Posted on Aug 24, 2026|Standard King Room
Guest User
A perfect experience! A forest resort with an absolutely stunning environment!
A well-deserved summer retreat! The hotel is surrounded by woods, quiet and incredibly therapeutic. Hot springs, a swimming pool, and a gym are all available, and the children's playroom is a major plus – it's the top choice for family trips.
While the breakfast variety isn't huge and there are bound to be some small insects outdoors in the summer, these minor issues are completely acceptable in such a natural setting. The service is excellent, the rooms are clean, and the overall value for money is superb. I'll definitely be back!
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Price per night fromUS$124
Posted on Sep 9, 2026|Superior Triple Room-Non-Smoking
Guest UserThis hotel is super convenient, right across from JR Nagano Station, making it easy to go shopping or visit Zenkoji Temple. They even gave us a free one-day bus pass! It’s a great hotel, perfect for travelers. Just a heads up, Nagano Prefecture now charges an additional 200 JPY per person for the accommodation tax.
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Price per night fromUS$71
Posted on Aug 3, 2026|Standard King Room With Garden View
JiaowoJzongOverall, this was a rather disappointing hotel stay.
Before our trip, our plans changed, and we asked the Trip.com concierge to help with cancellation/modifications. However, they were unyielding, and we couldn't cancel for free, so we had to proceed as planned.
After checking in, I waited alone in the waiting area for a long time, expecting a staff member to accompany me to the room and explain the facilities. I waited for half an hour with no one attending to me. When a large group of tourists arrived, the front desk became crowded. After inquiring again, I was told there was no escort service to the rooms and I had to find my way myself.
At 3:30 PM, housekeeping was still ongoing in the room areas. The room space was cramped, and the view was unremarkable. For a room rate of over 4,000 yuan, the hardware and service provided were far from satisfactory.
The hotel's Italian restaurant had decent food, but it wasn't positioned as a high-end restaurant, and the wine list was very limited.
The next day, I asked the front desk to call a taxi to the restaurant. For some reason, perhaps they didn't understand English, there was a long delay. After further communication, a car was arranged half an hour later, which was baffling.
Considering all these experiences, I will not choose this hotel again in the future.
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Price per night fromUS$296
Posted on Aug 30, 2026|West Wing Twin Room Non Smoking
Anonymous UserThe hotel boasts beautiful scenery and an excellent location. The rooms are clean and tidy, and the hot springs are incredibly relaxing. The outdoor rotenburo bath offers a unique experience. While it's a bit of a walk from the West Wing, thankfully it's all indoors, and following the arrows makes it easy to navigate without getting lost.
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Price per night fromUS$144
Posted on Oct 11, 2026|Standard Twin Room Entrance Side (2-4fl.)
Guest UserContinuing the excellent service and warm hospitality of the Tokyu chain, the front desk team is fluent in English, Japanese, and Mandarin. They are extremely language-friendly, and their service makes you feel right at home! The relaxing mountain views from the lobby windows are wonderful and soothing. The breakfast is delicious and plentiful, and the overall experience in the private hot spring rooms is fantastic. I will definitely stay here again given the chance!
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Price per night fromUS$133
Posted on May 28, 2026
Guest UserThe hotel offers a shuttle service to JR Hakuba Station and Hakuba Happo Bus Terminal. We booked the shuttle and it was incredibly convenient! Thank you very much! The only minor downside was that the hotel gym didn't have any dumbbells. 😁
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Price per night fromUS$168
Posted on Aug 19, 2026|Superior Twin Room
九小蔥
The location is quite remote, and you're entirely dependent on transportation.
The hotel restaurant is expensive, and if you want to eat, you have to call a taxi to go to a nearby convenience store.
However, the hotel staff are all very patient in their communication and have excellent, well-trained attitudes!
But if you don't want to eat at their restaurant, you'll have to spend extra on transportation to find food outside!
The vending machines only offer drinks. I hope they can increase the variety of options!
The hygiene is great; it's cleaned regularly 🩷.
However, almost all the facilities in the hotel require payment, except for the gym.
Considering the hotel itself is already high-priced, having to pay for other facilities means there's no feeling of enjoying them at all.
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Price per night fromUS$216
Posted on Apr 27, 2026|Forest Twin Room
XiaobaituaimiCheck-in at the hotel starts at 3 PM. We arrived two hours early, and they wanted an extra 3000 yen for early check-in, which my friend wasn't happy about. So, we decided to take a taxi to the Stone Church instead. The taxi cost 3800 yen, and the driver was very kind, even telling us how to find the bus for our return trip.
The hotel room was quite spacious. The East Wing has a hot spring, but unfortunately, we were too tired to use it. Breakfast in the East Wing is a Japanese set meal, with a self-service salad bar, fruit, and beef curry rice.
The hotel offers a shuttle bus service from Karuizawa Station, making transportation quite convenient. The shuttle runs approximately every 30 minutes.
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Price per night fromUS$214
Posted on May 26, 2026
WanderlustfoodieEverything you expect of a 5 star stay, Curio Karuizawa delivered. From fluffy duvets, a superb hospitality and concierge team who went above and beyond to recommend sightseeing visits to local attractions complete with assistance with taxi bookings, delicious breakfast and in-room snacks, the hotel delivered. Only minuses are that the central heating was a bit warm even when tuned to it 21 degrees and the decor is a little dated (but still well maintained). Overall, I enjoyed my stay. Thank you team Curio for taking such good care of us!
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Price per night fromUS$354
Posted on Jan 4, 2026
Guest User
Le Grand Karuizawa Hotel & Resort is a perfect place for great views, relaxation and luxury retreat. We stayed on the top of the resort where the view of the Asama Mountain is breathtaking. The room is spacious but cozy. The dinners were very good. We stayed two nights (half board), the two fine-dining French dinners with local ingredients we had were superb. The courses served at the dinners didn’t have any repeat. I will definitely come here again for other seasons.
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Price per night fromUS$182