NUO Resort Hotel-Universal Beijing Resort

When I visited Universal Studios Beijing this time, after doing my research and comparing options, I chose NUO Hotel, and it turns out I made the right choice. Don't let the seemingly greater distance from Universal Studios Hotel deter you; it's actually just a five-minute walk across the street. The room was twice the size, the slippers were incredibly comfortable, and they provided ten small bottles of water plus one large bottle daily... I was truly impressed. I bought a package that included a two-day, one-night stay + double breakfast + 1.5-day park tickets + early park access. This was absolutely worth it. Buying the tickets separately would cost around a thousand yuan, and with early access, it would be about 1,500 yuan. Deducting the breakfast cost, the room itself was effectively only a little over a thousand yuan... and it was so comfortable that I even extended my stay for another day. The extended stay didn't come with complimentary tickets, though, and cost 2,700 yuan. If I had to point out a flaw, it would be how difficult the toiletries were to squeeze out. As someone who works in the skincare and personal care industry, I truly believe such product design shouldn't be found in a five-star hotel... What's going on? Are they trying to prevent guests from using them? The breakfast was unbeatable! I loved the smoked salmon. The restaurant offered a good variety, and the taste was excellent with high-quality fruit. Five-star rating!

⭐⭐⭐⭐⭐ Highly recommend Universal NUO Resort! Our stay was absolutely fantastic, and I especially want to commend Wang Bing at the front desk. We arrived a bit earlier than the 4 PM check-in time, and she handled the entire process with such patience and warmth. After checking us in, she personally escorted us to our room, meticulously explaining how to use all the facilities and items inside. Every detail was clearly communicated. Her attitude was kind and sincere, and her service was incredibly thoughtful. It made us feel warm and welcomed right after a tiring journey. The hotel's environment is elegant and quiet, the room is clean and comfortable, and the location is very close to Universal Studios. We also had early park access, making it super convenient for our trip. Overall, the service was top-notch. I was very satisfied with this stay and will definitely choose NUO again on my next visit to Universal!

Had a really comfortable stay here, so happy! Universal Studios was a lot of fun, and Nuo Jin was fantastic!

The hotel provides top-notch service! It's also convenient that there's a shopping mall with outlet stores nearby.

We stayed at NUO Hotel for two days while visiting Universal Studios. The hotel environment was excellent in every aspect, 👍 with a simple yet elegant light luxury design style that felt bright and warm. The room was spacious, and the wooden decor was beautiful 💕. It had a bathtub, and the bedding was comfortable and clean. The service exceeded our expectations; the staff were very friendly and helped us with our luggage to the room, and even helped us with our bags when we checked out 🧳. The hotel is very close to Universal Studios, just across the street. The priority access to the park was great, allowing for convenient and quick re-entry! We'll definitely choose NUO Hotel again for our next Universal trip. Even the name sounds nice, haha, like a promise worth gold 💛💛.

This is my first time writing a hotel review, and I'm genuinely quite dissatisfied ☹️. Normally, most hotels allow check-in by 2 PM at the absolute latest, but Nuo Hotel requires check-in at 4 PM. While it was disclosed on the details page, disclosure doesn't necessarily mean it's reasonable. A 4 PM check-in is truly baffling to me. Secondly, the service was particularly poor. I asked Ms. Wang Bing, a staff member in the lobby, about the check-in time. When she told me it was 4 PM, I expressed that it was very unreasonable. She didn't say much in response, but I immediately felt a subtle hint of sarcasm and impatience on her face. The same attitude was evident when I later asked for directions to the takeaway locker. It was quite infuriating. Furthermore, during the check-in process, no one guided us on how to get around the hotel. It was a chaotic mess of walking and constantly climbing stairs! Even getting from the lobby to the first floor involved stairs. After a tiring day at Universal, having our room located at the farthest end of the South Wing made the experience even worse. Also, when we returned to pick up our luggage at 11 PM, there was no one around. The entire hotel lobby had only one person on duty. You had to wait for each person in front of you to complete their check-in before you could get your luggage. For a hotel that starts at 1500 yuan a night, can they really only have one person on duty at night? Finally, regarding the hotel's layout and cleanliness: the first time I filled the bathtub, the bottom was incredibly dirty, with a lot of tiny dust particles, or something similar. And, in the shower area, even with the door closed, water would still splash out into the hallway, immediately soaking my slippers. There's no place to put a bath mat – if you put one down, the door won't close, and if you don't, the outside gets all wet. The bathroom door only opens outwards, making it impossible to get to the toilet. I've never seen a hotel with such an ill-conceived design. If this hotel were very cheap, I might be more forgiving, as you get what you pay for. But for a hotel costing over 1500-2000 yuan a night, from service to hygiene to layout, everything was unreasonable. Is this a case of a big brand taking advantage of customers?

The hotel is as clean as ever, with attentive service, and the pool is spotless. We've stayed here multiple times with family, and next time we visit Universal Studios, we'll definitely choose Nuo Hotel again.

The room facilities are definitely better than a big hotel, but the location is a bit far. You can't park in the underground garage; you have to walk up after parking... Even more ridiculous are the hotel's services and rules. I requested a late check-out since I checked in late and the hotel wasn't fully booked the next day, but I was told it wasn't allowed and that I'd be charged for half a day if I overstayed. There's absolutely no thoughtful understanding you'd expect from a resort hotel. Also, at the first-floor pool, I showed my room number and key card, and signed the registration form, but the front desk said it wasn't enough and insisted on verifying each person's information individually... What kind of absurd behavior is this? I'm here to stay at a hotel, not to be interrogated. I wouldn't recommend this for families with kids; the big hotel next door is better.

The room decor was simple and convenient, very clean, and had no strange odors. It's a bit away from the park, so it's not noisy. The hotel staff were attentive and enthusiastic. The lobby bar and breakfast selection were rich and delicious. We got into the park an hour early, which made it easy to re-ride our favorite attractions. The kids had a great time, highly recommend it!