Posted on Feb 11, 2026|Deluxe Twin Room
Guest User*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay*
This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality.
I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10.
When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14.
On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us.
The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable.
When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us.
When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false.
I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation.
I am also providing the upgraded and downgraded room type as a proof of this comment.
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Price per night fromS$ 124
Posted on Sep 23, 2026|Deluxe Twin Room
Anonymous UserGreat, Morning food basket , service staff and the hotel support staff, will eagerly help you out on everything if you are stuck.
The Ground staff, including security , cleaning staff is back backboneand deserves special accolades for this hotel. But the reception desk definitely needs a pull up,they are slow to respond , not very keen to resolve ur issues. Great place on location point.
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Price per night fromS$ 119
Posted on Jul 17, 2026|Deluxe Room
Rina LamsalHere’s a more natural version of your review:
The stay at The Roseate was an experience from the moment I arrived. The welcome begins with a traditional blessing ceremony, followed by fresh juice, sweets, and water. Everyone makes you feel genuinely looked after.
The spa was very good, but the highlight of my stay was definitely breakfast. It is, without question, the best hotel breakfast I have experienced. The variety of choices is outstanding, the service is exceptional, and even the use of technology—a serving robot—adds a fun touch without taking away from the hospitality.
There is one area that could be improved: cleaning . I found a hair in the bathtub, and the divan behind the cushions was dusty and hadn’t been cleaned properly.
Next time, I will check the room when I arrive and ask for anything that needs attention to be cleaned.
Despite that, I would happily stay at The Roseate again.
Despite that, I would happily stay at The Roseate again.
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Price per night fromS$ 188
Posted on Feb 22, 2026
Guest User
I'm sure this hotel was beautiful back in its heyday, but clearly has not been renovated in decades. I would NOT stay here again.
Top complaint: WiFi did not work the 3 days/nights that I stayed at the hotel and the staff was completely unhelpful in resolving this issue. This is *unacceptable* for business travelers and was a huge inconvenience.
Medium complaint: The gym is far too small for a hotel with hundreds of guests. There was also only one yoga mat which had to be shared amongst many sweaty exercisers.
Minor complaints: The rooms smell strange, the room decor is quite old-fashioned, and the bars of soap are very poor quality (and fluorescent green).
Positives: The outdoor garden is lovely and the freshly made masala dosas at breakfast were tasty.
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Price per night fromS$ 91
Posted on Jul 3, 2026|Standard Room
DpreddyHey guys I recently visited Holiday Inn in New Delhi and stayed there for two days. It was a wonderful experience. The hotel is very well maintained, clean, and comfortable. The atmosphere was pleasant, and I really enjoyed my stay. The weather and overall ambiance made the experience even better. I would definitely prefer to stay at this hotel again whenever I visit Delhi in the future.
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Price per night fromS$ 99
Posted on Jun 13, 2026|Luxury Twin Room with City View
dakenimThis is the best hotel in New Delhi, a 5-star property with excellent location, cleanliness, and room conditions. The deposit is 10,000 rupees, so make sure to bring your card.
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Price per night fromS$ 175
Posted on Jun 17, 2026
Traveller Curry On
If you're transiting through Delhi Airport, choosing Novotel will definitely give you peace of mind. The service meets international chain hotel standards; every staff member is highly professional, from the bellboys to the security guards, concierge, and front desk staff. Each one demonstrates a genuine dedication to serving guests. The rooms are spacious, the hot water pressure is strong, the air conditioning is excellent, and it's clean – a great choice for a layover. A special mention goes to Waikim at the front desk. He really goes out of his way to ensure I had a smooth check-in experience. It’s truly a place where you can relax with peace of mind.
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Price per night fromS$ 118
Posted on Aug 15, 2026|Aloft King Room Non smoking
Wakako SUDAMy flight was in the morning, so I stayed at a hotel near the airport. They were very flexible during my stay. My flight was delayed, and I requested an extended stay, an additional breakfast, and laundry service, all of which they accommodated. Although the extended stay was unexpected, there are souvenir shops and restaurants within walking distance, so I got to experience a different side of India.
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Price per night fromS$ 128
Posted on Mar 28, 2026|Superior Double Room
Guest User
Pleasant surprise. Clean, well maintained. 10 mins to airport early morning 200 INR uber and about 15 mins from airport around 5pm. Uber easy to get and it was like 300INR but from airport I didn't want to wait i uber lines so I just did XL to get immediate ride which was like 750. (do not do the book ahead on uber where you give them flight number!, drive does not' come and then you still have to get in the long line of people waiting). Make sure you get dropped off in front of Lemon Tree regular NOT Premier, they are same building but different entrances and not that much fun walking from premier with luggage. Hotel even acknowledged my bad luck at long lines in check in with a comp. So much easier to say in Aerocity, on a previous visit I stayed at a hotel in adjacent neighborhood Mahalampuri (sp?) and it was awful. A lot cheaper but awful worn rooms (i was even careful to NOT get a scam hotel that posts fake pics which is most of them, but pics were probably made 5 years ago and now worn and gross) and getting there from the airport at 6pm took 45 ins although on map it was super close. If you can swing the extra cost, def recommend. Also there are some good last minute deals. And you can ALWAYS get a room in the adjacent neighborhood so if last min aerocity doesn't work out you have plenty of options.
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Price per night fromS$ 79
Posted on May 16, 2026|Deluxe Room with 1 King Bed, Wifi, Bathtub
CasualTravellerI had a wonderful stay at the Pullman New Delhi Aerocity. The hotel is conveniently located near the airport, making it perfect for transit travelers and business trips. The rooms were modern, spacious, and very well maintained, with comfortable beds and great amenities.
The staff provided excellent hospitality throughout my stay and were always professional and welcoming. The breakfast buffet had a wide selection of delicious food, and the dining experience overall was impressive. I also enjoyed the relaxing atmosphere and the hotel facilities, especially the gym and pool area.
Overall, Pullman Aerocity offers a luxurious and comfortable experience, and I would highly recommend it to anyone visiting New Delhi.
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Price per night fromS$ 144