Koh Hai Fantasy Resort & Spa

We stayed from April 14th to 19th in a sea-view room. The cleaning service was good. They provided two 0.5L bottles of water per person, along with tea and coffee. There was one large towel (for both body and face, haha!). Beach towels were available at reception. The tap water was salty. The food was sparse with limited choices, but you definitely won't go hungry 😂. We dined at various cafes along the coast, and the prices were reasonable. There's a nice, small pool in a beautiful spot. But the main highlight was the SEA! It's stunning – clean, clear, and refreshing! There are high and low tides. When the tide is in, it gets deep right away 👍. The only downside was the daytime power outages. During our 5-day stay, the power went out twice for 2-3 hours. Without the AC, it got hot. Otherwise, everything was great. We 100% recommend it! 👍

This hotel is really showing its age. It's a shame they haven't replaced or renovated some things, like the wardrobe and the clothes dryer that are practically falling apart, or the shower with its moldy grout. The cleaning was generally done, but there was dust on ledges, on top of and inside the wardrobe, etc. And the sheets weren't changed once during our 5-night stay. Some of the staff weren't friendly at all – no 'hello,' no smiles. Thankfully, some were. The hotel beach is nice, but there aren't many shady spots. Unfortunately, these are often taken by non-hotel guests who don't buy anything, and the hotel does nothing to supervise this. The bar is right next to the beach, which leads to plastic cup and beer bottle litter that's never picked up during the day, even though the bartenders don't seem to have much to do... Good to know: all the tourist boats doing 1-hour excursions disembark at the hotel beach entrance (not at the pier, as we had assumed). The pool wasn't accessible for the first two days, and we weren't informed about it. Despite all this, we had a good stay; the island is beautiful, and our room on the upper levels had a magnificent view (be aware, not all rooms do: some overlook opposite balconies or tin roofs).

Booked four nights with three different room types during Chinese New Year. When we moved to the family room, there was a power outage from 3 to 5 PM, and it got incredibly hot inside. The living room was downstairs, with two separate bedrooms and two bathrooms upstairs. The hotel is quite large for the island, but the overall facilities are very old and outdated. The front desk service was okay, but there was a male waiter in the restaurant who spoke a little Chinese and was very rude. When we were eating in their restaurant, he started clearing our plates before we were even finished, as if he was rushing us out. We tried a few restaurants on the island, and this one had the worst service by far! Oh, and the breakfast in the morning was absolutely terrible, with hardly anything worth eating.

Everything was great, the staff was excellent, especially the lady at the reception who cooks eggs and omelets in the morning, and the supervisor for the kitchen and waitstaff – all very charming and friendly. No problems or downsides whatsoever.

In this case, the phrase "value for money" has never been more fitting as a description. Overall, the hotel is good, with a wonderful location right by the beach (a beach with turquoise water). Yes, the rooms are a bit old, and there are some issues with cleanliness. But generally, everything is tolerable, and I can recommend it. This island is worth visiting (just don't forget your swimming shoes for the coral, as it's almost impossible to swim without them due to the risk of cuts or foot injuries). The staff was polite. We don't regret choosing it.