DoubleTree by Hilton Chengdu Riverside

DoubleTree by Hilton Chengdu Riverside Reviews

DoubleTree by Hilton Chengdu Riverside

No.266 Shabanqiao Rd, Chenghua Ave, Chengdu, ChinaView Hotel Details
DoubleTree by Hilton Chengdu Riverside
DoubleTree by Hilton Chengdu RiversideDoubleTree by Hilton Chengdu RiversideDoubleTree by Hilton Chengdu Riverside
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DoubleTree by Hilton Chengdu Riverside Guest Reviews

4.8/5
Amazing
1548 Reviews
Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All Reviews(1548)
Positive reviews(1514)
Reviews with photos/video(154)
Friendly front desk staff(343)
Classy environment(147)
Great location(128)
Easy to get around(74)
Would stay again(40)
Convenient for shopping(40)
Delicious breakfast(36)
Loved the night views(14)
Negative reviews(34)
Guest User
King Deluxe Room
Stayed in Apr 2024
Business travellers
13 Reviews
3.2
/5
Posted on Apr 27, 2024
性價比不高
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Guest User
King Deluxe Room High Floor
Stayed in Apr 2024
Business travellers
1 Reviews
5.0
/5
Outstanding
Posted on Apr 26, 2024
整體挺好的 地理位置好
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Jerrysheep
King Deluxe Room High Floor
Stayed in Apr 2024
Friends
5 Reviews
5.0
/5
Outstanding
Posted on Apr 25, 2024
The room was clean and tidy, the facilities were in good condition, and the coffee machine was equipped with capsule coffee every day, which was very considerate. Parking was convenient downstairs, and there were delicious food around. Ms. Peng at the front desk was very attentive and thoughtful, and she set up the elevator interconnection for our room cards on several floors. We will come back to stay after accompanying guests to Jiuzhaigou.
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Guest User
King Deluxe Room
Stayed in Apr 2024
Couples
1 Reviews
4.5
/5
Great
Posted on Apr 24, 2024
All facilities and supporting services are available. The location is in the eastern suburbs of Chengdu. I remember it 👍🏻. I will definitely come back next time. I also sent cookies 🍪 as a special gift. Every Hilton hotel must give it 👏🏿
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Guest User
Twin Deluxe Room
Stayed in Apr 2024
Family
1 Reviews
5.0
/5
Outstanding
Posted on Apr 22, 2024
前台小彭服務好,酒店周邊便利,餐廳位置不錯,值得推薦下次再來
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Guest User
King Deluxe Room
Stayed in Apr 2024
Business travellers
2 Reviews
4.8
/5
Amazing
Posted on Apr 21, 2024
挺舒服的,前台寄存行李的小哥哥人很nice。
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HaodadaHDD-
King Deluxe Room
Stayed in Apr 2024
Friends
35 Reviews
3.0
/5
Posted on Apr 20, 2024
I have stayed here more than a dozen times. I stay here every time I come to Chengdu. This time the experience is really uncomfortable. The sound insulation is very poor. I don't know why I was arranged a room with a door this time. When I was about to fall asleep, the snoring next door filled the whole room. It was really terrible. It was difficult to fall asleep. I didn't sleep well to begin with. The next morning at 8:00, I was woken up by the children outside the door. The adults who were making a lot of noise at the door didn't care. It lasted for more than ten minutes. When I was catching up on my sleep, the front desk called and urged me to check out. I said, isn't it usually extended to 2 o'clock? But today it was only extended to 1:30. I got up in a hurry to pack. It's true that every time it is extended to 2:00, and today it was 1:30 again. A terrible check-in experience
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Response from Property: Thank you for your review about your stay at the DoubleTree by Hilton Chengdu Riverside. We are sorry that we were unable to provide you with a satisfactory experience during your stay. Your satisfaction is very important to us and we would also appreciate your feedback regarding noise in the corridors and lack of soundproofing in the rooms. I have forwarded your comments to our security department to ensure they proactively address this issue. At the same time, we encourage guests to contact the front desk directly when they encounter noise so that we can solve the relevant problems in a timely manner. We will also look for ways to better deploy relevant staff to ensure that all our guests receive the warm, considerate, comfortable and caring experience they expect. Thank you again for your feedback and we look forward to your visit again.
Guest User
King Deluxe Room High Floor
Stayed in Apr 2024
Business travellers
1 Reviews
5.0
/5
Outstanding
Posted on Apr 21, 2024
Due to heavy rain in Guangzhou, the flight was cancelled. The front desk staff Xiao Hu helped to renew the room in time... I will stay in this hotel next time
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Guest User
Twin Deluxe Room
Stayed in Apr 2024
Friends
3 Reviews
5.0
/5
Outstanding
Posted on Apr 15, 2024
The hotel is very good, clean and comfortable. The location is very good. The front desk staff is warm and friendly. The concierge Xiao Yang is very friendly and helpful.
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Response from Property: Dear guest, thank you for choosing to stay at the DoubleTree by Hilton Hotel Chengdu Binjiang and for giving us a good review of the hotel's accommodation services. We are glad that you are satisfied with the clean and comfortable environment of the hotel and the home-like service. Your support is the driving force for our progress. We hope to meet you again soon. I wish you a smooth journey and a happy life!
Anonymous User
King Deluxe Room High Floor
Stayed in Apr 2024
Couples
14 Reviews
5.0
/5
Outstanding
Posted on Apr 20, 2024
地理位置優越 十分方便 下次來還會選這裏
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Guest User
King Deluxe Room High Floor
Stayed in Apr 2024
Business travellers
3 Reviews
4.7
/5
Amazing
Posted on Apr 15, 2024
各方面都蠻不錯的
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Guest User
Twin Deluxe Room High Floor
Stayed in Apr 2024
Business travellers
11 Reviews
5.0
/5
Outstanding
Posted on Apr 26, 2024
酒店性價比很高,裝修新,備品齊全,酒店服務很熱情,非常滿意
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Guest User
King Deluxe Room High Floor
Stayed in Apr 2024
Friends
2 Reviews
5.0
/5
Outstanding
Posted on Apr 15, 2024
The hotel is in a good location, the customer service is comfortable, the front desk staff is enthusiastic, the concierge Xiao Yang is thoughtful, I will stay here next time, it was a good stay
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Guest User
Twin Deluxe Room High Floor
Stayed in Apr 2024
Family
1 Reviews
5.0
/5
Outstanding
Posted on Apr 13, 2024
The hotel is very good, the feeling is very comfortable, the hotel facilities are complete, the room is clean, the surrounding is also very convenient, the concierge Xiao Yang is very kind, the children said they would stay here again next time, great!
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Anonymous User
King Deluxe Room High Floor
Stayed in Apr 2024
Family
1 Reviews
5.0
/5
Outstanding
Posted on Apr 14, 2024
帶着寶寶出門的 房間設施齊全 環境很好 樓下就是商場了 配套的還不錯 就是去市區稍微有點遠 其他沒毛病
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