Hotels With WiFi in Makkah Province, Saudi Arabia

Very reasonable price, excellent hotel cleanliness, and away from the noise. There's a complex of restaurants and cafes in the hotel square, and a distinct mosque nearby. There's also a shuttle service to the Haram every hour, as well as a return service, but the return is annoying because you have to take two buses.

Jumeirah Hotel was excellent in terms of facilities — everything is new, clean, and well-maintained. Credit where it’s due: the staff were genuinely outstanding, extremely attentive, and always eager to help. Service level is easily one of the best. Location-wise, it’s around a 4–6 minute walk to Al Haram, which is acceptable. However, let’s be real — compared to the Clock Tower hotels, they are noticeably closer and more convenient, especially during peak prayer times. Now, about the “Partial Haram View” — this needs honesty. We booked two Deluxe Rooms with Partial Haram View, but the view is technically there… if you really look for it 😅. The Haram is barely visible, and most of the view is dominated by unfinished construction. You’ll spend more time spotting the Haram than enjoying it. Bottom line: Excellent hotel, top-tier service, great facilities — but don’t book it expecting a meaningful Haram view. If proximity and view matter, Clock Tower hotels still win.

Novotel Makkah Thakher City is really not recommended, seriously. The bus stop for its shuttle is very far from the Haram; just walking from the Haram to the shuttle stop alone can take about 30 - 40 minutes. The shuttle takes a long time to arrive at the hotel for pick up — once we waited 30 minutes, the shuttle isn’t always on standby. Once we wanted to go for Fajr prayer, we had to take a taxi because the shuttle didn’t come for a long time. This is from a real experience staying here for 2 nights. Because the Middle East current war, we got a flight reroute that depart 2 days earlier, so we had to add 2 nights at a nearby hotel, but the prices of the hotel close to Haram were already very expensive. We thought this Novotel’s shuttle would be like the one at Le Méridien Tower (shuttle bus stop close to haram - we stayed the on our previous trip), but this Novotel shuttle bus stop turned out to be too far, especially when we travel will elderly On the second day, we only went to the mosque to complete our umrah — we couldn’t handle going back and forth between the hotel and the mosque multiple times. *************, on the third day (2 days ago, when this comment was written), we moved to a nearby hotel that we had already booked long before.” Yes, nusuk approval was fast with this hotel, but what’s the point of fast approval if you still have to wait for the shuttle for an hour close to prayer time and still miss the congregation? Because of the long wait, we got stuck in traffic, and then walking from the bus to the mosque also took a very long time. Hopefully this can be a consideration for those planning to book — don’t regret it like we did, since we didn’t have many options because we booked late 😆”

Dear Trip.com Customer Support Team, I am writing to formally file a complaint regarding my recent stay at Mövenpick Hotel & Residence Hajar Tower Makkah, which was booked through your platform. Unfortunately, my experience did not meet the standards expected from a hotel of this category, nor the information confirmed prior to arrival. 1. Early Check-in Confirmation Not Honored Before my arrival, I received a message from the hotel requesting confirmation of my check-in time if it was before 12:00 PM. I confirmed this accordingly. However, upon arrival, I was informed that no room was available and was asked to wait until around 4:00 PM, under the pretext that this is the standard check-in time. This was both disappointing and exhausting, especially after travel, and contradicted the prior communication from the hotel. 2. Bathroom Plumbing Issue On the first day, I encountered a serious issue in the bathroom where water overflowed and accumulated, making it impossible to shower or even use the sink properly. Although the issue was eventually repaired, it significantly affected my comfort during the first day of my stay. 3. Repeated Unfulfilled Requests (Pillow and Blanket) I requested an extra pillow and blanket multiple times (at least four separate requests). Each time, I was assured that they would be delivered shortly, yet they never arrived. This reflects poor service follow-up and lack of coordination. 4. Incorrect Breakfast Restaurant Assignment At check-in, the reception staff encoded my room key with access to a breakfast restaurant that was extremely limited in size, overcrowded, and of noticeably low quality. Often, there were no available tables, forcing guests to wait. Every morning, hotel staff verified my eligibility to enter this restaurant. However, on the last day, a different employee informed me—unexpectedly—that my booking actually entitled me to access a higher-quality, more premium breakfast restaurant, which I immediately visited. This means I was wrongly deprived of the service level included in my booking for the majority of my stay. --- Considering all the above issues—miscommunication, delayed room availability, maintenance problems, poor service responsiveness, and incorrect service allocation—I believe this stay fell far below reasonable expectations. I kindly request that Trip.com review this matter and provide appropriate compensation for the inconvenience and service failures I experienced, whether in the form of a partial refund, Trip.com credit, or another suitable resolution. I trust Trip.com’s commitment to customer satisfaction and look forward to your response. Thank you for your time and attention. Kind regards, Ibrahim Ahmed

The breakfast need improvement by variety and most of the food was cold. Staff are great and hotel was really nice. Additionally the lounge acess timing need to be more flexible specially as we want to pray in Masjid Al Haram its very tight for example snack time that is between 7 PM to 9 PM, also I dont know why they call it snack time that I discovered its dinner. This is the view from the room I booked partial Kaaba view.

Huge thanks and appreciation to the receptionist, Sara! She was a wonderful example of dedicated nationals who go above and beyond to serve the guests of God (referring to pilgrims or visitors to holy sites) with such warmth, cheerfulness, and excellent service. My thanks also go to the buffet staff and our Saudi coffee server, Abdulmajeed, and the rest of the team. Thanks to everyone for a truly unique experience!

We had a wonderful stay at the hotel. The location is excellent, with easy access to the Haram, making it very convenient for prayers and daily activities. The check-in and check-out process was smooth, the housekeeping team did a great job throughout our stay, and the breakfast spread offered a wide variety of options every day. The highlight of our stay was undoubtedly the Kaaba view from our room. It was truly a memorable and special experience that we will always cherish. Thank you to the entire team for the warm hospitality. We would gladly stay here again and highly recommend this hotel to anyone visiting Makkah.

The reception area and the number of staff are completely inadequate for a hotel of this caliber. The staff themselves are friendly, but the waiting time to check into the rooms is far too long.

Had a pleasant stay at Swissôtel Makkah. So far everything has been good – the room is clean and comfortable, the staff are helpful and the location is very convenient for visiting Masjid al-Haram. Overall, a comfortable and enjoyable stay. Thank you!

Asal Al Rimal Hotel, Jeddah – A Spacious & Well-Located Hub with Excellent Service Hotel is an excellent choice for travelers seeking a spacious, centrally-located, and well-equipped hotel in the heart of Jeddah. It shines due to its prime location, practical amenities, and notably outstanding staff service, though it does not offer on-site dining. The hotel’s biggest strength is its perfect central location. You are right in the heart of Jeddah, making it easy to explore the city. Airport Access: King Abdulaziz International Airport (JED) is about 20km away, with a taxi fare of approximately 40-50 SAR. Key Attractions: · King Fahd Fountain: A major highlight! It is within a comfortable 1km walking distance (note: ignore Google Maps’ longer route suggestion). · Al Rahmah (Floating) Mosque: About 20km away, a taxi will cost around 30 SAR. And Albalad is at 15 SAR taxi cost. · Amenities: Numerous shops and eateries are within walking distance, which is very convenient. · This hotel is with 8 floors, offering a sense of space and avoiding any cramped feeling. · Rooms are a strong point, thoughtfully furnished with everything a traveler needs: a comfortable bed, TV, efficient AC, fridge, hairdryer, iron, ample cupboard space, and quality toiletries (shampoo, towels). · Daily cleaning service is provided and reliable. · On-Request Items: The staff is happy to provide extras like a tea kettle upon request. Exceptional Service: This is where the hotel truly excels. A special mention must be made for Mr. Kamal Uddian from room service. · He is highlighted as ”really great” – energetic, soft-spoken, and incredibly helpful. · His ability to speak Hindi is a major plus for Indian subcontinent travelers. · He goes above and beyond to assist with arranging food, cabs, or any other requests, making guests feel well-supported. The hotel does not have its own restaurant or room service for food. However, this is easily compensated for by the plethora of nearby walkable food shops and restaurants. Highly recommended for business travelers, tourists, and pilgrimage visitors (Umrah) looking for a clean, comfortable, and convenient base in Jeddah. The mcombination of location, room amenities, and Kamal's exemplary service makes for a very pleasant and hassle-free stay. Just be prepared to explore the local area for your meals.