Hotels With Wi-Fi in Quintana Roo, Mexico

Our experience started weak but ended stronger. This resort had customer service that was unresponsive, and unhelpful when we did reach them, prior to our arrival. While drinks are included, all I could drink were bottled beers or wine because the cocktails that any barista made were the worst I had tasted - mudslide, vodka soda, pinacolada, etc. all were terrible. Maybe they do this so guests don't order much alcohol? Waiters are a hit and miss, Marco Polo had a wonderful waiter who put on a show for us, while the Caribbean restaurant by the sea had a waiter who never once got our orders right, dozens of wrong orders or forgotten items in every sitting. Airport transport has many rules - for pickup, you must order 12-24 hours in advance, outside that window you're on your own. For dropoff, you must order the day before departure, can't pre-arrange 2 days in advance and you can't arrange the same day either, add some stress to your holiday. This resort benefits from its connection to neighboring GR Caribe by Solaris as their combined facilities and the prettier design of GR Caribe make the overall resorts experience more interesting and memorable.

Solid hotel. There was a pool which was beyond expectation. Perfect for temporary, one-night stays since its very close to the airport with direct shuttles.

The property was amazing. You feel like you're in a paradise in the middle of the jungle. The food was great and the service was top notch. Only thing was some people had a bit too much fun at the pool and had accidents that made everyone evacuate the pool for cleaning, but there are other pools and lagoons that you can relax in to make up for it. Make sure you try the fish tacos at the restaurant by the beach and the roof vegan restaurant was also great for breakfast. Also make sure you go to XPLOR.... it's so well made... and we had the most fun there. We regret going to Xelha... you go there in the morning and you're stuck there until 4pm where as XPLOR you can go back an forth freely. We regret not trying the other parks that were a part of the resort.

I booked a hotel for a friend. Overall it was okay. The main reason was that it was close to the city center and easy to get in and out. The hotel must have been a few years old but the location was good.

htl offered unlimited bar drinks and cactails. it was very goods even gave them tips each times and nice taco-house was jut next building (casher bigman was real amigo as opposite than expectation as fullfil with some source etc) the important is delicious to eat there or takeaway^^ ah chedraui also. 2f outside bar was nice

My main complaints are for the service and instruction I experienced during my stay. We were told it is peak season (a week after Easter vacation) so they were being busy. After we checked in, no guideline/instruction were given. We did not know which restaurants require a reservation, how to do room service, the location of the activities. Therefore we missed a lot of chance to receive the 'ALL-INCLUSIVE' service. We were planning to join an activity, but we could not find it. We asked 3 staffs and finally one staff led us to the avenue. Similar situation happened many times, staffs are unsure about most of the things. In the restaurant, we ordered foods and they took us over 1 hour to arrive. We requested for drinks or utensils they just simply forgot. With the poor hospitality, I don't recommend this resort if you want to have peace in mind during the trip.

It was really nice hotel. But we went with cheaper rate, so the room doesn't have ocean view, facing the road. you could hear the cars/buses running over night. Otherwise, very good economical hotel. Try to avoid the road facing road.

The hotel's hardware facilities are very good. It is worth mentioning that the service staff are of high quality. The food in the restaurant is also very diverse. We basically tried several restaurants that could be booked. Except for the difficult Flama restaurant, which we couldn't book, the others were very good. It was a very satisfactory experience. The only thing missing was the lack of airport pick-up service. Such a big hotel, or a 5⭐ level hotel, no airport pick-up? It's outrageous

It's not very clean, the service was not the best. The hotel includes transfer to the airport, however, I suggest confirming on the same day as your flight if it is scheduled, since in my case they told me that they did not have anything, although I did reserve several days in advance. The location is very good

We spent our honeymoon in TRS hotel with my wife. Check in was very quick and smooth unlike some other reviews i read takes a few hours, maybe it was on a weekday. Francisco at the check in counter was very helpful , he helped us upgraded our room to swim up suit and it was amazing! Sostenes and Cesar assigned as our butler for our stay and they were very helpful as well and always smiling. One thing I’d like to mentioned is that they said they have 25 minutes complementary spa for us for our honeymoon, and the reception told us to meet at the lobby next morning at 8:30am to take us to breakfast and to tour us around the resort. But the next morning we realized we have to attend to the sales center where they wants to sell us some traveling package which we didn’t expect, altho they are all very nice but we spent two hours there listening to them on the first morning of our stay and it was our honeymoon. wish they would let us know earlier then I would rejected, and they said we had to attend in order to claim the complimentary spa which at the beginning they said it’s for our honeymoon. Anyways, For food I highly recommended Gaucho steak house, we tried the bone in steak and they grill them with charcoal and it was very delicious , but the second time we went the steak was over cooked a bit. During our stayed we joined two activities, one is water aerobic and paddling. Both instructor was very fun and especially Dente. He was super friendly and patient! Overall we are satisfied with our stay, and would recommend to our friends.

Our experience started weak but ended stronger. This resort had customer service that was unresponsive, and unhelpful when we did reach them, prior to our arrival. While drinks are included, all I could drink were bottled beers or wine because the cocktails that any barista made were the worst I had tasted - mudslide, vodka soda, pinacolada, etc. all were terrible. Maybe they do this so guests don't order much alcohol? Waiters are a hit and miss, Marco Polo had a wonderful waiter who put on a show for us, while the Caribbean restaurant by the sea had a waiter who never once got our orders right, dozens of wrong orders or forgotten items in every sitting. Airport transport has many rules - for pickup, you must order 12-24 hours in advance, outside that window you're on your own. For dropoff, you must order the day before departure, can't pre-arrange 2 days in advance and you can't arrange the same day either, add some stress to your holiday. This resort benefits from its connection to neighboring GR Caribe by Solaris as their combined facilities and the prettier design of GR Caribe make the overall resorts experience more interesting and memorable.

I booked a hotel for a friend. Overall it was okay. The main reason was that it was close to the city center and easy to get in and out. The hotel must have been a few years old but the location was good.

htl offered unlimited bar drinks and cactails. it was very goods even gave them tips each times and nice taco-house was jut next building (casher bigman was real amigo as opposite than expectation as fullfil with some source etc) the important is delicious to eat there or takeaway^^ ah chedraui also. 2f outside bar was nice

It was really nice hotel. But we went with cheaper rate, so the room doesn't have ocean view, facing the road. you could hear the cars/buses running over night. Otherwise, very good economical hotel. Try to avoid the road facing road.

The hotel's hardware facilities are very good. It is worth mentioning that the service staff are of high quality. The food in the restaurant is also very diverse. We basically tried several restaurants that could be booked. Except for the difficult Flama restaurant, which we couldn't book, the others were very good. It was a very satisfactory experience. The only thing missing was the lack of airport pick-up service. Such a big hotel, or a 5⭐ level hotel, no airport pick-up? It's outrageous

Everything was amazing at this hotel except for a couple things. The service was wonderful. Enjoyed that part the most. The food was also very good. Especially enjoyed the gourmet Italian restaurant, Chianti. Service there is the bomb! The pool is small and overcrowded, however. Not much seating around the pool either. The beach was sufficiently stocked with plenty of palapas and chairs, which was nice. Didn't have a problem getting a space on the beach any time of day. The color of the water in this location is absolutely breathtaking, but the roughness of the beach is tremendous. Very difficult to enjoy the water at all. Next time I will have to find a place with calmer waters. Getting a reservation for the gourmet restaurants is daunting, as usual for Mexico. I can never understand why making dinner reservations is so difficult to do at these all inclusive hotels. It is really ridiculous. The day we arrived, the ”concierge” (but really the timeshare sales person) promised to make a reservation for us for a few nights later to eat at the Italian restaurant, and she told us to check with her the day before to confirm the reservation. So I did exactly as she said but I was told that they cannot see what reservations are made until the day of the reservation. So I had to check again the day of, and of course there was no reservation made for us. They were able to give us a reservation for that evening, however. Good thing because I would have really been upset had they not, especially since we were going to be leaving the next day! Soooo very tired of this BS at the all inclusives. It's coming to the point where it's not even worth it to do the all-inclusive anymore. So very ridiculous, I swear. Something so easy has to be so difficult for them. Anyway, I wouldn't stay here again because we were not able to enjoy the pool at all, nor the beach because of the roughness of the water. Almost constantly there is a volleyball game going on in the pool and there's no room for anything else unless you want to get hit in the head by the ball! But the music around the pool was good most of the time.

This was an excellent experience. Location, pools, beach, buffet breakfast, room, cleaning, coffee maker in the room. Every member of the staff was so attentive all the time. We loved this hotel.

Best hotel I've stayed at! The location is perfect for night-goers and is located in a good vicinity of some restaurants. The staff and service was amazing, ensuring the place is always well taken care of and secure... and let's not even get started on its phenomenal location next to the beach.

Very good, the front row is by the sea, there are many restaurants to eat, the service is OK, and overall I am quite satisfied. And the airport is very convenient to the hotel, nothing strange happened.

Although overall it was a good stay, most of the employees are rude and grumpy. On the other hand, reservations at the best restaurants are complicated. They do not stock the mini bar even though we request it several times.

The property was amazing. You feel like you're in a paradise in the middle of the jungle. The food was great and the service was top notch. Only thing was some people had a bit too much fun at the pool and had accidents that made everyone evacuate the pool for cleaning, but there are other pools and lagoons that you can relax in to make up for it. Make sure you try the fish tacos at the restaurant by the beach and the roof vegan restaurant was also great for breakfast. Also make sure you go to XPLOR.... it's so well made... and we had the most fun there. We regret going to Xelha... you go there in the morning and you're stuck there until 4pm where as XPLOR you can go back an forth freely. We regret not trying the other parks that were a part of the resort.

The location is really great. It is 1 minute from the ADO bus stop and 3 minutes from Walmart. It has all the kitchen facilities, so you can buy ingredients and cook them, so food costs were not high. I was worried because there were many reviews saying that the water pressure was weak, but it was not a problem. I think it is the best accommodation for long-term guests because they clean and wash the dishes every day. I would visit again 200%

I love the scenery! The atmosphere is great and the pool is great too! However, replies are so slow that it is very difficult to communicate via email.

Top management!!! Very friendly staff. Everything new and modern with a great pool. Good breakfast. Location advantageous, with supermarket in the house (top & cheap food from the grill on site).

My experience was not very positive, mainly because of the staff at the reception desk, They charged me twice for my stay even though I showed them that I already paid online, they insisted that I pay again, before accessing the room and still didn’t receive the refund for that second paiement The room itself is really beautiful , clean and confortable ! They charged us for using some amenities, even though it was in open access and no notice indicated that this was a paying service, The breakfast is underwhelming to say the least, The place is close to the parks of Xplore and Xcaret you can either choose to go by walking (30 min) or take a taxi that will cost you 20 dollars for 7 min But it’s pretty far from the city Center of Playa del Carmen, you will need to take a taxi, it will cost at least 20 dollars, or you could walk for 40 min This hotel has a very high potentiel, if the reception desk staff would be friendlier, and more helpful, and if they could make a small improvement on the breakfast

hotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip. Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience. Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more! Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!

It’s a great location near the ferry. It can be noisy at night but not horrible. The air conditioner initially didn’t work and the bedspread wasn’t clean but when I called the front desk they immediately took action and fixed it.

Overall the hotel was clean, but the facilities were noticeably old - the bathroom mirror was dirty, the shower nozzle didn't work, and the water pressure was weak. There was also a party on the first floor or on the rooftop that went on until nearly midnight, so the music was loud and I was woken up by the constant sound of chairs being pulled from the floor above at around 3am. The breakfast was good on the first day but not so good on the second day. I also didn't understand why I was charged an additional fee on the day, even though I had booked and paid the rate which included accommodation tax. It's well located, but considering the price it is a Samsung hotel.

POSITIVA AL 100 *100

The off-season is not too noisy, the people are not crowded, the food and drink are very high-end, the room hardware is very high-end, that is, it is comfortable and convenient, but also has face, the location is very good, and it is super safe!

The location is really great. It is 1 minute from the ADO bus stop and 3 minutes from Walmart. It has all the kitchen facilities, so you can buy ingredients and cook them, so food costs were not high. I was worried because there were many reviews saying that the water pressure was weak, but it was not a problem. I think it is the best accommodation for long-term guests because they clean and wash the dishes every day. I would visit again 200%

I love the scenery! The atmosphere is great and the pool is great too! However, replies are so slow that it is very difficult to communicate via email.

Top management!!! Very friendly staff. Everything new and modern with a great pool. Good breakfast. Location advantageous, with supermarket in the house (top & cheap food from the grill on site).

My experience was not very positive, mainly because of the staff at the reception desk, They charged me twice for my stay even though I showed them that I already paid online, they insisted that I pay again, before accessing the room and still didn’t receive the refund for that second paiement The room itself is really beautiful , clean and confortable ! They charged us for using some amenities, even though it was in open access and no notice indicated that this was a paying service, The breakfast is underwhelming to say the least, The place is close to the parks of Xplore and Xcaret you can either choose to go by walking (30 min) or take a taxi that will cost you 20 dollars for 7 min But it’s pretty far from the city Center of Playa del Carmen, you will need to take a taxi, it will cost at least 20 dollars, or you could walk for 40 min This hotel has a very high potentiel, if the reception desk staff would be friendlier, and more helpful, and if they could make a small improvement on the breakfast

hotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip. Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience. Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more! Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!

It’s a great location near the ferry. It can be noisy at night but not horrible. The air conditioner initially didn’t work and the bedspread wasn’t clean but when I called the front desk they immediately took action and fixed it.

Overall the hotel was clean, but the facilities were noticeably old - the bathroom mirror was dirty, the shower nozzle didn't work, and the water pressure was weak. There was also a party on the first floor or on the rooftop that went on until nearly midnight, so the music was loud and I was woken up by the constant sound of chairs being pulled from the floor above at around 3am. The breakfast was good on the first day but not so good on the second day. I also didn't understand why I was charged an additional fee on the day, even though I had booked and paid the rate which included accommodation tax. It's well located, but considering the price it is a Samsung hotel.

POSITIVA AL 100 *100

The off-season is not too noisy, the people are not crowded, the food and drink are very high-end, the room hardware is very high-end, that is, it is comfortable and convenient, but also has face, the location is very good, and it is super safe!

Very nice and cozy hostel with a beautiful courtyard: lots of greenery, sculptures, tables. There is a swimming pool. The staff is very nice and friendly, always ready to help! Breakfasts in the cafe are delicious, the staff in the cafe is also very nice! The rooms are huge, there is a large kitchen-living room. A small inconvenience was the lack of Wi-Fi in the room, you had to go down to the 1st floor to use the Internet. Also, there is no door to the shower, and in addition to the shower, there is also a common closet with lockable cabinets. The shower is simply covered with a curtain (both the room itself and the shower stall). The location of the hostel is wonderful! 3 minutes to the beach and 1 minute to 5th Avenue (in the evening, you can hear music from the street from the cafe below in the room). Overall, I really enjoyed staying at this hostel!