Hot Springs Hotels in Taiwan, China

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

This was my first time staying at this hotel, and I was assigned a room in Building 3. The soundproofing was absolutely terrible, not only between rooms but also for the French windows. Just outside my room's balcony, there's an open-air lounge area for the hotel downstairs, and I could clearly hear guests' conversations. Throughout the night, I kept hearing intermittent noises, like something scratching the wall, coming from upstairs, as well as conversations from other rooms, which made it very difficult to sleep. When I checked out, I mentioned this to the front desk. They told me that only my son and I were staying in Building 3 (so where were the noises coming from? The front desk suggested I must have been hearing noises from Building 2 🙃). The overall hotel design is quite odd; it's divided into three buildings. To dine or use the hot springs, you have to go to Building 1. Although there's a golf cart shuttle service, it's still inconvenient when there's a large crowd waiting for a ride. My son used the public hot springs and thought they were pretty good and well-equipped. That was the only positive aspect of this stay.

The facilities are excellent and the hot springs are incredibly relaxing. If you don't feel like going to the public area on the top floor, you can enjoy the hot tub privately in your own room. The pace here is very slow and relaxing. The breakfast is delicious, with fresh and abundant ingredients. I especially loved the welcome snack time, which offered simple pastries, tea, coffee, and alcoholic beverages. My family was also very satisfied with this stay.

Sweetme Hotspring Resort is a fantastic place to unwind and recharge. The location is excellent, just a few minutes’ walk from Xinbeitou Station and conveniently close to many restaurants. One of the highlights of the stay was the spa experience. Guests can enjoy both the private in-room hot spring and the public spa facilities. The room was clean, spacious, and thoughtfully designed for comfort. Breakfast was another strong point, with a good selection of food to start the day right. Overall, Sweetme Hotspring Resort delivers a well-rounded experience with great amenities, a prime location, and a relaxing atmosphere. I will definitely come back again.

Having a hot tub right in the room for a private onsen experience was absolutely wonderful! It saved us the trouble of going to an outdoor bathhouse, offering both convenience and privacy – I loved it! A big thank you to the hotel's front desk staff too; they clearly explained the check-in process, and everyone was so friendly and polite. I highly recommend this place to all my friends and family, and I'd definitely stay here again if I get the chance. Superb! 👍👍

Upon check-in, when asked the reason for our stay, I casually mentioned we were celebrating our 100th day together. They genuinely took note and arranged related services. The sense of privacy and exclusive hospitality was exceptional, truly living up to the reputation of Japan's top Hoshino Resorts group. I particularly loved the design of the entire garden and the relaxation pavilions by the pool, as well as the hot springs. Whether it was the expansive window views from the room, the scenery from the private onsen, the women's public bath, or the dining area, every single spot, with its flowers, plants, and water birds, was meticulously designed. Both dinner and breakfast were also thoughtfully prepared and presented using local ingredients. Our 2-day, 1-night stay left us feeling incredibly touched and joyful, both physically and mentally. It felt like we were taken care of in every possible way. Every moment was filled with deep appreciation. I highly recommend staying here.

The part-timer (I assume) in the lounge was completely unenthusiastic, which really soured my experience. I just asked how to operate the dance machine, and it took me almost 10 minutes to figure it out? They clearly could have actively helped us, but instead chose to watch us struggle. However, the owner was great, the front desk was excellent, and the staff at the hot springs were also very enthusiastic and helpful.

[Vasty Hotel is a 3-star boutique resort in Jiaoxi offering a Nordic-inspired, minimalist aesthetic with exceptional hospitality. The property features private in-room stone hot spring tubs, a 24/7 complimentary snack bar, a rooftop pool, and a prime location near the bus station. While rooms are compact and breakfast is locally focused, it provides high value through generous amenities.

The warm and attentive hospitality of the staff made me feel truly welcome from the moment I arrived. The hotel provided a peaceful and comfortable private bathing space, allowing me to relax and unwind after a long day. The breakfast offered a wide variety of delicious options, catering to different tastes. In addition, the convenient location and excellent transport links made it easy to explore the area. Overall, this wonderful experience added a special touch to my journey, and I would highly recommend this hotel to other travelers.

The service was great, the atmosphere was chill, and the hot spring was super comfortable. The room was spacious and even had a vanity table. Unlike some reviews I saw, breakfast wasn't delivered to the room, but going to the restaurant for the buffet was actually better. The drinks in the mini-fridge were complimentary. There's an MRT station nearby, making it very convenient to get to Tamsui.