Let's start with the downsides:
The room's aisle was so narrow I couldn't even open my suitcase.
The shower stall was tiny; I'd bump into the walls if I wasn't careful.
The soundproofing was quite poor.
Now for the positives:
It's cheap and close to Haneda Airport.
The front desk staff were incredibly nice; they intentionally spoke slowly, knowing my English wasn't great.
Hotel near Yokohama City Centre,Yokohama6.3% of visitors choose this area
PPANDAXI2026.02.19
The hotel boasts an excellent location. It's a mere 5-minute walk from the MM line subway station, and after crossing just two streets, you're in Chinatown. The waterfront is also only a 5-minute stroll away. The room, though under 30 square meters, is considered spacious for Japan, and the bathroom features a convenient wet/dry separation. My room service calls were answered within minutes each time. The front desk staff were incredibly nice and cheerfully assisted with my luggage storage for two days. I highly recommend this hotel to fellow travelers.
Arrived quite late, but I recall they have a 24-hour front desk. It's super convenient to take the Enoden train to Kamakura, and you can also catch the JR Tokaido Line to Yokohama or Hakone. The room was clean and spacious, and the breakfast tasted good too. I'd definitely consider staying here again in the future.
It was my first time using the hotel and I didn't know how to check in, but the staff kindly explained it to me! I also didn't know where the parking lot was, so I asked the staff and they told me about an affiliated parking lot, and the parking fee was cheap. It was close to the station so there were lots of shops and I went for a walk after checking in. Even when I went out, they always said ”Have a nice day” and ”Welcome back.” I only stayed for a short time, but the staff's service was great. Next time I'd like to use the hotel with meals included.
Hotel near Yokohama City Centre,Yokohama6.3% of visitors choose this area
AAnonymous User2026.04.12
Facilities: Well-equipped, with the front desk located on a higher floor.
Cleanliness: Good, with timely daily cleaning.
Ambiance: As a newly opened hotel, the environment is excellent. You can see the park below the mountain and the Hikawa Maru ship right across from the hotel.
Service: Excellent, they are responsive to all requests.
Highlights: The Haneda Airport shuttle bus stop is right across the street, and the subway station is about a 5-minute walk away.
Amenities: There's a 24-hour supermarket within a 5-minute walk and a large Don Quijote store within a 10-minute walk.
Drawbacks: If you plan to stay in Yokohama but travel to Tokyo, reconsider, as it takes 6 stops on the Minatomirai Line to reach Yokohama Station and about an hour to get to central Tokyo.
The room was clean and well-cleaned. The building was also quiet, so I was able to relax. If I had to mention one thing, it would be nice if they offered to lend out hair irons. Also, there were only six lockers in the large bath, so there was no place to put my clothes, and some people shared one locker with someone else, and some people put a basket on the floor to put their clothes in. I think it would be better to add a few more lockers in the dressing room.
However, I'm not sure if the room was soundproofed, but I couldn't hear any noise in the hallway or from other rooms, so it was comfortable to stay in the room.
Central location right beside bus interchange and odawara station for JR ride back to Osaka, shopping centre and food are all nearby in the vicinity. Room is clean, public bath is available and good breakfast spread buffet style. 1800 yen 3pm to 11am next day parking at minaka basement. Can drive to Hakone or southern peninsula shizuoka for sightseeing. View of odawara castle from roof top restaurant.
Room size wasn't big but ok as we traveled there with 2 cabin bags. Still comfortable.
Big plus point us that it's walking distance from train station and the Odawara Castle.
We could also take a longer walk to the beach.
Breakfast was decent though the cafeteria was small. They provided take out boxes which was thoughtful of the hotel.
Very Good
388 reviews
8.9/10
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9.4/10
Amazing
TTim NazarovWe were looking for onsen with private bath on the balcony and probably hit the sweet spot.
Unfortunately we had only 1 night stay, but it was fantastic.
Onsen is located at the top station Gora, where you can get from Odawara. That’s around 2 hours from Tokyo all together, around 3 hours from Kyoto. Last 2 sections of the way are going through a picturesque steep railway. Views are great! Be sure to rush to the front or back seats (doesn’t matter which) to secure a spot for nice photographs.
Private bath is fantastic, rooms are clean and spacious with a touch of ryokan style (tatami etc). That’s a perfect place to sit and relax doesn’t matter it’s sunshine or pooring rain outside.
The food was fantastic (according to my wife), however the options are limited if you’re not eating fish or sea products due to allergy or other reasons.
For Karaku team - I would suggest adding a signature wagyu set for those who would like something else. Selection of wine and alcohol drinks is superb. Free snacks and coffee are available till 8 p.m. as well with a view terrace. For those who like some regular conbini stuff - Lawson is around 10 mins walk with Miyazaki style trains passing by👌🏻
All in all, we wish we had stayed at least 2 nights as there are lots of activities around.
Thanks to Karaku staff for a warm welcome and tailored experience!
JJennifer WLCRight in the heart of Yokohama Minato Mirai 21! I booked a room facing the city, and it had a perfect view of the Cosmo Clock 21 Ferris wheel. The night view was absolutely stunning, and I could even see ships coming and going from Yokohama Port from the side.
For breakfast, they had Hokkaido's unique Kurosenkoku natto, which had a different texture than the natto you usually find – definitely worth trying!
Next time I visit Yokohama, InterContinental Yokohama Grand will still be my top choice!
Oosiris27This hotel is conveniently located about 200 meters from the Tenyu bus stop, accessible by Hakone's main bus lines, Z03 and J03. The hotel itself is beautifully decorated and has a very stylish ambiance. The Japanese-style room, though not huge, was quite spacious and quiet. Despite checking in during February, the room's excellent insulation actually made it feel warm. The private open-air bath on the balcony was amazing; even with outside temperatures around 5 degrees Celsius, the continuous flow of 40-degree-plus hot spring water meant it was never cold. The hotel also offers outdoor public baths and a footbath. Plus, on the 5th floor lobby, there are two free ice cream machines – just ask the front desk for complimentary tokens to enjoy as much as you like – and a continuous supply of various iced teas. I must especially commend the dining experience; half-board (dinner and breakfast) is an absolute must! Upon check-in, the front desk proactively changed our two nights of shabu-shabu to one night of shabu-shabu and one night of kaiseki. Each dinner was a full course, incredibly delicious, and left us completely stuffed. For breakfast, there are two restaurants, and I highly recommend the buffet; the variety is extensive and far superior to the breakfast at the Imperial Hotel, which is often ranked as a top Tokyo dining spot on Ctrip. The hotel also hosts free evening performances, and you can even pay to release sky lanterns. Honestly, if I came to Hakone 100 times, I'd stay at Tenyu 100 times.
GGuest UserThe room was a bit small but perfectly adequate. The view from the window was lovely. Breakfast was great, with a good variety including cooked fish, bread, and even ice cream, all tasting delicious. The front desk had a wide range of complimentary toiletries available, like bath salts and facial masks. The only downside was that I could hear the tram, but it wasn't too loud, and the front desk even offered earplugs. All in all, it's a convenient location and a great choice for getting around.
11360173****Ryori-yaku (restaurant name), the hot springs in Hakone are unparalleled, but the food here really deserves mention. I've been to Ryori-yaku in Izu before, and compared to that, this one probably suits my taste better. It's not as sweet, so the food is refreshing and not cloying. The only downside is that the rooms are really small—every inch of space is precious!
GGuest UserTake the Shinkansen from Osaka to Odawara, then transfer to the tram to Hakone Yumoto, and then take a bus to Gora. Two people dragged their suitcases and walked uphill for 15 minutes. They were exhausted. When they arrived at the hotel, they found that they could wait for the train in Gora, and it only took 5 minutes to walk. The hotel facilities are not new, and there are not many guests, mostly Japanese tourists. The hot spring is relatively small, and the water temperature is very high. You have to come out to breathe after soaking for a while. I experienced the private bath and open-air hot spring, and there were a lot of mosquitoes. The food is OK, worthy of the price.
AAnonymous UserConvenient location and clean. Great amenities like toothbrush, towels, pjs and slippers were provided, as well as there being makeup cleanser, toner and location in the ladies washroom. Check in and check out was easy.
Note that there is no longer luggage storage after check out, and the sauna/baths are men-only.
I also had requested a bottom bunk but had received a top one, and found the bottom bunk to be unused the morning after which was disappointing.
There are lockers, but they are skinny, so suitcases have to go into the separate luggage storage room, which were overfilled. Many had to resort to leaving their luggage outside of that door (unsafe).
As is to be expected of a capsule hotel, the soundproofing is poor and the capsule bunks squeak.
AAnonymous UserThe location is super convenient. From Exit 3 of Motomachi-Chukagai Station (Tokyu Toyoko Line), turn left and walk straight. When you spot a 7-Eleven, turn left again. Continue to the very end of the street, and you'll see the hotel sign in the upper right corner. Head inside, and that's the hotel entrance.
EErica tayStayed here during my trip and overall it was a very pleasant experience. The hotel is very clean and modern, and the location is excellent with easy access to Minatomirai attractions. The view from the hotel is also very nice, especially at night 🌃
The staff were polite and service was smooth throughout the stay. Facilities are well maintained and the room was comfortable.
However, one thing to note is that the hotel is quite strict with check-out timing. I requested for a late check-out (even just 1 hour), but it was not allowed. So do plan your timing properly to avoid rushing.
Overall, still a great hotel and I would recommend it for its cleanliness, location, and comfort 👍
AAnonymous UserArrived quite late, but I recall they have a 24-hour front desk. It's super convenient to take the Enoden train to Kamakura, and you can also catch the JR Tokaido Line to Yokohama or Hakone. The room was clean and spacious, and the breakfast tasted good too. I'd definitely consider staying here again in the future.
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