Featured facilities: Swimming Pool, Bar, Fitness Room
Very Good
136 reviews
8.4/10
1 night
From € 76
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7,7/10
Good
TTianjiliuStayed here for seven days, overall good clean, the service is not the best, breakfast is relatively simple. More than a thousand nights in the hotel, if you can eat a very rich breakfast in China, but here, eat the same simple breakfast for seven consecutive days, a bit unbearable.
GGuest UserThe hotel is quite satisfactory. If you are an international flight and take a taxi by yourself, don't take the hotel's shuttle bus to the domestic passenger terminal. Although you can also check in, then the security check back seat train to the international departure passenger terminal. But there are too many domestic flights and it is easy to be late. If you take the hotel shuttle at least three hours in advance.
GGuest UserIt’s was an enjoyable experience, every where was neat and cordial. Nice ambiance, staffs where exceptional especially the staff Anya she was amazing,a life saver and friendly. But I wasn’t satisfied with the buffet breakfast service.
GGuest UserThis trip was booked to celebrate a birthday for my niece. The customer service was excellent as all of the staff was friendly and accommodating. However, the problem was with the spa service, one of the restaurants (Linger Longer), and construction on the site. My nieces messuage was below average and when asked how her spa service was, she explain that the service she received was below average at best and she was not satisfied. She was compensated by the team that was checking us out at the Spa with half off the service. However, she did not receive the message that she was expecting and was disappointed as this was for her birthday. The second issue was with our dinner at the Linger Longer restaurant. Our appetizer was deliver to us very cold. We informed our server and she apologized and brought us back another appetizer only a couple of minutes before our main course arrived, and the replaced appetizer was only slightly better than the first one they brought out. The main courses consisted for my niece had to be sent back because it tasted sour as if the fish was not fresh. She is not a person that complains much, but the food and the messuage were disappointing, and put a slight damper on her birthday. The last issue was all the construction going on next to where our room was located on the lake view. Because of the construction noise during the day and early morning, it disrupted the piece in that room. I explained this to the front desk and she was very polite and asked if extending our stay for an additional hour would be helpful since we had experienced a few issues with our stay. At this point we had already checked out, so staying an additional hour in the room would not be much of a help, as well as the construction going on. There were good and bad with this stay, as I have explained the problems. However, the lake and the amenities were superb and the courteous staff was fantastic and that helped things from being a failed birthday celebration for my niece.
GGuest UserThe facilities are complete and the hygiene is good. The hotel front desk communicates well, and the cleaning staff are also very enthusiastic, helping with opening and closing doors. There are laundry facilities available, and plenty of them. The service is great, the environment is good, and breakfast is provided.
氷氷心玉甕The staff were all very kind and attentive, and the room was impeccably clean. Thank you very much. The breakfast was also delicious, and I will definitely stay here again.
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