Paradox Singapore Merchant Court at Clarke Quay Guest Reviews
4.6/5
Great
907 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.6
Cleanliness4.6
Filter by:
Sort by:
All reviews(907)
Positive reviews(880)
Reviews with photos/video(297)
Easy to get around(149)
Delicious breakfast(96)
Close to metro(89)
Great swimming pool(83)
Convenient for shopping(55)
Perfect for kids(21)
Has facilities for children(15)
Negative reviews(27)
Guest User
Luxe Twin
Stayed in Dec 2024
Family
4 reviews
4.0/5
Very Good
Posted on Jan 31, 2025
Hotel was very near chinatown and is very convenient. Service was gd
Paw1104
Premier King Room
Stayed in Nov 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Dec 29, 2024
Fantastic breakfast with huge variety. Like the peranakan dishes. Beautiful decor at hotel
Guest User
Premier King Room
Stayed in Nov 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Jan 4, 2025
My friends spent 2 days in Singapore on a wedding anniversary trip. I'm glad I chose this hotel. Very good location. The service was amazingly good.
Response from Property: Dear Guest, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Paradox Singapore Merchant Court at Clarke Quay, we aim to provide memorable experiences to our guests. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us. My team and I are looking forward to welcoming you again at Paradox Singapore Merchant Court at Clarke Quay. Best regardsChristine ChooGeneral Manager
Baojiangchoudoufu
Select Clarke Quay
Stayed in Oct 2024
Solo travellers
27 reviews
5.0/5
Outstanding
Posted on Dec 5, 2024
Great with everything, not experienced Gym and bar this time, maybe in the future. The location is one of the best in Singapore.
Navjitpal
Premier King Room
Stayed in Oct 2024
Couples
6 reviews
5.0/5
Outstanding
Posted on Dec 4, 2024
Great lication, great hotel. Next to MRT station, 10 minute walk to china town, 20 min walk to Marina Bay.
Room was generously sized, pool and jacuzzi on site.
Staff very attentive!
Would definitely recommend!
The Big B
Premier Twin Room
Stayed in Oct 2024
Couples
2 reviews
5.0/5
Outstanding
Posted on Dec 8, 2024
I had a wonderful experience staying at Paradox Hotel Singapore on Merchant Road. The hotel blends modern sophistication with a touch of local charm. The staff were incredibly friendly and attentive, making me feel right at home from check-in to check-out. My room was spacious, well-appointed, and offered great views of the city. The facilities, including the rooftop pool and well-equipped gym, were fantastic for unwinding after a busy day. The location is perfect—centrally located with easy access to both cultural attractions and the vibrant food scene. I highly recommend Paradox Hotel Singapore for anyone visiting the area!
lundybaby
Luxe King
Stayed in Oct 2024
Couples
23 reviews
4.7/5
Amazing
Posted on Dec 14, 2024
Great location,hotel's a little dated but amenities are all there plus swimming pool is great and service is good
JW
Luxe King
Stayed in Oct 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Nov 12, 2024
A really nice hotel in the Clarke Quay area. Located within walking distance ( 30 mins to China Town. little India and a little further to Marina Bay Sands). Close to subway so direct access to airport. Also a 28-35 taxi journey to airport. Lots of restaurants and bars also within walking distance. Lots of choice
A very nice hotel with lovely rooms, as in the pictures. Nice swimming pool, with pool bar. Gym. Cocktail bar and restaurant. The buffet breakfast is one of best 5 star breakfasts i’ve had in while, with plenty of choice from all over the world. Very friendly and helpful staff. We will definitely stay here again.
Kay
Luxe King
Stayed in Sep 2024
Couples
3 reviews
5.0/5
Outstanding
Posted on Nov 3, 2024
Always staying here. The location is good, service is good. The sound insulation is good. The breakfast is good. The dinner is good. Nothing much I can complain. I wish paradox hotel have programfor me to clock my status
Edwin John Chan
Luxe King
Stayed in Sep 2024
Couples
14 reviews
4.7/5
Amazing
Posted on Nov 1, 2024
The room was large and clean. Comfortable stay. Nice Gym and swimming pool. The morning breakfast was fantastic. Thanks.
Response from Property: Dear Edwin John Chan,Our team is so grateful for your positive feedback. Looking forward to having you again at Paradox Singapore Merchant Court in the future. Yours Sincerely,Christine ChooGeneral Manager
Siangming
Premier King Room
Stayed in Oct 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Nov 10, 2024
Great hotel with lots of friends travellers. Dinner buffet and breakfast buffet is good
Didi Hu
Premier Twin Room
Stayed in Oct 2024
Business travellers
8 reviews
5.0/5
Outstanding
Posted on Nov 22, 2024
Excellent location! Easy for walking around Clark quay and China town!
Sweet apple 66
Luxe King
Stayed in Aug 2024
Other
4 reviews
5.0/5
Outstanding
Posted on Sep 19, 2024
Mum and I recently had the pleasant experience of staying at the Paradox Singapore Merchant Court at Clarke Quay. I must say that the front office staff truly exceeded my expectations, especially Mr. WaiLun provided extraordinary and professional customer services. From the moment we walked in, we were greeted with warm smiles and impeccable service by him with strong sense of warmth.
He was incredibly professional and efficient, making check-in a breeze. Most importantly, he was always available to assist with any questions or requests I had, and did so with a genuine willingness to help.
Meanwhile, all other front office staff were also very knowledgeable about the hotel amenities and surrounding area, providing us with helpful recommendations. Throughout our stay, the front office staff went above and beyond to ensure that we had a comfortable and enjoyable experience.
Overall, the front office staff at the paradox truly set the standard for exceptional customer service. Their attention to detail, friendly demeanor, and dedication to guest satisfaction made our stay truly memorable. I would highly recommend this hotel to anyone looking for a luxurious and welcoming experience. Thank you very much for the Management of Paradox Singapore.
我和妈妈入住了这家Paradox Singapore, 我对他们的前台个性化优质服务印象非常深刻。从我到达酒店的那一刻起,前台工作人员WaiLun 就非常热情友好,给我们一种宾至如归的感觉。他迅速为我办理入住手续,更是用心倾听我们的需求,并为我们提供了个性化的服务。同时,他还主动询问我们是否需要帮助搬运行李和介绍酒店的设施。在整个入住过程中,前台工作人员始终保持着微笑,耐心解答我的问题,让我们感受到了他们的专业,细致和贴心的服务让我们感到非常温暖和舒适。我们对这家酒店的前台服务和行李人员给予了最高的评价,我会强列推荐给我的朋友们,希望他们也能体验到同样优质的服务。他们不仅仅是提供了高品质的住宿环境,更是用心关注每一位客人的需求,让客人感受到家的温暖。
Response from Property: Dear Sweet apple 66,Thank you so much for the much-appreciated 5-star review during your recent visit. We are delighted that you had a great experience and for highlighting the ambience and service. Your great feedback has been shared with our entire team, especially Wai Lun. They are certainly delighted to have been given the opportunity to create everlasting memories that you can cherish.Yours Sincerely,Christine ChooGeneral Manager
Andrew Curran
Premier King Room
Stayed in Jul 2024
Family
47 reviews
3.5/5
Posted on Sep 2, 2024
The hotel is fantastic with lovely location and very kind people at the front desk, concierge and room service.
The service at the restaurant where breakfast is served was also very good, except for the 2 persons at the entrance. There was a particular gentleman working the desk who made it seem as though guests were coming in for free, and it was up to him to ensure that no one eats for free. The attitude was all wrong and completely spoilt the atmosphere for many guests, not only for my family and me.
People are paying a handsome amount to stay at this nice hotel, where although paint jobs were ongoing on our floor, leading to a very strong stench of paint eminating through our floor all day. However, this high handed behavior by a few of the staff, takes the joy away.
Trust this will be looked into.
Response from Property: Dear Andrew Curran,Thank you for taking the time to share your review with us. We are delighted to note that you are happy about our central location and our friendly staff at the front desk, concierge and room service.On the other hand, we regret to know that we did not meet your expectations in other areas. We value your feedback as it is only with constructive comments that we can enhance the experience of our guests.We hope to have the opportunity to welcome you back for an improved experience in the near future.Yours Sincerely,Christine ChooGeneral Manager
Annabella C
Premier Double Room
Stayed in May 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Jun 24, 2024
Love the room, bedding, blanket, even toilet.. clean enough for us.. my daughter was comfortable on her bed. The pool size was average n crowded at certain time but all our kids definitely enjoyed it. Thank you hotel for helping us keep both our large cakes n also the complementary cake given to us in room. Service from hotel was great. Breakfast had a large varieties too.. we were all spoilt for choices. Check in early by an hour n check out was smooth. Great view too. It’s our 2nd stay n we never regret it.
6/20
Response from Property: Dear Annabella C,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our prime location, excellent facilities, and friendly staff. It was a pleasure to have you as our guest, and we hope to welcome you back soon for another wonderful stay.Yours Sincerely,Christine ChooGeneral Manager