Yuenanguo Hotel (Shenzhen Luohu Port Guomao Subway Station) Reviews
Yuenanguo Hotel (Shenzhen Luohu Port Guomao Subway Station)
Platinum Times Apartment, No.1009 Nanhu Road, Shenzhen, ChinaView Hotel Details
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Yuenanguo Hotel (Shenzhen Luohu Port Guomao Subway Station) Guest Reviews
4.3/5
Very Good
355 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.3
Cleanliness4.3
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All Reviews(355)
Positive reviews(343)
Reviews with photos/video(134)
Great value for money(30)
Easy to get around(20)
Friendly front desk staff(18)
Close to train station(5)
Perfect for business trips(3)
Stayed multiple times(3)
Comfortable bed(3)
Negative reviews(12)
Wing Ming
Special Queen Room
Stayed in Apr 2024
Couples
3 Reviews
3.7/5
Posted on Apr 23, 2024
The staff were nice and helpful, room was tidy and clean..The location was good . We will book this hotel in the following trip to Shenzhen.
Guest User
Boutique Double Room
Stayed in Sep 2023
Friends
1 Reviews
5.0/5
Outstanding
Posted on Sep 14, 2023
Clean and sanitary. The bedding is all brand new. It's a very comfortable stay. The front desk service is good.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope that Yue Nanguo Hotel will be the warmest and most unique place in your memories. that! Come back to Yuenanguo Hotel often. I wish you well!
Anonymous User
Lijing Double Room
Stayed in Aug 2023
Friends
28 Reviews
3.7/5
Posted on Aug 19, 2023
This is my first time staying at Yue Nanguo Hotel. It has convenient transportation, ok environment, good value for money, and good front desk service... The room is a little different from the online photos, but it's acceptable.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! I'm sorry I didn't get your five-star review! We will work harder and hope you can see our changes and improvements next time. Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope that Yue Nanguo Hotel will be the warmest and most unique place in your memories. that! Come back to Yuenanguo Hotel often. I wish you well!
Guest User
Boutique Double Room
Stayed in Jul 2023
Business travellers
18 Reviews
5.0/5
Outstanding
Posted on Jul 16, 2023
To be honest, this hotel is pretty good. The bedding is new and I slept very comfortably. The air conditioner is super powerful. If it's too cold, you might catch a cold. Also, the water from the shower head is awesome, so it's a pleasure to take a shower! Good service and good hygiene! Managers are better! recommend
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope that Yue Nanguo Hotel will be the warmest and most unique place in your memories. that! Come back to Yuenanguo Hotel often. I wish you well!
Anonymous User
Boutique Double Room
Stayed in Mar 2023
Couples
12 Reviews
4.0/5
Very Good
Posted on Mar 21, 2023
The price is economical and the facilities are well maintained. However, the toilet seat obviously does not fit the size of the toilet seat. The front desk service is really kind and friendly. Even after checking out and sitting at the front desk for a short rest, the waiter provided us with water to drink. 5 points is given Service, but the room always had a strong smell of smoke. Even if the exhaust was turned on and the air conditioning ventilation function was selected, it had no effect at all. The food delivery robot is cute
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing this hotel. We apologize for not giving you a very good experience during your stay. We have submitted your feedback to the relevant departments. I hope to get your 5-star praise next time. Yue Nanguo looks forward to meeting you again~
Guest User
Boutique Double Room
Stayed in Jun 2023
Business travellers
9 Reviews
1.0/5
Posted on Jun 3, 2023
It was like entering a mahjong parlor. People were playing mahjong all night, and from time to time they would run into the corridor and talk loudly on the phone. I didn't sleep all night. I was going to catch up on some sleep at around 7 o'clock the next day, but another group of people came over to play. Mahjong. The room is the smallest I have ever stayed in. It doesn’t match the pictures online at all. It’s a lie.
Original TextTranslated by Google
Response from Property: Dear guest, hello: Thank you for choosing to stay at this hotel. I am very sorry that your stay was not satisfactory. Thank you for your feedback. If you are sensitive to sound while sleeping, you can inform the front office staff when you check in so that we can help you choose a quiet room. We will further strengthen the comprehensive business capabilities of the front office staff in the future. We look forward to welcoming you again. Come!
Anonymous User
Boutique Double Room
Stayed in Mar 2023
Business travellers
2 Reviews
1.0/5
Posted on Apr 1, 2023
The contrasting prices on the same day are really deceiving. It’s the same as everyone else. I booked the same room for 260 yuan, but after a while the price dropped by dozens of yuan. I said I had no choice but to change after checking in. Who else feels comfortable and is a regular customer who stays here often?
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Boutique Double Room
Stayed in Feb 2023
Business travellers
36 Reviews
1.0/5
Posted on Feb 3, 2023
Cheap is cheap, but dirty is really dirty. There were several cigarette butts on the floor of the room that were not cleaned. The room also smelled of cigarette smoke. It was all over the quilt. I didn’t dare to take off my clothes. When the toilet was opened, the toilet seat fell off. It was really not an emergency. I would not choose to stay there temporarily.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing our hotel. We apologize for not giving you a good experience during your stay. We have submitted your feedback to the relevant departments. Company leaders attach great importance to this and must strengthen training for employees to return to work after the holiday. We hope to provide you with a satisfactory stay experience next time you stay, and we also hope that Nanguo Hotel will become your first choice in Shenzhen.
Guest User
Boutique Double Room
Stayed in May 2022
Other
2 Reviews
5.0/5
Outstanding
Posted on Jun 14, 2022
I have stayed at Yue Nanguo Hotel many times. It is a really nice hotel. Good location, room was comfortable and clean. A must-choose hotel every time you go to Shenzhen. The front desk is professional and enthusiastic, and the manager is like a family member. You can feel the warmth of home here. A really nice hotel. Recommended👍🏻
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I have seen green mountains as dark as rose but not as beautiful as your eyebrows. I have heard autumn water as cold as your murmur. The most touching words I have ever heard are your praises. Thank you for your five-point praise, which allows us to continue to shine with the joy of being affirmed!
Guest User
Boutique Double Room
Stayed in Dec 2021
Other
3 Reviews
5.0/5
Outstanding
Posted on Dec 26, 2021
The hotel is very clean and tidy. The front desk staff are very welcoming. Although I only remember one name, Sister Tang. In addition, the cleaning uncle is also very responsible. The store manager is very nice. He is not very good at using the hotel printer. I would like to ask the store manager to help. Got it done, 50% praise
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I have seen green mountains as dark as rose but not as beautiful as your eyebrows. I have heard autumn water as cold as your murmur. The most touching words I have ever heard are your praises. Thank you for your five-point praise, which allows us to continue to shine with the joy of being affirmed!