Xiyun Hotel

Xiyun Hotel Reviews

Xiyun Hotel

Kaiyuan Street (Building A, Xijiu Moercheng), Datong, ChinaView Hotel Details
Xiyun Hotel
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Xiyun Hotel Guest Reviews

4.7/5
Amazing
1091 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(1091)
Positive reviews(1052)
Reviews with photos/video(180)
Friendly front desk staff(105)
Delicious breakfast(68)
Convenient parking(59)
Offers pick-up/drop-offs(50)
Convenient for shopping(30)
Perfect for business trips(13)
Stayed multiple times(7)
Negative reviews(39)
PérezDavid
Guestroom (Double bed)
Stayed in 2024年4月
Couples
1 review
4.0/5
Very Good
Posted on 2024年4月9日
Good hotel close to Datong Nang, difficult comunication in english if you are foreigner but staff has good intention.
Response from Property: Dear guests: thank you very much for staying in our hotel and share your feelings, your satisfaction is our best affirmation and motivation, "to service, work attentively" is our service concept, south, like a family, we take every guest as your family, your journey in seal cloud, the growth of seal cloud with you, we will make persistent efforts, present a better experience for you, can get your full praise
Wangyouwei
Deluxe Double Room
Stayed in 2024年1月
Business travellers
8 review
5.0/5
Outstanding
Posted on 2024年1月6日
Nice 👍
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! With your encouragement, we will be more persistent. Xiyun Hotel will always stand in this city, waiting for your arrival, see you there! In the new year, I wish you peace, joy and all the best!
Guest User
Forest Family Friendly Suite (Bathtub)
Stayed in 2024年5月
Family
5 review
5.0/5
Outstanding
Posted on 2024年5月4日
The room was cleaned very well and the room was cleaned on time every day. They also added a quilt for us. There will also be good night fruits for free in the evening. We drove here and the car was parked in the parking lot, and the security guard would help wipe down the car. We went downstairs to go shopping and happened to see our car being cleaned. I was really touched at the time. Thank you. If you order takeout in your room, a little robot will deliver it upstairs, which is very cute. Before leaving, the hotel also presented Datong specialties as a gift, which was very satisfying. I will stay here again next time I come to Datong.
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Response from Property: There are thousands of kinds of beauty in the world. Sunrise and sunset are one kind, flowers and rain in the sky are one kind, and your five-point praise is another kind. Today is really a good day, because of your five-star review, the staff who provided you with service are also very happy. Although we only got together for a short time, we cared about it very much. There is no greater happiness in life than meeting you again. I hope you will come and I hope you will come often.
sunfisher
Standard Suite
Stayed in 2024年5月
Family
5 review
4.0/5
Very Good
Posted on 2024年5月4日
The hotel is convenient for shopping and dining. The service staff is friendly. There is a small underground parking lot. A small gift was given when leaving the hotel.
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Response from Property: Dear guests: Thank you very much for your choice and support. Your satisfaction is our greatest intention and the biggest reward. Attitude determines everything and details determine success or failure. All the staff of our hotel will do every step carefully. We will be responsible and make you satisfied. We like you to come, like you to come again, like you to come again, welcome to Xiyun again. If you are still satisfied next time, please give us a full score as encouragement. Thank you very much!
Guest User
Forest Family Friendly Suite (Bathtub)
Stayed in 2024年5月
Family
1 review
5.0/5
Outstanding
Posted on 2024年5月3日
The hotel is very nice, clean, the service is very good, and it is worth the money! I will come again when I go to Datong😊😊😊😊
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Response from Property: Dear distinguished guest, thank you very much for staying at Datong Xiyun Hotel and for your detailed comments on us. We are honored to receive your recognition. We will pay more attention to details and the personalized needs of guests to make the service quality more perfect. The ancient capital of Datong, the beautiful Xiyun, look forward to meeting you again!
Guest User
Guestroom (Double bed)
Stayed in 2024年4月
Couples
1 review
5.0/5
Outstanding
Posted on 2024年5月1日
Datong South Station pick-up service: The driver was very good. He was afraid that we would miss the bus, so he drove very quickly. There was also a waiter to help with the luggage. The hotel room service was also great. They could help heat up the breakfast and they would not rush us to check in. The whole trip was very happy. Good sound insulation
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Response from Property: Dear guests: Thank you very much for staying in our hotel and sharing your experience. Your satisfaction is the best affirmation and encouragement for us. "Serve with affection and do things with heart" is our service concept. Guests from all over the world are as close as family. We treat every guest as our own family. Xiyun will accompany you on your journey, and you will accompany Xiyun in its growth. We will continue to work hard to present you with a better stay experience!
Anonymous User
Standard Room
Stayed in 2024年4月
Friends
3 review
4.7/5
Amazing
Posted on 2024年5月3日
During this trip, we stayed at Xiyun Wine Restaurant. The location of the wine restaurant is excellent, close to the ancient city, and convenient for shopping and dining in the surrounding area. The hotel's front desk service is warm, thoughtful and professional, making you feel at home. The room is clean and hygienic, and the facilities meet the needs of business travel. There is also a pick-up station service and free parking. It feels really good.
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Response from Property: Dear guest: Hello! Thank you for choosing Xiyun Hotel among thousands of hotels. For us, this is also a fate worth cherishing. We are very sorry that you have an imperfect stay experience. We have checked the room facilities you raised. In order to live up to your support and trust, we will continue to work hard to improve. At the same time, the renovation and upgrading of the room is also in our work plan. Thank you for your support. In every step in the future, we will try our best to improve the service and quality as well as facilities and equipment. We only hope to bring you not only accommodation, but also a beautiful mood and the feeling of returning home!
Xueyeduxing
Guestroom (Double bed)
Stayed in 2024年4月
Solo travellers
103 review
3.7/5
Posted on 2024年5月8日
Parking is convenient, there is an underground parking lot next to it. Unfortunately, the air conditioner in the room did not work well and could not be started. Then they said that this is the case with central air conditioners. There are no other problems.
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Response from Property: Dear guest: Hello! Thank you for your comments and suggestions on our hotel! Every city has its own reasons for people to miss it, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. The hotel is equipped with central air conditioning, cooling in summer and heating in winter. When you checked in, it was during the air conditioning conversion period, and the factory staff needed to come to the store to operate it. We apologize for the dissatisfaction caused to you! I hope you can continue to choose our hotel next time. We will upgrade your room type as compensation, and we are also very honored to add luster to your vacation! Welcome to our beautiful Datong again if you have the opportunity!
Anonymous User
Deluxe Standard Room
Stayed in 2024年4月
Family
3 review
5.0/5
Outstanding
Posted on 2024年4月6日
The front desk service was fast and accurate. When I saw that I had children, I immediately notified the room to add a set of toiletries and slippers. The room was clean and tidy. I stayed for two consecutive days and there were welcome fruits every day. The breakfast service staff was also very enthusiastic. There was also an uncle in the parking lot. On duty, the front desk also gave a small gift when checking out. Overall, I felt that the service was in place, the attitude was enthusiastic, and the response was timely. It is a very good hotel!
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Response from Property: Dear guest: Thank you very much for staying in our hotel and sharing your stay experience. Your satisfaction is the best affirmation and encouragement for us. "Serve with love and do things with heart" is our service concept. Guests from all over the world are as close as each other. As a family, we treat every guest as our own family. Xiyun will accompany you during your journey, and you will accompany Xiyun during its growth. We will definitely make persistent efforts to provide you with a better stay experience!
Summer20160506
Standard Suite
Stayed in 2024年4月
Family
14 review
5.0/5
Outstanding
Posted on 2024年4月6日
Two days really wasn’t enough, should have arranged at least one more day Datong’s noodles are delicious, and the vinegar is even more touching Datong’s prices are so high that I thought I paid one less zero, and my whole family was so anxious that they ate a meal until their throats were full, 80 yuan… A super large Yuantong ice cream is 2 yuan………I thought it was 20 and apologized to the person for paying the wrong amount [covering face][covering face]. The people in Datong are warm and welcoming. The taxi driver will introduce the taxi for as long as you are in the car. The express driver even said that the glass was fogged up [burst into laughter] When checking out, a souvenir was even more heartwarming Goodbye Datong, see you soon PS: Here is a song by Rocker Han [Datong is different] The people of Datong, the noodles of Datong, the ancient city and the mountains of Datong The drivers of Datong, the storefronts of Datong See you in Datong, the vinegar coffee of Datong Goodbye Datong, see you again The lady from Xiyun is as sweet as a fairy If you can't get a taxi, contact the hotel He is Ultraman coming to the rescue A fixed price taxi is available on Didi A three-hour journey is 39 yuan Goodbye to the warm people of Datong Goodbye to the beautiful city of Datong
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Response from Property: Dear distinguished guest, thank you very much for staying at Datong Xiyun Hotel and for your detailed comments on us. We are honored to receive your recognition. We will pay more attention to details and the personalized needs of guests to make the service quality more perfect. The ancient capital of Datong, the beautiful Xiyun, look forward to meeting you again!
Terrychaochao
Standard Room
Stayed in 2024年4月
Couples
4 review
5.0/5
Outstanding
Posted on 2024年4月10日
Although the room is not big, it is very clean. The front desk service attitude is super good, very considerate, and I feel at home. The warm service started a wonderful day's journey. The parking lot is good, with both ground and underground parking. Even on holidays, the underground parking problem can be solved. Highly recommended
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for staying at Datong Xiyun Hotel and for your detailed comments on us. We are honored to receive your recognition. We will pay more attention to details and the personalized needs of guests to make the service quality more perfect. The ancient capital of Datong, the beautiful Xiyun, look forward to meeting you again!
bbbhk
Guestroom (Double bed)
Stayed in 2024年4月
Couples
13 review
5.0/5
Outstanding
Posted on 2024年4月7日
The service attitude of the hotel front desk is first-class. Speak politely and greet others well. In the evening, an employee personally delivered sugar water, which was extra comforting. Very comfortable stay. The lobby design is top notch. There is also a pick-up and drop-off service at South Station. The quick arrival is commendable.
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Response from Property: Dear guest: Hello! Thank you for your support and recognition of Datong Xiyun Hotel! Life is a test paper, which contains multiple choice questions, fill-in-the-blank questions, true or false questions and essay questions. I hope Xiyun Hotel will be your easiest choice and the most satisfactory answer! Welcome back! I wish you: good work and all the best!
Guest User
Standard Room
Stayed in 2024年4月
Friends
67 review
3.7/5
Posted on 2024年4月5日
The service is very good, but the room facilities and beds are relatively poor, so I can only find a place to sleep at this good price.
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Response from Property: Dear guests: Hello! Thank you for choosing Xiyun Hotel among thousands of hotels. For us, this is also a fate worth cherishing. We are very sorry for giving you an imperfect stay experience. Your valuable comments We have checked the suggestions and suggestions, and we will continue to update the room facilities and equipment, as well as our bedding, to meet the needs of more guests. Thank you also for your recognition of our staff’s service! Please believe that we will try our best to improve every step of the way. I only hope to bring you not only accommodation, but also a beautiful mood and the feeling of returning home! We apologize again!
Guest User
Guestroom (Double bed)
Stayed in 2024年3月
Business travellers
11 review
4.5/5
Great
Posted on 2024年3月21日
The hotel is very cost-effective, the location of the hotel is relatively good, shopping is convenient, there are many places to eat, the waiters are friendly and the service is thoughtful, parking is convenient and free, it is a very good accommodation experience.
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Response from Property: Dear distinguished guest, hello, thank you for choosing us. Time is like a song, mood is like a flower, there is always a feeling that people can't forget. It is our greatest wish to let every guest who comes to the store feel the warmth of "home" and feel at home. Because we like it, we choose it. Winter is gone and spring is here. We have a long way to go! I hope we can get a full score from you next time!
Guest User
Standard Room
Stayed in 2024年2月
Family
6 review
5.0/5
Outstanding
Posted on 2024年2月19日
The service attitude is great. Although the hotel is not newly opened, it avoids the smell of formaldehyde. I stayed for three days and felt that the service attitude here is the best in Datong. I can't complain about the service attitude of eating and playing. It may be that there are too many people traveling here recently, and the service staff are tired and less patient. I am only talking about traveling and eating, but the service attitude here is the most comfortable.
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Response from Property: Dear guest: Hello! Your praise makes us feel happy and overwhelmed. This is the greatest reward for our hard work and will be the greatest motivation for our future work. Thank you for leaving us a full score of praise in your busy schedule. It has also become the best publicity for our hotel. We will live up to your recognition and make persistent efforts to create the best service and stay experience. We also look forward to your visit to Xiyun again. We will continue to welcome you with our high-quality services!