Hotels With Breakfast in Niigata Prefecture, Japan

Fantastic! This is a really great hotel. It's clean, hygienic, and offers excellent value for money. Please keep up the good work!

Everything was smooth and pleasant from check-in to check-out. The only minor issue was that the air conditioning couldn’t be switched to cooling, as the hotel uses a central HVAC system that provides heating during the autumn season. Since the windows couldn’t be opened to let in cool air, the room felt a bit warm at times. Other than that, everything else was comfortable and enjoyable.

The hotel itself is quite nice, and the service at the reception desk was excellent. The staff in person were polite and genuinely tried to help with anything I needed during my stay. However, I was very disappointed with the phone service. When I called the hotel and spoke in English, the call was hung up on me. I tried several times and the same thing happened. It did not seem like the staff member on the phone was willing to assist or find a solution. This left a very negative impression. As this is an “International Hotel,” I expected at least basic English communication or an attempt to assist rather than disconnecting the call. I already informed the hotel about this issue and I sincerely hope they improve their phone service permanently. Additionally, the hotel is located 10 mins by walk from the city center so you will likely need to take a taxi to travel around. Overall, the in person service was good but the phone communication experience needs serious improvement.

I misplaced my gloves some where at a town I was visiting. The hotel staff were very helpful to help me call these places that I visited to check if they can find my gloves. Despite the language barrier, they were very proactive in their assistance and help. I cannot help but feel the famous Japanese hospitality from their services. They have an in house restaurant that served local dishes that you must try in Niigata, their service were also very polite and welcoming. I felt extremely comfortable with my stay in the hotel because of their attention to service.

This hotel is right next to Niigata Station, directly accessible through the Cocolo shopping mall. It's super convenient for dining, shopping, and getting around. I booked a premium twin room, which was excellent value for money. There was plenty of space to open two suitcases, and the amenities were well-stocked. Overall, I'm extremely satisfied.

The hotel's location is excellent. You can see the Yuzawa Grand Hotel nestled on the mountainside right from the west exit of Echigo-Yuzawa Station. It's about a 5-minute walk, though the large, steep slope at the hotel entrance requires careful walking, especially after a snowfall in Echigo-Yuzawa and when pushing luggage, to avoid slipping. We booked a Japanese/Western-style room, and the hotel gave us a room on the 7th floor of the South Wing, directly facing the station. The views were absolutely superb, especially the distant mountains after a snowfall – truly the 'Snow Country' I'd imagined. The room had two beds, and a futon was set up in the Japanese-style area, making it perfect for families with two children on a ski trip. There are two onsen (hot springs) on the hotel's first floor, and the open-air bath is particularly memorable, especially when you catch a heavy snow while soaking outdoors. An unforgettable experience! The hotel exudes the charm of an established onsen hotel, with attentive and meticulous service. Yukata and towels are changed daily. Although the facilities show their age, they are still perfectly functional, especially the in-room mini-bar/sink area, which was convenient for eating bentos in the room after skiing each day. Oh, we didn't book breakfast or dinner; we got all our meals from the convenience store inside the station and nearby restaurants. The hotel's excellent service was also evident in many small details, such as the free rain boots at the entrance and the weather forecasts for various ski resorts. I particularly recommend the ski rental shop right outside the hotel; they have a great attitude, reasonable prices, and the ski gear and helmets are all very new. In summary, it was a very satisfying stay in every aspect. If I come back to Echigo-Yuzawa during the ski season, I will definitely stay here again!

The hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option.  I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again. The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold. Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.  The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage. In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.

I stayed in a standard semi-double room with a room-only plan that was on sale due to the live performance at Toki Messe. It was conveniently located within walking distance of Toki Messe. There was a convenience store and post office nearby, and a short walk away there were a few restaurants, so I had no trouble finding food even though I checked in late. I didn't have much opportunity to interact with the staff as I didn't use the restaurant, but the room was very clean and had all the necessary amenities.

Great location, within 5mins walking distance from Niigata station. There are nearby convenience stores. The place also seemed to be recently renovated and is well maintained. Staff service was good. affordable breakfast buffet option is also available. The food was very good, the locally sourced rice is excellent.

Check in and out is fast. Being part of JR Train Group gave it immediate accessibility in same building in 2 to 4 minutes. Hotel lobby 3rd floor is same floor with JR entrance. Besides Seven Eleven store and about 40 meters distance walking to Yoshinoya. Many food shops around South ,West,East entrance. Bic Camera just across street. Room is ok with bath separated from toilet.