Posted on Jul 29, 2026|Deluxe King Room
jisooyaaaThe room was fine, though it was dusty and there were old toothpaste stains in the bathroom. However, that is nothing compared to the major safety and privacy violation we experienced.
The service and management were completely unacceptable. Our room's mini fridge was broken. We called maintenance, but after waiting for 30 minutes, no one showed up. Since we had a strict dinner reservation, we had to leave, keeping our 'Do Not Disturb' (DND) sign clearly displayed on the door.Later, the staff called us saying they were at our room. I explicitly asked them to wait 3 minutes for us to return. Instead, they entered our room without permission while the DND sign was up and changed the fridge. This is a severe breach of privacy and security. If anything goes missing from our room, who is going to take responsibility? Very unprofessional and untrustworthy.
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Price per night fromAED 359
Posted on Aug 16, 2026|One Bedroom Deluxe (Sea View)
SGxShawn⭐⭐⭐⭐⭐ Excellent Stay – Clean, Comfortable & Great Service
I had a very pleasant stay at Fraser Place Puteri Harbour. The overall experience was excellent from check-in to check-out.
The reception staff were very friendly, welcoming and helpful. They were professional and always ready to assist whenever I had any questions or needed help, which made the whole stay feel comfortable and hassle-free.
The room was clean, tidy, spacious and well maintained. Everything was properly prepared when I arrived, and the room felt comfortable and relaxing. The facilities were also in good condition, and I really enjoyed the peaceful environment and beautiful surrounding views.
The location is convenient and the overall atmosphere of the property is quiet and relaxing. I especially appreciated the cleanliness and the good service provided by the staff.
Overall, it was a very enjoyable stay and definitely good value for money. I would happily stay at Fraser Place Puteri Harbour again and would recommend it to anyone looking for a clean, comfortable and relaxing place to stay in the Puteri Harbour area.
Thank you to the reception team and all the staff for the great hospitality! 👍
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Price per night fromAED 315
Posted on Apr 2, 2026|Deluxe Twin Room
HappySoulThe outlook of the hotel looks great but the inside the room not so favorable.
There was blood stain on bedsheet, and aircon one moment warm, one moment super cold … not sure what to think of it 🥲
The bed, not so comfortable to sleep on and very low level, for elderly not really good for them
Room size is small and a little squeeze for 2 persons. The bathroom lights are too dim
Breakfast wise, not so fantastic. Would recommend eat out since near by have many eatery options
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Price per night fromAED 223
Posted on Aug 3, 2026|Urban King Room
CheeWH79Had a 4 days 3 night staycation here. Excellent location with Mid-Valley Southkey mall within the same building. Perfect for shopping, dining, entertainment and accomodation all under one roof. The room was decent and clean with standard amenities. Bed and pillows are comfortable, Facilities are alright with gym and swimming pool with a nice view at the top floor. Breakfast was fresh and delicious with a lot of focus on local Malaysian cuisines. There is sufficient variety to try different food each day during my stay. Parking is reasonable at RM10 per day although officially stated as RM5. I believe each day ends at midnight. Thus, staying overnight guarantees paying for at least 2 days of parking. Overall, I enjoyed my stay very much and highly recommend this hotel to anyone visitng JB.
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Price per night fromAED 432
Posted on May 8, 2026|Classic Suite East
Guest UserMy stay in Johor Bahru this time was quite pleasant; the hotel generally exceeded my expectations. The room was relatively spacious for Malaysia, and the cleanliness was good, with a very comfortable bed. It was convenient to find places to eat downstairs and nearby, and taking a taxi to the mall wasn't far either. The front desk processed check-in quickly, and their service attitude was friendly. Overall, it offers great value for money, perfect for a short stay or a weekend getaway in Johor Bahru.
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Price per night fromAED 197
Posted on Jul 25, 2026|Deluxe Twin Room, Deluxe Guest Room, 2 Twin, Balcony
Guest User
My overall stay was just okay. The location is definitely a big plus, being right next to SKS Mall makes finding food and shopping incredibly convenient. The hotel restaurant also has live music performances starting at 8 PM.
However, during my stay, I encountered an issue where my room door lock malfunctioned and I couldn't open the door. I had to go back and forth to the front desk twice, and it took over twenty minutes to get it resolved. This really dampened my experience.
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Price per night fromAED 298
Posted on Sep 4, 2026|Deluxe Double Bed Room
Elena HongWe recently spent a 2-night, 3-day staycation at Sheraton Johor Bahru, and overall it was an exceptional experience.
Service: The guest service team was fantastic — friendly, accommodating, and attentive throughout our stay. Whenever we had a request, the staff were quick to respond and accommodate.
Facilities: Everything was top-notch, largely because the hotel is brand new — it opened just last year, giving the whole property a fresh, pristine feel. The pool was lovely, and we also enjoyed a great workout at the gym on the 6th floor.
Room: We stayed in a Twin Deluxe Room, which was impressively spacious — more so than other rooms we've had in Johor Bahru — and spotlessly clean.
One of the biggest advantages of this hotel is that it's directly connected to the mall, which is excellent. We enjoyed massages just downstairs, and easily accessed coffee, wagashi (Japanese sweets), and pastries on the 5th floor, plus a lovely café on the 1st floor.
Getting there from Singapore by private car took about 40 minutes on a weekday with no traffic — smooth and hassle-free.
Breakfast buffet was good overall. I'd rate this stay 4 out of 5. During the stay, one of our room service orders went missing, which was understandably disappointing — but the F&B manager took full ownership of the situation. Despite a packed breakfast buffet, he personally checked in with guests one by one and remembered exactly what everyone needed. That level of accountability really stood out.
Overall, a very satisfying stay, and we'd happily return to this Sheraton branch on our next visit to Johor Bahru.
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Price per night fromAED 584
Posted on Aug 11, 2026|Deluxe King Suite-Non-Smoking
Hanz NafeezI had a wonderful 3-day stay at Trinidad Hotel. The location was excellent—very convenient and easy to get around from. The room was also massive, spacious, and comfortable, which made the stay even more enjoyable. Have a 2 day breakfast here and what i can say ”sedap” and my stomach able to bertahan until evening.
Overall, I really loved my experience and would be happy to stay here again and will definitely come back soonest.
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Price per night fromAED 163
Posted on Sep 6, 2026|Deluxe Twin Room
Anonymous UserGreat location! Room is quite clean but can see that it starting to show it's age. We got a mini upgrade to a queen + single room. Bathroom did not provide conditioner and only had toothbrush & toothpaste + shower cap. There was also a bidet. Toilet looked like it was minorly renovated with strong water pressure (with rain shower) which was great. Fantastic blackout curtains. Bedside switches were faulty, and water dispenser was available along the common corridor. One major downside was that there were too many guests sharing 4 lifts amongst 27 floors, so it was an absolute traffic jam when it came to check in and check out time.
Also, hreat buffet breakfast, with all sorts of stations with a wide range of cuisines to cater for most preferences, and great prompt service. Breakfast was worth it.
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Price per night fromAED 161
Posted on Aug 15, 2026|Superior Double Room (Newly Renovated, No Bathtub)
IceGreenTeaSpacious & Clean room ! My first time staying in this hotel , KSL Mall is near & many eateries around . Buffet breakfast is decent & cheap .
Stay for 2 nights with a Loud Aircon , lucky I got my earbuds with me , the Aircon cannot adjust to low fan & is high power all the way super cold !
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Price per night fromAED 139