Posted on Nov 22, 2025|Superior
Faiza Mat SaaidHereâs a balanced, honest, and respectful review of Aryaduta Pekanbaru, focusing on your family experience and the issues you faced:
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â Family Stay Review: Aryaduta Pekanbaru
We recently stayed at Aryaduta Pekanbaru for a family trip, and while the hotel has a good location and a well-known brand, our experience was below expectations.
đ„ Front Desk Experience
The check-in process was disappointing. The front staff were not friendly, and there was very little warmth or hospitality. Even though our room was already ready, they were very strict about only allowing check-in after 3pm, which made things inconvenientâespecially for families travelling with children or elderly.
đš Room Condition
The hotel is quite old, and it shows.
âą The room had a noticeable old smell when we entered.
âą The toilet wasnât very clean, and water leaked out into the room area, which was uncomfortable and unsafe for kids.
âą Overall, the upkeep and cleanliness were not at the standard we expected.
đ Facilities
We went to the pool area but found no staff at the pool counter, which made it difficult to request towels or assistance. The pool area itself is decent, but the lack of staff presence made it feel unmanaged.
đ Location
The hotel is in a convenient central area, close to malls and food outlets, which is the main positive point.
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â Overall Rating: 2.8/5
Aryaduta Pekanbaru has potential because of its location and brand, but the hospitality, cleanliness, and maintenance need significant improvement. For families, the strict check-in policy, room condition, and lack of staff attention made the stay less comfortable than expected.
This review reflects our genuine experience, and we hope it helps the hotel improve and guides other travellers planning their stay.
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Price per night fromIDR 448,060
Posted on Apr 6, 2026
Asyhaina Roslan
Had a really nice stay here đ
Staff were friendly and helpful throughout. The room was comfortable too đđ»âïž
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Price per night fromIDR 621,416
Posted on Jun 3, 2026
Anonymous UserI had a pleasant stay overall. The check-in process was smooth â in fact, I was given an early check-in which I truly appreciated. The room was spacious and breakfast was good with a nice variety.
My only concern was the air-conditioning in the room I stayed in. Unfortunately, it wasnât cooling properly. I informed the front desk, and the technician came to check, but there was no improvement. This made the stay less comfortable.
Other than that, everything else was great good.
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Price per night fromIDR 362,715
Posted on Sep 12, 2024
kotaro8249
Basic hotel for one night stay. Friendly staff, clean, nice room! Walking distance to Masjid Agung. Travelling around - you can opt for GRAB Bike if you are too lazy to walk, otherwise, no issue to walk around exploring the streets and alleys.
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Price per night fromIDR 210,695
Posted on Jan 14, 2026|Deluxe Double Room
KevinChee520Good environment with nice breakfast. The rooftop lounge is good for hangouts with full city view. Room is spacious. One thing to be improved would be the soundproof feature for the room is not available, with audible noises from your neighbour and the bell ringing sound. Otherwise, the bed is comfortable, as well as, water pressure & temperature are just nice.
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Price per night fromIDR 365,382
Posted on Jun 27, 2026
Ryanyii
The room was more spacious than expected, clean and tidy overall, with plenty of room to move between the bed and the TV wall, so unpacking luggage didn't feel cramped. The air conditioning was also very powerful.
The hotel is about a 30-minute drive from Sultan Syarif Kasim II Airport.
Facilities: The Lobby and *** Restaurant are on the 2nd floor, while the Pool, Gym, SPA, and Pool Bistro are on the 15th floor.
Ideal for short stays of 1-2 nights, business trips, or layovers.
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Price per night fromIDR 525,403
Posted on Jul 22, 2026|Deluxe Twin Room
Anonymous UserThe hotel's location is super close to the airport, so it's definitely worth it if you're looking for a place not too far from there. There's also a swimming pool, which is why a lot of families stay here. The rooms are a bit old-fashioned but clean, though they do have that distinct old hotel scent. Overall, it's just good.
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Price per night fromIDR 456,061
Posted on Jul 29, 2026|Superior Twin Room
Guest UserI really enjoyed my stay at this hotel. Besides being comfortable, it's right in the city center, close to large malls. Every time we had a staycation with the kids, swimming here was very comfortable. What really impressed me was getting a birthday surprise from the hotel staff!
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Price per night fromIDR 416,055
Posted on Apr 1, 2026
Ransta G
â â â â â âHotel in Pekanbaru ..!!
Absolutely outstanding from start to finish! From the moment I arrived, the team delivered warm, genuine, and attentive customer serviceâIâm truly impressed. The room was spotless, beautifully presented, and extremely comfortable, with a relaxing, resort-style feel. What really stood out was the consistencyâfrom the concierge to breakfast and housekeeping, every detail was flawless.
Special thanks to the amazing Front Desk team led by Kak Mifta, along with Bang Dean, Bang Rizki, and the entire breakfast teamâeveryone was incredible. And a big thank you to Ney, who cooked Indomie for us every morningâher customer service was truly amazing and made each day extra special.
This hotel doesnât just meet expectationsâit exceeds them. Officially 4-star, but without a doubt delivers a 6-star experience. Highly recommended, and Iâll definitely be back! Kind regards, Nerangi
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Price per night fromIDR 866,782
Posted on May 28, 2026
Dmitry B***Great deal actually for Rp. 330k including breakfast. Rooms are huge but old. Breakfast is delicious, enough variety not to be bored in the 5 days I've stayed. The pool is quite large and there were almost no other people on weekdays. The location is just okay. It's a 15 min walk to Ciputra mall and around the same distance to Sudirman, so gojek is needed if you don't want to endure heat. The window view is good from the front side, as long as you aren't bothered by a large graveyard nearby.
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Price per night fromIDR 304,041