Stayed here during our short Dali trip, had a pleasant room but experience by reception should be better! 😊
During check-in, the front desk seemed quite overwhelmed as another guest was speaking very loudly about issues with their rooms. While I understand these situations happen, it would have been better if it had been handled more discreetly as it created a lot of noise and disruption for other guests trying to check in. The staff member assisting us wasn’t particularly warm, not friendly at all — it seemed she was constantly being interrupted by the situation next to her :(
That said, she did explain the hotel facilities clearly, including the laundromat complimentary services, breakfast (not included) and also reminded us about the few steps of stairs leading down to our room,which was helpful👍
As for the room — absolutely fantastic! ✨ Everything felt new, clean, well-maintained. We honestly have nothing to complain about. The highlight of our stay was surprisingly the pillow!!!😍 Both of us were genuinely amazed by how comfortable it was. We later discovered that not all Atour hotels use the same type of pillow :(
In fact, after arriving at Kunming Atour later in our trip, quite disappointed as the pillows there were nowhere near the same standard. The customized pillow used at Dali Atour was one of the best hotel pillows we’ve ever experienced 💤
Atour, if you’re reading this, please consider selling these pillows on your platform! They might just be one of the best products your brand offers ❤️ let me know if you do in future!
Overall, comfortable stay with a beautiful room and an unforgettable pillow experience above words are by an ex-hotelier ~I do have high standards for hotel services! 🦾
