Karuizawa Marriott Hotel

The hotel is about a 10-minute drive from Karuizawa Station. Thankfully, there's a shuttle service. What really drew me in was the private onsen room; it's very spacious for a family of three or four. I wouldn't recommend staying here for any other room types. The hotel's dining options are also quite good.

Highly recommended! The hotel offers a shuttle service, and the surrounding area is very pleasant. Both breakfast and dinner are exceptional and unique. I hope to have the chance to visit again in the future. The rooms are spacious and comfortable, all with wooden structures that give a very calming feel.

This was my first time staying at the Karuizawa Marriott Hotel. The public onsen has both indoor and outdoor baths, and while the facilities were clean, the area was a bit small. The room itself was very spacious, clean, and the environment was quiet. The hotel breakfast offered a wide variety of choices. Highly recommended!

The room was great, and so was the breakfast. Our room was clean and comfortable, and the breakfast spread was particularly rich and delicious! It was a very satisfying stay, and I would definitely choose this place again next time.

Booked through Ctrip, so Marriott Bonvoy members can't earn points. You definitely need a car to get to attractions from the hotel. The room facilities are comprehensive. The dinner set menu for 12,800 JPY was decent, and breakfast was good too.

For a birthday trip to Karuizawa, my family, blindly trusting the Marriott brand, chose this hotel. For 4 nights, costing over 13,000 RMB, we were assigned a twin room on the 2nd floor facing the parking lot. Upon check-in, we were told they could either move us to a different room later or push the two beds together. However, they only pushed the beds together on our very last night. The service was poor. On the first morning at breakfast, I asked a waitress for milk for my coffee. She simply pointed in a direction. In the fairly crowded breakfast area, I genuinely looked around but couldn't find it, so I had to ask again. She then led me to the milk dispenser with a straight face. The hairdryer in the hot spring area was ineffective; I couldn't dry my medium-length hair in 25 minutes. The hairdryer in our room was even worse. The absolute worst aspect was the complete lack of a shuttle service – you can pretty much assume this hotel has none. All our travel to and from the hotel relied on taxis, which were quite expensive. A taxi from Karuizawa Station to the hotel cost approximately JPY 3,000. There are no convenience stores, restaurants, or attractions near the hotel. All that awaits you is desolation during the day and pitch-black darkness at night. In summary, our stay was a poor experience, and I absolutely do not recommend this hotel.

Despite being a Marriott Bonvoy Platinum member, I was disappointed to find that lounge access and breakfast were both chargeable. I was told that such services are not included with bookings made through Trip.com. Had I known this beforehand, I wouldn't have booked, making this a truly disappointing trip.