Receptionist is very friendly, helping us and explaining in details for the amenities in the hotel. We stayed 3 days 2 nights in the hotel, on the second day onsen is under maintenance and great that hotel arrange to send us to another onsen area for complimentary onsen experience. View from the level 4 breakfast area is stunning Mount Fuji view, please don’t miss booking breakfast of the hotel. There’re plenty of restaurants in the hotel, and even at the onsen place. Room is pretty good because tea table and chairs are in the room taking up the space. You’ll enjoy your stay in the hotel, at least we enjoyed.
There are many types of hot spring baths, and although it's small, the swimming pool is fun to do breaststroke, backstroke, and flutter kicks to warm up your body in a healthy way. The breakfast buffet was also very satisfying, with a wide variety of Yamanashi ingredients, and I was full to the brim. I'd like to come again.
Shuttle was super convenient and staff was amazing. I would definitely stay here again if I were to come back.
Breakfast was delicious. Make sure you book and include breakfast with your stay. Most places were a tad far walking. And some places opened after 11am
Id give service and staff 5/5 they made us feel welcomed and were so kind and professional.
Room had a decent size to it. Bed was comfortable
Picture shown here was at the Lobby rest area. We were able to get a glimpse of Mount Fuji on the morning we were checking out.
The 9:00 AM check-out is way too early, and the hotel itself is quite old. The price doesn't match the quality. I wouldn't recommend staying here, especially if you're planning to visit Mount Fuji; it's better to stay closer to the mountain.
We stayed at Kaneyamaen and had a wonderful experience. Our room came with a private open-air bath, which made the stay even more special.
Pros:
1) The hotel staff provided excellent service throughout our stay. There were evening activities such as a taiko drum performance and a bingo game, which added a fun and lively atmosphere. Although some staff members were not fluent in English, they quickly noticed that we could speak Mandarin and thoughtfully arranged a Mandarin-speaking staff member to assist us. Special thanks to Huang, who did an amazing job explaining the fine dining dishes, including the preparation methods and stories behind them. His effort and attention made the dining experience even more enjoyable. We would also like to express our appreciation to the other staff members who served us earlier as well. Although we did not manage to catch their names, their professionalism, patience, and warm service were equally commendable.
2) The hotel offers both a wine lounge and a club lounge, which we truly enjoyed. It was a great experience being able to try a variety of wines within the hotel in such a relaxing environment.
3) The public bath offers a clear and stunning view of Mount Fuji. Even better, our room’s private open-air bath also had a Mount Fuji view. Being able to enjoy the scenery in such comfort really made this stay great value for money.
Cons:
Honestly, none that I can think of.
Overall, this was an excellent stay. I would definitely return to Kaneyamaen again on my next visit to Japan.
We booked this stay for the in-house public hot bath and the lakeside advantage. Check-in was smooth and fast with the staff providing a lot of information, events happening nearby and the different attractions. They spoke good English and was very helpful and informative.
The room was disappointing though. It was old, no functional furnitures. The seat covers were very old and with stains. Tv was too small for the size of the room. No convenient outlet near, we used a outlet that was meant for a lamp. Bedding was comfortable though. It is based on traditional house style.
The bath was wonderful, not crowded at all. Dont think its worth the price with its current fixtures and furnishing. Unless it was the room that faces the lake but for that they will charge extra.
The room was super small, the bed was small, and there was a bed. But the facilities are complete, the service is very good, and the breakfast is delicious. There is a supermarket nearby and there are many restaurants, which is very convenient. Recommended stay
Quiet place, food is ok, hot springs are very good, room facilities are a bit insufficient, the place to put things is not enough, there is no hook, only hangers, there is no place to put cosmetics in the bathroom, only a small mirror cabinet can put things.
It was definitely an enjoyable and worthy experience of traditional ryokan with tatami and futon with the best view of Mt. Fuji from the room window! The hotel itself overlooks parts of Mt. Fuji with Lake Kawaguchiko, and we even added on dinner and breakfast during the stay! They are simply one of the best meals during the trips in Tokyo! The onsen is another bonus to enjoy while seeing the view of Mt Fuji, even though it is public hot spring which might be a culture shock. Definitely worth to try it out again to enjoy the traditional Japan vibes around Lake Kawaguchiko.
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8.3/10
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Bbrayden_foongIt was definitely an enjoyable and worthy experience of traditional ryokan with tatami and futon with the best view of Mt. Fuji from the room window! The hotel itself overlooks parts of Mt. Fuji with Lake Kawaguchiko, and we even added on dinner and breakfast during the stay! They are simply one of the best meals during the trips in Tokyo! The onsen is another bonus to enjoy while seeing the view of Mt Fuji, even though it is public hot spring which might be a culture shock. Definitely worth to try it out again to enjoy the traditional Japan vibes around Lake Kawaguchiko.
GGuest UserWe stayed at Kaneyamaen and had a wonderful experience. Our room came with a private open-air bath, which made the stay even more special.
Pros:
1) The hotel staff provided excellent service throughout our stay. There were evening activities such as a taiko drum performance and a bingo game, which added a fun and lively atmosphere. Although some staff members were not fluent in English, they quickly noticed that we could speak Mandarin and thoughtfully arranged a Mandarin-speaking staff member to assist us. Special thanks to Huang, who did an amazing job explaining the fine dining dishes, including the preparation methods and stories behind them. His effort and attention made the dining experience even more enjoyable. We would also like to express our appreciation to the other staff members who served us earlier as well. Although we did not manage to catch their names, their professionalism, patience, and warm service were equally commendable.
2) The hotel offers both a wine lounge and a club lounge, which we truly enjoyed. It was a great experience being able to try a variety of wines within the hotel in such a relaxing environment.
3) The public bath offers a clear and stunning view of Mount Fuji. Even better, our room’s private open-air bath also had a Mount Fuji view. Being able to enjoy the scenery in such comfort really made this stay great value for money.
Cons:
Honestly, none that I can think of.
Overall, this was an excellent stay. I would definitely return to Kaneyamaen again on my next visit to Japan.
PPurpleblessReceptionist is very friendly, helping us and explaining in details for the amenities in the hotel. We stayed 3 days 2 nights in the hotel, on the second day onsen is under maintenance and great that hotel arrange to send us to another onsen area for complimentary onsen experience. View from the level 4 breakfast area is stunning Mount Fuji view, please don’t miss booking breakfast of the hotel. There’re plenty of restaurants in the hotel, and even at the onsen place. Room is pretty good because tea table and chairs are in the room taking up the space. You’ll enjoy your stay in the hotel, at least we enjoyed.
RRomain DannaWe had a wonderful stay at Grand Mercure Yatsugatake as a family traveling with a baby. The hotel is surrounded by nature, with beautiful views of the mountains, which immediately creates a calm and relaxing atmosphere — perfect for families who want to slow down and breathe.
The hotel is very family-friendly. Traveling with a baby can be stressful, but the staff made us feel welcome and comfortable from the moment we arrived. Everyone was kind, patient, and attentive, which really made a difference for us as parents.
The room was spacious, clean, and quiet, with enough space to comfortably stay with a baby. We especially appreciated the peaceful environment at night, which allowed our baby (and us!) to rest well.
The facilities were also well suited for families. The common areas are easy to navigate with a stroller, and the overall layout of the hotel feels relaxed and not overwhelming. The natural surroundings add a special charm and make the stay feel refreshing and rejuvenating.
Overall, Grand Mercure Yatsugatake is an excellent choice for families with babies who are looking for comfort, tranquility, and good service in a beautiful natural setting. We would definitely consider coming back and recommend it to other families traveling with young children.
GGuest UserFor any Yuru Camp anime fans, if you also are interested in an Onsen experience this is the perfect place. The facilities and staff are amazing! I couldn't believe the size of my room, especially after coming from a business hotel in Tokyo. I thought Deluxe Twin was just the ”deluxe” version of a standard single twin size bed room instead of two twin beds but there are no complaints.
Given it's more remote location I was expecting zero English but I was so surprised at how well some of the staff spoke English and had print outs for English speakers. I have to shout out two staff members, Nozomi and Joon Bae's english combined with my limited and grammatically atrocious Japanese they went above and beyond making me understand how everything worked as well as assisting me with my ventures outside of the onsen. They have two e-bikes available for rent which I rode to the next station on the minobu line so I could visit the school that was used in the anime as well as get a taxi to take me to Lake Shibere, from episodes 6 and 7 of season one.
It was my first time in Japan, being the only foreigner at the hotel for the two full days, I only visited the baths once however the facilities are amazing and I plan on going back to use the Onsen more.
GGuest UserShuttle was super convenient and staff was amazing. I would definitely stay here again if I were to come back.
Breakfast was delicious. Make sure you book and include breakfast with your stay. Most places were a tad far walking. And some places opened after 11am
Id give service and staff 5/5 they made us feel welcomed and were so kind and professional.
Room had a decent size to it. Bed was comfortable
Picture shown here was at the Lobby rest area. We were able to get a glimpse of Mount Fuji on the morning we were checking out.
GGuest UserThere are many types of hot spring baths, and although it's small, the swimming pool is fun to do breaststroke, backstroke, and flutter kicks to warm up your body in a healthy way. The breakfast buffet was also very satisfying, with a wide variety of Yamanashi ingredients, and I was full to the brim. I'd like to come again.
AAitsumiFacilities: Although the hotel is a bit old, it's well-maintained, and some rooms have been renovated.
Environment: The views are excellent, especially from the observation deck where you can clearly see Mount Fuji. We happened to catch the Lake Kawaguchiko Winter Fireworks, and our lake-facing room had a great view of them.
Service: The staff were very patient in explaining the hotel's facilities and services.
Hotel Dinner: The buffet was delicious! While the variety might not seem extensive, everything tasted great, and the ingredients were fresh.
XXixiyaI really loved it here and would definitely come back if I get the chance. It's incredibly quiet, almost as if there are only 11 rooms in the whole hotel. Breakfast is included in the room rate, and each room is assigned a private breakfast room. The staff are super warm and patient. Plus, there's free alcohol and Starbucks coffee in the hotel lounge area.
Just a heads-up, many hotels in Japan charge per person. I thought my 5-year-old wouldn't incur a charge, but we ended up paying a small extra fee. Honestly, I found it acceptable since we still got to enjoy the services. So, remember to specify the exact number of guests when booking your hotel.
The private onsen was an absolute treat! If your child finds it too hot, they can always use the bathtub instead~
GGuest UserThe 9:00 AM check-out is way too early, and the hotel itself is quite old. The price doesn't match the quality. I wouldn't recommend staying here, especially if you're planning to visit Mount Fuji; it's better to stay closer to the mountain.
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