CitiGO Hotel Shanghai Pudong International Airport

CitiGO Hotel Shanghai Pudong International Airport Reviews

CitiGO Hotel Shanghai Pudong International Airport

No.98 Chezhan Road, Pudong New Area, Shanghai, ChinaView Hotel Details
CitiGO Hotel Shanghai Pudong International Airport
CitiGO Hotel Shanghai Pudong International AirportCitiGO Hotel Shanghai Pudong International AirportCitiGO Hotel Shanghai Pudong International Airport
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CitiGO Hotel Shanghai Pudong International Airport Guest Reviews

4.8/5
Excellent
1040 reviews
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1040)
Positive reviews(999)
Reviews with photos/video(170)
Offers pick-up/drop-offs(150)
Delicious breakfast(147)
Friendly front desk staff(69)
Close to airport(51)
Perfect for kids(29)
Well designed(26)
Excellent room layout(14)
Has facilities for children(4)
Negative reviews(41)
Beeyuan Lim
Huange Double Bed Room
Stayed in Oct 2024
Solo travellers
5 reviews
5.0/5
Outstanding
Posted on Nov 28, 2024
A convenient stay if arrive ShangHai at midnight. It’s around 20mins from the airport.
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
Gigi USA
Huanyi Double Bed Room
Stayed in Jul 2024
Solo travellers
28 reviews
4.0/5
Very Good
Posted on Aug 5, 2024
Perfect pace to stay. So awesome.. room are super clean good neighborhood .. a lot of places to hangout..
Response from Property: Dear guest: Hello! Thank you very much for your support and trust in us. It is a pity that we did not receive your full 5-point review. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at CitiGO. We look forward to your visit again to review our progress and wish you a happy day!
Anonymous User
Joyful Double Bed Room
Stayed in Jun 2024
Solo travellers
2 reviews
4.0/5
Very Good
Posted on Jul 9, 2024
Overall the hotel is good if you are going airport and disneyland because got free shuttle transport ... if you want to travel by public transport then the bus station just 3 minutes walk frm the hotel (mrt is super far from hotel so you need to take bus then only mrt) I select this hotel over the tons of accommodations because of the breakfast and to be honest the breakfast here really under my expectation and make me upset.... meal serve without indicator thus it a problem for me as i dont eat beef due to allergy (accidentlly pick and eat beef and faster split out ...lucky no allergy). I dint ask the worker there about the food because they are not really friendly. Need to pay for coffee. Most of the frontliner is teenager so cant expect they are excellent in customer services (some of them really need to be more polite and pro in job) About Room... Design is modern style which is good... got fridge ... but why 4 stars hotel not provide coffee or tea in room like other hotel ?
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at CitiGO and sharing your stay experience. I am really touched by your comments. I am glad that the hotel can bring you a wonderful time during your trip. Your praise really gives us great encouragement. At the same time, thank you for your valuable suggestions. We will definitely do better and strive to provide every guest with a home-like stay experience~ Welcome to come home often!
Ali-Pakistan
Huanyi Twin Room
Stayed in Oct 2024
Business travellers
8 reviews
4.2/5
Very Good
Posted on Nov 25, 2024
I stayed one night at this hotel; it was my second time there. They arranged the Pickup from PVG. The rooms are good. The staff needs to learn English as well. They are in Shanghai.
Response from Property: 尊敬的賓客：感謝您選擇我們並對酒店給予支持與厚愛。您對酒店設施及服務的滿意是酒店全體員工工作的動力，讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。酒店客房温馨的佈置，並配有免費高速 WIFI，是您外出旅遊的最佳選擇。為您服務是我們的榮幸，酒店全體員工期待您的下次光臨！
Sonny94
Huange Deluxe Suite
Stayed in Jul 2024
Travel with friends
19 reviews
2.2/5
Posted on Aug 7, 2024
So disappointed at the ride service and I don’t expect more than “good morning, hope you had a nice stay” that’s enough to give 5 stars on the service review but instead I got 4 people standing at reception giving me weird stares and laughing amongst each other and only caught 1 of them saying “foreigners” in Chinese. I mentioned to them that they’re rude and it’s unnecessary. Guess what? They continued giggling amongst each other. While waiting for my taxi and writing this review at the entrance door, guess what? They were still giggling. No sorry nothing! I am the type of person that gives 5 star reviews even if I feel it’s 3 stars but if the service is great, I easily give 5 stars! This bad review was asked for because so opportunities were had where they could’ve easily apologized or say it’s a misunderstanding, something! I got nothing!l but 4 people staring and giggling at me like I’m their damn entertainment.
Response from Property: Hello dear guests! Thank you very much for choosing to stay at CitiGO Hotel Shanghai Pudong Airport Chuansha! We sincerely apologize for not being satisfied with your stay. The hotel management takes your review seriously and will investigate the matter immediately after your review. The staff keeps smiling after receiving your room card. This may cause you to misunderstand and think that the staff is laughing. The hotel has always advocated "careful smile service" for guests of different nationalities and ethnic groups. I am also very sorry that I did not have a pleasant communication with you. At the same time, we are very grateful for your valuable opinions on the hotel. We will definitely review our shortcomings and actively correct them. We will also continue to work hard to continuously improve various services and strengthen staff training, and wholeheartedly provide you with better services. We hope that We can provide you with a more comfortable and warm stay experience next time. All the hotel staff look forward to your stay again!
Isu
Joyful Double Bed Room
Stayed in Jun 2024
Business travellers
57 reviews
4.0/5
Very Good
Posted on Sep 8, 2024
A convenient hotel for airport early flight passenger . It’s ok if you don’t mind any kind of extra for your comfort
Response from Property: 尊敬的賓客：您好！感謝您選擇 CitiGO 酒店，我們很高興您在酒店有一段愉快的入住經歷，感謝您對酒店的支持與信任，同時感謝您對酒店提出的寶貴建議，我們將繼續努力，為您提供更加舒適温馨的入住體驗。 期待着您的再次光臨和惠顧！
Karen
Huanyi Twin Room
Stayed in May 2024
Travel with friends
21 reviews
5.0/5
Outstanding
Posted on Jun 3, 2024
Close to Pudong Airport. Airport transfer for early morning flight timetable is 5.30am, 8.30am only, if request 7.30am, need to arrange by own.
Response from Property: 尊敬的賓客：您好！非常感謝您對CitiGO的支持，您的滿意是我們一直努力的方向，我們不但7:00-12:00提供超長時間自助早餐，晚上22點-23點酒店還準備了暖心免費宵夜雞湯小餛飩享用。還有迪士尼和浦東機場免費接送班車，如需班車可提前一天致電前台免費預約，酒店停車場為住客在住期間免費停車，離店時需在前台登記車牌號碼即可免費出行！期待您的再次光臨
Mmmaggie
Joyful Double Bed Room
Stayed in Oct 2023
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on Nov 20, 2023
This was one of the nicest hotels of my entire trip! Clean, modern, and amazing room and building. Some of my fav parts of the stay was the spacious room + huge yet cozy bed, brunch buffet (that lasts until noon!), midnight wonton snack, open workspace with river view, free DIY laundry, super friendly staff, and location right next to the ancient town! Highly recommend staying here for a more interesting place to stay the night before a flight out from Pudong Airport!
Response from Property: Dear guests: Hello! Thank you very much for your satisfactory review. In addition to the free shuttle bus to Disneyland and Pudong Airport, we also prepare chicken soup wontons for you to enjoy for free from 22:00-23:00. welcome next time!
Ksenija路娜
Joyful Double Bed Room
Stayed in Jun 2024
Solo travellers
17 reviews
5.0/5
Outstanding
Posted on Aug 2, 2024
Amazing hotel, clean and comfortable. Nice place to rest before your flight.
Response from Property: 尊敬的賓客：您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨！歡迎您再回來體驗，祝生活愉快！
Guest User
Huange Deluxe Suite
Stayed in Mar 2024
Family
4 reviews
5.0/5
Outstanding
Posted on May 23, 2024
Beautiful hotel. We arrived early, the manager was very kind, allowed us to check in early and provided beautiful afternoon tea. Close by is a beautiful area and has lots of food around. Exceptional service from staff. Highly recommend the hotel.
Response from Property: 尊敬的賓客您好，感謝您對我們的認可，客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力，打造五星級水準，期待下一次的出行，我們能為您創造更加完美服務。
sumsumtse
Family Friendly Room
Stayed in Feb 2024
Family
8 reviews
5.0/5
Outstanding
Posted on Apr 15, 2024
Spacious room and clean! We stayed here for a night as we are catching an early morning flight from pudong the next day. Staffs are friendly and provide warm bottles of water on arrival, also offer night supper at night.
Response from Property: 尊敬的賓客：您好！非常感謝您對CitiGO的支持，您的滿意是我們一直努力的方向，我們不但7:00-12:00提供超長時間自助早餐，晚上22點-23點酒店還準備了暖心免費宵夜雞湯小餛飩享用。還有迪士尼和浦東機場免費接送班車，如需班車可提前一天致電前台免費預約，酒店停車場為住客在住期間免費停車，離店時需在前台登記車牌號碼即可免費出行！期待您的再次光臨！
Bruna Consentino
Joyful Double Bed Room
Stayed in Sep 2023
Couples
31 reviews
4.5/5
Great
Posted on Oct 4, 2023
We chose a no smoking room, but our room had a very strong cigarette smell. This is the only complaint.
Response from Property: Thank you for sharing such a detailed review. I am sorry that this stay did not fully meet your expectations. About each of theA valuable suggestion we will share with the hotel management to find the shortcomings from the details, maintain the good aspects, and improveInsufficient. We always strive to create the perfect stay experience for our guests, and we believe that you will have a new experience next time you stay,We sincerely invite you to come again.
Guest User
Huanyi Twin Room
Stayed in Jan 2023
Solo travellers
6 reviews
5.0/5
Outstanding
Posted on Feb 15, 2023
Stayed here for a short overnight before my flight. Great hotel with exceptional service (food order brought to door, late check-out). 100% recommendation.
Response from Property: Thank you for staying with us and recommend our hotel. We are very appreciated for ur comments and looking forward ur back. Regards!CitiGO Hotel Pudong Airport Shanghai
Anonymous User
Huanyi Double Bed Room
Stayed in Jan 2025
Other
23 reviews
5.0/5
Outstanding
Posted on Feb 22, 2025
The hotel has a good location, with Chuansha Ancient Town nearby where you can take a walk; the public areas are clean and tidy, and the staff are attentive; the guest rooms are distinctively decorated and reasonably laid out.
Original TextTranslated by Google
Response from Property: [Return to Happy Hometown Free Pickup and Drop-off at Disney] Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly.
Guest User
Family Friendly Room
Stayed in Jan 2025
Family
1 reviews
1.6/5
Posted on Feb 12, 2025
The toilet and shower room are quite small. The worst and most unacceptable thing is the airport drop-off service, which can only start at 5:30. If you book an early shift, you have to take a taxi for more than 50 yuan. If you book an early shift, you should consider it carefully. The hotels I stayed in before all offered airport drop-off at any time.
Original TextTranslated by Google
Response from Property: 【出行無憂 免費接送機】尊敬的賓客您好！非常感謝您選擇CitiGO歡閣 酒店，並抽出寶貴的時間與我們分享您的入住體驗。關於班車問題，酒店內的所有班車服務都是免費提供到在住客人的，但因班車是和第三方班車公司合作並非酒店內部班車，提供到的時間段都是固定時間點且在攜程後台並明確標註免費班車的接送時間，而酒店的接送機班車發車時間最早一班是5點30分，酒店內接送機班車時間在攜程後台展示的時間和前台立牌展示的最早時間均為5點30分，班車時間展示在攜程後台也是為了讓客人如果覺得時間不合適有更多的選擇。酒店或許還沒達到您的要求，我們感到非常抱歉，我們酒店歡迎並珍惜您的每一句中肯的意見。祝您生活愉快，身體健康，酒店全體員工期待您的再次光臨！