⭐️⭐️⭐️⭐️⭐️ Exceptional Comfort and Service at an Amazing Value!
I had an outstanding stay at Best Western Plus The Ivy Wall Hotel in Puerto Princesa. From check-in to check-out, the staff provided excellent customer service — always warm, attentive, and eager to help with a smile. They truly made me feel welcome and valued throughout my stay.
The room was immaculate, spacious, and incredibly comfortable. The bed was soft and cozy, the linens fresh, and everything—from the bathroom to the minibar—was spotless. I also appreciated how quiet and relaxing the atmosphere was, perfect for unwinding after exploring the beautiful sights of Palawan.
One of the highlights of my stay was the morning breakfast buffet. It offered a great variety of local and international dishes, all freshly prepared and delicious. From tropical fruits and made-to-order eggs to Filipino favorites and good coffee, it was the perfect way to start each day. The dining staff were equally wonderful—friendly, efficient, and attentive.
Considering the high level of comfort, cleanliness, and service, the affordability of this hotel is truly impressive. You get a 5-star experience at a very reasonable price, making it one of the best values in Puerto Princesa.
I highly recommend Best Western Plus The Ivy Wall Hotel to anyone visiting Palawan. Whether for business or leisure, it’s the perfect mix of luxury, convenience, and Filipino hospitality. I’ll definitely stay here again!
This overwater bungalow was incredibly comfortable and beautiful, located about a 15 to 20-minute boat ride from Semporna Port. It's an all-inclusive resort, with breakfast and dinner thoughtfully arranged. We missed lunch due to island hopping tours, but there was afternoon tea and snacks available, which was perfect after snorkeling. Dinner menus changed daily and were both delicious and plentiful. Although you could pay extra for additional seafood, the provided meals were excellent on their own. The first night featured steamed seafood, the second was a seafood hotpot, and the third was a barbecue. The hotel also organized daily snorkeling trips to fantastic spots. Our whole family had a truly wonderful vacation.
Overall I have quite enjoyed my stay @ Go H - while the facilities are acceptable the staff has been fantastic. They have been accommodating & have tried to be helpful with everything. As in other developing countries not everything is always as well working/maintained perfectly, but when brought to staff's attn they addressed as best possible. The primary n major necessities are fine - I would definitely stay again ))
Wonderful hotel!!! The service, cleanliness, food, and activities were all top-notch! The hotel offers lovely complimentary touches like free lemon tea in the fridge, a bag, a scarf, and local coffee. In the evenings, they bring pastries to your room. The coconut balls are absolutely amazing! During the day, there are free snacks and refreshing drinks. There's also a happy hour – buy one cocktail, get one free. We experienced the dinner buffet, which was excellent! You can even try their famous suckling pig. Breakfast offers something for every taste! There's also a restaurant on the second floor with incredibly large and delicious dishes.
The hotel's massage service was also great; you can choose between a 1-hour or 1.5-hour session.
They offer free bicycles and boats. Definitely take a boat ride; you might spot sea urchins, starfish, and small fish. You can use the bikes to explore the town.
The gym is excellent, with everything you need, plus air conditioning, towels, and water!
The pool is clean, and the water temperature is very comfortable.
Archery is also free.
Swimming from the shore in the sea can be a bit challenging as it's very shallow, but you can take a boat out to deeper water for a swim.
And the sunrises here are incredibly beautiful!
If you want to visit the underground river or other attractions, you can arrange a tour and rent a car at reception. It might be more expensive than in town, but you save a lot of time.
We rented a car and drove to the beach ourselves. It was an hour's scenic drive, and you're there. They even provided us with a bag of beach towels for the trip.
During our 4-day stay, we never felt any discomfort; everything here is designed for guests. The staff are the most smiling and responsive! We will definitely return to this hotel chain again!!!
Thank you!
The room was cleaned daily, and I noticed that when staff were cleaning other rooms and mopping, they would still take their shoes off outside the door. The view from our room was quite nice. One downside to our room was that the shampoo and shower gel in the bathroom were watery and the pump dispenser was faulty. However, the hotel promptly replaced them after we reported it.
The price was very reasonable, and there weren't many people around when we visited, even the nearby waterpark was quite empty.
The location isn't bad, but it's on the opposite side from the airport entrance/exit, so just keep that in mind. There are several restaurants within walking distance, so you probably won't be too inconvenienced. This time, my purpose was just to sleep there, so I didn't prioritize the 'hotel life' experience much, but if that's important to you, this might not be the place. The staff were perfectly fine. The breakfast wasn't luxurious, but it was tastier than I expected.
we choose the ground floor for our rooms . chk in 4 different times and f/desk was awesome. (Would be nice to be recognizedby the name since we chk in 4 times in a span of 9 days.all our booking were online. Friendly staff and clean rooms. restaurant was great .good selection. Would love to see papaya, pineapple, mango fruits , pandasal consistently on the bufffet offering.
first room114 aircon is noisy. rm 116 rm aircon is way less . Clean rooms. Patio had one chair. would be nice to have two chairs and a table for morning coffee , and pm drinks . Roof top swimming pool and bar n food was great. Chk out the 3-6 happy hours for cocktail.
great selection of good drinks . spa was ok.
The hotel is beautiful!! Our room is amazing!! Love all the sculptures and fine details they have all over the hotel. The pools are huge and water is nice and warm! The staff is welcoming and friendly! Would definitely stay here again and recommend the hotel to other travelers.
The service and amenities are superb. The personels were very polite and accommodating. They gave us a very quiet room which is located on the 6th floor right on the roof deck. The food is good, breakfast is served in buffet which we really enjoy. It was such a memorable stay and we will definitely come back here.
This hotel was initially a nightmare. I booked 2 rooms through Trip for adults and the kids. Upon arrival, the hotel advised that one of the rooms had been cancelled and we only had one room. All my bookings were still showing in the Trip app so neither myself or Trip had cancelled anything. I contacted Trip and they were excellent and worked very hard, but unsuccessfully to get our room back...
It was absolutely peak season and the room had been given to someone else. We were able to book a room Westown 2 nights later so the kids ended up staying at the hotel and us adults, luckily were able to find another hotel for 2 nights and then moved back to Westown hotel. When this issue occurred, I felt we were treated incredibly poorly by the hotel. They made it clear... If you book through a third party booking agency, the issue is with you..not our problem... Considering most of their bookings are probably through third parties, this attitude is poor.
Once we moved back into the hotel for the remaining 3 days, the hotel facilities were good. Swimming pools were good. There was a cafe, couple of restaurants, and small gym.
Location was 10 mins on a tricycle into the centre of town and there were always tricycles available.
A shuttle was available to and from the airport.
Negatives were as follows:
- Hotel saying we cancelled one of our rooms even though we hadn't. Kids had to stay by themselves in the hotel.
- Hotel didn't care less about us because we made the booking through a 3rd party.
- Disappointing that probably 50% of the menu foods were not available in the Filipino restaurant while we were there...usual excuse of supplier issues was always given.
AAbujiuhaobangbangThe room was cleaned daily, and I noticed that when staff were cleaning other rooms and mopping, they would still take their shoes off outside the door. The view from our room was quite nice. One downside to our room was that the shampoo and shower gel in the bathroom were watery and the pump dispenser was faulty. However, the hotel promptly replaced them after we reported it.
The price was very reasonable, and there weren't many people around when we visited, even the nearby waterpark was quite empty.
CChristine Cui cuiyu(YU)minThis overwater bungalow was incredibly comfortable and beautiful, located about a 15 to 20-minute boat ride from Semporna Port. It's an all-inclusive resort, with breakfast and dinner thoughtfully arranged. We missed lunch due to island hopping tours, but there was afternoon tea and snacks available, which was perfect after snorkeling. Dinner menus changed daily and were both delicious and plentiful. Although you could pay extra for additional seafood, the provided meals were excellent on their own. The first night featured steamed seafood, the second was a seafood hotpot, and the third was a barbecue. The hotel also organized daily snorkeling trips to fantastic spots. Our whole family had a truly wonderful vacation.
GGuest UserOur stay at Piece Lio was a refreshing experience. The villa was spotless, with a strong emphasis on cleanliness and comfort. The appliances were all modern and up-to-date, which made the stay extra convenient and hassle-free.
We appreciated the complimentary bottled water, a thoughtful touch that added to the overall comfort. The property itself had a unique charm set inside a beach compound with a jungle-themed design, it felt like a perfect balance of nature and modern living.
Piece Lio delivers both relaxation and practicality, making it an excellent choice for anyone who values clean, well-maintained spaces with a touch of tropical character.
My 2nd time 😂❤️
AAnatoliy GernerHot shower, soft bed, polite staff, delicious breakfasts – what more could you need for a relaxing stay in paradise? Nothing at all! ))) Some might not like the rooms that need renovation, and there are many areas on the hotel grounds that could use some TLC, but I guess the management isn't too bothered since the hotel is in demand. Still, they could at least fix the gate leading to the beach.
SSarahBraithwaite77We stayed 1 night, for easy access to the airport. Walking distance to the bayside walk and lots of restaurants and bars. The bedroom and bathroom could do with being updated but it was cheap / value for money. Hot and cold water dispenser and nice area for eating
GGuest UserThis is by far the best beachfront hotel you could ever find in white sand puerto gallera. The rooms are clean and good smelling, the facilities are well maintained, the bed is awesome! Water supply and AC is excellent. And you get the most value of your hard earned money.
AAnonymous UserThis hotel is quiet and well-located outside Coron City, right by the mangroves, and surprisingly mosquito-free.
There's a magnificent pier with a bar, perfect for enjoying the sunsets in the late afternoon. From this pier, private island hopping cruises depart for Coron Island – a magical experience I highly recommend.
The rooms, bathrooms, and balconies are spacious.
There's a large pool, though the water was a bit cloudy. The main restaurant serves a breakfast buffet. The poolside bar/snack area offers excellent ice cream. There's also a pizzeria restaurant by the mangroves, plus a Japanese restaurant.
Evening entertainment is offered several times a week.
Airport transfers are available for 350 pesos per person. Transfers to Coron City or tuk-tuks are readily available right outside the hotel.
MmoahmadEL nido suites Location and the hotel facilities are the best.
The staff was helpful and room was good. I was able to book massage, tour and motor bike from the reception staff. Breakfast did let me down but still not bad. Bus terminal is next to it and the el nido public market.
Vanila beach, lio beach and nacpan beach is not far. Especially old town is around 10 minutes of walking distance from the hotel for the night life and for good restaurants.
Overall i would definitely recommend this hotel.
AAngelicaFrom the moment we left the port, our Matinloc experience already felt special. The boat ride was smooth, and the boatmen immediately assisted us with our luggage. Upon arrival, we were warmly welcomed by Ms. Jam from FO/Reservations, who gave us a friendly tour and clear briefing. Even before the trip, Reservations Manager Ms. Jeannette had already been very responsive to my emails, making the planning stress-free.
Our VIP villa, perched on a cliff, offered an astounding view that raised the standard of our stay. The room was clean and comfortable, and we appreciated the generous souvenirs and hygiene kits provided. The staff were consistently attentive and polite special thanks to FO Supervisor Ms. Jhona and their Korean General Manager for adding to the warm and welcoming atmosphere.
Highlights of our stay included the refreshing fresh fruit shakes, fun water activities, the amazing walking path lined with century-old trees, and of course, the delicious food (their pizza was a standout). The WiFi was surprisingly fast..even powered by Starlink at the port. We also appreciated the thoughtful gesture of staff recommending where to get beers in town since they don’t sell alcohol on-site.
Matinloc truly combines paradise-like views with genuine hospitality. Maraming salamat to the whole team for making this my best El Nido stay so far.. I would gladly return a hundred times over.
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