To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.5
Service4.7
Cleanliness4.7
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All reviews(77)
Positive reviews(23)
Reviews with photos/video(12)
Awesome stay(11)
Awesome rooms(10)
Delicious breakfast(9)
Classy environment(6)
Large rooms(5)
Negative reviews(2)
Spk
Superior Double Room
Stayed in Sep 2024
Couples
10 reviews
5.0/5
Outstanding
Posted on Oct 19, 2024
Warm pool with breathtaking view.
Nice breakfast
Response from Property: Dear Guest,Thank you very much for your excellent rating and your praise.We are looking forward to your next visit.Best regardsWerner MüllerGeneral Manager
FIR501
Superior Double Room
Stayed in Oct 2024
Couples
27 reviews
5.0/5
Outstanding
Posted on Nov 29, 2024
The environment is very good. You can see various attractions in Berchtesgaden from a distance. The mountain behind is the Eagle's Nest. The breakfast is also very rich, with buffet and a la carte, and the view is excellent. Even the hotel has started to use recycled slippers, saying that it is environmentally friendly and cost-saving, but overall it is good.
Driving in the middle of the mountain is more flexible. If you don't drive, many taxis know this hotel. You can also ask the front desk to help call a taxi when you check out.
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6/7
Response from Property: Dear guest,Thank you so much for your recent stay and for taking the time to leave us a 5-star review.I am happy to read that you enjoyed your stay at Kempinski Hotel Berchtesgaden and the team will be delighted as well. We look very much forward to welcoming you back and send best regards, Werner Müller General Manager
Anonymous User
Terrace Room
Stayed in Sep 2024
Couples
12 reviews
5.0/5
Outstanding
Posted on Nov 18, 2024
We were traveling by car from Germany to Austria, and we had always wanted to visit the Eagle's Nest, Lake Königssee and Jena Peak. So we stayed at Kempinski for two nights and celebrated our 20th wedding anniversary. The hotel environment was super good, the rooms were large and comfortable, and it was convenient to drive to various attractions halfway up the mountain. Especially the restaurant, we booked a candlelight dinner in advance, and the hotel also helped to customize tiramisu cake. It was an unforgettable journey!
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6/15
Response from Property: Dear Guest, Thank you very much for your recent stay at the Kempinski Hotel Berchtesgaden and for your lovely review. We are very pleased to read that you enjoyed our accommodation and the view. We will really look forward to your next visit to Berchtesgaden. Warm regards from the mountains, Werner Müller General Manager
Niyouduoshaociyong
Superior Double Room
Stayed in Sep 2024
Travel with friends
5 reviews
4.5/5
Great
Posted on Oct 20, 2024
The room facilities give people a heavy feeling, and the door needs to be pushed hard to open. The coffee pot is also cramped. We booked a balcony room, and the pillows in the room were too soft and uncomfortable to sleep.
The surrounding environment is first-class and invincible, and I took many beautiful photos.
The breakfast is rich, and the salmon ordered for dinner is also delicious! Remember to wear formal clothes for dinner
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you very much for your previous stay at Kempinski Hotel Berchtesgaden and your feedback!I am delighted to read, that you have spend a great time in Berchtesgaden. Please be assured, that we have already shared your feedback within the team.We are looking very much forward to welcoming you back soon.Warm regards from the mountains,Werner MüllerGeneral Manager
Guest User
Superior Double Room
Stayed in Aug 2024
Solo travellers
2 reviews
5.0/5
Outstanding
Posted on Sep 20, 2024
The environment is really great, just on the top of a small hill, surrounded by rolling snow-capped mountains, green meadows, and a few small villages. The Internet celebrity swimming pool and Internet celebrity swing occupy the two best viewing points, and the breakfast window is simply a masterpiece. It is a 20-minute drive from King Lake and you can take a half-day tour. The room is large and the restaurant is expensive, but it doesn't matter. Some hotels in Switzerland may have this environment, but there should be no other in Germany.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for choosing the Kempinski Hotel Berchtesgaden and for the wonderful review. It is a pleasure to read your comment and the team will be delighted as well. We are very happy that you were amazed during your entire stay .We are looking very much forward to welcoming you back soon. Warm regards from the Bavarian Alps Werner Müller General Manager
Guest User
Terrace Room
Stayed in Sep 2024
Solo travellers
8 reviews
5.0/5
Outstanding
Posted on Oct 10, 2024
The room was large and the view from the terrace was beautiful.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you very much for your recent stay at the Kempinski Hotel Berchtesgaden and for your lovely review. We are very pleased to read that you enjoyed our accommodation and the view. We will really look forward to your next visit to Berchtesgaden. Warm regards from the mountains,Werner MüllerGeneral Manager
Meishiyuanyiliuda
Superior Double Room
Stayed in Jul 2024
Couples
14 reviews
4.7/5
Amazing
Posted on Aug 7, 2024
The view is amazing, the environment is great, the room is OK, but you can see the traces of several years of use. The only shortcoming is that the gym is somewhat inconsistent with other aspects of the hotel.
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6/9
Response from Property: Dear Guest, Thank you very much for your wonderful feedback and your nice compliments about our facilities and services. We are very happy to hear that you enjoyed your stay at the Kempinski Hotel Berchtesgaden and experienced a lot of activities this area can offer. We are looking forwrad to your next visit to the Bavarian Alps. Warm regards, Werner Müller General Manager
Guest User
Terrace Room
Stayed in Jun 2024
Family
35 reviews
5.0/5
Outstanding
Posted on Jul 30, 2024
The room is very comfortable and spacious, and comes with two chocolates, which is really nice. The toiletries are very good, and the facilities are also great. The hotel decoration and swimming pool are invincible, and the breakfast variety is too rich, and many of them taste very good. The best thing is the surrounding environment and service attitude, which are all very good. There is nothing wrong with it except that it is expensive.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you very much for your wonderful feedback and your nice compliments about our facilities and services. We are very happy to hear that you enjoyed your stay at the Kempinski Hotel Berchtesgaden and experienced a lot of activities this area can offer. We are looking forwrad to your next visit to the Bavarian Alps. Warm regards, Werner Müller General Manager
Andyxue
Mountain View Room
Stayed in Jun 2024
Family
3 reviews
2.0/5
Posted on Jul 22, 2024
nice environment. The room is very old. The service is almost treated like ****. I suggest you look elsewhere.
Original TextTranslated by Google
Response from Property: Dear Andyxue, Thank you for your stay at the Kempinski Hotel Berchtesgaden. This is very unfortunate that we could not meet all your expectations. We hope you would give us another chance to convince you with our "pure alpine lifestyle". Kind regards,Werner MüllerGeneral Manager
Guest User
Terrace Room
Stayed in Sep 2024
Couples
10 reviews
4.5/5
Great
Posted on Oct 28, 2024
The environment is great, with the Alps just outside the room. The breakfast is rich, and the dinner in the hotel restaurant is also great. A satisfying vacation.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you very much for your excellent rating and your praise. We are looking forward to your next visit. Best regards Werner Müller General Manager
Pangtouyu99
Mountain View Room
Stayed in Jul 2024
Family
16 reviews
5.0/5
Outstanding
Posted on Aug 10, 2024
Located on the Upper Salzburg Mountain, it is suitable for self-driving tours. It is surrounded by clouds and mist. The room is large and well-equipped. The breakfast is very rich. The restaurant faces the mountains, which is very shocking. It is highly recommended.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you very much for taking the time to give us a feedback about your stay. I am happy to read that you enjoyed your stay and have been satisfied in many ways. Apart from that I’d like to thank you for your various comments and suggestions, all of which we will pass on to the respective teams and heads of departments. On behalf of our entire team we are looking forward to welcoming you back soon at our hotel and we are glad to assist you for your next booking. Kind regards, Werner Müller General Manager
Zizhuyoudaren
Mountain View Room
Stayed in Jun 2024
Family
2 reviews
2.5/5
Posted on Jul 28, 2024
The staff of the hotel is of very poor quality. I do not recommend staying in this hotel. The room we were given when we checked in was obviously different from the room we booked. The deluxe three-bed room became a double bed room, and the charge was obviously the price of a large room, but the front desk pretended to be deaf and dumb and said that it was the order and refused to change it, but the charge was still the price of a deluxe three-bed room. In addition, they denied that the dinner was wrong. In the end, we compromised but they did not feel the slightest guilt. It has become their habit to deceive Chinese people. These Germans are more slippery than Chinese people. Don't think that Germans are well-behaved and honest. You can't feel their honesty here.
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💖GLORIA.F🍀
Superior Double Room
Stayed in Aug 2023
Couples
16 reviews
5.0/5
Outstanding
Posted on Sep 16, 2023
The location of the hotel is very good. You can overlook the Alps surrounded by clouds and mist from the top. Good service is a major feature of Kempinski, from the apple juice at check-in, the enthusiasm of the man carrying the bag, to the detailed introduction of the lady at the front desk. Does not reflect the guest-first philosophy. The hotel room has a balcony with a mountain view, and the buffet in the restaurant has one of the widest variety of teas I have ever seen in a hotel, which shows that the Germans are meticulous and rigorous in doing things. The only regret is that the TV series is relatively old and does not have a screen projection function, but with such beautiful scenery, there should be no time to look at the phone.
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6/16
Response from Property: Dear Guest, Thank you very much for taking the time to give us a feedback about your stay. I am happy to read that you enjoyed your stay and have been satisfied in many ways. Apart from that I’d like to thank you for your various comments and suggestions, all of which we will pass on to the respective teams and heads of departments. On behalf of our entire team we are looking forward to welcoming you back soon at our hotel and we are glad to assist you for your next booking. Kind regards, Werner Müller General Manager
Lanpingxiangcaolatte
Deluxe Twin Room With Terrace
Stayed in Sep 2023
Couples
14 reviews
5.0/5
Outstanding
Posted on Oct 6, 2023
Kempinski met all my expectations for a hotel! The bed was very comfortable and I felt like I slept until 5 o'clock. The air in the mountains is particularly fresh, so of course you need to drive to the hotel. There is fresh milk for breakfast, which is the first time I drink it. The price is a bit expensive, but definitely worth it! It takes about 15 minutes to drive from King Lake. The front desk service is very good. They will answer your calls patiently even after 11 o'clock in the evening. This is very important to me.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for staying at the Kempinski Hotel Berchtesgaden and for sharing your valued feedback with us. I would like to thank you for your wonderful feedback! It is a pleasure to read your comment and the team will be delighted as well. We are very happy that you were amazed during your entire stay and all the staff members could convince you with our "pure alpine lifestyle" philosophy at the same time exceeding your expectations. We are looking very much forward to welcoming you back soon. Warm regards from the Bavarian Alps Werner Müller General Manager
Sundayjie
Superior Double Room
Stayed in Dec 2023
Couples
26 reviews
5.0/5
Outstanding
Posted on Feb 2, 2024
Thank you very much for giving us a good experience this time.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you very much your great feedback! We look very much forward to welcoming you back soon. Best regards, Werner Müller General Manager