Renaissance Paris Arc de Triomphe Hotel Reviews

Response from Property: Dear Guest,I am Flavio Vieira, Guest Relation Manager, thank you for sharing your feedback. We’re pleased to know you enjoyed our location and found our staff friendly. I appreciate your comments about the service and the replenishment of amenities. Could you please provide more details about your experience? This will help us conduct further research and improve our quality.We hope to welcome you back for an even better stay in the future!Best regards,Flavio

Response from Property: Dear Eissa Shamiyeh,Thank you for choosing our hotel during your stay In Paris and for your notation.The team thank your comment and will be delighted to welcome you back to share a new one Parisian experience.Brice - Assistant Front Office Manager

Response from Property: Dear Valued Guest,It has been a pleasure to welcome you at Renaissance Paris Arc de Triomphe.We hope you come back in the near future!Best regards,Brice - Assistant Front Office Manager

Response from Property: Dear M. Rose,My name is Flavio Vieira, and I am the Guest Relations Manager at the Renaissance Paris Arc de Triomphe. Thank you for taking the time to share your feedback about your stay with us in August.We are pleased that you enjoyed your experience in our Stand'R Room. As we continuously strive for excellence, we would love to hear your suggestions on how we could enhance your experience even further.We look forward to welcoming you back soon!Best regards, Flavio Vieira Guest Relations Manager Renaissance Paris Arc de Triomphe

Response from Property: Dear Valued Guest,Thank you for your wonderfull notation. We are also happy to hear our staff was helpful and responsive whenever you needed anything.We all hope to have the pleasure of welcoming you back very soon. Best regards, Brice - Assistant Front Office Manager

Response from Property: Dear Mr. Congmingtunvlang,I am Flavio Vieira, the Guest Relations Manager at Renaissance Paris Arc de Triomphe Hotel. Thank you for sharing your detailed feedback about your recent stay. I would like to take this opportunity to clarify some points that may have caused misunderstandings.Regarding breakfast, our records indicate that you had two separate reservations: one from January 28th to 31st, which included breakfast, and another from January 31st to February 1st, which did not. This explains the difference in breakfast charges during your stay.On the matter of Wi-Fi, our night staff provided an alternative internet network as a temporary solution. We regret if this was not fully understood or communicated effectively at the time.Our hotel is committed to eco-friendly and sustainable practices. As such, we offer complimentary water fountains on every floor with fresh still and sparkling water, along with refillable bottles for our guests' convenience. This approach aligns with the growing trend in luxury hotels to reduce single-use plastic. For guests who prefer specific branded mineral waters, these are available through room service and are subject to a separate charge, as is standard practice in many hotels. This allows us to cater to varying preferences while minimizing our environmental impact.The €100 per night is a standard pre-authorization to cover potential incidentals. This is explained in the registration form signed during check-in and is automatically cancelled if no additional charges are incurred.Concerning the alarm clock, these are typically deactivated by default. We apologize if there were any unwanted changes to its settings during your stay.Lastly, we provide complimentary replenishment of all toiletries upon request and during daily room cleaning. We regret if this was not clear or if it caused any inconvenience.We strive to ensure clarity in all our services and policies. If there were any communication gaps during your stay, we sincerely regret this. Thank you again for your feedback, as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,Flavio VieiraGuest Relations Manager

Response from Property: Good afternoon M. Duoduo,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us and that our early check-in helped make your visit to Paris more comfortable. It’s great to know you appreciated our location, breakfast, and friendly service.We look forward to welcoming you back on your next trip to Paris!Kind regards,Flavio VieiraGuest Relation Manager

Response from Property: Dear Yingtaozizi,Thank you very much for taking the time to write this wonderfull comment regarding our hotel.We are so glad to hear that you had really great stay with us.We are delighted to welcome you back at our hotel.Brice - Assistant Front Office Manager

Response from Property: Dear Shijiezaijiaoxia2019,Thank you for staying at our hotel and sharing your experience.We would like to appologized for the hot water problem you had on the first night and we are glad to hear that we find a quick solution to resolve it.We will be happy to welcome you back for your futur stay in Paris.Brice - Assistant Front Office Manager

Response from Property: Good afternoon,I am Flavio Vieira, the Guest Relation Manager. Thank you for your review and for sharing your thoughts about your stay. We’re pleased to hear you enjoyed our location next to the Arc de Triomphe. However, I’m sorry to learn about your experience with the breakfast service, particularly the delay in preparing the fried eggs.Could you please provide more details about your breakfast experience? Specifically, when did you encounter this issue, and what was your order? Your feedback is invaluable as we strive to enhance our service quality.We hope to welcome you back for a more enjoyable stay in the future!Warm regards,Flavio

Response from Property: Good afternoon Mr. Kwokfanjames,Thank you for your review and for staying with us. I am Flavio Vieira, Guest Relation Manager. I’m sorry to hear that your experience did not meet your expectations. Could you kindly provide more details on what you found unsatisfactory about the location and the room cleaning? Your feedback is important to us.We hope to have the opportunity to welcome you again and offer a more positive experience.Kind regards,Flavio Vieira

Response from Property: Dear Guest,Thank you for sharing your feedback regarding your recent experience with us. I understand that your booking situation was difficult, and I’m sorry to hear about your disappointment.To ensure fairness and consistency for all our guests, we are required to adhere to our established cancellation policy, which is applied equally to everyone. We strive to be as accommodating as possible within the bounds of this policy to maintain equity for all.If you have any further questions or would like assistance with future bookings, please don’t hesitate to reach out.Warm regards,Flavio VieiraGuest Relation Manager

Response from Property: Good afternoon,Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed the tranquility of your room and appreciated our location. It’s great to know you found your stay to be a good value. We can’t wait to welcome you back on your next trip to Paris!Best regards,Flavio VieiraGuest Relation Manager

Response from Property: Dear Guest User,First of all, thank you very much for choosing the Renaissance Paris Arc de Triomphe. Also, we would like to sincerely thank you for taking the time to send us your review regarding your time with us.Please accept our most sincere apologies for not being able to meet your expectations as this is not representative of the high level of service of Marriott.Please kindly be informed that we have shared your experiences with the people involved to make sure that situations like yours will not occur anymore. We wish you could come back again and show you the real Marriott Experience.Brice - Assistant Front Office Manager