Hotels With Gym in Delhi, India

*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay* This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality. I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10. When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14. On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us. The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable. When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us. When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false. I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation. I am also providing the upgraded and downgraded room type as a proof of this comment.

I stayed one night with my husband to stop over to the next place. The location is super good, it is near the airport. You can enjoy variety of meals inside the hotel and outside too.

The hotel is a decent property located at a prime location in New Delhi. The rooms are a tad bit small and look a little dated. The house keeping team does a fantastic job of cleaning up each day and it feels good to be back to a well made bed and clean room after a long work day. The key cards seem to be a recurring issue with them needing repeated activation. Breakfast spread is decent and not much to brag about. In room dining is pretty expensive and is quite a deterrent. But the location helps to overlook a lot of the minor inconveniences.

Hey guys I recently visited Holiday Inn in New Delhi and stayed there for two days. It was a wonderful experience. The hotel is very well maintained, clean, and comfortable. The atmosphere was pleasant, and I really enjoyed my stay. The weather and overall ambiance made the experience even better. I would definitely prefer to stay at this hotel again whenever I visit Delhi in the future.

The best hotel in India I have ever stayed. The staffs was great. The location was magnificent. The stay was unforgettable.

Very good hotel. Excellent staff. We had breakfast and dinner included. The dinner food was a bit spicy, but the hotel staff noticed this and kindly offered to prepare us more European-style, non-spicy dishes. So, no one will go hungry at this hotel, that's for sure.

From the moment my taxi dropped me at the door of Novotel Aerocity, I was treated like the Queen. Staff were polite, warm and friendly and the security process (appreciated) was quick professional and seamless. I was hours too early for check-in.... arriving at 8am, but a wonderful customer relations attendant had me in the poolside roo on the 5th floor that I had requested in my booking, several hours before actual check in time. The room was spotless and the bed very comfy. I had an excellent view looking down at the pool The buffet breakfast was huge, with a vast array of choices. I was in my element choosing lots of different healthy high protein choices and the cappuccino from Lavazza machine was surprisingly good. I swam in the pool each day of my stay, and the whole area, including the plants was tended immaculately by staff that clearly enjoyed their job. I dined in the restaurant in the evening and the food was superb. Special thanks to my lovely attentive waiter Deepak. All the cleaning staff I passed in the hotel as I went to my room etc were friendly, wishing me a namaste. The surrounding area to Novotel has several other well known chain hotels set out in a lovely quiet Frangipani lined leafy area with shopping mall and foodcourt just 5 minutes walking away. My taxi took about 6 minutes to T 3 each way and cost about 400rupees each way. On my last morning I was up ready to leave at 5am, and downstairs in the bar I found complimentary packs of pastries available, and could even have a cappuccino made for me. Thank you Novotel. Wonderful wonderful service all round. I will be back for sure

This hotel is conveniently located, and the rooms are clean and comfortable with excellent facilities. The staff are friendly and attentive, responding promptly to any requests. The breakfast is abundant and delicious, offering great value for money. Overall, the experience exceeded my expectations, and I'll definitely choose to stay here again.

The exterior looks very high-end, but the facilities inside are really quite old. It feels like at least 20 years. The space in the room is relatively large, but many of the things in it are old and old. The temperature is only a little bit in the hour and the breakfast is quite average, but it is estimated that local Indians will like it

This property has an excellent location with close proximity to shopping, dining & tourism. Restaurant has great food selection (buffet with many cook to order stations). Chef Nazir is great & extremly accommodating to special request overall wonderful service. Staff in all areas is well trained & shows 1st class hospitality. Only re commendation is to fix the glass doors of the bathrooms in the rooms. They have big gaps leading to lack of privacy. This should be on a priority list for the hotel management to address. Overall a great hotel!