Shenzhen Xindelin Hotel (Chegongmiao Subway Station) Reviews
Shenzhen Xindelin Hotel (Chegongmiao Subway Station)
Shennan West Road, Futian District, Shenzhen, Guangdong, 518000, ChinaView Hotel Details
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Shenzhen Xindelin Hotel (Chegongmiao Subway Station) Guest Reviews
4.2/5
178 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(178)
Positive reviews(150)
Reviews with photos/video(60)
Easy to get around(37)
Great value for money(21)
Many amenities(16)
Close to metro(15)
Average sound insulation(12)
Friendly front desk staff(10)
Comfortable bed(9)
Well decorated(6)
Negative reviews(28)
liu ck
Deluxe Single Room
Stayed in Jun 2023
Couples
6 reviews
5.0/5
Outstanding
Posted on Jul 12, 2023
The hotel is like a few minutes nearby the subway station and right across the street of my loved one. A window with street view. I would like white light better in the room and bathroom also instead of yellow light. The room was okay.
Response from Property: We are happy that you were satisfied with the room, and we will keep up the good work to provide better service We look forward to seeing you again in our hotel!
Guest User
Korean-Style Single Room (No Window)
Stayed in Nov 2024
Solo travellers
15 reviews
2.6/5
Posted on Dec 26, 2024
I changed trains at Chegongmiao Station tomorrow morning, so I chose this and stayed cheaply. For this price, I really can’t ask for too much in Shenzhen. There are many delicious places near the hotel
Original TextTranslated by Google
Response from Property: Thank you very much for choosing our hotel. Although the price is affordable, we will try our best to provide you with a comfortable accommodation experience. Thank you again for your trust and support.
Guest User
Standard Double Room
Stayed in Feb 2024
Business travellers
11 reviews
5.0/5
Outstanding
Posted on Mar 21, 2024
The transportation is convenient and there are delicious food around, which is really good. It is also very convenient to take the subway. The only drawback is that the sound insulation of the room is not very good. It affects the sleep a little.
Original TextTranslated by Google
Response from Property: Thank you for your careful experience and comments. I believe that with you, the store will get better and better. We will correct the shortcomings and continue to maintain the good points! Looking forward to your visit again~ I wish you: smile and stay young forever!
Kelvin Ka
Korean-Style Single Room (No Window)
Stayed in Dec 2023
Solo travellers
4 reviews
3.2/5
Posted on Feb 15, 2024
It is mainly dilapidated, with cracked floors and average hygiene, but the location is convenient
Location: The hotel is located in the lively Old Town, close to the city center and major tourist attractions. You can easily get to various places on foot or using public transportation.
Condition of facilities: The hotel's facilities are relatively old, the floors may be cracked, and the sanitary condition is average. However, the hotel provides basic amenities such as comfortable beds, private bathrooms and basic toiletries. If you just need a simple place to stay, this hotel might be an option.
Pros: The best thing about this hotel is its location. It is located in the city center with many restaurants, shops and tourist attractions nearby. You can easily explore surrounding popular locations and enjoy local culture and entertainment conveniently.
Suggestion: If you have higher quality requirements for your accommodation environment, you may want to consider other hotel options. But if you're on a budget and location is important to you, the Old Town Convenience Inn may be a reasonably priced option.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您的詳細反饋呀。對於酒店設施殘舊、地板破裂以及衞生狀況欠佳的情況,我們深感抱歉,這確實沒達到應有的標準,我們已經在計劃逐步對設施進行更新改造、加強衞生清潔工作了,希望後續能給您帶來更好的體驗。同時也很感謝您提到酒店位置方便這一優點,我們會繼續利用好這個優勢,盡力彌補其他方面的不足。期待您下次再來時能看到我們的改變,再次感謝您的選擇與反饋。
🌫Logan.J🇰🇵
Guestroom - Single Occupancy (Special, Shared Bathroom)
Stayed in Dec 2023
Travel with friends
22 reviews
5.0/5
Outstanding
Posted on Feb 17, 2024
Very clean! The projector didn't respond much, but it didn't matter since I was sleeping there. The lighting was also suitable.
Original TextTranslated by Google
Response from Property: 感謝您的認可呀!很抱歉投影儀出現了狀況給您帶來不便,我們已經安排人員去檢查維修了,爭取之後不再出現這類問題。很高興燈光能讓您滿意,也感謝您的包容,期待您下次再來入住,我們會努力為您提供更完善的服務呢。
Guest User
Korean-Style Single Room (No Window)
Stayed in May 2024
Business travellers
2 reviews
3.5/5
Posted on Jun 10, 2024
Because I was going to Nanshan on a business trip, but I also wanted to go to Dongmen at night, so I chose a place in the middle that was convenient for transportation. It didn't look like a hotel, but it was just like those cheap hotels in Hong Kong. Although it was a bit old, the decoration was good and the hygiene was acceptable. There were many restaurants downstairs.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel and we are sorry that you felt it was not like a hotel. We will continue to maintain the decoration standards and sanitary conditions to provide you with better services. The restaurants downstairs can provide you with convenience and hope to meet your dining needs during your business trip. We look forward to your next stay and wish you a smooth business trip!
Anonymous User
Korean-Style Single Room (No Window)
Stayed in Jul 2023
Other
1 reviews
1.0/5
Posted on Aug 15, 2023
A very poor hotel with dirty floors and poor service. A child in their store came into my room to eat, and water dripped on the quilt. I yelled three times, but the store refused to change it. The female owner had the worst attitude. When there was water on the floor, they asked me to mop it with a mop. I did it all by myself. So I was so angry that I left at around six o'clock in the morning the next day. Highly recommend this hotel
Original TextTranslated by Google
Response from Property: 實在太抱歉了,給您帶來了這麼糟糕又委屈的體驗,這都是我們的失職呀。我們一定會嚴肅處理相關問題,加強員工管理和服務培訓,保證以後絕不再出現這樣的情況了。再次向您誠摯地道歉,希望您能消消氣,也感謝您指出我們的不足,我們一定努力改進。
C~N~X
Cozy Queen Room
Stayed in Dec 2023
Couples
58 reviews
5.0/5
Outstanding
Posted on Feb 8, 2024
The first stay was good, but there was only one trash can in the whole room, and it was in the bathroom, which was a bit inconvenient.
Original TextTranslated by Google
Response from Property: 非常感謝您的認可呀,同時也特別感謝您指出垃圾桶設定不太方便這點,這確實是我們考慮不周的地方呢。我們會盡快安排增加房間內其他區域的垃圾桶,爭取給您以及後續入住的客人帶來更便利的體驗。期待您再次光臨,祝您生活愉快哦!
Guest User
Guestroom - Single Occupancy (Special, Shared Bathroom)
Stayed in Dec 2023
Other
4 reviews
1.0/5
Posted on Feb 17, 2024
Worst hotel I have ever stayed in, bar none.
The hotel is still under renovation, and there are traces of construction sites everywhere. There is no customer service, and some staff members live in the rooms. They were talking in the corridor and it was very noisy. The sound insulation is super poor.
I chose the room without a bathroom and needed to use the public bathroom. The public restrooms are only used by staff, and the bathroom doors are broken, making it impossible to take a shower.
The service attitude is super bad. I asked the waiter to add a quilt, but they didn't give it. In short, the attitude of the boss and the landlady was very bad. I didn't expect to encounter this kind of store in Shenzhen.
Original TextTranslated by Google
Response from Property: 尊敬的客人,看到您這樣的反饋我們感到無比愧疚與自責呀!您這次的入住體驗如此糟糕,都是我們工作沒做到位,沒能給您提供應有的服務和舒適環境,這確實是我們的嚴重失職。對於酒店裝修帶來的不便、工作人員的吵鬧、公共衞生間的問題以及服務態度差等情況,我們一定會深刻反思,馬上進行全面整改,加強對員工的管理和培訓,儘快修復完善各類設施,爭取以後絕不再出現這樣的情況。再次向您致以最誠摯的歉意。
Young321
Korean-Style Single Room (No Window)
Stayed in Dec 2023
Business travellers
8 reviews
2.0/5
Posted on Jan 30, 2024
There was a lot of yelling in the corridor in the early morning, and no one cared. Was there a basketball training camp upstairs in the morning?
Original TextTranslated by Google
Response from Property: 尊敬的客人,真的非常抱歉給您帶來了這麼糟糕的體驗呀!走廊大喊大叫以及樓上噪音的情況確實不應該出現,是我們在管理和秩序維護方面沒做到位。我們會馬上加強這方面的管控,確保類似情況不再發生,給大家營造一個安靜舒適的住宿環境。再次向您表示深深的歉意,希望您能原諒我們此次的不足,期待後續還能有機會為您服務。
Kung
Standard Single Room (Without Window)
Stayed in Dec 2023
Family
16 reviews
4.5/5
Great
Posted on Jan 29, 2024
The hotel service is very good, and the owner and his wife are also very helpful. The room facilities are good, the transportation is convenient, and the overall feel is very good. I will consider coming back next time.
Original TextTranslated by Google
Response from Property: 非常感謝您的評價呀!能得到您的認可我們特別開心,也很榮幸能給您留下這麼好的整體印象。我們會繼續保持熱情的服務,不斷完善設施,期待您的下次光臨,一定會讓您再次滿意而歸呢
Zhiyuandelvxing
Standard Single Room (Without Window)
Stayed in May 2023
Business travellers
3 reviews
1.0/5
Posted on Jun 19, 2023
It’s a dirty, bad, smelly, and noisy hotel. My friend, it’s better to spend an extra 200 to stay in a better one. Things are not good, no matter how cheap they are, they are also expensive. The main thing is: it’s not worth it! Still suffered
Original TextTranslated by Google
Response from Property: 很抱歉給您帶來了如此糟糕的體驗。我們非常重視您的反饋,會立即對酒店的衞生、環境和噪音問題進行全面排查和整改。我們深知這次沒有達到您的期望,希望有機會能重新為您提供優質的服務,挽回我們在您心中的形象
Guest User
Korean-Style Single Room (No Window)
Stayed in Feb 2024
Business travellers
9 reviews
5.0/5
Outstanding
Posted on Mar 29, 2024
The price/performance ratio is OK. Close to the subway
Original TextTranslated by Google
Response from Property: I really appreciate your giving us a good review despite your busy schedule! Seeing your concise and clear praise is like a spring breeze. They all say that Xindelin Hotel is as comfortable and safe as home. I hope your family will come back to visit us often!
Anonymous User
Korean-Style Single Room (No Window)
Stayed in Feb 2024
Couples
9 reviews
2.2/5
Posted on Mar 4, 2024
There is urine on the toilet and dust on the quilt.
Original TextTranslated by Google
Response from Property: Thank you for your review, we will pay attention to it in the future
Guest User
Standard Single Room (Without Window)
Stayed in Feb 2024
Family
4 reviews
1.7/5
Posted on Mar 31, 2024
No mirror, very noisy, windows not well shaded
Original TextTranslated by Google
Response from Property: Hello: Thank you very much for your feedback. The decoration company of the same type of room underestimated the quantity so it was not installed in time. I have already urged them and I am very sorry for the inconvenience caused to you.