Barceló Torre de Madrid Reviews

Response from Property: Dear Guest,Thank you for your review.We are truly delighted that your anniversary visit to Barceló Torre De Madrid was marked by comfort and enjoyment.We are thrilled that you found the spaciousness of the room to your liking and that the comfort of our beds contributed to a restful night's sleep. Our rooms are indeed designed with guest comfort in mind, featuring large king-size beds and superior amenities.Finally, it is great that you appreciated the convenient location of our hotel, with easy metro access and proximity to various shops and restaurants. We are also pleased that the courteousness of our staff added to the positivity of your stay. Our location, soon to be even more appealing with the completion of the Plaza de España refurbishment, will allow guests like yourself to explore Madrid's historic center with ease.We hope to welcome you again in the future. Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: Dear Ausie Man, Thank you very much for your kind feedback.We are, nevertheless, pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Madrid .We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear you enjoyed our prime location and the excellent breakfast offerings. It's gratifying to know that our location facilitated your explorations and cultural experiences in Madrid. We take pride in being a convenient starting point for our guests to visit the city's most sought-after attractions and entertainment venues.We hope you were able to create memorable experiences during your walks to the nearby historical sites and while enjoying the vibrant performing arts scene.We look forward to welcoming you back in the future, best regards,Equipo de RecepciónBarceló Torre de Madrid

Response from Property: Dear Mohammed,Thank you very much for sharing your valuable feedback with us. We truly appreciate your comments.We are sorry to hear that your stay did not meet your expectations. We would have liked to understand more about how we can improve in order to provide you with a more enjoyable experience in the future.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: Dear Siu Ming,Thank you for your positive feedback.We're thrilled to hear you enjoyed our prime location and found the room to your satisfaction, reflecting our commitment to clean and comfortable accommodations. It's also gratifying to know that our breakfast met your expectations, showcasing our dedication to providing a delightful dining experience.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: Dear Sho,Thank you for your review.We are delighted to hear that you loved our facilities and found the swimming pool to be gorgeous. Your satisfaction is our top priority, and we always strive to provide the best possible experience for our guests.We look forward to welcoming you back. Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: 尊敬的賓客，您好！非常感謝您的入住與評價！很高興能為您的出遊帶來美好的時光。感謝您分享您的意見。很高興知道您對酒店的地理位置感到滿意。對於游泳池未能達到您的預期，我們深感抱歉。我們想澄清的是，游泳池的設計目的是為了提供健康養生（wellness）體驗，因此其大小和深度主要是為了放鬆和個人護理，而非用於強度較大的水上活動。至於我們員工的服務，抱歉未能達到您的期望，我們將致力於提升團隊的專業素質。感謝您的反饋，它將幫助我們不斷改進。衷心期待您的再次光臨，我們將為您奉上更好的住宿體驗，祝您生活愉快！Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: 尊敬的賓客，您好！非常感謝您選擇入住我們的酒店並留下寶貴的建議！ 我們很高興您在Barceló Torre De Madrid的體驗如此美好。我們非常高興您讚賞酒店的地理位置，附近的餐廳和商店，以及對面的大型Zara商店，這些都為您的購物體驗增添了便利。您對客房的清潔度感到滿意，以及對我們新推出的B-likeat自助早餐的好評，我們感到欣慰。這種新的餐飲體驗由營養師及飲食設計師Vanessa Losada設計，以有機成分為基礎，包括鮮榨果汁和多達20種的酸奶選擇。此外，我們很高興您欣賞我們酒店到馬德里皇宮的近距離，以及到其他博物館的便捷交通。我們期待您下次再次光臨。真心希望您能夠再次入住來感受我們的進步！祝您生活愉快，旅途順利！Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: Dear guests, hello! Thank you very much for leaving us your valuable suggestions despite your busy schedule! We are happy to hear that you were satisfied with your overall experience at Barceló Torre De Madrid. We are sorry for the noise in your room at night. We understand that this may affect the quality of your rest and we deeply regret that the solutions provided during your stay were not to your satisfaction. Please believe that we are always committed to providing a quiet and comfortable environment for our guests. We are very pleased that you liked our room design and the hotel's location, which is convenient for landmarks such as the Royal Palace of Madrid. Our location is one of our proud selling points, allowing guests to easily reach many of the city's top attractions on foot. We sincerely look forward to your visit again. We will provide you with a better accommodation experience and wish you a happy life! Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: Dear guests, hello! Thank you for choosing our hotel, we are honored to serve you! We are glad that your experience at Barceló Torre De Madrid was overall positive. We are sorry that the view from your room did not meet your expectations. Due to the location of our hotel, the view from some rooms may be restricted. We are always committed to ensuring that every guest has a comfortable and satisfying stay. We are delighted that you were satisfied with our suite upgrade and hotel services. Our team is always committed to providing excellent customer service to ensure every guest has an unforgettable stay. Finally, we are glad that you enjoyed our location, facing the Plaza de España and surrounded by shopping and dining options. Although we are some distance from the art museum, we are strategically located near the subway station, allowing easy access to various attractions in the city. We sincerely look forward to your visit again. We will provide you with a better accommodation experience and wish you a happy life! Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: Dear guests, hello! Thank you very much for leaving us your valuable suggestions despite your busy schedule! We are glad that you were satisfied with your experience at Barceló Torre De Madrid. Although the facilities in some rooms may not fully meet your expectations, we are deeply sorry. We always strive to provide every guest with impeccable accommodation. We are delighted that you appreciated the design of our hotel, the service of the front desk lady and your love for Madrid. Since its opening in 2017, Barceló Torre De Madrid has been considered one of the best hotels in the city, with a stylish, colorful and artistic design. Finally, we are very pleased that you were satisfied with the location of the hotel, the surrounding atmosphere and the quality of your night's sleep. Our hotel is located just opposite Plaza de España, making it ideally located for you to easily walk or bike to the Royal Palace, the Savatini Gardens and Madrid's Osturias district. We sincerely look forward to your visit again. We will provide you with a better accommodation experience and wish you a happy life! Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: Good afternoon,Thank you for taking the time to share your experience with us. We deeply regret the concerns you’ve raised regarding your recent stay.We would like to clarify that, during your time with us, we did not receive any communication from you regarding these issues. Had we been made aware of the situation, we would have taken immediate action to investigate the matter further and assist you accordingly.Please be assured that we take the security and privacy of our guests very seriously. Our hotel staff is strictly trained to respect guest rooms and privacy, and any action taken by our team would have been in accordance with our procedures. However, as no communication was made with us regarding this incident, we were unable to address it.We sincerely regret any distress this may have caused and appreciate your feedback, it would have been a pleasure to help if we had known about the situation earlier. We would love the opportunity to welcome you back in the future and assure you of a much more enjoyable and comfortable experience. Please do not hesitate to reach out to us directly if you decide to give us another chance so we can address any needs or concerns you may have beforehand.Sincerely,Public Relations TeamBarceló Torre de Madrid

Response from Property: Good afternoon,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused during your stay.We always strive to offer our guests the best possible experience, and it is clear from your comments that we fell short in several areas. Regarding the room size, we regret that it did not meet your expectations and that the front desk did not provide adequate information. We will review our communication processes to ensure more transparency in the future.We also apologize for the noise issues you encountered. We would like to clarify that we have no record of any noise-related complaints during your stay. Had we been informed about the situation at the time, we would have done everything possible to offer you a different room and ensure your comfort. As for the Wi-Fi, we have communicated your concerns about the it to our maintenance department so that they can look into it and address the issue promptly.We sincerely apologize for any inconvenience and appreciate your comments, as they help us improve our services. We hope you’ll give us the chance to serve you better in the future.Kind regards,Public Relations TeamBarceló Torre de Madrid