Hotels With Bar in Riau Islands, Indonesia

Cleanliness - 4/5 - Our room was clean on arrival and the staff were very quick in making up the room upon request. However, my parents room had a musty aroma so I think they could have done better with the smell of the room. Location - 5/5 - Honestly the ONLY good thing about this hotel is the beach. We stayed on a very busy bank holiday weekend and most people were using the pool, I was surprised at how few people were in the sea because honestly it is one of the most beautiful beaches for swimming I've ever been to. I've been to many beaches across south east Asia but there are always some negatives like sharp coral or crowds, but this beach had none of that. You could go out really far, the water was really warm and it was safe for swimming. I highly recommend this beach. Service - 1/5 - Now we get to the negatives of the hotel, and I want to say before I start that the staff were all incredibly friendly and really did try their best to make us feel welcomed. However, meal times are an ABSOLUTE NIGHTMARE. The breakfast buffet was always crowded and every day there was a queue to enter the breakfast. There was never enough cutlery or bowls for food so you are always struggling to find them and frequently have to ask the staff who are rushed off their feet. All the coffee machines were broken for our entire stay so we had to ask staff to make coffee for us every time. At lunch and dinner there are both a la carte and buffet options. We had full board, which honestly felt like being treated as peasants. When they hear you want to use the meal voucher, there's a certain expression on some of the staff's faces. Some of the restaurants will also be reserved for paying customers without warning so you are not able to eat there, despite having paid for your meals in advance. Despite some of the staff being absolutely amazing and super friendly, some were incredibly inefficient. One lunch time we waited 2 hours for service and we were told they forgot our order. Additionally, some staff write your order on scraps of paper and don't have proper writing pads and pens to record orders correctly. When one staff member wrote down our order, he couldn't repeat it back to us because he couldn't understand what he had written, he was writing on the back of a crumpled up receipt. Not professional. Amenities - 2/5 - Although I would say the pool and gym are great, the quality of the food here is just so poor and meal times are so chaotic, I cannot give more than 2/5 for this one.

Hotel is at a convenient location - walking distance to the mall, food centres and many local stalls/markets.. also various massage spas surrounding the hotel (tho most close by 11pm). Hotel breakfast has a good variety and family enjoyed most of the dishes. The rooms are spacious and clean, but would advise to air the room a bit as the rooms could feel a bit stuffy at first. The service team is friendly and sincere, wearing cheerful smiles 😃 .

This hotel made me feel like I paid for a cheap stay where everything costs extra. It was the first time I've heard of paying extra for early check-in. Eventually, the staff let us check in early when they saw we weren't going to pay. Some staff members were enthusiastic, others were just okay. At the Indigo restaurant, the server rushed us to pay our bill even though it was still during working hours. The kids' play area only allows one adult and one child, which isn't very family-friendly. What, is one parent supposed to sit outside while the other takes the child in? The breakfast tasted alright, but the variety was very limited. Even though there were available tables, the staff wouldn't let us sit there, insisting we sit at a further table, presumably so as not to disturb the foreign guests next to us. Sigh. Overall, it was an okay trip with the kids, but I won't choose this place for a vacation again.

A very nice hotel for family. Everything was very good. Breakfast was amazing. With ibumie station as the front. The rest was good too. Even though no swimming pool and gym. But the location was very good. Shopping mall and wet market. It’s very happening even at night. 👍🏻

I recently stayed at Harmoni One Convention Hotel and had a mixed experience. We booked four rooms under the same reservation; however, the rooms were allocated on different floors and were scattered, which was inconvenient for our group. Room size was adequate and generally comfortable for a short stay. Unfortunately, there was a serious issue during check-in. After the process was completed, my passport was not returned to me. I only realised this the following morning and went to the front desk to enquire. The staff on duty initially insisted that the hotel does not retain guests’ passports overnight as it is against their policy. Upon my request, they agreed to investigate further and review the CCTV footage. It was eventually discovered that the staff who handled my check-in had inadvertently left my passport inside the scanner machine — overnight. While I appreciate that the team eventually located and returned the passport, this represents a significant lapse in check-in procedure and document handling. Passports are critical travel documents, and greater diligence is necessary to prevent such oversights. Overall, the room itself was acceptable, but the check-in experience requires substantial improvement to ensure guest security and confidence. Rating: ⭐⭐⭐

Decent hotel at a very strategic location. Many surrounding facilities like coffee shops, cafes, restaurants, convenient stores, bakeries, massage parlours, KTVs, and etc. Nearby a large food court called A2 Food Court and shopping malls like Grand Batam Mall and Batam City Square Mall. Rooms are clean and well maintained. Standard room amenities. Lobby looks newly renovated. I believe some further renovation on going for breakfast restaurant and other parts of the hotel. Staffs are helpful like security guy helping with our luggage and receptionist keep us inform as soon as room available for early check-in. Overall, value for money accomodation.

Very efficient and friendly front counter service and there is hotel staff assist in crossing the busy road. Very clean and comfortable hotel. Very convenient location. Will definitely come back if going to Batam.

We had a lovely stay. This is our second time. Everything was pretty good, we loved the pool and the range of activities, staff are very friendly too!. But again I am vegan and it was very hard to find some vegan options for breakfast. Overall the food quality wasn’t the best. OAlso, it’s great that the beach was cleaned daily, but between the beach and the resort was very dirty and full of small broken bits of plastic. The overall hotel is beginning to feel a bit worn too and could do with a refurb!

Excellent place to stay. Only one noticeable item which needs improvement which is the room card system is not very sensitive to the reader at the door. You need to tap around 2 to 5 times for the reader to detect. Consider using a better room card system and reader.

Staying in Cassia Bintan was the perfect sanctuary I needed to recharge and getaway from the busy city life. This 'me-time' was exactly what I needed to find my peace again. The hospitality started the moment I arrived—I was greeted by Arya at the counter, who was incredibly helpful and kind. His warm welcome immediately put me at ease as a solo traveller. I truly appreciated the shuttle bus provided by Cassia from the ferry terminal; it felt very safe and organized, which is so important for solo female travellers. The room itself was a dream. I loved the blue colour of the room. This soothing blue wall creates a calm space where I can truly relax. It's spacious and clean. My favourite spot was the well-equipped kitchenette and the nice private balcony; the air felt so clean and fresh, and it was such a serene place for me to sit and do my painting. I love the sea so much, and the serene beach was so therapeutic. The pristine white sand and the shimmering turquoise blue sea were breathtaking. Being able to stroll along the shore every single day while listening to the gentle sea waves was the perfect way to clear my mind. I also loved spending time at Vista—sipping on their refreshing lime juice while soaking in the stunning sea view was pure bliss. The food at Lotus Cafe was delicious, and the staff always greeted me with a warm smile. Having the market 23 nearby was also so convenient for snacks and essentials. If you’re a mum looking for a safe, beautiful, and welcoming place to find some peace by the water, this is it. A heartfelt thank you to Arya and the whole team! Guest from room 3502”