To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.0
Service4.1
Cleanliness4.1
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All reviews(36)
Positive reviews(20)
Reviews with photos/video(6)
Awesome stay(5)
Friendly staff(5)
Negative reviews(2)
Bruneian Traveller
Superior Room
Stayed in Jun 2024
Solo travellers
13 reviews
3.0/5
Posted on Jul 26, 2024
Went during low season so it may be a different experience. I was the only guest at the resort. Beautiful views and hermit crabs everywhere! Room was clean and simple. Left early because there was nothing to do and was not offered any activities such as island hopping etc. Breakfast not great and there are no other options on the island. Also they got my breakfast order wrong which was funny because I was the only guest at the resort how can you get one order wrong?
Guest User
Deluxe Family Room
Stayed in Dec 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Jan 14, 2025
Very clean rooms, nice location and friendly staff.
Guest User
Deluxe Twin Room
Stayed in Dec 2024
Couples
35 reviews
4.7/5
Amazing
Posted on Feb 10, 2025
Good resort. the beach is really nice.
Guest User
Stayed in Dec 2024
Solo travellers
3 reviews
5.0/5
Outstanding
Posted on Jan 19, 2025
In my opinion, the best accommodation option on Koh Hai. Excellent restaurant, they cook delicious steaks. We checked in at 12 o'clock in a house on top of a hill with a stunning view from the balcony. The staff speaks excellent English, very friendly. Hornbills fly right onto the territory (near the massage), they are not afraid.
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Wudi Catherine
Standard Room
Stayed in Nov 2024
Couples
24 reviews
4.8/5
Amazing
Posted on Jan 3, 2025
The hotel is good overall, but the basic room is not good enough, facing the wall, you need to book a higher-end room facing the sea, the breakfast is good, and the service staff are also smiling
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Guest User
Deluxe Family Room
Stayed in Dec 2024
Travel with friends
12 reviews
2.7/5
Posted on Jan 29, 2025
Location at the top. The bartender is bitter, we would say we are not going to pay for the drink or it is the customer's head. No air conditioning in the rooms. When we arrived a sanitary towel was lying on the stairs. Mosquitoes in the rooms
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Guest User
Stayed in Dec 2024
Family
5 reviews
5.0/5
Outstanding
Posted on Jan 21, 2025
I got room 988 (hillside), everything would be fine, but the air conditioner buzzes, squeaks, there are a lot of mosquitoes on the terrace, because there is a lot of vegetation, a couple of times I met a rat on the terrace, there is a smell of sewage outside the door, but you can’t feel it in the room.
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Guest User
Standard Room
Stayed in Oct 2024
Family
6 reviews
5.0/5
Outstanding
Posted on Nov 28, 2024
Very good hotel, clean, beautiful! There are many hornbills on the territory, we saw a monitor lizard.
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Guest User
Standard Room
Stayed in Apr 2024
Travel with friends
1 reviews
3.5/5
Posted on May 7, 2024
The place is very suitable for relaxing and chilling. You can play in the water in front of the beach.
But the male employee at the restaurant was not very good. And the rowing boat has a limited time to play until 5 o'clock, even though the weather had just cooled down at that time.
But anyway, I want to go again one more time 😀
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Guest User
Stayed in Dec 2023
Couples
4 reviews
5.0/5
Outstanding
Posted on Jan 30, 2024
Excellent for location, the most beautiful beach, the room is functional, comfortable bed, bathroom ok, buffet breakfast is good, the manager at the reception is very kind and willing to help, friendly staff and the restaurant is also excellent, they produce the vegetables, I had Deluxe Room - Hill Side (double bed) n. 984 is high up, there is a climb to do but the view, especially in the morning at dawn, repays the effort. Thank you
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6/14
YuliaYulia
Standard Room
Stayed in Dec 2023
Couples
7 reviews
4.7/5
Amazing
Posted on Feb 4, 2024
The first time we vacationed in this hotel was almost 10 years ago. Then we really liked everything, and I left an enthusiastic review on a well-known international resource. Therefore, this year, on a trip to the islands of Trang province, we decided to visit Ngai, the then beloved Fantasy Resort & Spa.
Unfortunately, I didn’t find any reviews about standard rooms, otherwise I would never have booked it.
I have a lot of travel experience with staying in hotels of different categories in different countries and continents, but I could not even imagine that there could be rooms of such low quality. There are no complaints about the cleaning, the room was cleaned daily and efficiently. The same applies to the size of the room. For Naya, two adults, the area was quite enough. Complaints about furnishing the room with old, worn-out furniture. Repairs with protruding wires and construction dirt that was not removed during repairs. The drain in the shower was not working well. But what surprised us most was the air conditioner, which roared loudly like a beast, and this roar did not contribute to normal sleep. The air conditioning unit is installed on a small terrace, next to the chairs. This is simply a “miracle” of engineering.
In general, if you want to spoil your holiday, choose a standard room.
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6/11
Guest User
Garden View Villa
Stayed in Jan 2024
Other
28 reviews
3.7/5
Posted on Feb 21, 2024
Some hotel waiters are not friendly to Chinese people, but are more friendly to European and American tourists.
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Guest User
Stayed in Jan 2024
Family
20 reviews
5.0/5
Outstanding
Posted on Feb 19, 2024
The mountain view room with balcony was quite large, but for the next two nights I was moved to a room below that was smaller by the sea. There is a fee to use the hotel's canoe, but the hotel on the other side is free. If it is just for fun in the sea, it is not cost-effective.
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Guest User
Hillside Superior Room
Stayed in Dec 2024
Family
24 reviews
4.7/5
Amazing
Posted on Feb 16, 2025
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Guest User
Stayed in Jan 2024
Family
2.0/5
Posted on Feb 28, 2024
We stayed here for 3 nights on our island hopping tour. We were 4 adults staying in a nice bungalow further in from the beach. We booked those places just a couple of days before we arrived. This place wouldn’t be my first choice, but wasn’t much left to choose from. Our accommodation was very spacious. Small terrace outside, living room with two sofas, a desk and a big fridge. Upstairs two separate bedrooms with their own bathroom. From main bedroom you had a great view over the sea and the amazing sunrise. Hard beds but otherwise great. Things that pulled the rating down. 1. WiFi didn’t work on our entire stay 2. Horrible breakfast, (egg-lady was the best in Fantacy) 3. Sun beds on the beach. We’re falling apart. Would have been great with beds were you could sun your back. 4. Drinks in the bar, didn’t they put any alcohol in? Didn’t taste else than soda/juice 5. The restaurant greater place on the beach to choose from 6. Friendly staff in the reception, we pointed out some things in our room before going to dinner when we returned all was fixed. Girl in the “supermarket” was very rude and unfriendly were unlike other thai people. We even told her that she had a very bad attitude. I’m sure there is better places to stay