Posted on Aug 24, 2026|Deluxe Double Room
BensonHKFirst Impression: The Luxurious Ritual of a European Castle
Subtle and Secluded Driveway: As the car turned from the tree-lined Dunhua North Road, it entered a highly private French-style circular driveway, exclusively designed for VIP guests.
Museum-Quality Artistic Ambiance: Stepping into the grand and towering lobby, guests are greeted by an aesthetic space adorned with over 1,700 original artworks and exquisite giant crystal chandeliers.
Impeccable Welcome Service: The front desk service is attentive and seamless. Upon being seated, guests are immediately presented with a ceremonial special hibiscus welcome tea and hot towels.
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Price per night fromS$ 518
Posted on Sep 18, 2026|Family Quad Room
Guest UserWe had a very pleasant stay at Caesar Metro Taipei. The location is excellent, with a great city view, and the room was very clean and comfortable.
The service was also very good overall. A special mention to the lovely young lady who welcomed guests at the entrance — she was extremely friendly, patient, and always had such a warm and sweet smile. She really made us feel welcome.
If you are planning to use the swimming pool, just be mindful of the opening hours, as they are a little limited, and remember that swimming caps are required.
Overall, we really enjoyed our stay. Great location, clean rooms, lovely views, and very friendly service. We would happily stay here again.
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Price per night fromS$ 93
Posted on Apr 9, 2026
Guest User
I was very satisfied with this stay. It was my first time in Kenting, and I chose the Caesar Park Hotel. I pre-booked the shuttle from Zuoying, Kaohsiung, and everything went smoothly from the start. We arrived at the hotel in over two hours. Although it's 40 years old, the hotel is very well-maintained, the decor is modern, and the service attitude was excellent. Upon check-in, the front desk gave us dining vouchers for the Little Bay Bar and the hotel lobby bar. Sitting on Little Bay Beach opposite the hotel in the evening was very pleasant. The food at the lobby bar was also delicious!
The room came with new flip-flops, which were quite comfortable. All the facilities are new, there's a coffee machine, water dispensers on every floor, and self-service washing machines and dryers. The room also had complimentary drinks and snacks, and the soundproofing was excellent! Even with a garden view, it was still very beautiful, and you could see the mountain scenery.
The hotel's location is superb, within walking distance of Kenting Main Street. The lobby has bicycles available for rent, and there are also Ubikes outside. Taxis are also quite convenient! You need a ********* ID to rent a car.
Breakfast was also good and quite varied. Overall, I was very satisfied with the experience!
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Price per night fromS$ 137
Posted on Apr 4, 2026
Guest User
Hotel is relative clean. Stayed in a single room with a semi double bed. Size is decent but didn’t realised it was behind the lifts, could hear the lift moving through out the day.
The shower head position is pretty bad. It’s not on an angle it’s pretty much like spraying directly into your body. It would be great if they could address this.
It’s 15 mins walk from the metro station so not closed.
Also there was a cockroach in the bathroom. Crawled out of the drain
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Price per night fromS$ 77
Posted on Oct 29, 2025|Mixed Standard Twin Suite
Guest User1. Misleading Entrance Signage
Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable.
2. No Staff Assistance or Clear Signage at the New Entrance
When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside?
3. Poorly Trained and Unprofessional Front Desk Behavior
After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues.
As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight.
We hope that management will seriously review this incident, especially the issues of:
- Inadequate and misleading signage at the entrance
- Lack of staff presence and assistance upon guest arrival
- Poor front desk awareness and unprofessional behavior
We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future.
Thank you for your attention.
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Price per night fromS$ 373
Posted on Feb 22, 2026|Deluxe Room
JohnHarveyExceptional Stay at Hotel Royal Hsinchu: A Standout Choice for Business & Leisure
My recent visit to Hotel Royal Hsinchu (Hsinchu, Taiwan) exceeded all expectations, with flawless performance across every critical metric for a luxury hotel stay. Here’s a detailed, verified review organized by your requested criteria:
Cleanliness (9.4/10)
The hotel sets an immaculate standard. Guest rooms—including spacious beds, sleek干湿分离 (wet-dry) bathrooms with smart toilets, and city-view windows—are wiped down thoroughly daily, free of dust, odors, or stains. Public zones (lobby, restaurant, pool, and gym) are continuously maintained; even high-touch surfaces like elevator buttons and doorknobs are sanitized regularly. The entire property is smoke-free, ensuring fresh air throughout, with no musty smells common in older luxury hotels.
Location (9.3/10)
Perfectly positioned at No.227, Section 1, Guangfu Road, right on the doorstep of Hsinchu Science Park (ideal for business travelers). It’s a short drive to freeway interchanges, Hsinchu High-Speed Rail Station, and downtown shopping/dining districts. The free shuttle service connects guests to the science park, HSR station, and key local spots, eliminating transit hassle.桃园国际机场 (Taoyuan International Airport) is about a 40-minute drive away, while nearby convenience stores, cafes, and local eateries are within walking distance.
Service (9.5/10)
Attentive, professional, and warm—this team goes above and beyond. The doormen greet you by name after check-in, front desk staff handle requests (room upgrades, late check-out, local tips) quickly and politely, and multilingual support ensures global guests feel at ease. Bellhops assist with luggage promptly, breakfast attendants refill stations proactively, and housekeeping is discrete yet thorough. The staff’s willingness to personalize your stay (e.g., arranging birthday amenities) truly elevates the experience.
Amenities (9.0/10)
The hotel offers a comprehensive suite of luxury facilities. Guest rooms come with free high-speed Wi-Fi, premium linens, mini-bars, welcome drinks, and in-room safes. The heated outdoor pool and sauna are perfect for unwinding after a long day; the fully equipped fitness center caters to health-focused travelers, and the Royal Beauty Salon provides relaxing massages and treatments. The on-site restaurants serve an impressive breakfast buffet (featuring both international cuisine and authentic ********* specialties) plus refined Chinese, Japanese, and Western dining options. Additional perks include free parking, business center services, family-friendly rooms, and adapter/board game rentals.
Final Verdict
Hotel Royal Hsinchu is a five-star gem that balances luxury, practicality, and genuine hospitality. Whether you’re visiting Hsinchu for work (especially at the science park) or exploring the city’s culture and food, this hotel delivers an outstanding stay with zero compromises. I can’t recommend it highly enough and will definitely return on my next trip to Hsinchu.
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Price per night fromS$ 172
Posted on Jul 2, 2026
Guest UserReally solid stay at the DoubleTree Zhongshan. The warm cookie at check-in sounds like a gimmick but after a long flight it actually hits different 😂
Location is the biggest win about 5 mins walk to Zhongshan MRT station, and the area around it is full of cafes and small shops. Ximending and Taipei Main Station are just a couple of stops away, super convenient without being in the middle of the chaos.
Room was clean and modern, not the biggest but well laid out, and the bed was really comfortable. Bathroom had a proper walk-in shower with good water pressure. City view from my floor was nice at night.
Staff spoke good English and were genuinely helpful asked for restaurant recommendations and got proper local suggestions instead of the usual tourist spots. Breakfast had a good mix of ********* and Western food, the congee and dan bing were my go-to every morning.
Only minor gripe is the gym is on the smaller side, but everything else more than made up for it.
Would happily stay here again next time in Taipei.
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Price per night fromS$ 318
Posted on Jul 29, 2026|Deluxe Quadruple Room
Guest User
The hotel's location is convenient, with a small commercial area nearby and a bus stop right outside. The room has been renovated, is spacious, and the TV can stream content on its huge screen. I stayed on the 17th floor and didn't hear any noise, so overall I was very satisfied. The only minor drawback is that the parking lot is uncovered, so it gets quite hot in the summer sun, but free parking is still a good perk. If the parking lot is full, you can park in a nearby lot and the hotel will reimburse the parking fee.
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Price per night fromS$ 39
Posted on Mar 21, 2026|Superior Double Room (city View)
Ai Lun. C
The bustling downtown and market are just a 10-15 minute walk from the hotel. Nearly all the staff were incredibly friendly and professional in answering our questions. This trip marked our seven-month anniversary, and it added so many wonderful memories as we head towards our eighth month together.
Upon check-in, the hotel learned we were celebrating our anniversary and thoughtfully upgraded us to a mountain-view room. The in-room welcome drinks were incredibly generous, featuring mini beers, plum wine, coke, and Pocari Sweat – essential for rehydration after a soak; they even included face masks to pamper us while we enjoyed the in-room hot spring bath.
All the room's fixtures and fittings were new and high-quality: a Toto washlet, a Panasonic 1400 nanoe hairdryer, a thoughtful wooden gua sha massage comb, and hyaluronic acid-infused shower gel that left skin feeling smooth and soft. What truly amazed me were the double-layered automatic curtains (even in the room's private hot spring area!). The double room's bathtub was spacious enough for up to four people – a very comfortable size.
In the afternoon, the lobby offered preserved fruits and freshly brewed tea, perfect for a relaxing break after a dip in the outdoor public hot spring. After dinner, they provided handmade kumquat-flavored tofu pudding, and it was unlimited – so generous! (There's a lovely staff member in the lobby, Tina, who's a treasure trove of recommendations for local food and sights; don't hesitate to ask her for her secret list of must-try places!)
Last but not least, I highly recommend trying the hotel's breakfast, especially the freshly blanched beef soup. Even my boyfriend, who grew up in Tainan, the home of beef soup, couldn't stop raving about it.
*If you're planning a weekday visit like we did and want to try some local famous eateries, be sure to check their opening hours in advance. Many popular spots are only open from Friday to Sunday or during specific hours, like mornings until 2 PM. (Luckily, you can find a lot of food on Uber Eats!)
Heartily recommend!
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Price per night fromS$ 149
Posted on Aug 11, 2026|Accessible Room
Guest User
I enjoyed my stay because the room was huge and very well maintianed, nice gym and there is a pool that was long enough to do a swim work out. The BF was worth it at NTD550, and there is a nearby 7-11 in case you need anything ( snacks, drinks, etc. ). There are also nearby restos and bars via a short walk. The nearby Omakase resto was amazing.
Location is a bit off, no malls in the vicinity, but then again, you can easilly take a taxi or uber.
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Price per night fromS$ 157