the Castle Hotel, A Luxury Collection Hotel Reviews
the Castle Hotel, A Luxury Collection Hotel
No. 600 Binhai West Road, Dalian, ChinaView Hotel Details
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the Castle Hotel, A Luxury Collection Hotel Guest Reviews
4.6/5
Very Good
3395 review
Verified reviewsLocation4.7
Amenities4.6
Service4.6
Cleanliness4.6
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All Reviews(3395)
Positive reviews(3240)
Reviews with photos/video(1355)
Nice sea view(341)
Perfect for kids(201)
Friendly front desk staff(175)
Luxurious(123)
Well decorated(106)
Has play area for children(41)
Offers pick-up/drop-offs(29)
Negative reviews(155)
T
Deluxe Room - Sea-View (King bed)
Stayed in 2024 年 6 月
Family
1 review
Outstanding
Posted on 2024 年 6 月 21 日
One of a fame in the region with its Bavarian-styled design and astonishing sea view. Hotel staff were friendly and helpful, very punctual when approached by hotel guests. Hotel facilities are well equiped with indoor swimming pool, gym room, sky garden, and indoor playground for different age of kids.
Response from Property: Hello valued guest, thank you very much for your favourite and recommendation.The Castle Hotel，A Luxury Collection Hotel，Dalian located in the beautiful Xinghai Bay, surrounded by pleasant scenery, the centuries-old Luxury Collection brand brings you a destination experience with local flavour. We look forward to seeing you again on your journey to this exquisite and extraordinary castle.
LNat
Deluxe Room - Sea-View (King bed)
Stayed in 2024 年 6 月
Couples
2 review
Amazing
Posted on 2024 年 6 月 17 日
Such a great experience visiting here. Stunning view right at the window. The service was great. My girlfriend love here. I will be come back again for sure.
Response from Property: Hello valued guest, thank you very much for your favourite and recommendation.The Castle Hotel ，A Luxury Collection Hotel ，Dalian Located in the beautiful Xinghai Bay, surrounded by pleasant scenery, the centuries-old Luxury Collection brand brings you a destination experience with local flavour. We look forward to seeing you again on your journey to this exquisite and extraordinary castle.
Andy GG
Stayed in 2024 年 5 月
Family
5 review
Outstanding
Posted on 2024 年 5 月 6 日
Amazing! A little bit of luxury in the busy, bustling hub of Dalian. Stunning location, excellent views and perfect room. Will definitely stay again. Also very convenient for the zoo, walking distance.
Response from Property: Dear distinguished guest, thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian and thank you for taking the time to share your recent experience with us. Providing the highest level of hospitality is always our number one priority. We hope to see you again whenever your travels bring you back to Dalian!
Vicki S.
Premier Apartment - 1-Bedroom, Sea-View
Stayed in 2024 年 4 月
Couples
1 review
Amazing
Posted on 2024 年 4 月 6 日
We found this hotel to be extremely enjoyable!! Many of the staff could speak English and there was no stress to communicate what we needed. The interior and exterior are beautiful. The breakfast and dinner buffets were very tasty. Best breakfast buffet we’ve had in China so far! The only improvement would be the smell of the bedding in the room. It smelled just a bit dusty.
Response from Property: Thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian. Located on the lotus mountain, the hotel was dedicated designed with a German-Bavarian style architecture. The hotel features 292 guest rooms, 3 restaurants and 2 lounges, most of them has beautiful ocean view. Executive Chef and his team provides authentic Dalian gourmet along with international delicacies. Thank you again for your comments.
Guest User
Deluxe Room - Sea-View (King bed)
Stayed in 2024 年 4 月
Family
4 review
Very Good
Posted on 2024 年 4 月 4 日
Lovely stay for a night. Good Service and spacious room. magnificent indoor design and nice ocean view
Anh
Deluxe Apartment - 1-Bedroom
Stayed in 2024 年 3 月
Business travellers
19 review
Outstanding
Posted on 2024 年 3 月 14 日
Nice hotel, helpful staffs. However, the hotel should care more about the cleanliness and security.
Response from Property: Thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian. Located on the lotus mountain, the hotel was dedicated designed with a German-Bavarian style architecture. The hotel features 292 guest rooms, 3 restaurants and 2 lounges, most of them has beautiful ocean view. Executive Chef and his team provides authentic Dalian gourmet along with international delicacies. Thank you again for your comments.
Tltl10
Family Suite
Stayed in 2024 年 3 月
Solo travellers
5 review
Very Good
Posted on 2024 年 4 月 6 日
window is very dirty but the interior is beautiful and stunning
Response from Property: Thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian. We will strengthen the room care, no matter you have any problems during your stay, you can contact the hotel luxury selection of ambassadors, luxury selection of ambassadors will be 24 hours for your attentive service, so that you have a home away from home feeling. We look forward to seeing you again.
Guest User
Deluxe Mountain-view Twin Room
Stayed in 2024 年 3 月
Couples
3 review
Outstanding
Posted on 2024 年 3 月 28 日
This hotel is the best, and I definitely would come back !
Response from Property: Thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian. Located on the lotus mountain, the hotel was dedicated designed with a German-Bavarian style architecture. The hotel features 292 guest rooms, 3 restaurants and 2 lounges, most of them has beautiful ocean view. Executive Chef and his team provides authentic Dalian gourmet along with international delicacies. Thank you again for your comments.
Yeeko
Deluxe Apartment - 1-Bedroom
Stayed in 2023 年 12 月
Couples
15 review
Outstanding
Posted on 2024 年 1 月 5 日
My second stay here ! And you’ll probably see me more in the future! It’s my favorite hotel to stay in Dalian ! I highly recommend!! The service is amazing ! The rooms are clean and the interior looks are exquisite and pretty . The view outside is magnificent and I was in awe !! My favorite hotel ! I will come again very soon ~~~~❤️
Response from Property: Thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian. Located on the lotus mountain, the hotel was dedicated designed with a German-Bavarian style architecture. The hotel features 292 guest rooms, 3 restaurants and 2 lounges, most of them has beautiful ocean view. Executive Chef and his team provides authentic Dalian gourmet along with international delicacies. Thank you again for your comments.
Guest User
Deluxe Room - Sea-View (King bed)
Stayed in 2023 年 12 月
Couples
2 review
Posted on 2024 年 1 月 6 日
Do not use the laundry service here which is unreasonably expensive! For one off laundry service, they charged me more than RMB 500! If this much expensive, they should have informed me but they didn’t let me know how much it will cost before I use the service. So I made a complaint against them and they did not apologize at all!
Response from Property: Dear distinguished guest, please allow us to extend to you our most sincere apologies for the failure on our part to provide you an excellent stay. Your feedback has been shared with the relevant departments concerned and we shall be earnestly taking corrective steps and measures to improve. We will further strengthen the training of staff and standardize the laundry service process. Thank you again for choosing to stay in The Castle Hotel, A Luxury Collection Hotel, Dalian.
Guest User
Deluxe Room - Sea-View (King bed)
Stayed in 2024 年 5 月
Family
2 review
Outstanding
Posted on 2024 年 6 月 24 日
This hotel is beautiful and staffs are very friendly. My family had a great time staying in this hotel.
Response from Property: Hello valued guest, thank you very much for your favourite and recommendation.The Castle Hotel，A Luxury Collection Hotel，Dalian located in the beautiful Xinghai Bay, surrounded by pleasant scenery, the centuries-old Luxury Collection brand brings you a destination experience with local flavour. We look forward to seeing you again on your journey to this exquisite and extraordinary castle.
WandererMJ
Stayed in 2023 年 12 月
Family
4 review
Great
Posted on 2024 年 1 月 23 日
We had a great stay! The staff were nice and accommodating.👌🏼
Response from Property: Thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian. Located on the lotus mountain, the hotel was dedicated designed with a German-Bavarian style architecture. The hotel features 292 guest rooms, 3 restaurants and 2 lounges, most of them has beautiful ocean view. Executive Chef and his team provides authentic Dalian gourmet along with international delicacies. Thank you again for your comments.
Bunny White
Premier Room - Sea-View (King bed)
Stayed in 2024 年 3 月
Other
1 review
Outstanding
Posted on 2024 年 3 月 6 日
A hotel with Rainbow
Response from Property: Thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian. Located on the lotus mountain, the hotel was dedicated designed with a German-Bavarian style architecture. The hotel features 292 guest rooms, 3 restaurants and 2 lounges, most of them has beautiful ocean view. Executive Chef and his team provides authentic Dalian gourmet along with international delicacies. Thank you again for your comments.
Maschek
Grand ocean king with balcony
Stayed in 2024 年 4 月
Couples
2 review
Outstanding
Posted on 2024 年 4 月 15 日
What a beautiful place! Great location, great decor and great food! Especially the service of the front desk! Amy and Aurora are professional, friendly and caring. We definitely will stay here again!
Response from Property: Thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian. Located on the lotus mountain, the hotel was dedicated designed with a German-Bavarian style architecture. The hotel features 292 guest rooms, 3 restaurants and 2 lounges, most of them has beautiful ocean view. Executive Chef and his team provides authentic Dalian gourmet along with international delicacies. Thank you again for your comments.
Jack
Deluxe Ocean View
Stayed in 2023 年 11 月
Friends
14 review
Outstanding
Posted on 2023 年 12 月 2 日
This was absolutely amazing trip. Hotel was the best part about dalian! 😅
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