This hotel is very clean and all the woman receptionist very polite and helpful. Very happy with the service from them. The 2 man night staff were not helpful. I didn’t understand why I can’t order drink for our room and pay end of the stay. We even received letter in the morning that was outside the room not in envelope which everyone can read I didn’t like at all , reason been dater protection with don’t forget to pay for our order which we did straight away and had my full name on it.We stayed for 3 night so what was such a problem for those 2 night shift man. Otherwise all our stay was perfect. Thank u
Big problems at check in but this was actually trip.coms faulty for not confirming booking with hotel.
Trip.com happy to take my money first had to complaint against trip.com the compensated me but with a fight.
Location good you get breakfast included don't expect anything special. Like no round eggs.
Torquay is quite expensive so alcohol and drinks prices at the hotel high.
You can walk to marina in 5 minutes.
No car parking so if you want parking be prepared to walk
The Imperial hotel is situated in a great location for access to torquay town and other surrounding interests,
The staff were helpful and the parking was convenient we would stay there again.
Mr/Mrs A Gaffney
The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
Although the standard twin bed room we occupied is quite small, it is well decorated, has modern furniture and is spotlessly clean. There is a recent shower unit, a TV, a fan, and tea and coffee making facilities. There are twin electrical sockets and 4 USB outlets adjacent to each bed. While the window looks along the coast rather than directly out to sea, the view is very pleasant. The English breakfast was good, and the manager, Adam, very helpful. There is parking on a hard-standing at the side of the hotel. The sea and pier are close by, and the main shopping area is walkable. Overall we enjoyed our stay a lot. Two constructive suggestions are (1) a shelf in the bathroom for toiletries which won't stand on top of the curved sink, and (2) provision of a toilet brush.
Superb building in a perfect location for us.
We were in a room with a wonderful sea view to wake up to every morning. Breakfast was a very high quality and gave us a great start to the day. Overall the hotel is very clean and every facility will used appears to be maintained to a good standard.
Our room was very spacious compared to many other hotels rooms I have stayed in. The bathroom was definitely larger than average and included a good size shower, with plenty of hot water at a good pressure. Even when the other taps were used, the shower seemed to carry on totally unaffected.
A couple of small details that would have improved our stay. A working lift, during our visit it was out of order. But this didn't spoil our stay. The other detail would be a small stool ( or similar) in the bathroom.
All staff came across as friendly, approachable and helpful, they all seemed keen to ensure that we enjoyed our stay at The Osborne.
We took a walk around some of the grounds which all appeared to be very well maintained. We also walked out of the grounds and across the bay at Meadfoot, its a great location to stroll and enjoy the fresh sea air.
Would we stay here again?
Definitely, we have already discussed our next visit.
This is the third time I have stayed. I remember the first time I came to study with my girlfriend 10 years ago. I stood on the balcony of the top river view room and looked at the rare golden sand beach and estuary scenery in Britain. I also came with my parents afterward. This is the most distinctive room I have ever stayed in the UK. I highly recommend the river view room on the top floor. Absolutely great value for money.
Money we'll spent
Perfect location and on point with cleanliness
Feet away from beach and plenty of activities .
Will be staying at Abbey sands Hotel in the future.
This was truly one of the most unforgettable birthday experiences I’ve ever had! From the moment we arrived, the hospitality was beyond anything I expected. The staff went out of their way to make the day feel extra special, and I was genuinely moved by their kindness. The room was stunning, the vibe was just right, and every facility added to the comfort of our stay. A big thank you to the lovely lady at reception, her warm welcome and constant support throughout made all the difference. It was a birthday I’ll always remember!
Great
103 reviews
9.0/10
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7.7/10
Good
Very nice hotel & staff beautiful views from balcony
I have to admit, I wish I had used Leonardo's Hotels in the past, when I had the option to. But now I can't help but feel the regret of not discovering their chains earlier enough. Anyway, that's by the by, but to say the hotel exceeded exceeded my expectations is an understatement. I mean, a part from the usual basic needs, the tea, the coffee, the milk for crying out loud, there were abundance of those. I was honestly extremely happy to see that given my stay was only for a day, that amount of supply was left to my disposal. I have stayed at branded chains who can't even get the basic right let alone go above and beyond. Other key touches, the selection of pillows left on the bed, unlike some places where you have to make do with a rough night sleep if the pillow available does not suit your need, I had no such issue with Leonardo. The pillows were there, scattered on top of the bed, I found one that was comfortable and slept with no complaints. This is extra brownie points territory, Leonardo! To conclude, will I stay at Leonardo again? Of course! At the time of booking, I only expected one thing: to stay for the night. But didn't expect the little touches to out exceed what I originally intended stay here for. Wish I could stay for longer, thanks Leonardo Hotel, Plymouth!
Absolutely lovely as usual. Please tell trip.com that check in at the Cliffden hotel is not 11am to 06am Check in is 4pm and your website is misleading people. This is very naughty from Trip
GGuest UserThe hotel itself was nice; can’t fault it. Our room however, had a weird, stale smell and was off-putting, with no way to ventilate the room by opening the windows, as you cannot open them - A/C is not a natural ventilation.
Bed was comfortable, slept perfectly fine, just not nice waking up with the smell, as mentioned before.
Breakfast was good, although I’ve had better.
The hotel is in a good location for a city centre stay. The staff were very friendly and helpful. Reception excellent. Bar staff excellent, restaurant staff excellent. The room was very clean and well laid out. Tea and coffee making in the room. Bed was very comfortable. The room was cleaned during our visit, bed made, cups replaced, etc. We were on the 5th floor and the lift was always available, although it was quiet. We ate at the hotel on the first night and the food was very tasty with quite a good selection, as well as a good selection of drinks at the bar. We were advised of a special offer if we joined the Leonardo Advantage Club of 15% off drinks and food, when paying off a tab which really helped. We booked a breakfast for the first morning. Breakfast is buffet style with all sorts of juices, coffee, cereals, yoghurts, etc. It was a very good selection for this size of hote. Breakfast was served between 7:00am and 11:00 am and our only criticism was that when we got to breakfast at 10:00am, some of the hot buffet items were warm going on cold. We were told that this was a problem with the hotplates but we felt that the hot food should have been checked more thoroughly. To the hotels credit, we were compensated for the breakfast problem. All in all we had a great 2 night stay and would stay at this hotel again.
Loved our stay. Staff couldn’t have been friendlier- nothing was a bother. Beautiful room with balcony. Peaceful. Great food. Loved the free shuttle bus to the town centre - very handy. Wish we’d been staying longer.
Booked this hotel for one night for me and my 2 kids, unfortunately when arrived to the hotel they couldn't see my kids in the system...however kids stay there for free so it was not trouble at all. Hotel is clean, comfortable, quiet and very close to the harbour. Would definitely book it again:) There was a lovely gym at the same floor where our room was.
Had a lovely stay at the Indigo Hotel , nice clean and modern room with a lovely big bed and nice shower , we also had a complimentary mini bar with free soft drinks , great location right in the heart of Exeter ,which was great for eating out and going to a few bars , the staff we found very friendly and welcoming and I would definitely recommend staying here if you are looking for a hotel in Exeter 👍
A simply Devine hotel with such historical charm The charismatic entrance foyer draws you into this wonderful exquisite reception area We had the upmost pleasure in staying on New Years Eve & were greeted with a lovely glass of free champagne in letting the New year in They also had a really good modern band playing the finest of music in one of their opulent rooms We would grant this very fine hotel a definite 5 Stars experience Many thanks
Stayed here before but first time since OYO took it over from Mercure. Very central and well equipped hotel. Very dog friendly and very welcoming staff. Only complaint is the limited parking which costs £12.50 Per day if you can get a slot. Rooms are spacious and very clean. Definitely stay here again when in the City.
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