We stayed at Episode Hotel Gading Serpong as a family with three kids, and it turned out to be a wonderful experience. From the moment we arrived, the staff were warm and welcoming, making check-in smooth and stress-free, which is always appreciated when traveling with children.
The rooms are spacious, clean, and very comfortable. With three kids, space is always a concern, but the layout made it easy for all of us to rest well. The beds were cozy, and the bathroom was modern and well-maintained.
One of the highlights was the breakfast buffet—lots of variety, from local dishes to kid-friendly options like pastries, cereals, and fresh fruits. Our kids especially enjoyed it, and it made mornings so much easier.
The swimming pool was another favorite spot for the children, while we as parents appreciated the relaxing atmosphere of the hotel’s facilities and nearby conveniences like shopping and dining options.
Overall, Episode Hotel Gading Serpong is a great choice for families. It combines comfort, convenience, and thoughtful service, making our stay both relaxing and enjoyable. We would happily come back on our next family trip.
Cleaning condition is bad... When I check in there are many Hairs on the floor.
Small fries are in the room, looks come from toilet.
So far good with good price. I have been using this hotel every month since last year. Getting unhygine condition. And..... it is really serious issue, they never change menu for breakfast. I eat same menu for more than 1 year... Vivere... wake up!!!
Free shuttle even at midnight! Very good communication and quick to arrive. All staff were extremely friendly and polite. The hotel room was lovely, very clean (and I am very picky!) with freshly-washed linens. Large bathroom with great hot shower. Very quiet place despite being so close to the airport. Nothing negative to say; it was a 100% positive stay and I would highly recommend. Shuttle back to the airport was right on time and despite having a lot of people, it went quickly and we were at the airport in only five minutes.
My second stay here but in another room. The safe was not working again. Had to call in the technician.
The shower hose leaking across the length of it. Asked for technician to come but none came.
Food that is delivered for room service is different from the menu given
The hotel is huge with many rooms. After checking in, we took a buggy to our room. The room itself was very spacious, clean, tidy, and exceptionally quiet. The only downside was that the pipes seemed to be leaking, making a gurgling sound, which we just put up with. Breakfast was incredibly rich and the restaurant had a great atmosphere, with many Western foreigners. Overall, it was a good experience.
A decent hotel with large rooms and well-equipped but slightly old. The soundproofing is a bit poor and you can hear the crying of children at night. The staff is enthusiastic and can speak English, which is commendable.
Good location in Banten, everything are good only the room size a bit too small, even after upgraded, especially toilet.. But so far the service and breakfast are above par.
We’ve got upgraded from regular cabana to a bigger size cabana. General service is good. We’ve come here multiple years. Especially my wife she has come here since she was a child.
But I dont think we’re coming back… there was dead cockroach inside the room, okay no big deal its a garden heaven there. Ok, cleaners didnt clean the room properly, used coffee glasses are left where they are, uncleaned. Come on. We even tipped those cleaners before we left but still…
Can feel a tensed attitude from many of the staffs, very arrogant. But who cares.. we are here for holiday right?
Maybe next, its time to choose a better quality hotel. Its time to move on.
Big bed and quiet rooms. Clean and cool. Great communication over WhatsApp for shuttle service to and from the airport (about 10 or 15 mins one way). Our family of 4 had no issue in the room (one on the couch and three of us in the bed) Breakfast was great, especially the slightly spicy baked beans. Look forward to another visit.
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TTunaWe’ve got upgraded from regular cabana to a bigger size cabana. General service is good. We’ve come here multiple years. Especially my wife she has come here since she was a child.
But I dont think we’re coming back… there was dead cockroach inside the room, okay no big deal its a garden heaven there. Ok, cleaners didnt clean the room properly, used coffee glasses are left where they are, uncleaned. Come on. We even tipped those cleaners before we left but still…
Can feel a tensed attitude from many of the staffs, very arrogant. But who cares.. we are here for holiday right?
Maybe next, its time to choose a better quality hotel. Its time to move on.
LLC666I believe that the hotel was a local's favorite as the booking was quite full during Eid al-Fiṭr despite its relatively high price. The hotel was full of family and kids and there is no tranquility. Unlike other comparable hotels in the area, the hotel was not directly connected to the so called private beach. The so called private beach is not private at all and was occupied by many other non hotel guests. The non hotel guests can even park at the hotel carpark and use the ”private beach” and pool for free. Hence the ”private beach” was very full as those street vendors would charge people using the public beaches. So many non hotel guests just flooded in and the staff couldnt care less. So basically hotel guests are stripped off the privilege in using it, and you could never find any space. No towel was provided at the ”private beach”, the pool was like a mud swamp. No locker, only three btoken huts for toilet and changing, and no towel provided. As for the pool in the hotel main building, there is no control as well and seems anyone can use. Only several chairs and pavilions were available but all were occupied by people who did not dress like hotel guests (who would bring their clothes for changing at the pool if they are hotel guests?) Staff was non existent and no one offered to help you find some empty seat. As to other services, the dinning part is fine and food were reasonable. For the room and hotel, while the overall maintenance is ok given that the hotel is pretty new, maintenance was needed as well as cleanliness. The water at the outdoor bath was not hot. No hair conditoner and body lotion. Service-wise, the front desk people are good and tried their best to help. Hope they would not ring guests up at 9am asking them if they want to clean up room. Overall, view from the hotel was stunning, but not even close to 4-star services and facilities.
OohohcrIf you're attending a concert at ICEBSD, this is definitely the place to stay! It's super, super, super close to the venue, just a few minutes' walk. The accommodation itself is on par with a typical budget hotel in China. You will hear a lot of motorbike noise late at night, so if you're a light sleeper, I recommend bringing earplugs. The breakfast buffet is just okay, nothing special but it'll fill you up.
KKenny Kai YuenThe bang was not good for the buck.
Only good thing about this hotel was how close it was to the airport, and it has shuttle-bus service to all the terminals.
The room was way too small for the $$$ you are forking out.
The breakfast was OK tho...
Next time id' choose the Ibis Budget hotel right next to this one.
UUshi EngelPerfect overnight for Terminal 2. In case of late arrival or early morning flight, it is the best location. Breakfast starts at 3 am, so early enough for 5 and 6 am departure flights. Dinner choices fairly priced.
KKusumaA good beach front hotel. It used to be my favourite hotel since 2015. However, it's very disappointing now. For this price, there's a lot they can improve especially the food quality. It's hard to find a proper restaurants in this area, I really hoped we could count on the hotel restaurant during our stay but we're disappointed. The food at the buffet dinner is all bad, too sweet, too salty, not fresh seafood (rotten fish), meat is also too dry & not fresh, maybe already kept in freezer for too long, but the price is not cheap. The room is a bit outdated, the bathroom has no single hanger, where do you expect us to put our towel when taking shower? On the floor? I really love this hotel, that's why I wrote this honest review and hopefully it will improve so we can visit this hotel again in our future trip.
GGuest UserWhile the room was a bit small, it was impeccably clean. What truly stood out was that it was the only hotel during my entire business trip where the bedding didn't have any unpleasant smell.
Its location was incredibly convenient, being close to both the airport and my workplace. Despite Indonesia experiencing a somewhat complex social situation at the time, the hotel felt very secure and provided a great sense of comfort and safety.
The hotel breakfast was superb; I ate it for three consecutive days and never grew tired of it. The dining area itself was also very pleasant.
It's a pity I didn't get the opportunity to try out the hotel's other facilities.
GGuest UserIt was very clean and comfortable. When I had a problem with the sound of the TV, they changed my room immediately. The lady at the reception desk was very friendly and helpful.
HHerry_GunadiWe stayed at Episode Hotel Gading Serpong as a family with three kids, and it turned out to be a wonderful experience. From the moment we arrived, the staff were warm and welcoming, making check-in smooth and stress-free, which is always appreciated when traveling with children.
The rooms are spacious, clean, and very comfortable. With three kids, space is always a concern, but the layout made it easy for all of us to rest well. The beds were cozy, and the bathroom was modern and well-maintained.
One of the highlights was the breakfast buffet—lots of variety, from local dishes to kid-friendly options like pastries, cereals, and fresh fruits. Our kids especially enjoyed it, and it made mornings so much easier.
The swimming pool was another favorite spot for the children, while we as parents appreciated the relaxing atmosphere of the hotel’s facilities and nearby conveniences like shopping and dining options.
Overall, Episode Hotel Gading Serpong is a great choice for families. It combines comfort, convenience, and thoughtful service, making our stay both relaxing and enjoyable. We would happily come back on our next family trip.
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