Hotel near Yokohama City Centre,Yokohama1.6% of visitors choose this area
GGuest User2026.03.05
My colleague stayed here before and recommended it, so I decided to give it a try this time. It's a bit of a shame the window wasn't perfectly aligned for the best view, but I could still see the ocean, which was nice. The area downstairs is great for walking around too, with malls, drugstores, and supermarkets all easily accessible. Plus, the subway is nearby, making it super convenient for getting around.
I originally planned to stay one night in Hakone, but after checking some guides, I realized there were so many attractions. So, I decided to book an extra night. Apparently, booking two separate nights doesn't guarantee you the same room. The front desk lady spent quite a while checking her computer to arrange a single room for me. Next time, I'll remember to book both nights at once. It might have been because of the Chinese New Year period when there are lots of guests checking in.
Hakone is perfect for a one-night, two-meal stay. Since the attractions in Hakone are spread out, it's best to spend the day fully immersing yourself in sightseeing. If you get hungry at lunchtime, just grab some snacks to save time, and then enjoy the hot springs and buffet at the hotel in the morning and evening. The rooftop hot spring might use regular hot water, but it wasn't too crowded, and they had some toiletries and skincare products, so I just decided to wash up there instead of in my room.
Hotel near Yokohama City Centre,Yokohama1.6% of visitors choose this area
Hhoney04302026.03.16
The soundproofing in the room was pretty good. Even though I was placed right next to the elevator, there was hardly any noise. This is my second time staying at this hotel in Yokohama; last time I had a nice sea-view room, but this time I opted for a city view. There was no one at the front desk who spoke Chinese, and their English wasn't very good either. I had to rely on a translation app to check in. Right after I lay down to rest for a bit, I suddenly heard my room door being swiped open. It scared me, and I quickly went to check. Luckily, I had engaged the security chain. A man's hand was already reaching into my room, trying to disengage the chain. There was a male and a female staff member outside the door. I was too shaken to grab my phone, but I understood him asking if I had checked in. I showed him my room card, and he said something else I didn't understand before leaving. The next day, I complained to the platform. The hotel sent three different emails with varying excuses and eventually stopped responding. However, the platform kept following up and communicating with me, which was good.
It's a short walk from Fujisawa Station. We arrived before 3 PM and, since we had sightseeing plans, left our luggage at the front desk without any problems. The room was of average size, but we slept quite well. I had read reviews suggesting there wouldn't be a private shower, but the twin room we booked had a bathtub and shower head. Perhaps it just meant there was no private hot spring bath? The breakfast was good, and you could borrow an iron from the front desk. Overall, it was a good experience.
This is a very spacious onsen ryokan with a kids' book corner and a manga nook. The private onsen baths are free of charge, making it perfect for family trips, though they are quite popular and require a queue. There are complimentary afternoon refreshments and late-night snacks. The courtyard features a bonfire and foot bath. From check-in in the afternoon, there are always facilities to use, and it never feels too crowded, even on weekends, as the space is very well-arranged and comfortable. The hotel is conveniently located right next to Gora Station, making it easy to get around by bus or train. The staff are very friendly, and snacks are constantly replenished, so you don't have to worry about missing out if you arrive late. After a hot spring bath, there's milk and popsicles available. The 24-hour self-service beverage bar also has hot water and hot tea, so those who prefer warm water are covered. The only downside is the lack of a full-length mirror in the room, which is a bit of a pity.
Hotel near Kannai,Yokohama22.2% of visitors choose this area
GGuest User2025.11.25
Very close to south gate of kannai station. Very friendly staff. Good air conditioning in room. Strong water pressure and hot shower. Close to at least 3 convenience stores for snacks. Lawson is across the street. 20 minutes to international passenger cruise terminal or chinatown.
Facilities: This onsen ryokan is conveniently located right next to Odawara Station, making it incredibly easy to visit Hakone. You can even do a day trip there using just the Hakone Free Pass.
Cleanliness: Spotlessly clean.
Environment: The views from the higher floors are fantastic, offering a distant view of the ocean.
Service: The buffet breakfast was exceptionally generous and delicious – highly recommended!
Hotel near Gora/Sengokuhara,Hakone10.3% of visitors choose this area
GGuest User2025.11.21
I regret spending so much money to stay here. The coffee barista and the driver were the most helpful people there. From the moment we checked in, it was unclear where the front desk was so it was hard to ask for help. My big disappointment came with the food. It felt like the price was a joke to tourists traveling all the way out to the hotel. It is really hard to get simple foods nearby so you rely on the hotel food which was outrageously expensive. Sure the hotel room is spacious and the surroundings are pretty but it is NOT WORTH THE PRICE. The onsen was peaceful and not crowded which i liked but it wasn’t worth the money.
Hotel near Lake Ashi,Hakone20.5% of visitors choose this area
GGuest User2026.01.23
We booked a lake view room, and it was snowing heavily the day we checked in. The view from the window was absolutely stunning, I've never realized how beautiful snowfall could be. The next day, it was clear and sunny, offering a different kind of beauty. We could even see Mount Fuji from our bed just by opening the curtains! This hotel is truly amazing, and the service is excellent. The lady at the front desk who spoke Chinese was incredibly patient. It was truly an unforgettable travel experience!
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Hhoney0430The soundproofing in the room was pretty good. Even though I was placed right next to the elevator, there was hardly any noise. This is my second time staying at this hotel in Yokohama; last time I had a nice sea-view room, but this time I opted for a city view. There was no one at the front desk who spoke Chinese, and their English wasn't very good either. I had to rely on a translation app to check in. Right after I lay down to rest for a bit, I suddenly heard my room door being swiped open. It scared me, and I quickly went to check. Luckily, I had engaged the security chain. A man's hand was already reaching into my room, trying to disengage the chain. There was a male and a female staff member outside the door. I was too shaken to grab my phone, but I understood him asking if I had checked in. I showed him my room card, and he said something else I didn't understand before leaving. The next day, I complained to the platform. The hotel sent three different emails with varying excuses and eventually stopped responding. However, the platform kept following up and communicating with me, which was good.
Oosiris27This hotel is conveniently located about 200 meters from the Tenyu bus stop, accessible by Hakone's main bus lines, Z03 and J03. The hotel itself is beautifully decorated and has a very stylish ambiance. The Japanese-style room, though not huge, was quite spacious and quiet. Despite checking in during February, the room's excellent insulation actually made it feel warm. The private open-air bath on the balcony was amazing; even with outside temperatures around 5 degrees Celsius, the continuous flow of 40-degree-plus hot spring water meant it was never cold. The hotel also offers outdoor public baths and a footbath. Plus, on the 5th floor lobby, there are two free ice cream machines – just ask the front desk for complimentary tokens to enjoy as much as you like – and a continuous supply of various iced teas. I must especially commend the dining experience; half-board (dinner and breakfast) is an absolute must! Upon check-in, the front desk proactively changed our two nights of shabu-shabu to one night of shabu-shabu and one night of kaiseki. Each dinner was a full course, incredibly delicious, and left us completely stuffed. For breakfast, there are two restaurants, and I highly recommend the buffet; the variety is extensive and far superior to the breakfast at the Imperial Hotel, which is often ranked as a top Tokyo dining spot on Ctrip. The hotel also hosts free evening performances, and you can even pay to release sky lanterns. Honestly, if I came to Hakone 100 times, I'd stay at Tenyu 100 times.
GGuest UserTake the Shinkansen from Osaka to Odawara, then transfer to the tram to Hakone Yumoto, and then take a bus to Gora. Two people dragged their suitcases and walked uphill for 15 minutes. They were exhausted. When they arrived at the hotel, they found that they could wait for the train in Gora, and it only took 5 minutes to walk. The hotel facilities are not new, and there are not many guests, mostly Japanese tourists. The hot spring is relatively small, and the water temperature is very high. You have to come out to breathe after soaking for a while. I experienced the private bath and open-air hot spring, and there were a lot of mosquitoes. The food is OK, worthy of the price.
GGuest UserYama No Chaya has its own beauty and serenity. I personally don’t find it hard to locate - 2 bus stops away from Hakone Yumoto station + a 5 minutes walk are worth the stay. (Bus service stopped for one of the days due to bad weather and we walked for 20 minutes to Hakone Yumoto Station - all good)
The team is very hospitable - they also have some English and Chinese speaking staff otherwise simple English is not an issue to communicate. Our butler - Sandip always carry a smile with him, and he ensured we are very well taken care of. Every morning, the team will prepare heat pack and umbrellas for us (it was raining and snowing). In the evening, they made tea and prepared snacks (vary from mochi to sushi) for us upon our returned.
The room we booked is Yamano Ichigo (main wing) - just nice for 2. The viewing platform was where we relaxed every evening and we soaked our tiredness away in our very own private onsen at the basement. Despite of having our own private onsen, I still went to visit 3 other public onsen within the Ryokan - you will not be disappointed.
Our room came with daily breakfast and we added on dinner for 1 night. I must say the chef and culinary team put in their passion and effort to prepare all the dishes. It’s not common for a visitor like me to taste Kaisekai cuisine which I enjoyed very much. You need to take time and an empty stomach to full experience it :) However, my partner and I weren’t used to heavy breakfast and our butler noticed it - we get to change to western style for the rest of the stay which was equally delicious. We are thankful that we minimised food wastage.
Overall, we felt pampered during our stay at Yama no Chaya :) I will return again in the future when I visit Hakone.
AANASTASIIA_BERDNIKOVAThis hotel is a paradise in the mountains of Hakone! Traditional style of the rooms - it feels like you are living in a Japanese family. We were prepared a traditional dinner, which was served in our room. It was very tasty and varied! The hotel has 3 onsen: 2 - private, 1 - public. We visited only the private ones (you need to book a time in advance at the reception upon check-in, the visit time is 30 minutes). It was wonderful! The hotel also provides a transfer from and to the nearest train stations. The rooms are clean, cozy, we slept on tatami under soft blankets. The hotel has a relax room. With massage chairs and a very quiet atmosphere. We stayed in this room after visiting the onsen and got great relaxation. And you are also given national clothes for rest and sleep. It is very beautiful and cute. Breakfasts were also in kaiseki style - varied and unusual. The hotel staff is very kind and friendly. this hotel allows tattoo baths. great experience, thank you very much! want to come back again!
KKoyali0603Although the room was a bit small, the environment was really great, and there were many hot spring pools. Among the hot spring hotels I've visited, this one truly has the best hot springs. However, it also gets very crowded. The facilities are a bit old but well-maintained, and the service was very satisfying. Plus, the yukatas were lovely with a wide variety of styles to choose from. Everyone had a wonderful time!
GGuest UserWe booked a lake view room, and it was snowing heavily the day we checked in. The view from the window was absolutely stunning, I've never realized how beautiful snowfall could be. The next day, it was clear and sunny, offering a different kind of beauty. We could even see Mount Fuji from our bed just by opening the curtains! This hotel is truly amazing, and the service is excellent. The lady at the front desk who spoke Chinese was incredibly patient. It was truly an unforgettable travel experience!
GGuest UserThe hotel was right next to Gora station which made it super convenient to get to after a long day exploring Hakone. The staff was very friendly and fleunt in english, they explained in depth on their facilities and gave us a map of the hotel and guidelines on onsen etiquette. Our room was on the 6th floor; a bit far from the reception area but the view from my room made up for it. Room came with Yukatas to wear and many free amenities (such as toothbrush, comb, shampoo etc. As well as a matcha tea set in my room). The dinner was fantastic where you could choose between 2 different meals types which was both served as a 9 course meal. Room was spacious and provides regular beds as well as traditional futon beds. The outdoor bath included in the room was very nice especially in the cold weather when we visited. The bath had abit of algae on it but it wasnt a deal breaker, the bath also included privacy blinds. The private onsen was nice and quiet, but I would say a tad too small as it could fit 2 people in at a time, possibly 3. But overall the experience was fantastic and I would definitely come back again if visiting Hakone.
RRuru CHIENThis is a very spacious onsen ryokan with a kids' book corner and a manga nook. The private onsen baths are free of charge, making it perfect for family trips, though they are quite popular and require a queue. There are complimentary afternoon refreshments and late-night snacks. The courtyard features a bonfire and foot bath. From check-in in the afternoon, there are always facilities to use, and it never feels too crowded, even on weekends, as the space is very well-arranged and comfortable. The hotel is conveniently located right next to Gora Station, making it easy to get around by bus or train. The staff are very friendly, and snacks are constantly replenished, so you don't have to worry about missing out if you arrive late. After a hot spring bath, there's milk and popsicles available. The 24-hour self-service beverage bar also has hot water and hot tea, so those who prefer warm water are covered. The only downside is the lack of a full-length mirror in the room, which is a bit of a pity.
GGuest UserGreat place to stay in tranquil beautiful surroundings and if you're lucky a view of Mt Fuji.
Was easy to get to (bus J from Odawara station (expected 50 minutes but took over an hour due to traffic jams near ropeway late morning time).. Short easy 5 minute walk from bus stop to hotel (ignore other reviews). We had a Japanese style room for two. Plenty of space and great view of Fuji from the room. The bathrooms are clean and perfectly fine but a bit dated. However not a problem. The onsen experience felt very traditional and really enjoyed it. I'm vegetarian and there were quite a few options in the buffet (breakfast and dinner) which was appreciated . When we left we used the great hotel shuttle to drop us at Minami Onsenso where we picked up the T bus to take us back to Odawara train station (about 50 minutes around 10am). The staff at hotel were super helpful and overall it was a great, relaxing stay.
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