Yuenanguo Hotel (Shenzhen Luohu Port Guomao Subway Station) Reviews

The staff were nice and helpful, room was tidy and clean..The location was good . We will book this hotel in the following trip to Shenzhen.

Great location and experience

Booked two beautiful king bed rooms ❤️The front desk service is pretty good. I called the front desk in the room and got a quick response. ❤️The robot delivers items, very cute ❤️There are coffee machines, water dispensers, and toothpicks in the underground lobby. ❤️The bed is huge ❤️Good location In terms of environment: the decoration is not good, the designs of the two rooms are different, one of the wash basins is installed outside the bathroom, which is obviously not planned well; the rooms look older, one of them smells musty; the wash basin is cracked ( See picture) In terms of hygiene: There are traces of smoking on the sheets, and there is a black hole, which is very scary; the hotel gave two bottles of water, the cap of one of which has been twisted open😱😱😱😱; there is no place between the toilet and the shower Shower curtain space 🫣 Air-conditioning system: One of the rooms uses a central air-conditioning system. This system is not good and makes the air very turbid. When other residents are smoking, second-hand smoke will be introduced into the room, making it almost impossible to breathe; among them The windows in a room cannot be opened😥😰 In terms of noise: it is also very noisy in the morning and evening (the sound of cars, people, TV, fighting, there is an SF Express store downstairs, and there are many trucks loading and unloading goods) I won’t book this hotel again next time🫣

The girl at the front desk in the lobby was polite and checked in quickly; the hotel is conveniently located, close to Luohu Village, the subway station, and shopping malls, and it only takes about 15 minutes to get to the border crossing; although the room is small, the price is relatively high and acceptable; Hygiene is also good; go to a nearby meeting and then book a hotel.

The hotel is comfortable and close to the train station. It takes about 10 minutes to walk to the train station. The price is reasonable. High cost performance and the room is very clean

The service is very good. I came here after reading the reviews. It's very convenient to stay here when you enter Hong Kong. You can choose the food, drinks and entertainment.

The hotel environment is very good, the rooms are clean and sanitary, the service attitude is good, the cost performance is high, the location is easy to find, and it is only a 10-minute walk from Luohu Port, which is very convenient to go to Hong Kong. Recommended!

① I have stayed here several times and always felt good. This time, I actually saw cockroaches crawling on the wall. It seems that I was lucky not to live in a room with cockroaches before. ② When checking in, I was obviously the first one to arrive, and then a man with a strong social atmosphere came to register and asked the front desk to help her open a room. The front desk ** actually put down the procedures for opening a room for me and turned to open a room for the man first. I was puzzled. Can't such a basic thing as serving in order be done? ③ At the same time, while the front desk ** was helping the man open a room, the man asked her if she knew which room XXX was staying in. She said she didn't know, and then the man asked her to help him check it. She actually went to the computer to help him check it. I was shocked. Could the customer's privacy information be leaked so easily? Although I was not the one being checked, and although I have never worked as a hotel front desk, protecting customer information is a basic professional ethics. Everyone knows that such a low-level mistake should not be made, but she helped check it because of a customer's words. If this happened in a star-rated hotel, she would have been fired long ago.

Very close to Luohu Port, it only takes about 10 minutes to walk here. Convenient transportation. There are two subway lines nearby. It is very convenient to take the Luohu Middle School exam opposite. Like 👍

The hotel check-in experience is very good. The waiter will recommend rooms according to needs. The attitude is friendly and makes people feel warm.

The hotel now has a coffee machine, which can grind coffee and is very mellow. The room is very good and the mattress is soft. It is recommended to stay

The room was very clean and very close to Luohu Port. I will come here often.

I found this hotel by chance. This hotel is the closest to Luohu Middle School. It is right opposite and easy to find. The environment is very good, and the corridor is very quiet. The washbasin is very large and the room is very familiar and reassuring. 🌸

The lobby is magnificent, the front desk lady is very enthusiastic, the check-in is efficient, the room is clean and well-equipped. There is a free charging cable, which is not available in many hotels. High cost performance. When I checked in, I happened to encounter a fire drill for resumption of work. We felt very safe staying there, and the bed was very comfortable. First choice hotel