1. I was happy with the facilities and cleanliness, but everything in the minibar cost money. The complimentary water bottle was tiny (pic 3), and a bottle at the downstairs bar was 5 Euros (pic 7). Make sure to go down and buy it yourself, as they charge an 8 Euro service fee for delivery, making one bottle 13 Euros.
2. There was an extra charge for ordering an omelet at breakfast.
3. Other than that, everything else was satisfactory.
The hotel's hot spring swimming pool is great. It is very convenient to make an appointment in advance. The hotel is right by the lake, the castle is very close to the store, and the central location is very good. The room is slightly smaller, others are very good
The hotel certainly has its charm and is somewhat reminiscent of certain films where such sophisticated hotels appear. I really liked the location on the mountain, beautiful private road. But please bear in mind that you can't reach anything nearby on foot, so you'll always have to use a car. Great from the outside, but in my opinion the inside could use a bit of renovation. I had a single room on the fourth floor. The pictures didn't represent it quite accurately. The room was fine and as shown in the photos, but the bathroom was not as shown. It had a tiny corner shower that was difficult to move in. The mattress on the bed could do with replacing, it's seen better days. The entire hotel is carpeted. My personal opinion is that the room shouldn't have any carpeting; I would prefer parquet or tiles, as I find that more hygienic, although I must say that the floor looked very well maintained. The breakfast buffet was excellent and tasted very good, there was plenty of everything. The staff was super friendly and you could tell they enjoyed their job.
Hotels in Lombardy100% of visitors choose this area
GGuest User2024.01.13
Very comfortable room, new and clean facilities. The breakfast style is many and tastes good. In addition, there are many attractions nearby, such as Sirmione, it is worth a visit.
Good hotel, big rooms and chic view to the harbour. Excellent service and delicious breakfast. Everything needed) brought to the station after checkout. Definitely return, thank you! Chao)
Such a great hotel in Milan located near China town area which makes us easy to find our favorite Asian food. On the other hand, the gym and spa is wonderful, hotel room is new, breakfast is decent and I would say the best iced Americano I have tasted during our entire stay in Italy. I definitely will recommend and come back again.
The view of the hotel is very good, on the hillside, you can see the panoramic view of the whole lake. The hardware facilities are average, not as good as other 4 stars but should be better than 3 stars. There was no bottle of water in the room, and there was no place to buy things nearby. Because on the mountainside, if there is no car, it is a bit troublesome to go to the hotel. From the cernobbio bus station, there is a 1km slope and climb to Doubtful Life. The restaurant was ok, had breakfast, dinner and afternoon snacks. The biggest advantage is that the view is good, and the overall price is ok. Finally, don't trust the como bus, you can never wait, it's too late. If you don't drive by yourself, the ferry will be more punctual.
A little outside Brescia, there is a relatively large supermarket ten minutes walk away, and there is also a sushi place ten minutes walk away, but the 28 yuan per person opened by the Chinese is still worth it. Um breakfast is right, that's it. Because it's outside, it's a little quieter.
The perfect balance of price, scenery and service. First of all, the location is very good. If there is no self-driving, it is only a few hundred meters from the nearest terminal and bus station. There is a big supermarket within a few hundred meters, so it is convenient to buy everything. The hotel has a perfect view and is located by the lake. You can enjoy the panoramic view of Lake Como from the hotel lobby and the hotel garden. Most of the rooms should have a very good view. No other plan to enjoy the view in the hotel is very satisfying. The overall facilities of the hotel are also ok, 4 stars are no problem, and the bedding is very comfortable, which is considered an excellent level among 4 stars. The breakfast is rich and delicious, with the scenery of the restaurant, very enjoyable. Finally, the service is good, and the staff are very helpful.
There the stairs was OK, but the things about the room service is really bad because we ordered food after midnight and they bring it. It’s already made and it’s dry and really bad. The chicken was too much hard and it’s just a club sandwich. But overall the place and everything in the Cleaning and they are friendly nice people, but the first guy who has welcome us. I think he is too much rude. 
Amazing
64 reviews
9.5/10
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RRikkitangOur first stop in Europe, we didn't arrive until after 2 AM due to major chaos at Milan airport. However, check-in was still very smooth. Breakfast the next morning was also very good. Remember to book the airport shuttle service to the hotel; at just 5 euros per person, it's really convenient. Even though the airport isn't far, you have to navigate around a highway, which can be quite a hassle.
GGuest UserWas an excellent experience with everything you need. Even when you go to the pool you receive a special Towel. The bonus was the cart taking you back and forth to the train station.
Highly recommend
SStellaLouWe had an enjoyable 4-night stay here! Rooms were clean and the bed was soft and comfy, as expected of every Novotel hotels! Love the huge and spacious lobby and lounge area even though we did not use it but it looks so cosy and well furnished! Location wise is a little far from the city centre but there are trams outside the hotel that will take you there in 30mins. Do note that the air-cons do not work during cold season so everyone have to open their windows for natural air-con :)
BBeatriceLee1. I was happy with the facilities and cleanliness, but everything in the minibar cost money. The complimentary water bottle was tiny (pic 3), and a bottle at the downstairs bar was 5 Euros (pic 7). Make sure to go down and buy it yourself, as they charge an 8 Euro service fee for delivery, making one bottle 13 Euros.
2. There was an extra charge for ordering an omelet at breakfast.
3. Other than that, everything else was satisfactory.
GGuest UserThe property is nice and located a bit outside the city center, but transportation is easy to find. Unfortunately, our first night was disappointing. We had booked a Premium apartment with a balcony and a bathtub, expecting a queen-size bed as we were a couple. However, we were given a room with two single beds and no bathtub.
When I requested a room change, the receptionist informed me that it wasn’t possible that night and couldn’t guarantee a proper room for the following days. Surprisingly, he mentioned that having a bathtub is optional—even if you pay for a room with one—which felt misleading. To make matters worse, the room we received smelled slightly of moisture.
Thankfully, the next day, a new receptionist was very helpful and quickly resolved the issue, moving us to the Premium apartment we had initially expected. This room was fantastic, with a lovely view of the garden and swimming pool.
Despite the rocky start, the rest of our stay was enjoyable, and the staff were attentive and helpful after the initial hiccup.
CClaudiaGongThe room is nice, it's about 10 minutes' walk from the church, not particularly central, the breakfast is rich, there is a gym on the underground first floor, the swimming pool is closed for private activities, the staff are very friendly
JJialakesusiThis hotel has excellent amenities and services. The breakfast spread was fantastic, even including smoked salmon. It was also very convenient to have two complimentary bottles of mineral water in the room. The location was great for getting onto the highway, which was just on the outskirts of the city. The bed was incredibly comfortable, and I had a really good rest.
BberhoConvenient for transit, direct access from airport. Great facilities, however soundproof needs improvement. Several guest arrived late at night and you could hear them unpacking and hiting the wall. I guess these were unconsidered guests, because they should be mindfull of other guests.
AAnonymous UserВсё прекрасно. Может не привыкли к вялому итальянскому обслуживанию :)
Странно, что в Новотеле нельзя заказать омлет на завтрак. Ребенка гонял администратор ресторана от ТВ, когда он смотрел футбол. Какое-то не то отношения к детям.
При заселении дождались ровно официального времени заселения, хотя обещали заселить минут за 15 до этого - мы не в обиде: зумеры (на стойке были молодые) - все такие :)))
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