I had booked four rooms. We arrived at the hotel at approximately 6:00 PM, and unfortunately, the rooms were not ready at the time of check-in. We were asked to wait for about 45 minutes. As we were traveling with four senior citizens above 75 years of age, this delay was particularly inconvenient. We appreciated the gesture of offering complimentary breakfast in lieu of the wait.
However, we were disappointed with the room allocation. The rooms assigned to us were located far from the elevator, which made it extremely difficult for the elderly members of our family. Due to the long walk, my mother’s back pain worsened significantly, and as a result, we had to cancel her planned visit to Agra with us.
I informed the front desk that we might need to vacate one room the following morning due to this health issue. We retained three rooms and requested assistance regarding a possible refund for the unused room. However, we were informed that the hotel could not take any action and that we would need to contact trip.com directly.
Given that our travel plans had to be changed due to the inconvenience and lack of thoughtful room allocation, I kindly request you to review this matter and consider a refund for the vacated room.
We hope you will look into this situation empathetically and respond at the earliest.
Thank you for your attention.