DoubleTree by Hilton Chengdu Riverside

DoubleTree by Hilton Chengdu Riverside Reviews

DoubleTree by Hilton Chengdu Riverside

No.266 Shabanqiao Rd, Chenghua Ave, Chenghua District, Chengdu, Sichuan, ChinaView Hotel Details
DoubleTree by Hilton Chengdu Riverside
DoubleTree by Hilton Chengdu RiversideDoubleTree by Hilton Chengdu RiversideDoubleTree by Hilton Chengdu Riverside
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DoubleTree by Hilton Chengdu Riverside Guest Reviews

4.8/5
Excellent
2346 reviews
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2346)
Positive reviews(2301)
Reviews with photos/video(333)
Friendly front desk staff(484)
Easy to get around(145)
Convenient for shopping(78)
Delicious breakfast(70)
Perfect for business trips(52)
Close to metro(33)
Loved the night views(25)
Tasty restaurant(15)
Negative reviews(45)
Connor Royston
Elin 270° View Double Bed Room
Stayed in Nov 2024
Couples
24 reviews
3.2/5
Posted on Dec 28, 2024
I stayed for one night and it required a 500 RMB deposit. Unfortunately I had no friendly greeting upon check in not evening a good afternoon.
Response from Property: I appreciate your review of your recent experience at our hotel. I'm very sorry that had a disappointing experience with us and I have addressed these issues with our staff. Exceptional Guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.
Jason Kayle
King Deluxe Room High Floor
Stayed in Nov 2024
Business travellers
19 reviews
5.0/5
Outstanding
Posted on Dec 2, 2024
The location of this this hotel is amazing,walking distance to hundreds of restaurants that some to them opens 24/7,this hotel shares the building with a huge shopping mall,ez shopping everyday. The staffs were excellent in service.Special thanks to Lucy Wang,she navigated me within the area and that was absolute top service! I will never be tired of the food here,I love chengdu so much.
Response from Property: Thank you for choosing to stay with us at the DoubleTree by Hilton Chengdu Riverside. I am glad to hear that you enjoyed your stay and that Lucy Wang was so attentive to your needs. I will be sure to share your comments with her. Should your travels bring you back this way, I hope that you will stay with us again.
Kent
King Deluxe Room
Stayed in Nov 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Jan 11, 2025
Very clean and well maintained premise whilst hotel services are topnotch. Will visit again in future.
Response from Property: Thank you for your recent stay at DoubleTree by Hilton Chengdu Riverside. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Guest User
Twin Deluxe Room
Stayed in Nov 2024
Family
5 reviews
4.2/5
Very Good
Posted on Dec 16, 2024
Front desk Ryan and Knowknow are extremely helpful towards tourists, especially when we don’t have a China number. Stay was very comfortable and location was good and close to 东郊记忆。
Response from Property: Thank you for choosing to stay with us at the DoubleTree by Hilton Chengdu Riverside. I am glad to hear that you enjoyed your stay and that Ryan and Knowknow was so attentive to your needs. I will be sure to share your comments with them. Should your travels bring you back this way, I hope that you will stay with us again.
Anonymous User
King Deluxe Room
Stayed in Oct 2024
Solo travellers
27 reviews
5.0/5
Outstanding
Posted on Dec 1, 2024
The environment is great, though it’s not the “Hilton”, but the service can be proven to be five-stared.
Response from Property: Thank you for your recent stay at DoubleTree by Hilton Chengdu Riverside. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Guest User
King Deluxe Room
Stayed in Feb 2024
Business travellers
8 reviews
5.0/5
Outstanding
Posted on Mar 10, 2024
Very nice hotel, spacious and clean rooms, modern and fresh decoration, wide enough variety of food for breakfast. Located in a busy commercial area with plenty of shopping and dining nearby, a short walking distance from 东郊记忆 park area with a lot of cafes, galleries and creative design installations. Would happily choose to stay here again.
Response from Property: Thanks for staying here at the DoubleTree by Hilton Chengdu Riverside. We’re glad you had a taste of our warm, caring service .We know it’s the little things that make your stay more comfortable, We look forward to welcoming you back.
Anonymous User
Twin Deluxe Room
Stayed in Nov 2023
Travel with friends
9 reviews
5.0/5
Outstanding
Posted on Dec 19, 2023
Hotel was cleaned and staff is really friendly. The hotel is right beside a mall and walking distance to the metro. Pretty good stay!
Response from Property: Thanks for staying here at the DoubleTree by Hilton. We’re glad you had a taste of our warm, caring service (along with our at check in). We look forward to welcoming you back.
Guest User
King Deluxe Room
Stayed in Aug 2023
Family
3 reviews
4.5/5
Great
Posted on Oct 5, 2023
A little far from the city, other than that is ok
Response from Property: Thanks for staying here at the DoubleTree by Hilton Chengdu Riverside. We’re glad you had a taste of our warm, caring service .We know it’s the little things that make your stay more comfortable, We look forward to welcoming you back.
Wei Keong
King Deluxe Room
Stayed in Sep 2023
Family
22 reviews
4.5/5
Great
Posted on Oct 25, 2023
Overall experience is good.
Response from Property: Thanks for staying here at the DoubleTree by Hilton. We’re glad you had a taste of our warm, caring service (along with our at check in). We look forward to welcoming you back.
Hong Pang
Twin Deluxe Room
Stayed in Apr 2022
Business travellers
1 reviews
4.7/5
Amazing
Posted on May 6, 2022
Brand new hotel, best location surrounding shopping mall and restaurants, very nice and sweetie recipients at concierge, special thanks for 小林❤️❤️❤️ a lovely and warm experienced to stay here!
Response from Property: Thanks for staying with us at the DoubleTree by Hilton Chengdu Riverside. I’m happy to hear that you enjoyed your stay and that 小林 was helpful! I’ll be sure to share your comments with them. See you soon.
Guest User
King Deluxe Room High Floor
Stayed in Oct 2023
Business travellers
12 reviews
5.0/5
Outstanding
Posted on Nov 17, 2023
卫生:OK 环境:OK 服务:OK
Response from Property: 尊敬的賓客你好,感謝你選擇入住成都濱江希爾頓逸林酒店並且對於酒店住宿服務給予了良好的評價。感謝你能喜歡酒店熱情貼心的服務以及乾淨舒適的環境。你的支持是我們進步的動力,希望不久之後能與你再次相遇,祝你旅途順利,生活愉快!
Guest User
King Deluxe Room
Stayed in Mar 2022
Other
3 reviews
5.0/5
Outstanding
Posted on Apr 10, 2022
Room was super nice, and the staff were great. Location was good too. Swift check in and check out. Great experience all round.
Response from Property: Thanks for staying here at the DoubleTree by Hilton. We’re glad you had a taste of our warm, caring service (along with our at check in). We look forward to welcoming you back.
Cici 1215
Twin Deluxe Room
Stayed in Feb 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Apr 5, 2024
Goood:
Response from Property: 尊敬的賓客你好,感謝你選擇入住成都濱江希爾頓逸林酒店並且對於酒店住宿服務給予了良好的評價。你的支持是我們進步的動力,希望不久之後能與你再次相遇,祝你旅途順利,生活愉快!
Shijingxuan
King Deluxe Room High Floor
Stayed in Dec 2024
Business travellers
72 reviews
5.0/5
Outstanding
Posted on Jan 19, 2025
DoubleTree by Hilton Chengdu Binjiang: A great stay experience! This stay at DoubleTree by Hilton Chengdu Binjiang really gave me a lot of surprises! First of all, the overall environment of the hotel is very good. As soon as you enter the lobby, you can feel the elegant atmosphere. The decoration is exquisite and stylish, which makes people feel happy. The room is clean and comfortable, the hygiene is impeccable, and every detail is handled very well, which completely exceeded my expectations. The facilities are also very complete. Whether it is the comfort of the bedding or the quality of the bathroom equipment, it shows the high quality of the hotel. But what impressed me most was the service of the hotel! It's really great! Especially my housekeeper Xiao Du, the service is warm and thoughtful, and very considerate. From the communication before check-in to the various needs during the stay, Xiao Du can respond and handle them properly in the first time, which makes me feel the meticulous care, just like the warmth at home. This kind of thoughtful service makes my stay experience more perfect this time. Next time I come to Chengdu, I will definitely choose this hotel again! It is really the perfect choice for a business trip. You can enjoy the comfortable environment and complete facilities, and experience such high-quality service. I highly recommend it to everyone!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!成都濱江希爾頓逸林酒店衷心的感謝您給予我們細緻且充滿稱讚的評價!能帶給您這樣愉快的入住體驗我們感到十分高興,看到您特別表揚了酒店環境以及對房間設施表示十分滿意我們倍感榮幸。我們的房間裝潢温馨舒適,傢俱設備智能便捷,我們努力為每一位下榻的賓客提供舒適愜意的休息環境,我們也會繼續保持高標準的清潔衞生要求,持續為賓客打造舒適愜意的休息環境。暖心真摯是我們的品牌文化,很高興我們暖心真摯的服務能夠使您感到愉快,前台同事小杜一直秉持着熱情服務的原則,主動為客人提供細緻入微的關懷,積極為客人辦理入住,她的熱心和專業能夠得到您的認可,是對我們服務團隊極大的鼓舞。能夠讓您在這次入住中有良好的入住體驗讓我們滿懷欣喜!再次感謝您的認可,我們都期待着與您的再次相遇!
Guest User
King Deluxe Room
Stayed in Dec 2024
Other
4 reviews
5.0/5
Outstanding
Posted on Jan 19, 2025
The hotel's hardware facilities are very good, and the price-performance ratio is very high. The hotel is on a high floor with a great view. The staff is warm and polite. Xiao Fu, who helped with the check-in, always had a smile on his face and was very professional and efficient. There is a business district downstairs, which is perfect for going out to play. Highly recommended!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您下榻成都濱江希爾頓逸林酒店,感謝你對我們的信任與支持!很高興您對酒店設施感到滿意,酒店的房間都位於高層,視野開闊、採光很好、乾淨舒適的環境和歡迎水果為您帶來了暖逸的入住體驗,讓您滿意是我們最大的滿足。同時我們的地理位置優越,毗鄰東郊記憶及龍湖濱江天街商場,酒店出發衹需要幾分鐘即可到達,出門即可實現吃喝玩樂一站式體驗。特別感謝您對前台同事小付的認可,我們會將您的好評轉達給他,相信這將是對他工作最大的鼓勵。希望您可以繼續支持我們,我們都期待着您的再次到來,我們會一如既往的為您提供優質的服務!