Hotels in Nishi Ward,Osaka1.2% of visitors choose this area
HHakusansan2025.12.14
Rooms in Japan are generally small, but this one was clean and had everything I needed. There's no daily housekeeping; you have to put used towels and trash bins outside your door for staff to collect. They'll then hang fresh towels on your doorknob. You can pick up toothbrushes and toothpaste at the front desk. They also have a scale there for weighing luggage, and a microwave in their office if you need help heating something up. Vending machines on the 2nd and 13th floors make it convenient to grab a drink.
Hotels in Naniwa Ward,Osaka3.7% of visitors choose this area
Ddaitauchoi2025.11.29
Overall the staff were almost nice and helpful. But there was one staff on the night shift forced to speak Mandarin to us even we talked in English to him. He sounded rude and not willing to talk more and ask us to check in the room.
The room was just ok to us in terms of size but it looked old and stains are found in the toilet. The carpet seemed not cleaned regularly and toilet bowl was not the smart toilet which disappointed us. We thought that the smart toilet was the standard in Japan. Never meet this kind of room type in Japan.
The location was nice and convenient. It was very closed to Ebisu food street and Tsutenkaku Tower. There are many shopping areas so this location is very convenient.
Hotels in Naniwa Ward,Osaka23% of visitors choose this area
GGuest User2025.09.03
Convenient location, clean and comfortable, excellent value for money!
Overall, I was very satisfied with my stay at Nihonbashi Crystal Hotel!
* **Location:** Within walking distance of Namba and Nihonbashi stations. There are many restaurants and convenience stores nearby, making it very easy to get to Kuromon Market and Shinsekai.
* **Room:** Although not large, it was very clean and tidy. The bed was comfortable, and the facilities were well-maintained.
* **Service:** The front desk staff were friendly, and check-in and check-out were very smooth. Even with limited language skills, they tried their best to help.
* **Amenities:** There's a free drink machine in the lobby, which is a thoughtful touch. The hotel overall is quiet, so I slept very well at night.
* **Price:** For a location like this in Osaka, the room rate is truly a bargain – extremely good value for money.
Hotels in Nishi Ward,Osaka1.2% of visitors choose this area
SSW rich9962025.12.01
Very perfect location with many transport options and different lines available. It’s within walking distance to Dotonbori and Namba. There are plenty of eateries nearby, and the hotel is opposite McDonald’s and a 24-hour AEON hypermarket.
The room is enough for two people and has everything we need. It’s not very big, but more than sufficient.
We will definitely stay here again when we visit Osaka!
Perfect 10/10.
Hotels in Chuo Ward,Osaka1.8% of visitors choose this area
YYequhenmang2026.01.17
The room was nice and quite clean. If you like quiet and want to be far from the elevator, make sure to tell the front desk, and they'll arrange it for you. Then, you just need to select a few buttons at the self-service machine.
The transportation is incredibly convenient. I came here for a few day trips, and their parking is right across from the hotel. The location is excellent, with Shinsaibashi right to the right. It's a bit of a walk to Namba Station, but otherwise, everything was perfect. It was also reasonably clean.
Rooms are really small but!!! For the price you pay, it's really worth it. Shin-imamiya station just right across the road, it's super convenient. There's a konbini just right downstairs too. The rooms aren't much to scream about, but they provide a good rest. Toilets are small, but expected of Japan. It was a good experience nevertheless given the superb location. Front desk staff are friendly and spoke relatively good English, providing us with directions and good recommendations on places to eat in the vicinity. Osaka tower is just a short walk away! They've even got a luggage weighing scale at the lobby for you to weigh in the bags before heading to the airport.
Hotels in Chuo Ward,Osaka23% of visitors choose this area
XXiaomangguoovo2025.12.15
This is my second time staying here. Japanese hotels generally have smaller rooms, which is understandable. This hotel is located right in Shinsaibashi, within walking distance. The room is small but charming, clean, and tidy. The only downside is the poor soundproofing; I could hear people laughing next door all night, which was a bit unsettling. Then, around 8 AM, someone suddenly came in to clean the room – I'm not sure what that was about...
Hotels in Chuo Ward,Osaka23% of visitors choose this area
XXianghuanyoushijiedea2025.05.30
I found a hotel conveniently located near Namba and Shinsaibashi. The most direct subway exit is Nihonbashi Exit 7, and there are plenty of 24-hour convenience stores right downstairs. At night, while some noise was audible, it was generally quiet most of the time. The corridors are brightly lit. The room is compact but equipped with all essential facilities. The TV worked perfectly, the bathroom mirror is generously sized, and hot water comes out instantly. Service was good; you could easily pick up anything you needed from downstairs, and luggage storage was also available. (Overall, it was a very good stay, though a minor point would be some slight wall stains and the room genuinely being quite small).
Hotels in Chuo Ward,Osaka1.2% of visitors choose this area
MMalingshufantuanzi2026.01.04
The hotel is located in the business district, just a short walk from the subway station. I did my research beforehand, so I knew that check-in was upstairs. There are plenty of restaurant choices nearby, and some famous local ramen places have a much better ambiance than those in Shinsaibashi. The only drawback is that the room was a bit small, but it was clean and the soundproofing was decent.
Hotels in Chuo Ward,Osaka23% of visitors choose this area
DD1114****2025.10.20
The room was incredibly small; there was no space to move around once a suitcase was opened. The 'double bed' was actually two single beds pushed together. Check-out is at 10 AM, and extending it to 2 PM costs an additional 2000 yen. The location is convenient, making it very easy to get to Shinsaibashi. Luggage storage is free. The front desk service was mediocre – no extra words or smiles.
Very Good
456 reviews
8.4/10
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9.1/10
Great
MMeitounaohahahahaThis is one of the few hotels in Japan with a 12 PM checkout, which is great. There's a Christmas tree downstairs that adds a lovely atmosphere. We went to the theme park on our second day, and this hotel is the closest one to it – the entrance is right downstairs! Food options are also very convenient. I highly recommend the fried beef cutlet, it was absolutely delicious! Our clothes got soaked on the Jurassic ride, which was totally unexpected, but thankfully we could just pop back to the hotel to change. You just need to get a stamp from the staff at the entrance to re-enter the park. I hope to bring my kids here next time and will definitely stay here again!
GGuest UserThe hotel left us with mixed feelings. On one hand, it’s very stylish, and the rooms are beautiful. Location is perfect with two steps from the metro station. Overall, we did enjoy our stay.
However, there were a couple of disappointing points.
1) The male receptionist who checked us in was surprisingly unfriendly and behaved in a rather strange way, which made the first impression uncomfortable.
2) Another issue was the rooms. We booked two “Premier” corner rooms and were expecting a nice view, but both were on a very low floor, and the large corner windows faced a blank wall. It felt odd to have such beautiful windows with no view at all.
In the end, it was a decent stay, but the experience was definitely mixed.
AAnonymous UserNag-stay kami dito recently at sobrang nagustuhan namin ang experience. Malinis at maaliwalas ang room, very comfortable ang bed, at complete ang amenities. Maayos din ang aircon at tahimik ang lugar kaya nakapagpahinga kami nang mabuti.
Ang staff ay super accommodating at laging nakangiti—ramdam mo talaga yung warm hospitality. Mabilis mag-assist at very approachable.Perfect ang hotel na ito for families, couples, or even solo travelers. Babalik kami ulit for sure!
AAnonymous UserThe room was clean, tidy, and spacious, making for a very comfortable stay. The surrounding area has a complete range of commercial facilities, making dining, accommodation, and transportation very convenient. I recommend visiting the nearby Shinsaibashi for photos and delicious food.
GGuest UserI booked this hotel quite last minute before my trip, and I was pleasantly surprised by how great it was. After reading some reviews, I opted for a twin room for more space, and even though it's near a main road, it was very quiet at night. The room was clean and tidy, and housekeeping came daily. The hotel offers a variety of self-service toiletries you can pick up, and a special touch I appreciated was the complimentary overnight face masks. Downstairs, there's a large AEON food supermarket, and the Shiyobashi Subway Station Exit 2 is just a short walk away. Getting to Shinsaibashi only takes a few minutes. It's incredibly convenient for getting anywhere – truly a hotel that has it all!
GGuest UserWe had a quad room with 4 large beds. The room is great generous size for a family of 4 with a shared dining table in the middle. It was very clean and modern. We would surely stay here again. Convenient location within walking distance of attractions in the area. Subway directly under. No need to pay for breakfast with 7-11 on the ground floor as well as so many eateries nearby.
MM49235****The hotel shares facilities with Spa World. When I visited, it was decorated for Christmas. The room itself was decent, but they don't provide slippers, which was a bit inconvenient. For dining, you can eat at the large cafeteria on the third floor of Spa World or at one of their other restaurants. There's a good variety of choices, and the prices are reasonable.
GGuest UserStaying at this hotel because of my 9 AM flight the next day was a brilliant decision! There's a free shuttle bus to the airport, and check-in was super convenient – just make an appointment. The views outside are stunning, and you can even go shopping at the outlet mall. I even caught a beautiful sunset there!
GGrace 恩雅After staying in a cheaper APA hotel in Tokyo, my partner and I were looking forward to a higher-end stay at the Mercure in Osaka. It was... okay.
I'll start with the positives: the proximity to Dotonbori is the biggest plus. It's about a 3-minute walk to the main canal *****. The hotel is separated from the peak tourism chaos by a few streets, so it isn't too overwhelmingly busy around the hotel itself. Convenient FamilyMart and 7-Eleven options are nearby, as you'd expect. The room was clean. The Italian restaurant on the 2nd floor was also quite lovely and well-priced.
Now the negatives. First, the lighting was so dim in the hallways and the room itself that it was less ”pleasant mood lighting” and more ”I can't see anything/do my makeup.” I actually thought some of the lightbulbs were blown, but my partner pointed out they were just absurdly dim. Secondly, the door to the bathroom/shower was broken and wouldn't stay shut, so we had to use a few heavy items on the floor to keep it closed. Some of the USB outlets were also non-functioning.
Thirdly - and this may be our fault - the washer-dryer combo machine in our room (which was a big reason for us booking this hotel) was finicky to use and only had Japanese labels/instructions. The room guide on the smart TV did have some instructions, but we struggled to operate the machine regardless. Then, after we worked it out, the drying cycle shrunk and heavily wrinkled our clothes. This wouldn't be the end of the world, but the room had no iron or ironing board. You have to go to reception to hire an iron separately or use the ”iron room,” which we never saw the inside of because it was locked every time we tried the door.
None of these drawbacks were trip-ruining or anything, and in a cheaper 3-star hotel, we wouldn't be clutching our pearls about it. But because this is a pricier 4-star, internationally-known hotel brand, we expected more. Overall, the stay was not unpleasant, but it was nothing to write home about either.
GGuest UserThe location is absolutely fantastic! It's super convenient for shopping and getting around, perfect for families with kids who love to shop. You can't really compare it to hotels in China at the same price point, but compared to other Japanese hotels, the 25-square-meter twin room is quite spacious – big enough to open two large suitcases, and the twin beds can even be pushed together to make a king size. It's especially close to Universal Studios Japan and Kobe! And the best part is how quiet it is – we had a great night's sleep. Very satisfied! Highly recommend!
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