Name: Courtyard Grand Rapids Downtown
Address: 11 Monroe Ave NW, Grand Rapids, Michigan, 49503, 11 Monroe Ave NW, Overseas, United States
Rating: 4.4

Courtyard

All reviews

Positive reviews

This my weekend was so amazing with this hotel, thanks.

Very comfortable stay, friendly staff, great location.

Restaurant

24-hour front desk

Parking

Luggage storage

Swimming Pools

Wi-Fi

Smoking area

Breakfast

Non-smoking room

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English

All Room Types

I've stayed here countless times over many years.  It's been my go-to place in Grand Rapids.  Time for a change.  It's just run down.  The rooms are beat up: faded furniture, wood everywhere in the room is scratched and dented, the love seat in each room is worn and tired, the lights all seem dim and all give off a jaundiced, yellow-ish hue.    As for cleanliness, the sheets in my bed were very rumpled (looking more like they'd been slept in before rather than freshly cleaned) and the fitted sheet was barely attached to the mattress.  In the bathroom, my toilet seat had a chip in it (?) exposing some MDF under the white surface, and the shower had lots of splotches of some pink/orange growth, plus other areas with concerning little spots of black.  Overhead, a fan vent in the bathroom ceiling had massive clumps of dust hanging out of it.  Gross.  This hotel is getting old.  The rooms feel run down.  It's overdue for a major overhaul.  Between the bed and the shower and the clumps of dust, my room didn't feel sufficiently clean.  It all needs major work.  The staff are nice.  The restaurant is pretty good.  But I'm done with the Courtyard.  The rooms have been in a slow decline for some time, and it's past the point where I want to come back.

We have  been coming back here for many years …and have never been disappointed…we would not stay anywhere else . I cannot fault anything…all the staff are excellent and Sara Jorgensen…the General Manager is an absolute credit to the Hotel , professional and efficient….i could carry on but I won’t …as all I can say is positive comments …  Thankyou all ….

The rooms are very clean and, for the most part, well maintained but things like the aircon were incredibly noisy and the toilet seat was in clear need of replacing it was so battered and worn although the rest of the bathroom was very well maintained. The room cleaning was also a bit hit-and-miss with a card indicating that they had called before I left at 9am one day and another day leaving me without shower gel because they failed to check the wall-mounted bottles.  Breakfast options are very limited - there is no buffet and the hotel restaurant only offers counter service. The food is ok but, like the hotel itself, very expensive for what you get. A breakfast burrito and coffee costs about as much as a good hotel breakfast buffet elsewhere.  Overall I had no serious complaints - you'll be fine staying here - but I expect more given the prices they are charging. Were their prices more reasonable, I'd give them a 3 rating.

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23.3km from Gerald R Ford International Airport

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Discover 99 reviews of Courtyard Grand Rapids Downtown, rated 4.4 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Courtyard Grand Rapids Downtown Reviews: 99 Verified Reviews Latest 2024 | Trip.com

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Courtyard Grand Rapids Downtown Reviews