Featured facilities: Swimming Pool, Bar, Fitness Room
Very Good
152 reviews
8.6/10
1 night
From SAR 302
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8.3/10
Very Good
GGuest User*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay*
This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality.
I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10.
When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14.
On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us.
The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable.
When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us.
When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false.
I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation.
I am also providing the upgraded and downgraded room type as a proof of this comment.
GGuest UserI stayed one night with my husband to stop over to the next place. The location is super good, it is near the airport. You can enjoy variety of meals inside the hotel and outside too.
RRina LamsalHere’s a more natural version of your review:
The stay at The Roseate was an experience from the moment I arrived. The welcome begins with a traditional blessing ceremony, followed by fresh juice, sweets, and water. Everyone makes you feel genuinely looked after.
The spa was very good, but the highlight of my stay was definitely breakfast. It is, without question, the best hotel breakfast I have experienced. The variety of choices is outstanding, the service is exceptional, and even the use of technology—a serving robot—adds a fun touch without taking away from the hospitality.
There is one area that could be improved: cleaning . I found a hair in the bathtub, and the divan behind the cushions was dusty and hadn’t been cleaned properly.
Next time, I will check the room when I arrive and ask for anything that needs attention to be cleaned.
Despite that, I would happily stay at The Roseate again.
Despite that, I would happily stay at The Roseate again.
GGuest UserThe hotel is a decent property located at a prime location in New Delhi. The rooms are a tad bit small and look a little dated. The house keeping team does a fantastic job of cleaning up each day and it feels good to be back to a well made bed and clean room after a long work day. The key cards seem to be a recurring issue with them needing repeated activation. Breakfast spread is decent and not much to brag about. In room dining is pretty expensive and is quite a deterrent. But the location helps to overlook a lot of the minor inconveniences.
DDpreddyHey guys I recently visited Holiday Inn in New Delhi and stayed there for two days. It was a wonderful experience. The hotel is very well maintained, clean, and comfortable. The atmosphere was pleasant, and I really enjoyed my stay. The weather and overall ambiance made the experience even better. I would definitely prefer to stay at this hotel again whenever I visit Delhi in the future.
GGuest UserFrom the moment my taxi dropped me at the door of Novotel Aerocity, I was treated like the Queen.
Staff were polite, warm and friendly and the security process (appreciated) was quick professional and seamless.
I was hours too early for check-in.... arriving at 8am, but a wonderful customer relations attendant had me in the poolside roo on the 5th floor that I had requested in my booking, several hours before actual check in time.
The room was spotless and the bed very comfy. I had an excellent view looking down at the pool
The buffet breakfast was huge, with a vast array of choices. I was in my element choosing lots of different healthy high protein choices and the cappuccino from
Lavazza machine was surprisingly good.
I swam in the pool each day of my stay, and the whole
area, including the plants was tended immaculately by
staff that clearly enjoyed their job.
I dined in the restaurant in the evening and the food was superb. Special thanks to my lovely attentive waiter Deepak.
All the cleaning staff I passed in the hotel as I went to my
room etc were friendly, wishing me a namaste.
The surrounding area to Novotel has several other well known chain hotels set out in a lovely quiet Frangipani lined leafy area with shopping mall and foodcourt just
5 minutes walking away.
My taxi took about 6 minutes to T 3 each way and cost about 400rupees each way.
On my last morning I was up ready to leave at 5am, and downstairs in the bar I found complimentary packs of pastries available, and could even have a cappuccino made for me.
Thank you Novotel. Wonderful wonderful service all round. I will be back for sure
GGuest UserThis hotel is conveniently located, and the rooms are clean and comfortable with excellent facilities. The staff are friendly and attentive, responding promptly to any requests. The breakfast is abundant and delicious, offering great value for money. Overall, the experience exceeded my expectations, and I'll definitely choose to stay here again.
GGuest UserThis property has an excellent location with close proximity to shopping, dining & tourism. Restaurant has great food selection (buffet with many cook to order stations). Chef Nazir is great & extremly accommodating to special request overall wonderful service. Staff in all areas is well trained & shows 1st class hospitality. Only re commendation is to fix the glass doors of the bathrooms in the rooms. They have big gaps leading to lack of privacy. This should be on a priority list for the hotel management to address.
Overall a great hotel!
GGuest UserMy stay at Hilton Garden Inn, Saket – New Delhi was a truly pleasant experience. The hotel strikes a perfect balance between comfort, professionalism, and convenience. Located in the heart of South Delhi, it is extremely close to Select Citywalk Mall and major business and leisure hubs, making it ideal for both business travelers and tourists.
The rooms were spacious, spotlessly clean, and thoughtfully designed with comfortable beds and modern amenities. Housekeeping standards were excellent, and the overall ambience of the hotel felt calm and welcoming.
The staff deserves special appreciation — courteous, attentive, and always ready to help with a warm smile. From check-in to check-out, the service was smooth and efficient.
The food quality was impressive, especially the breakfast spread, which offered a good variety of Indian and continental options. The restaurant ambience was pleasant, and service was prompt.
Overall, Hilton Saket lives up to the Hilton brand promise of quality and comfort. I would highly recommend this hotel to anyone visiting Delhi and would definitely choose to stay here again.
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