Haitian Hotel

The room exceeded my expectations – it was much better than I thought it would be, and super close to the E exit of the subway station. But honestly, the service was the real highlight. We were disappointed to learn that the Sleeping Beauty bus route had changed to the wildlife park in July, but after hearing our regret, they actually called us back to offer a special ride just for us to Dianchi Lake. I was incredibly touched by their kindness and highly recommend them for their thoughtfulness. They even provided a full set of children's amenities, which was fantastic. Definitely a great hotel for families!

Great location, very convenient for getting around, and there are plenty of food options nearby. The hotel staff were also very friendly. Very satisfied with the price.

The shower in the room was excellent. The subway is very close by, and in the morning, a driver even took us to Haigeng Dam. The driver was so kind and even waited for us to get our clothes. The hotel staff were also very thoughtful; we could store our luggage, and the room was very comfortable for sleeping. Although the hotel is a bit old, it would be great if the room could be a little brighter. Sometimes, children could do their homework in the room, but the transportation here is so convenient that we ended up spending all our time exploring and were too lazy to do homework!

The room was a bit small, but the hotel was very clean and the service was excellent. They provided welcome fruit and even helped with our luggage. The service was top-notch, and the location is great, right by the subway station with plenty of food options nearby.

I rarely leave reviews on Trip.com, but Kunming Haitian Hotel truly deserves a detailed one! **Location:** The hotel is located right in the heart of Kunming, at the intersection of Tuodong Road and Beijing Road, near Tangzixiang Metro Station exits E and F (Lines 2 and 6). Exit E is just a short turn downstairs from the hotel, and Exit F is directly across the street. Whether by metro, taxi, or bus, getting around is incredibly convenient. Wujing Road, right next to the hotel, is a residential area with a variety of eateries and a small market. The strawberries and blueberries there were delicious and even better value than those at Donghua. There's also a great restaurant called 'Metro Exit Restaurant' near Exit F, serving good food – we ate there several times. The hotel is opposite the Kunming Public Security Bureau and behind either a police station or traffic police brigade, giving you a strong sense of security! **Environment:** The lobby is elegant and grand, offering complimentary hot tea and water, and even has a designated indoor smoking area. The festive New Year's decorations were lovely, with horse-themed mini-games and DIY craft activities in the lobby, which were a big hit with the kids staying at the hotel. My daughter basically wanted to stay in the lobby doing crafts every day and didn't want to go back to the room. The hotel also has a laundry room and a gym, both accessible with your room card. Drinking water is provided in both areas, and the gym even has clean towels – a very thoughtful touch. **Cleanliness:** We booked a family twin room, which was spotless and tidy. The two 1.3-meter beds, pushed together, were perfectly spacious for two adults and two children. The bedding felt clean and fresh. The bathroom was family-friendly; the sink and toilet heights were just right for kids, and the faucet had a cute pink elephant attachment that prevented splashes. While the bathroom size was a bit compact, it was impeccably clean. **Service:** Ex! Ce! Llent! The moment we stepped into the hotel, a young man quickly came forward to help us with our luggage. While checking in, a friendly young lady offered us hot tea. A special thank you to the Assistant Lobby Manager, who proactively helped us coordinate shuttle bus seats to Haigeng when our itinerary unexpectedly changed! Thanks to Mr. Kuang Hao, who promptly found an extension cord and brought it to our room, accompanied the children doing crafts every day, carefully looked after them, and politely declined my sincere New Year's red packet. My daughter specifically told me to give him a five-star review! And thanks to the driver who took us to Haigeng on the morning of the 21st – he enthusiastically recommended many routes to us; he was so warm and friendly. Thank you to every staff member we encountered during our six-day stay; each interaction was met with a smile, polite treatment, and a willingness to help with anything we needed. This trip to Kunming was enjoyable and unforgettable, partly because we chose Haitian Hotel. Back to work tomorrow, but we'll try to see you again this summer!!

Of the three hotels I stayed at in Kunming during my Chinese New Year trip, this one was surprisingly the best in terms of service and cleanliness. It made us look forward to visiting Kunming again. As soon as we got out of the car, a staff member came over to help with our luggage. After checking in, they took me upstairs. Even before we opened the door to our room, an attendant had already brought slippers for my child. I had a bag of luggage I needed to ship back, and a staff member helped me take it downstairs, even asking, 'Would you like us to help you place the order?' Such excellent service left a lasting impression on me, even three months later. Many other small details also pleasantly surprised me, too numerous to list here. I've stayed in many five-star hotels, and while this isn't one, it truly offered a service experience that surpassed five-star standards.