GGuest UserEverything was superb with the one exception, for an onsen hotel that have one of the selling point, in room onsen bath, the water was just regular hot water, why would I need to stay at an onsen hotel with in room onsen bath if any bathtub with hot water would do? Trip.com site did not specify that it wasn’t hot spring water. But luckily there was a better room with actual hot spring water supplied to the room available for upgrade, so I spent the extra to make my stay absolutely perfectly memorable.
YYury GrinI stayed for 4 nights from January 4 to January 8, 2026.
From the hotel, you can walk to Nijo Castle in about 10 minutes. There are many small convenience stores nearby (7-Eleven and the like), as well as two large supermarkets — Life is open until midnight, which is a huge plus. You can buy nice gifts for friends and family late in the evening without wasting daytime hours.
The transportation access is great too: within a few minutes' walk there's a subway station and a JR line (convenient for coming from the railway station), and right next to the hotel there's a bus stop. This is important because Kyoto's sights are scattered all over the city, and you often need to use public transport or taxis.
Speaking of taxis. Twice I asked the reception to call me a taxi, and both times the staff helped me — a huge thank you to them! It was especially important on the first day: thanks to a taxi, I made it to Kiyomizu-dera Temple in time and explored it without rushing.
Check-in was very quick, and the staff explained where everything was.
The room was quite spacious — or maybe it just felt that way. I comfortably unpacked my suitcase and took out everything I needed without feeling cramped. The room had all the essentials, and there were kettles near the elevator that you could take to your room if needed. I did, and had some tea before bed (on the first floor, you can grab a free tea bag if you don't have your own).
The air conditioner worked for both cooling and heating — which was very useful on some evenings. Honestly, I only used the hotel to sleep, and it was perfectly fine.
Every morning, breakfast is served on the first floor. To be honest, I expected something simple since the room rate was quite affordable. That's why the breakfast was such a pleasant surprise! My eyes wandered every morning at the variety of delicious food! A huge selection. Every day I had rice with various toppings, amazing salmon, cod, and various vegetables (the okra here was especially good).
There's a small smoking room on the first floor with good ventilation.
My overall impression of the hotel is extremely positive. I will definitely stay here again on my next visit to Kyoto.
GGuest UserThe hotel's location is fantastic! The design is also very modern and forward-thinking. The front desk and concierge staff were all incredibly enthusiastic and always attentive to whether we needed any assistance. It was a very satisfying stay. We stayed in Japan for 7 nights and switched between 3 hotels, and this was by far the most satisfying five-star hotel experience!
GGuest UserOnline hotel bookings can often feel like a blind box draw, but Dusit Thani was definitely the right pick. Every staff member I encountered had an excellent attitude, the room was spotless, and even though the turndown service only provided a bottle of water, it was a pleasant and thoughtful touch. Thai brands truly excel in their service consciousness and aesthetic sense. The room itself was incredibly comfortable, and with no other guests in the public lobby areas, I thoroughly enjoyed the bliss of reading a book alone.
GGuest UserThis hotel exceeded my expectations! The room was larger than average and exceptionally clean, with a separate shower and bathtub. The Refa showerhead and hairdryer were a nice touch and worked great. The room had modern amenities, and the trash bins were emptied promptly.
The hotel's location is super convenient. There are many designer shops and delicious restaurants nearby, and it's just a short walk to Nishiki Market. Karasuma Oike Station is also right next door, offering direct access to Shijo and Kyoto Station. I was really satisfied with my stay; it offers excellent value for money!
I highly recommend the wagyu BBQ restaurant next to the hotel (Wagyu Yakiniku Horumon Sankichi). The owner and staff were very friendly, the wagyu quality was superb, and the set menus were great value, plus you can enjoy all-you-can-drink!
CcarazzzAnyone visiting Kyoto should be familiar with this hotel because it's located right in the heart of the shopping district, which is incredibly convenient. The location is excellent; you step right out to Takashimaya, and there's even a direct connection from the hotel's third floor! The hotel also boasts a cafe, a supermarket, and a gym... perfect for young travelers! The rooms are spacious, the bedding is comfortable, and the bathroom is also very roomy.
JJackyThe hotel is in a great location, with the Kamogawa River just outside the window, and a panoramic view of the cherry blossoms along the river. The Mizuki is especially delicious, and we were not satisfied even after two dinners in a row. The service and hygiene are impeccable, and except for the higher prices during the cherry blossom season, there is really no complaint.
AadolalalalaThe front desk staff speaks fluent English, and there were quite a few Western guests during my stay. For the cherry blossom season, the value for money was pretty good. The room was relatively spacious compared to other Japanese hotels. Rooms facing the street can be a bit noisy late at night. Breakfast leans towards a Western style. It's very close to the subway, just a short walk to the Kamo River, and a five-minute walk to the lively areas of Sanjo and Shijo. Overall, it's a decent place.
AAnonymous UserOur recent stay at Ujo Soan was, without exaggeration, the finest hospitality experience I have encountered in my 20 years of traveling across Japan. From the moment we arrived, the level of service was nothing short of superb.
There are three highlights that made our stay truly unforgettable:
1. Exceptional Culinary Surprise: We were deeply touched by the hotel's generosity in providing a complimentary upgrade to the prestigious ”Tsuiyama Blue Label Crab” set. The quality of the crab and the meticulous preparation were world-class—a true gastronomic journey.
2. Breathtaking Sunset Views: Spending time at the Lounge ”AO” on the 8th floor of Bettei Fuka was a spiritual experience. Watching the sunset over the Kyotango coastline with a drink in hand is a memory we will cherish forever.
3. Outstanding Service (Sakura-san): A special mention must go to Sakura-san. Her professionalism, warmth, and attention to detail were exemplary. She anticipated our every need and represents the very best of Japanese Omotenashi.
I would like to extend my sincere gratitude to Mr. Yasuhiko Okita and the General Manager, Mr. Nakanishi, for maintaining such an incredible standard of excellence.
If you are looking for a sanctuary that combines luxury, nature, and heartfelt service, Ujo Soan is the only choice. We cannot wait to return.
GGuest UserValue for money, location wise also quite good. Walkable to all the city centre of Kawaramachi where all the shopping malls are at (around 800m to 1km). There are bus stops just 50m from the hotel. Family mart just literally next door, while Lawson & 7-11 further down.
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