
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Response from Property: Dear guests: Thank you for your stay and good comments. Xiaoxi is filled with joy. Our friendly, caring, reliable and comprehensive service concept will always accompany every employee and provide considerate service to every guest who comes. We look forward to meeting you again!
Guest User
Standard Cozy Room
Stayed in Nov 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Dec 17, 2024
From the moment you step into the hotel lobby, you can feel the meticulous care of all the staff. The front desk receptionist is smiling, warm and polite, and the check-in procedure is efficient and quick, patiently answering all kinds of questions. The room service is on call, responsive, and will also provide additional daily necessities and thoughtful suggestions. The breakfast is rich and varied, which can meet different tastes. Here, every employee interprets the service concept of "home away from home" with actions, so that every need during the stay can be properly met and every problem can be solved in time. Whether it is a business trip or a leisure trip, this hotel is undoubtedly an ideal choice, and I will choose it again next time I stay in the hotel.
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Response from Property: Dear guest: Hello! We are delighted and moved to see your detailed and thorough comments. At the same time, we have also seen the results of our efforts, which will be a constant source of motivation for our future work. We are always pursuing quality and attaching importance to the real experience of customers. For breakfast, we are using new research and learning every day, updating it every day, so that the travelers who are away from home can have the most comfortable and delicious breakfast; we are also constantly updating and improving the facilities in the room, keeping pace with the iteration of the market. At the same time, we pay more attention to service, and integrate the service concept of customer-centricity into the actual work of every Xiyun family member. We have also received full feedback from customers. We look forward to your coming home often. All Xiyun family members welcome your patronage at any time. Finally, I wish you happiness, health and all the best!