The hotel is located in a very good and convenient area, which makes it easy to access nearby shops and amenities.
However, there are several areas that need improvement. Basic toiletries such as soap were not refilled prior to check-in and had to be requested. An ironing board was not available in the room and also required a request. The toilet hanging fixtures were not properly maintained and need repair. Additionally, parts of the room appear run-down and would benefit from refurbishment and general maintenance.
Overall, the location is a strong point, but improvements in room maintenance, housekeeping preparation, and facilities would greatly enhance the guest experience.
booked a 2 bedroom apartment at unit P-16-13, location in PJ was ok but the roads are too confusing even for Waze to navigate. like that it is next to Empire City Mall but the mall is not fully functioning yet.
apartment is clean and furnished, but only 1 bedroom has windows, second bedroom is small, windowless and can be claustrophobic for long stay.
toilet is a shared space between two bedroom units, doors are tricky to manage, desperately needs better lighting (toilet light too dim) and a shower curtain to keep the wet/dry area separate, the entire toilet floor gets wet no matter how careful a person showers.
rooms are pretty space tight, can be better equipped with more socket outlets, suggest to install beside table lamps which is more ionvenient for users without the need to turn on entire bedroom light which can be very disturbing.
kitchen is well equipped, living area is ok, fridge is not cold enough, housekeeping serves new towels but refuses to collect back the used ones, so we are stuck with a pile of towels over 7days stay.
only elevators to serve 25 floors, waiting for lifts can be as long as long as 5mins or more.
Front desk was super smelly , toilet smell.. with flies.. check in process was slow..
Swimming pool water was smelly and too much chlorine..
Breakfast was average, not tasty
Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly...
View was good, deco room okay
The location is convenient. It is easy to reach Petaling Jaya and Kuala Lumpur. Parking is available and well managed. The room was clean, comfortable, and quiet. The bed was good and allowed me to rest well after a long day. Housekeeping did a proper job and the room was well maintained.
Hotels in Selangor16.7% of visitors choose this area
GGuest User2026.01.25
Such a good stay in the hotel, good service and room layout and design, one thing to improve will be the cleanliness of the bedsheets, found some stains but immediately changed by the team afterwards
I saw the room odour review, I believe is from aircon, need to ventilate for some time as I have room spray too so didnt affect much
Overall, it’s great and will come back again!
Used to stay here during co. workshop/ conference at least 10vears ago. Glad that the room still wel maintained & the carpets no odour smell. As not easy to travel with a 2yr old baby who so wiggly and the cleanliness will be the most concerned when staying in the hotel. Booked total 3 rooms (other friends with family), only 2 rooms accommodated with connecting room. Breakfast (at Sunway Resort Hotel) always the top notch must be included with reservation.
One sad thing was left my baby's pillows (3pcs) in the room, unaware as covered up in the comforter. Though unable to go back to collect it, but perhaps the hotel staff should inform us.
Hotel near Klia/Sepang,Sepang100% of visitors choose this area
GGuest User2025.12.21
Despite a late check-in, I received a very warm and professional welcome from the front desk, which immediately made me feel at ease. The room was extremely clean, quiet, and comfortable—perfect for resting before a flight. The shower had strong, consistent water pressure, which was a big plus.
I had an early check-out to catch my flight, and the free shuttle service to the terminal was very well organized. Although there was a short queue, it moved very quickly. The driver was friendly, helpful, and courteous, making the transfer smooth and stress-free.
Overall, a great stay. I will definitely choose Sama-Sama Hotel KLIA again for my future flights.
I recently visited The Mines Resort (my 2nd visit), and it was a wonderful experience from start to finish. The surroundings are beautifully maintained with lush greenery and a peaceful lake that creates a relaxing atmosphere. The staff were friendly, helpful, and always ready to assist with a smile. The facilities were clean and well-kept, offering a perfect mix of comfort and luxury.
Whether you’re there for a quiet getaway, a golf session, or just to enjoy the scenic views, The Mines Resort truly delivers. I especially loved how calm and private the environment felt — it’s a great escape from the busy city life. Highly recommended for anyone looking for a serene retreat.
spent a nite due to overnight flight transit. arriving late afternoon and need to unload 2 heavy luggage by myself as the security and another staff just stand at the entrance and watch. not a good welcoming first impression. receptionist was good and nice to be given the signature cookies. however noticed that the way it was given to guests not really sincere, is more like a SOP to follow. guests were only being asked if they were allergic to nuts after being given the cookies !
room is nice but shower cubicle design need to look into seriously as water is seeping out easily despite the door being closed properly. got a torn bath towel as well....:(
location is good adjacent to central mall.
breakfast spread is very good with choices of western, malay, chinese and indian fare.
overall is good only softskills needs improvement.
Hotel near Klia/Sepang,Sepang100% of visitors choose this area
NNick ke Wang2026.01.11
We had a wonderful stay at this hotel. From check-in to check-out, everything was smooth and well organised. The staff were friendly, professional, and always happy to help, which made us feel very welcome.
The room was clean, spacious, and comfortable, with all the amenities we needed. The bed was very comfortable, and the room was quiet, allowing us to rest well. Housekeeping did a great job maintaining cleanliness throughout our stay.
Very Good
1004 reviews
8.7/10
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GGuest UserI am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms.
I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year.
I have also met many excellent staff all these years in this hotel but not this trip.
My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel.
The core issues were as follows:
Refusal to Assist with a Reasonable Upgrade Request:
· The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed.
The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change.
The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests.
There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration.
This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock.
After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier.
On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly.
When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks.
I expect this feedback to be formally addressed. The Front Office Manager requires:
1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings.
2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits.
3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences.
I expect a formal response from hotel management regarding the steps taken to address this serious service failure.
GGuest UserThe Canvas Hotel is more than just a place to sleep, it's an experience. It’s perfect for couples looking for a stylish escape, solo travelers who appreciate design, or anyone who wants to be in the heart of a vibrant neighborhood. I can't recommend it highly enough and will definitely be back on my next trip 👍🏻👍🏻👍🏻
MMelissa PhingThe room is spacious and clean. Check in was smooth. Parking charge is reasonable at RM 3 per entry. There is 711 at lobby while the mines mall just next door, walking distance or via link bridge. Highly recommended with afforable price.
EeasondingI always choose to stay at Hilton Petaling Jaya whenever I visit Kuala Lumpur. The experience is consistently good, from check-in to check-out. The check-in process is convenient and straightforward, which makes arriving stress-free.
The breakfast buffet is always solid, with a good variety and consistent quality. Service throughout the hotel is excellent—staff are friendly, attentive, and professional. The amenities are also a big plus, especially the well-equipped gym, swimming pool, and the restaurants located within the hotel.
Overall cleanliness is good and the room is tidy, though the shower heads could be cleaned more thoroughly. That said, the rain shower in our room had very strong water pressure, which was great.
Overall, it’s a comfortable and reliable hotel with great service and facilities, and I would continue to stay here on future visits to KL.
AAlphieDint inform earlier that the driver will late because of buka puasa. And inform me to wait 1.5hrs.
At least, inform earlier then i may cancel the hotel booking.
The location is really ntg at all, no food, no convenient store, no clinic. Though is cheap but still feel doest worth the price.
And it is noise too, the whole night, i can hear few times at least 5 times, the door bang loudly.
SStarferryStrategic location at Putrajaya. Right at the shopping mall and very convenient to find food. Room is spacious. However, the breakfast is packed breakfast that I think shouldn't not be offered at all. Anyone booking this hotel, need not book the room with breakfast. Full with disappointments only.
Ssstan69spent a nite due to overnight flight transit. arriving late afternoon and need to unload 2 heavy luggage by myself as the security and another staff just stand at the entrance and watch. not a good welcoming first impression. receptionist was good and nice to be given the signature cookies. however noticed that the way it was given to guests not really sincere, is more like a SOP to follow. guests were only being asked if they were allergic to nuts after being given the cookies !
room is nice but shower cubicle design need to look into seriously as water is seeping out easily despite the door being closed properly. got a torn bath towel as well....:(
location is good adjacent to central mall.
breakfast spread is very good with choices of western, malay, chinese and indian fare.
overall is good only softskills needs improvement.
CChua EcynI found the location very convenient because the hotel is right above Sunway Pyramid mall, and there's even Din Tai Fung and Haidilao right outside the hotel entrance. The room type was also quite spacious, and the bathroom was clean.
AAnonymous UserA clear instructions is given for check in, and it was easy and smooth. The 2 bedroom suite come with a bathroom, a small open style kitchen and a small living room. The space is not like super spacious and the layout make it a bit squeezy. However for a group of 4, it's still ok. The room itself is clean, however the coverage for Internet (I am using my phone data only) is not very good. There is construction around/nearby the building but not much noise from the construction, just the road are very messy , and it's a hectic for us, as we are not familiar with the location. Parking per night is RM6, kind of reasonable, and there are plenty of parking lots. We didn't explore the building much not sure about the amenities/facilities, but we do passed by a mart before check in. There is a mosque nearby, and we can hear it from our room.
GGuest UserUsed to stay here during co. workshop/ conference at least 10vears ago. Glad that the room still wel maintained & the carpets no odour smell. As not easy to travel with a 2yr old baby who so wiggly and the cleanliness will be the most concerned when staying in the hotel. Booked total 3 rooms (other friends with family), only 2 rooms accommodated with connecting room. Breakfast (at Sunway Resort Hotel) always the top notch must be included with reservation.
One sad thing was left my baby's pillows (3pcs) in the room, unaware as covered up in the comforter. Though unable to go back to collect it, but perhaps the hotel staff should inform us.
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