Beachwalk Elite Hotels and Resorts Reviews

I've waited a few months to write this review in case the frustration subsided. It hasn't. Very few amenities listed on the site are valid. The cabanas, food delivery options, beach club and area transportation within a 2-mile radius are non-existent. Bikes are on-site but are very expensive and few are available. Front desk staff could not have been more rude. I was accused of not checking in in-person, even though I did and provided my I.D. to be photocopied and swiped my card for resort fees. I was told multiple times that I did no such thing. I signed a document at check-in stating my reservation dates, however, I was met by security and deactivated room keys 3 days prior to my checkout date as the front desk could not confirm my date and had "re-rented" my room - that i had pre-paid for. I had to provide proof of my dates and never received an apology, just a "you're good to stay." I overheard the front desk staff complaining about the GM to other staff members about the lack of information he collected when he checked me in. Oh, this was all in addition to checking in during an active ****** investigation that had taken place that morning. I made no mention of it as the property can't control what happens there, but I certainly didn't expect to be treated as a criminal myself when I had prepaid several weeks prior. The door handle fell off during my stay, the floor lamp was laying on the floor when I checked in and none of the light bulbs in the lamps worked. There are 2 elevators for the entire 30+ floors and no service elevators. Expect a very, very long wait up and down. Like so long, you have to plan for it when you're coming and going. The on-site coffee shop was not open one single day on time, and some days a couple of hours after the posted 7 am time. The one and only saving grace was the GM who was kind and did call me to hear my experience once I returned home. He offered to offset my resort fees since they covered little to no promised amenities. However, the booking was made through ******* and nothing else could be credited, I was told. I also was chastised by the staff for booking through a third-party. The staff refused to connect me with him or anyone else above them during any of my more than awful experiences.