Beautiful hotel with Mountain Views. The hotel looks spectacular and is very clean. The room is very spacious. Location is perfect as it shares the same building as the mall. You can use the lift which brings you directly to the mall. The mall has shops like Uniqlo, ABC Mart and many more, including a food court with various food options. There are 3 washing machines in both the male & female public onsen area, however it is pretty difficult to get a chance to wash your clothes. The hotel seems like a popular wedding venue, however it does not disrupt the stay as the guests do not seem to linger in the lobby at all. There's a Nescafé coffee machine which you can help yourself to outside the public onsen, along with Kumamoto's fresh spring water tap for drinking. For parking, please avoid the carpark infront of the mall as it is expensive. If you're facing the mall, the hotel's carpark is at the left side basement of the mall. The hotel provides a discounted price at off-peak periods. It's best to leave your hotel before 12 noon. It is paid parking and there's a ticket machine at the basement entrance of the hotel. The hotel location is perfect as it is also very close to a station.
Pros:
1. The location is super convenient, right next to the bus terminal and a shopping street, easy to find along the road.
2. The room layout is incredibly well-designed. It has high ceilings, a perfectly square shape, and the bed is against the wall, facing a large, openable window. There's a good distance from the building opposite, making for excellent space planning. Anyone who frequently stays in Japanese hotels will understand what I mean – this is a big plus!
3. The hotel clearly follows traditional hotel procedures, which are very detailed. The staff provided service with a smile, and there was a local Japanese staff member who, despite speaking broken Mandarin, genuinely tried to offer Chinese service, which was really impressive.
4. The room was very clean, free of any odd smells or noise, and the bedding was super comfortable. I finally got a good night's sleep on my last night in Kumamoto.
Cons:
1. I have to complain about the washbasin; it's too small. It's difficult for anyone with a lot of cosmetics to spread them out, and items tend to fall off easily.
Initially, looking at the hotel pictures and the lobby, I thought it was an old hotel and didn't have high expectations, especially thinking a small room might not be great. But it turned out to be really good! I had stayed at another hotel previously, and this one is significantly better by comparison. I'll definitely stay here again next time.
The hotel employees all of them were showed a good attitude and communication was no problem for foreigners.
The location is great — it’s close to Kumamoto Castle, and there’s a shopping mall just about a 10-minute walk away.
I made a reservation for a triple room for two nights. The sofa bed was uncomfortable, and the air conditioner could not adjust the airflow direction, which caused us to catch a cold.
One more thing, the room key had to be returned and kept at the counter whenever we went out for the day.
Booked this hotel last minute and it was surprisingly cheap, definitely worth the price. The only downside is there's no parking. I wasn't feeling well that day and just parked across the street, which ended up costing me 1300 JPY for 12 hours. Turns out, if I had looked around a bit more, there were plenty of spots nearby for 500-600 JPY for the same duration.
The location is superb. After arriving at Kumamoto Airport, you can take the airport bus to 'Kamitori' and the hotel is right there. It's in the heart of Kumamoto city, directly opposite a classic department store with Kumamoto-themed products, perfect for shopping. The tram stop is just a short walk away, offering easy access to the JR station and various attractions. The commercial pedestrian street is right next door, making it incredibly convenient for finding food every day.
From my room window, I could see Kumamoto Castle. The room was clean, and I was especially pleased with the separate wet and dry areas in the bathroom. Although the hotel is a bit old, the rooms have been renovated, and the air conditioning is very powerful. Upon entering the room, there was a faint scent of disinfectant, which made me feel very assured about the cleanliness – typical of an established Japanese brand. You can tell the hallway carpets are old, but there was no musty smell, so I was satisfied with the hygiene.
Next time I visit Kumamoto, I'll definitely stay here again. It's just too convenient!
I'd definitely stay here again just for their breakfast buffet. Everything was delicious! The location is fantastic too, just one intersection away from Kumamoto Sakuramachi and very close. It's also super close to Kumamoto Castle; I walked there. The walking path around Kumamoto Castle is really peaceful, which I loved. This was my first hotel in Japan, and the front desk service was excellent, with very sweet staff. It was quite surprising to see guests queuing for check-in automatically keeping a meter apart. However, I wasn't entirely satisfied with some stains on the room carpet and a bit of grime on the soap dish in the bathroom, not sure if it was old age or poor cleaning. The water stains on the faucet and bathtub weren't wiped clean either. On the TV, you could see the current status of the hotel's laundry room. The bed was very comfortable as well. I'm not sure if other rooms are like this, but I feel that if you encounter such issues, you should be able to switch rooms.
The room was great! The luxury floor offers complimentary instant noodles and drinks, perfect for a late-night snack. It's very close to Kumamoto Station, just a 3-minute walk to the left after exiting. There's a Big C next door, though not very big, and across the street is Amu, which pretty much covers all your shopping and dining needs. There's also a large supermarket on the first floor of the mall, which is a great bonus.
Service: English service was available, making communication smooth and clear. The front desk staff were professional.
Environment: The location is excellent. There's a bus stop right downstairs, it's easy to hail a taxi, and there are supermarkets, Kumamoto souvenir shops, restaurants, and convenience stores nearby – very convenient. There's also a pedestrian street in the vicinity, and the room offers a view of Kumamoto Castle.
Hygiene: Overall, it was good. Even when 'Do Not Disturb' was selected, fresh towels were still left hanging on the door. However, we found a pair of slippers under the bed that weren't ours, likely left by a previous guest.
Surrounded by shops and malls, this hotel is in the liveliest part of Kumamoto, right next to Tsuruya Department Store, Kumamoto's only department store. Having just opened in August '25, the facilities are brand new, making for a very comfortable stay. The staff are warm and friendly, and overall, I was extremely satisfied. Hotels in Kumamoto offer much better value for money than those in Fukuoka.
The best value for money I spent in Kumamoto! I booked a twin room with a river view.
**Ambiance:** The view is absolutely unbeatable, with two glass walls directly overlooking the river.
**Facilities:** I loved the cool gray tones. Everything was very clean, and the facilities were quite new. The twin beds can be pushed together, which is great for families with small children. The toiletries were a DHC set, and the shampoo was incredibly refreshing and made my hair feel fluffy.
**Cleanliness:** Very clean. The sheets and duvet covers were fresh and not damp at all.
Very Good
392 reviews
8.9/10
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FFourMega ChannelI love this camp.
the location is easy to travel to any other tourist spot , it is on the opposit conor of aso station, there is Lawson on the opposit as well. The camp is lovely both interior or exterior, the living room, the toilet, the shower are clean, the kitchen is lovely you can cook but you have ro clean them by yourself. The room are cheap but very clean.the staff are so nice.
If I visit aso I will stay at this hotel again.
GGuest UserI'd definitely stay here again just for their breakfast buffet. Everything was delicious! The location is fantastic too, just one intersection away from Kumamoto Sakuramachi and very close. It's also super close to Kumamoto Castle; I walked there. The walking path around Kumamoto Castle is really peaceful, which I loved. This was my first hotel in Japan, and the front desk service was excellent, with very sweet staff. It was quite surprising to see guests queuing for check-in automatically keeping a meter apart. However, I wasn't entirely satisfied with some stains on the room carpet and a bit of grime on the soap dish in the bathroom, not sure if it was old age or poor cleaning. The water stains on the faucet and bathtub weren't wiped clean either. On the TV, you could see the current status of the hotel's laundry room. The bed was very comfortable as well. I'm not sure if other rooms are like this, but I feel that if you encounter such issues, you should be able to switch rooms.
GGuest UserI stayed here with my parents. We had separate rooms and booked this room for them. It was new, well-equipped, and wonderful. It was a very cold day, but the heating in the room and the semi-open-air bath in the room were warm, so it seemed comfortable for my elderly parents. The staff were also very courteous. Although I didn't book this room, the room type we stayed in was cold, as the heating in the semi-open-air bath and the room didn't work very well. If you're staying during the cold season, I think it's better to choose a D-type room or higher. I would like to visit again during the better seasons.
Hhzhzhz77It is on the far left of Kurokawa. It is a little far from the center, but you can still walk there. There will be a car to help you take your luggage to the bus station. It is a big hotel. The dinner is also good. The environment is beautiful. It is just not as good as the river in the center, so it is not as good. If there are many people, you can consider this place. The rooms are bigger than those of the older hotels in the center, and the conditions are slightly better. The private bath is mediocre, but the large public bath is not bad. The service is very good. They also put the bracelet I left at the front desk.
GGuodongbudingmakalongThe room was great! The luxury floor offers complimentary instant noodles and drinks, perfect for a late-night snack. It's very close to Kumamoto Station, just a 3-minute walk to the left after exiting. There's a Big C next door, though not very big, and across the street is Amu, which pretty much covers all your shopping and dining needs. There's also a large supermarket on the first floor of the mall, which is a great bonus.
GGuest UserI honestly do not know where to start, I booked the hotel without really knowing much about Kumamoto Prefecture. After arriving in Kumamoto City and then realising Ueki Onsen is another 40 minute bus ride I was thinking oh dear where am I staying. After arriving at the hotel I was greeted by the manager of the hotel who showed me to my room and gave me a tour of the facilities. Once settled in I realised there isn't great public transport around and I primarily wanted to see Beppu and Yufuin during my stay, I enquired with the manager on where I might be able to rent a car, with little to no Japanese language under my belt he took it upon himself to reserve a vehicle for me and offered to drive me himself to collect it. He then also said he would take me back to return it a few days later. After my trips to Beppu and Yufui village (Not to be missed) and not to miss the outstanding and beautiful surroundings in Uekimachi and the Aso region. The manager and I set off to return my hire car, on the way back he took me to Kikuchi shrine to pray and also gifted me coffee and cake. They also accommodated me with use of the on site onsen (amazing) after hours as I'm heavily tattooed. I feel truly grateful to have found this hidden gem of rural Japan and if you are thinking of traveling this great country I emplore you to go off the beaten path. I experienced untold kindness during my stay and have memories of a life time. Thank you so much guys
FFlightSeekerBeautiful hotel with Mountain Views. The hotel looks spectacular and is very clean. The room is very spacious. Location is perfect as it shares the same building as the mall. You can use the lift which brings you directly to the mall. The mall has shops like Uniqlo, ABC Mart and many more, including a food court with various food options. There are 3 washing machines in both the male & female public onsen area, however it is pretty difficult to get a chance to wash your clothes. The hotel seems like a popular wedding venue, however it does not disrupt the stay as the guests do not seem to linger in the lobby at all. There's a Nescafé coffee machine which you can help yourself to outside the public onsen, along with Kumamoto's fresh spring water tap for drinking. For parking, please avoid the carpark infront of the mall as it is expensive. If you're facing the mall, the hotel's carpark is at the left side basement of the mall. The hotel provides a discounted price at off-peak periods. It's best to leave your hotel before 12 noon. It is paid parking and there's a ticket machine at the basement entrance of the hotel. The hotel location is perfect as it is also very close to a station.
CCarltonBooked this hotel last minute and it was surprisingly cheap, definitely worth the price. The only downside is there's no parking. I wasn't feeling well that day and just parked across the street, which ended up costing me 1300 JPY for 12 hours. Turns out, if I had looked around a bit more, there were plenty of spots nearby for 500-600 JPY for the same duration.
GGuest UserA gorgeous place, a beautiful ryokan. The room is spacious and has everything you need. The staff are polite, helped us book a bus for departure, and drove us to the bus stop. However, they only meet us upon request, which is unclear how to do. At other ryokans, they send an email asking if you need a shuttle from the bus stop.
The kaiseki dinner is hearty and interesting. The breakfasts are also good.
The onsen with iron are unique in the entire village. We really liked the outdoor onsen with bamboo groves. It's especially pleasant to sit there in the evenings when no one else is there. We also used the private ones, which is an added bonus for families.
MM43507****Highly recommend! Each room has a private onsen, and we stayed in the 'Shizuku' room, which was incredibly spacious, spanning two floors. The open-air bath was on the first floor, which also had a tatami area where you could sleep, and a massage chair. The second floor featured Western-style twin beds, and both floors had restrooms. Having such amenities in Kurokawa Onsen was absolutely amazing! We'll definitely be back!
Oh, and both dinner and breakfast were delicious. Each room gets its own private dining room, offering excellent privacy and great service.
The hotel also provides a free shuttle service to and from the bus stop. The lady driving was incredibly patient and very kind 👍
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