The air conditioning in the room was very loud, whether it was on or off. The other amenities and facilities were pretty good. No adapter was needed, and there were plenty of mirrors. Tea bags, coffee, and a mini-fridge were provided. The room itself was small, but the bathroom was spacious. Next time I visit, I'll definitely stay somewhere else, even though this was an upgraded room. However, I checked reviews for every hotel, and no place in the same price range had quiet air conditioning, so it might be a common issue.
I brought my elders to Macau this time and specifically chose to stay in a Venetian luxury suite. Our family had plenty of space and comfort, and the overall experience was very good.
Let me share the booking prices: booking in advance is much more cost-effective. A room including double breakfast was just over 2,000, and without breakfast it was a little over 1,500. We spontaneously added another room of the same type on a weekday, and the price jumped to 3,500. The price difference is significant, so I sincerely recommend everyone to book in advance.
Check-in isn't until 3 PM. When we arrived at 1 PM, some rooms were still being cleaned. The staff thoughtfully informed us they would send an SMS notification and helped transport our luggage to the room. The front desk service was meticulous; they proactively offered us a map, and the handsome guy at the reception patiently explained about the rooms, restaurants, and surrounding routes – very nice!
The suite layout was excellent, with a split-level design separating the living room and bedroom, offering a spacious 70 square meters. It was very convenient for the elders to move around, and the room was clean and tidy. The breakfast restaurant had an elegant European style, spacious and grand. The food was a combination of Chinese and Western, with a rich variety. Everyone in the family found something they liked, and they even had my favorite salmon – it was fantastic!
Check-out is at 11 AM, which is a bit early, but you can store luggage for free. They can also transfer it to the West Wing lobby's baggage storage, where the airport bus is located, which doesn't affect subsequent travel. Downstairs is the Grand Canal Shoppes, full of Venetian charm, making shopping and dining very convenient.
Considering the room type, service, and location, it's very suitable for traveling with elders. Overall, it's highly recommended.
In late May, I took a ferry from Hong Kong's Sheung Wan pier to Macau's Outer Harbour Ferry Terminal, then walked 20 minutes to the Rio Hotel. The hotel strictly enforces its 3 PM check-in policy, and there were many guests waiting to check in at that time, so we all had to queue up. The standard room was very spacious (much more so than Hong Kong hotels). I booked the hotel through Trip.com for an average of CNY 450 per night, which included breakfast for two (the breakfast was decent and suited to average tastes). The hotel is very close to Macau's famous landmark, the Ruins of St. Paul's, and is within walking distance. After checking out this morning, I stored my luggage and spent most of the day exploring Taipa. To get back to mainland China via the Gongbei Port, you can hitch a ride on the shuttle bus from the neighboring hotel.
I visited Taiwan in 2019, and now that I've explored Hong Kong and Macau, I've checked off all the boxes for my travels!
Absolutely fantastic!
**Amenities:** The retro style is amazing, and the light switches are a unique touch – very Instagrammable! You can totally have a photoshoot in the room, haha.
**Cleanliness:** Spotless! The cleaning staff were very thorough and friendly.
**Environment:** Superb! The decor is wonderful, and the location is excellent – very lively. The hotel is right behind the Ruins of St. Paul's, which is bustling with people and food stalls. It's even more lively and has better food than Rua do Cunha!
**Service:** I can't praise it enough! Both front desk staff members I encountered were incredibly professional and enthusiastic. There's even a staff member on the ground floor who opens the door and directs you to the 4th-floor lobby for check-in (it's a bit unconventional). On the 4th floor, another staff member helps you with the elevator. The check-in process was so convenient and welcoming.
**Breakfast:** The service and ambiance were great, but the food itself was just okay, nothing particularly mind-blowing. On a side note, I followed the hotel's recommendations in their little booklet and tried a noodle shop nearby – it was SO good! Small place, but authentically delicious (at least, I really loved it! 😋)
I'd grudgingly give it a 3.5 out of 5. Let's start with the positives: The location is very convenient, with easy access to the light rail and buses, and it's within walking distance of major hotels. The room itself had all the amenities you'd expect from a 5-star hotel. Service was prompt, and issues were resolved reasonably quickly.
Now for the deductions: I booked for three nights and had to change rooms three times, which was quite a hassle. The reason? I had specifically requested a quiet room when booking. However, the first night, room 28115, though on a high floor, faced the light rail station and a massive equipment cabinet in a circular roundabout, emitting a low-frequency hum. It was tolerable during the day, but at night, it was so noisy I couldn't sleep (see photo). The next morning, I requested a room change. They gave me room 19098, and the front desk even mentioned that this orientation would be much better and quieter. But, it faced nine huge air conditioning exhaust fans directly below (see photo). The noise level was off the charts; I listened to non-stop noise all night. On the third day, I changed rooms again, re-emphasizing not to give me a room facing large equipment. They gave me room 27107 (see photo), which was identical to 28115, facing the light rail equipment cabinet. I was speechless. I kept changing, only to end up with this, all for over 2,000 per night! My initial assessment is that perhaps Studio City doesn't have any rooms that don't face machinery?! If you want a quiet night's sleep and can't stand low-frequency noise, please be warned!
One more thing I need to mention: Near the Audi showroom glass door, there's always a beautiful woman in a red fitted long dress with a white fur shawl (a 'star guest'). On the evening of May 22nd, I asked her how to get to the Galaxy Arena next door. Her attitude was very arrogant. It's actually very close, and I generally knew the direction; I just wanted to confirm if there was a direct, indoor walkway. She responded with an incredulous ”Of course you have to go outside!” as if I'd asked something shocking. When I tried to clarify whether to go left or right, she became very impatient, saying, ”Didn't I just tell you...?” and ”It'll take over half an hour to walk~” In reality, it's about an 800-meter walk, taking 15 minutes. I thought she looked nice, so I went to confirm the route, but I don't know where her sense of superiority came from. Dressed like a 'princess,' she really thinks she is one. If you're standing at the door opening and closing it, are you specifically waiting to serve only the 'princes' in your eyes? Heh.
very nice hotel to stay, got free upgraded to a garden view room, the room is spacious and luxurious. i took a lot of nice pictures in the hotel room and the garden.
i accidentally lost my bracelet in the hallway, surprisingly the staff cleaner found it and put it in lost and found, with the help of the counter i was able to get it back.
the only downside would be the location is a bit inconvenient, cuz it’s far away from the londoner area and there is no shuttle bus, so my family and i had to walk 20mins to get to the main londoner road.
The front desk staff, Erica, Yoyo, Ying, and Mia, were all incredibly friendly and helpful. The hotel itself is fantastic, with high-end amenities. My room had a Dyson, a coffee machine, and a smart toilet. The rooftop observation deck offers breathtaking sunset views! Women also receive complimentary fresh flowers, and a free printed photo as a souvenir!
Our premium sea view room offered a lovely ocean vista – I highly recommend requesting a higher floor. The hygiene was impeccable, making for a very comfortable stay. As for transportation, there are bus stops directly opposite and next to the hotel, covering most of the popular tourist attractions. If you're heading to The Londoner or The Venetian, you can walk just 5 minutes across to Sands Macao to catch their free shuttle bus, which is super convenient. For a hotel on the Macau Peninsula, it offers excellent value for money! Plus, it's only a 3-minute walk straight back from the famous Marco Polo Open Air Plaza.
We had an absolutely wonderful stay at this hotel. The overall experience was fantastic, defined by top-tier hospitality, excellent food, and outstanding service from the entire team.
The staff members genuinely go above and beyond to make guests feel valued and looked after. Every interaction was seamless, professional, and incredibly accommodating, giving the impression of a truly premium, high-touch service standards. The culinary offerings were equally impressive, with high-quality dishes that made dining a highlight of our trip.
The only minor aspect that could be improved is the water pressure in the bathroom, which was noticeably low during our stay.
Aside from that single logistical point, the exceptional staff and superb overall quality made this an unforgettable visit. We would highly recommend this hotel to anyone looking for a flawless hospitality experience and look forward to returning.
On the first day, I went to check in around 2:30 PM, not realizing it was a bit early. The male receptionist who helped me was quite arrogant, a stark contrast to the friendly female staff I encountered later. I'd suggest more training for him. The cleanliness was okay, but there was a lot of dust in the room—on the mini-bar, in the wardrobe, and on the bed. When I lay down, lint was floating everywhere. However, the hotel views are fantastic, and the location is very convenient. The room facilities are also excellent.
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GGuest UserThe Londoner Grand Macau – Suite Experience Review
Our family usually chooses suite rooms when we travel, as we value a good night’s rest to prepare for our next journey. Having stayed at many luxury hotels, we’ve experienced excellent service before—but what we experienced at The Londoner Grand truly stood out on a different level.
During our stay, Michelle consistently checked in on us to make sure everything was comfortable and that we had no inconveniences. Her attentiveness went far beyond standard service—it felt genuinely warm and thoughtful. Every small detail was handled with such care that it redefined what true hospitality means.
The suite itself was exceptional—spacious, elegant, and incredibly comfortable. The bedding was perfect, allowing us to fully relax and recharge. What made our stay even more special was the thoughtful birthday setup prepared for us, which created such a memorable and heartwarming moment for our family.
We were also deeply touched by the personalized touches Michelle prepared. She is unexpected gestures that made us feel truly valued as guests.
The breakfast experience was equally impressive. The selection was outstanding, and even included caviar—something that elevated the entire dining experience and made it feel truly luxurious.
We would also like to extend our sincere thanks to Regie, the Filipino staff member who warmly assisted us with our pickup. His kindness gave us a wonderful first impression and set the tone for the rest of our stay.
Having visited many hotels around the world, this is the first time we have experienced such detailed and heartfelt care in every aspect. Without a doubt, we will choose The Londoner Grand again on our next visit to Macau.
GGuest UserThe hotel smells lovely and the rooms are clean and well-maintained. The L'Occitane toiletries have a great scent. We happened to be there during a music festival, and the hotel thoughtfully provided earplugs. For breakfast, we chose the Angel restaurant on the first floor; there were a lot of cold options, but the food tasted pretty good overall.
GGuest Uservery nice hotel to stay, got free upgraded to a garden view room, the room is spacious and luxurious. i took a lot of nice pictures in the hotel room and the garden.
i accidentally lost my bracelet in the hallway, surprisingly the staff cleaner found it and put it in lost and found, with the help of the counter i was able to get it back.
the only downside would be the location is a bit inconvenient, cuz it’s far away from the londoner area and there is no shuttle bus, so my family and i had to walk 20mins to get to the main londoner road.
YYouyouyouyouStayed for two nights with my child, and it was simply perfect. First off, the design is stunning; the hotel is so beautiful. The room was spacious and very clean. Fresh fruit was provided daily, and the mini-bar was free and fully stocked – we couldn't even finish everything. The turndown service each night was also excellent. Breakfast was a set menu delivered to the room, more than enough, with both Western and Chinese options available. The hotel is also very close to the airport, just a 5-minute taxi ride. All in all, extremely satisfied!
GGuest UserOn the first day, I went to check in around 2:30 PM, not realizing it was a bit early. The male receptionist who helped me was quite arrogant, a stark contrast to the friendly female staff I encountered later. I'd suggest more training for him. The cleanliness was okay, but there was a lot of dust in the room—on the mini-bar, in the wardrobe, and on the bed. When I lay down, lint was floating everywhere. However, the hotel views are fantastic, and the location is very convenient. The room facilities are also excellent.
AAnonymous UserWe had an absolutely wonderful stay at this hotel. The overall experience was fantastic, defined by top-tier hospitality, excellent food, and outstanding service from the entire team.
The staff members genuinely go above and beyond to make guests feel valued and looked after. Every interaction was seamless, professional, and incredibly accommodating, giving the impression of a truly premium, high-touch service standards. The culinary offerings were equally impressive, with high-quality dishes that made dining a highlight of our trip.
The only minor aspect that could be improved is the water pressure in the bathroom, which was noticeably low during our stay.
Aside from that single logistical point, the exceptional staff and superb overall quality made this an unforgettable visit. We would highly recommend this hotel to anyone looking for a flawless hospitality experience and look forward to returning.
YYouziairenThe front desk staff were lovely, attentive, and very helpful, always with a smile 😊. She kindly double-checked my reservation and even praised Ctrip's service. Just a few minor suggestions: one of the pillows had an odd smell, and some of the facilities are a bit dated. There was a constant water noise from the toilet and sink; personally, I can sleep through anything, but other guests might be sensitive to noise. The TV signal was poor and very blurry. However, the environment is great; I loved walking by the sea, and there are even hiking trails nearby. I'm looking forward to my next stay. The Cantonese restaurant also had excellent service and delicious food, and they were good about reminding us about portion sizes. Although the abalone was a bit overcooked – or maybe I'm just getting old and can't chew as well, hehehe 😬.
GGuest UserVery friendly and helpful staff. Very clean and newly-furnished room. I and my family enjoyed staying here a lot. We definitely will consider this hotel again when we visit Macao next time.
FFeiniaotangI'd grudgingly give it a 3.5 out of 5. Let's start with the positives: The location is very convenient, with easy access to the light rail and buses, and it's within walking distance of major hotels. The room itself had all the amenities you'd expect from a 5-star hotel. Service was prompt, and issues were resolved reasonably quickly.
Now for the deductions: I booked for three nights and had to change rooms three times, which was quite a hassle. The reason? I had specifically requested a quiet room when booking. However, the first night, room 28115, though on a high floor, faced the light rail station and a massive equipment cabinet in a circular roundabout, emitting a low-frequency hum. It was tolerable during the day, but at night, it was so noisy I couldn't sleep (see photo). The next morning, I requested a room change. They gave me room 19098, and the front desk even mentioned that this orientation would be much better and quieter. But, it faced nine huge air conditioning exhaust fans directly below (see photo). The noise level was off the charts; I listened to non-stop noise all night. On the third day, I changed rooms again, re-emphasizing not to give me a room facing large equipment. They gave me room 27107 (see photo), which was identical to 28115, facing the light rail equipment cabinet. I was speechless. I kept changing, only to end up with this, all for over 2,000 per night! My initial assessment is that perhaps Studio City doesn't have any rooms that don't face machinery?! If you want a quiet night's sleep and can't stand low-frequency noise, please be warned!
One more thing I need to mention: Near the Audi showroom glass door, there's always a beautiful woman in a red fitted long dress with a white fur shawl (a 'star guest'). On the evening of May 22nd, I asked her how to get to the Galaxy Arena next door. Her attitude was very arrogant. It's actually very close, and I generally knew the direction; I just wanted to confirm if there was a direct, indoor walkway. She responded with an incredulous ”Of course you have to go outside!” as if I'd asked something shocking. When I tried to clarify whether to go left or right, she became very impatient, saying, ”Didn't I just tell you...?” and ”It'll take over half an hour to walk~” In reality, it's about an 800-meter walk, taking 15 minutes. I thought she looked nice, so I went to confirm the route, but I don't know where her sense of superiority came from. Dressed like a 'princess,' she really thinks she is one. If you're standing at the door opening and closing it, are you specifically waiting to serve only the 'princes' in your eyes? Heh.
MMaggie Sun 9527Every time we renew our child's passport, we stay here. It's super convenient for getting things done, there are lots of food options nearby, and it's easy to get to the border crossing. Plus, the hotel offers shuttle service. Oh, and the egg tarts in the lobby are absolutely delicious!
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