Phoenix Island Resort Sanya Reviews

Amazing hotel, beautiful, spotless, amazing views of the sea, lush tropical pool area and the most comfortable beds ever. Staff were all soo lovely, especially the reception staff who were soo helpful, kind and patient with us as we tried to translate from English to Chinese.

The room was immaculate! The view was fantastic! I would advise that if you’re English speaking, don’t bother calling for room service. We called them and the person on the other line said: “Sorry, no English.” and hung up the call in my ear LOL! At least they sent someone over and she took our order from our room. Do not order anything off the menu, just eat from the buffet. I promise you, the buffet is 10x better. And don’t go to the beach that’s across the bridge (there’s a cart that transports you across the bridge, for free). That beach is 50m from the bridge, don’t do it! Rather get a DiDi or taxi to Dadonghai and visit the beach there - a bit crowded but I promise you visually more appealing! The lights at night are gorgeous and there’s also a lounge on the 33rd floor so if you go there as the light show is happening, it’s just amazing!

There are no restaurants nearby, so you have to go across the bridge to find restaurants, which was a bit of a disadvantage. The service was very good. Fruit was brought to the room every day. And for my little girl's birthday, they also made a cake and she really liked it. I would like to thank the manager Sally for this.

Location is best in Sanya. Because there was helicopter, boat service and you can see ocean in front of window. Also you can do shopping near by hotel. It takes 10 minutes from this hotel. Breakfast was so many choices.

I stayed at this Resort for my birthday. Sally was kind enough to gift me a birthday cake. Her customer service is top tier. Friendly and ensure all was ok. The location is not bad, 30 minutes out from the airport. There are many activities to do near the resort so that was a plus.

My stay at this hotel was a good one. The hotel looks so beautiful at nights. The hotel is like 35-40 minutes away from the airport. There are activities that can be done at the hotel, such as helicopter rides. The view from the room is breathtaking. I was a bit sad that I was not able to fully use all the facilities at the hotel due to the surprisingly cold weather. The room was okay, I wish it had a bit more colour and beauty. The room was clean for the most part and the bed was comfortable. The hotel staff were very helpful, professional and friendly. Fruits and drinks were offered. Breakfast was good and the food available for room service was also good. Overall a good stay.

Phoenix Island Resort Sanya offers an exceptional experience for travelers seeking luxury and tranquility. Nestled on Fenghuang Island, the resort provides breathtaking sea views that guests can enjoy from spacious, well-appointed rooms. Many visitors have praised the large balconies, some featuring bathtubs, which allow for a relaxing soak while overlooking the ocean.  The resort’s staff is frequently commended for their professionalism and friendliness. Guests have noted their willingness to assist and the warm hospitality extended throughout their stay.  The on-site dining options are diverse, with a variety of cuisines available. While some guests found breakfast to be on the pricier side, many appreciated the quality and selection offered.  The resort’s location is both exclusive and convenient. Situated on a private island, it ensures a peaceful environment, yet remains within easy reach of Sanya’s main attractions. The well-maintained gardens and facilities, including a rooftop pool with panoramic views, enhance the overall guest experience.  In summary, Phoenix Island Resort Sanya is an excellent choice for those looking to indulge in luxury amidst stunning natural beauty. The combination of exceptional service, comfortable accommodations, and prime location makes it a standout destination in Sanya.

We have enjoy days with Pheonix island resort

Thank you. It was great.

Over nice service, russia - chinese friends, they all staff trying to me help, good people. Sally and Ender

Best hotel and best service by far ! Especially Sally who's speaking very good English and taking care of us making sure we have everything we need !

An amazing place to be🤩I had a nice time in the Hotel. The sea view from my room was amazing 🤩as well . Sally from the staff was very friendly and professional. I definitely recommend you visit this resort.⭐️⭐️⭐️⭐️⭐️

thank you for all workers and specially Thank for Sally and Anderson it’s so beautiful view🤩

Sanya Phoenix resort location, view and service is great, we loved to stay for 5 nights.The reception manager Mr. Sally who speaks English upgraded our room into twin king bed suite which was perfect for us to stay comfortably.Thank you