Pros: The front desk staff had a great attitude, and the hotel is very close to the airport. It's much quieter than being right at the airport, and the paid shuttle service to and from the airport was very convenient. They even allowed us to check in early.
Cons: Our room was on the third floor and only had a small, round window. **Fellow travelers, please pay special attention:** Someone tried to open our door at night (we had taken precautions beforehand). At different times, we only heard the doorknob turn once each time. At first, I thought I was mistaken or hearing things, but after the third time, which was after midnight, I called the front desk to report the issue and asked them to increase security.
When I checked out, I asked about it again. The front desk said they had gone upstairs to check after my call but found no one. They suggested it might have been someone from the next room who made a mistake.
The driver, however, had a bad attitude. When he dropped us off at the airport in the morning and we were getting our luggage out, he was very gruff 👎. It really ruined the start of our day.
The staff is generally very friendly and engaging, and housekeeping does an excellent job. The rooms are fine but not particularly special for the price. Breakfast is good, and Michela stands out as wonderfully attentive and kind.
However, the coffee could be improved, and the evening restaurant (the same space used for breakfast) is a major letdown - the food is average, overpriced, and some of the service staff show questionable attitude. For dinner, it’s definitely better to head into the city.
The sauna and pool close at 7:30 p.m., which feels far too early. Overall, it’s a nice hotel with great views, but given the room rates, it doesn’t quite deliver the experience you’d expect for the price.
The location is good.
The condition is not bad for Milan.
I would like to visit again. However, someone unexpectedly opened the door with a master key and entered at 6 PM. I didn't feel good about it.
The location was great, right in front of Lima Station, which was very convenient. The pool was about 20m long, though it didn't seem to be heated. Breakfast was decent and satisfying. The staff were also very friendly!
I had a fantastic experience at this hotel. From the moment I arrived, everything was excellent. The atmosphere was welcoming, and the service was outstanding. A special thanks to Alexander, who provided a warm welcome and showed great professionalism and kindness throughout my stay. His friendly behaviour made a big difference. The staff were attentive, and the overall experience was truly enjoyable. I would highly recommend this hotel.
From Venice, take the high-speed rail and train to Lake Comer Varenna for 3 nights.
From Milan, take the train to Varenna-Esino Station and walk for about 10 minutes to reach the hotel. I was deeply attracted by the scenery of the hotel. Every scenery is beautiful and unforgettable. Its beauty is the perfect blend of nature and artificial creation. Walking between the hillsides and the deep shallow green and red yellow and white flowers, there are various carving artifacts, overlooking the dark blue lake. It is worth taking pictures!
The breakfast was very rich and delicious and the service was good. The only regret is that there are not many restaurant options around. Also, it may be because I went to the second half of mid-October and I couldn't see the perfect blue sky and white clouds.
The environment is great, and the overall service is good too. What I really appreciate is how quiet it is, and it's only a 3-minute drive to the airport.
If you plan to take the airport shuttle to the hotel, make sure to contact them in advance to confirm the schedule. Otherwise, you'll be waiting indefinitely at Gate 5 of T1. Also, be aware that the pick-up fees for T1 and T2 are different!
I previously read many reviews complaining about the hotel's front desk staff being incredibly rude, but we didn't experience that this time, which was a relief. At check-out, a lovely front desk employee (short in stature, wearing a tape measure-style bracelet) even helped me print two tax refund forms for free.
The room's hardware and decor are quite new, but there isn't a traditional door lock. The hotel explained that once the door is closed, it cannot be opened from the outside.
The breakfast was pretty good, high quality, but it's typical Western fare.
Nice part of town to live in, though driving in and out of the old town can be tricky due to the number of pedestrians and narrow roads. The staff member are very helpful and the surrounding of the hotel is pretty.
The hotel's hot spring swimming pool is great. It's very convenient to reserve the parking lot in advance. The hotel is right by the lake, the castle is very close to the hotel, and the central location is very good. The room is slightly small, but everything else is very good
Very Good
118 reviews
8.8/10
Price from
€ 65
per night
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9.4/10
Amazing
HhappycornIt's a really nice place next to the lake. Everything is clean, especially the breakfast is very good. It has its own parking lot, including the underground parking lot, so it is also very good for rental car trips.
MMiblu73The hotel is about 15 mins by shuttle bus from T1 and 10 mins from T2.
The shuttle bus costs €5 per person per transfer, and is bookable in advance.
Personell is extremely kind, room a bit old but still in good condition and pretty clean.
There is a good breakfast in the morning that comes at a reasonable price.
XXiechenchenIf you plan to take the airport shuttle to the hotel, make sure to contact them in advance to confirm the schedule. Otherwise, you'll be waiting indefinitely at Gate 5 of T1. Also, be aware that the pick-up fees for T1 and T2 are different!
I previously read many reviews complaining about the hotel's front desk staff being incredibly rude, but we didn't experience that this time, which was a relief. At check-out, a lovely front desk employee (short in stature, wearing a tape measure-style bracelet) even helped me print two tax refund forms for free.
The room's hardware and decor are quite new, but there isn't a traditional door lock. The hotel explained that once the door is closed, it cannot be opened from the outside.
The breakfast was pretty good, high quality, but it's typical Western fare.
GGuest UserWas an excellent experience with everything you need. Even when you go to the pool you receive a special Towel. The bonus was the cart taking you back and forth to the train station.
Highly recommend
SStellaLouWe had an enjoyable 4-night stay here! Rooms were clean and the bed was soft and comfy, as expected of every Novotel hotels! Love the huge and spacious lobby and lounge area even though we did not use it but it looks so cosy and well furnished! Location wise is a little far from the city centre but there are trams outside the hotel that will take you there in 30mins. Do note that the air-cons do not work during cold season so everyone have to open their windows for natural air-con :)
LLaohasaxianzunThere is nothing around the hotel, no restaurants or supermarkets. The facilities are average. The service is standard. It is suitable for renting a car or having a car to pick up.
BBeatriceLee1. I was happy with the facilities and cleanliness, but everything in the minibar cost money. The complimentary water bottle was tiny (pic 3), and a bottle at the downstairs bar was 5 Euros (pic 7). Make sure to go down and buy it yourself, as they charge an 8 Euro service fee for delivery, making one bottle 13 Euros.
2. There was an extra charge for ordering an omelet at breakfast.
3. Other than that, everything else was satisfactory.
FFiFiChanThis is our second time staying here, and it's been wonderful! The location is hard to beat, so close to Milan Centrale and it's where most of the day trips meet in the morning. Our kids love the pool and the gym, a good way to spend the late afternoon after all the sightseeing and shopping. The shuttle bus service has also saved us a lot of taxi money and time. Definitely a hotel to recommend to those coming to Milan!
WWhetney Scarlit RoseEverything is good, the only problem is the blow dryer is broken, the food in the breakfast is the same everyday, they should change it every day, the location is weird because it is like in the middle of the residential area but the staffs are good and they are cleaning everyday. Please bring your own socket if you are from other countries hotel is not providing. All in all our stay is good. Train station 10mins walk and easy going to the center.
GGuest UserA good overall hotel, but with limited amenities. Outdoor pool closes quite early and some days was closed during our stay for private events. Location is relatively good, around a 15 minute walk to the Duomo. Service was very friendly and helpful. However overall quality of hotel, amenities, consistency and experience is not on par with other leading 5 star hotel chains.
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