Pullman Properties in Dali City

The rooms and facilities are just so-so, nothing special. The hotel is located across from Dali Port, so the view is alright, but it doesn't really stand out compared to other hotels and guesthouses right on Erhai Lake. If you don't book a lake-view room, you won't see anything. And the lake-view rooms face the street, so you'll hear loud motorcycles at night. The location is actually quite far from places like Dali Ancient City, the Three Pagodas, and Xizhou Ancient Town. Even the closest destination is about a 40-minute taxi ride, and the farther ones can take nearly two hours – and that's assuming no traffic jams, which are pretty much guaranteed in this area. Before booking, I saw several recent reviews mentioning free room upgrades. I didn't get one, and they didn't even ask. I quietly checked the available upgraded rooms myself, but whatever. The only positive highlight was the butler service; they were very attentive and sent lots of information. However, that one good impression was ultimately ruined by the front desk. I had told the butler that my child needed to sleep, so we'd check out an hour later, and the butler had even noted it down. Yet, right at 12 PM, they called me to check out! I had to explain that the butler had already arranged an extension, and only then did they say they'd check. Don't you people look at these requests? What's the point of having a butler then?