1. I stayed for four nights, but the front desk didn't mention that housekeeping would come on the third day when I checked in. I thought if I didn't hang the 'do not disturb' sign, they wouldn't enter the room. Coincidentally, on the third day, I had period cramps and was resting in bed. Around 1 PM, the cleaning staff knocked on the door and then directly swiped their card to open it 😑. Hearing the door open, I immediately shouted a few times for them to close it, and thankfully, they didn't come in (PS: From the sound of it, they seemed to be an Indian man, imagine the internal drama I was going through 😑). Afterward, I reported it to the front desk staff, Ms. Sakura, who explained the situation and apologized repeatedly. However, not informing guests beforehand about this is really unfriendly.
2. The location is close to Sannomiya Station, which is convenient for transportation, but it's also right by the train tracks. It was genuinely a bit noisy. If you're a light sleeper, I'd recommend booking a hotel further away from the railway tracks (PS: Earplugs from FamilyMart saved my life 😐).
3. Before booking, I saw reviews mentioning hygiene issues, but I thought they were isolated incidents. After checking in, I also 'happily received' other people's hair 😑, and the bed sheets weren't very clean either.
I booked this hotel mainly for the view, and it definitely delivered. The west-facing room looks directly out onto the Ferris wheel, making it feel like a living painting from the window. The small balcony was perfect for fresh air and enjoying the scenery.
The hotel is located within Meriken Park, offering a quiet escape while still being in the heart of Kobe. There's a free shuttle bus service to and from Sannomiya Station, and you can explore the park right outside the hotel. For shopping at Daimaru and other areas, it's about a 1 to 1.5 km walk through the park, or you can take the free shuttle bus for flexible travel.
As a long-standing landmark, the hotel has been around for years. While it has undergone renovations, the lobby and interior still retain a sense of history and age. The basic services and facilities are all fine, but nothing particularly stands out.
Considering its location and view, the weekday prices offer good value for money. However, weekend prices are a bit high, so staying during off-peak times would be more economical.
Stayed in this hotel again after returning from Arima & Awaji, all baggage already kept in our room and ready for check-in at noon, hassle free. This room type has a desk without the sofa bed which we booked for the first night, it seems to be more useful. Coin laundry at 6F & 9F. Comfortable stay.
While the hotel's location isn't as bustling as Kobe's Sannomiya commercial center, it offers excellent value for money, considering its convenient transportation, shopping, dining options, and the hotel's facilities. Opened in 2023, the hotel is very new. I booked a 21 sqm Superior Twin Room, and it didn't feel cramped at all. What I particularly liked was the separate wet and dry shower room, making for a very comfortable shower experience. The hotel elevator goes directly to the basement, where a left turn leads straight to the ticket gates for Hankyu and Hanshin Electric Railways. A right turn and a short walk through the underground shopping street takes you to Kobe JR Station. For major Kobe attractions, including Himeji Castle, you'll primarily use these three railway lines (there are also many subways and buses, but they're largely unnecessary). Day trips to downtown Osaka, Nara, Kyoto, and other places from this hotel are very convenient and affordable. Outside the hotel and in the underground mall, there are plenty of restaurants for dinner. What I loved most were the two large supermarkets downstairs: Life and KOHYO, which offer many delicious and safe Japanese snacks to satisfy any craving. Many fresh food items start getting discounts in the evening, including sashimi, sushi, and tasty bread, which you can buy to eat in your room. Microwaves are available on the 6th and 10th floors. The hotel service was very responsive to requests, for example, when I asked for an extra pillow or daily coffee packets. The hotel's drawbacks: the duvet was too thick, and although the air conditioning kept me cool, its noise affected my sleep; the refrigerator was also a bit noisy. As a side note, for those traveling independently, getting to the hotel from Kobe Airport: take the Port Liner (elevated light rail) for 18 minutes (340 yen) to Sannomiya Station, then transfer to Kobe JR, Hankyu, or Hanshin lines, and the hotel is just 2 or 3 stops away.
For muslim travellers, this hotel is just located near Kobe mosque (5-7 min walk) and Sannomiya stn, halal restaurants, and grocery stores. Room is nice, clean, and right size. Reception front desk staff are very polite and accommodative. You can borrow an umbrella if you need one. Looking fwd to stay here again.
Hotel near Awaji Island,Awaji City6.1% of visitors choose this area
Aalice99****2025.11.15
The hotel's hygiene and service are excellent. It's conveniently located 100 meters from Dongpu Bus Terminal, making it easy to catch buses to attractions, though do note that bus frequencies are limited, so check the schedule in advance. On the first floor, there's a microwave, oven, and coffee machine available for guests. Right outside the hotel is a beach, but it seems uncleaned with some litter, and at night, the sea outside the window is pitch black. There's also an Aeon supermarket nearby, which is handy for buying food.
Compared to Kyoto, the Monterey in Kobe offers much better service. Sona is quite small, and lately, there's been too much of a Korean presence there. Although the hotel is a short walk from the station, it's still easy to find. There is indeed a red-light district nearby, making it a bit noisy and messy (though understandable). The room layout is reasonable, the TV supports screen mirroring, and the toiletries are generously provided, with the DHC lotion being particularly good. Don Quijote is just a short walk away, and it's very convenient to get to Sannomiya Station and Kitano Ijinkan (home to the famous 'Life Toast' and the 70-year-old coffee shop), all within walking distance. The breakfast selection is rich and delicious, with the bread being a pleasant surprise.
On a side note, you should definitely avoid the Monterey in Kyoto. Their unfriendliness towards Chinese guests is blatant, especially from the middle-aged Japanese female receptionist! She denied us available rooms unless we insisted and argued on the spot. She also reneged on a promised room type change, even rolling her eyes when a colleague confirmed it with her.🙄
This is my go-to hotel whenever I'm in Kobe. The location is super convenient, right above the Shinkansen and subway stations, with plenty of restaurants and transportation options nearby. The rooms are spacious, bright, and very comfortable, and the service is excellent. It's also really easy to get to the Nunobiki Herb Gardens from here.
This resort hotel offers a fantastic view of the entire Kobe city. The buffet restaurant on the top floor is excellent, with delicious and abundant food, and the night view is absolutely stunning. It's an ideal choice for both leisure and business travelers.
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9.2/10
Great
ZZhezidashuA very satisfying trip to Awaji Island was made even better by our hotel. Everything was arranged in the best way. We changed buses from Kyoto and confirmed the pick-up station through the Ctrip platform. When we arrived, it was still early, so we took the free shuttle bus to go shopping (with luggage back to the hotel). We used the coupons to buy lunch and ice cream at Hello Kitty. When checking in, the male waiters all kneel down to serve, and confirm the information of dinner and going out the next day. The room we stayed in is a single-family round house like a yurt with a viewing balcony and a wooden bath. The details of the room are all local characteristics (dressing box, free mini bar/dessert, washbasin are all petrified wood). The central roof is transparent and empty, and you can also observe the stars. We enjoyed the food here for 5 days, especially the dinner was not repeated and changed in various styles. What surprised me was that the waitress could perform saxophone and flute at dinner, and there was a restaurant like a stage on the island where you could also enjoy the waiter's musical performance. The 20,000 consumption vouchers given for 5 days are enough for you to go out for free at noon. We also bought Hello Kitty exclusive gifts for the children at the Big Apple with the vouchers. This trip to Awaji Island is more memorable than the trip to Kyoto, and the people are simple and honest. Everyone is working hard to promote tourism in Awaji Island, which is worthy of praise. I will bring my children here next time.
AAnonymous User对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
GGuest UserI would like to thank all the staff, especially the front desk, for their help during my stay.
There was some confusion with my booking through Trip.com. I had already paid Trip.com for accommodation and breakfast, and I did not realise at first that this was only a prepayment to Trip.com to secure the booking, and that I would still need to pay the hotel directly at the front desk, with a refund to come later from Trip.com.
Your front desk team were very patient and professional in helping me contact Trip.com and clarify the situation so that I could understand why another payment at the hotel was required. I really appreciate their kindness and excellent service.
GGuest UserThis is my second time staying at this hotel, and I truly feel its location is incredibly convenient. There are Family Mart, 7-Eleven, and Lawson stores all along the street, so you can pop down anytime to grab supplies. Directly opposite is a 24-hour Don Quijote, which is great for buying things and bringing them back easily. It's also a short walk to Sannomiya subway station and the Sannomiya shopping street. This time, I even discovered that you can reach the shopping street in just a few minutes by taking the small road to the right of the hotel. There are various restaurants right on the street in front of the hotel, and the famous Kobe beef restaurants are just at a nearby intersection. The hotel rooms are a decent size, meeting the basic needs of a tourist. I'll probably stay here again next time.
The complimentary coffee and tea after 6 PM, and ice cream before 8 PM, provide a nice relaxed space for guests to chat, which is a very thoughtful arrangement.
On a later day, I had an early morning flight, so I needed to switch to a hotel near Kansai Airport. I checked out around 10 AM and left my luggage at the hotel. The hotel staff were very accommodating; I went out to do some last-minute shopping and had lunch, then came back to collect my luggage, which didn't disrupt my plans at all.
GGuest UserThis was my second stay at the Hotel Okura Kobe, and the service was just as attentive and thoughtful as I remembered. The front desk kindly upgraded me to a higher floor room, which was spacious, comfortable, and offered fantastic views. The breakfast had a wide variety of options and was consistently good. Overall, a perfect experience – I'll definitely choose this hotel again next time!
GGuest User1. I stayed for four nights, but the front desk didn't mention that housekeeping would come on the third day when I checked in. I thought if I didn't hang the 'do not disturb' sign, they wouldn't enter the room. Coincidentally, on the third day, I had period cramps and was resting in bed. Around 1 PM, the cleaning staff knocked on the door and then directly swiped their card to open it 😑. Hearing the door open, I immediately shouted a few times for them to close it, and thankfully, they didn't come in (PS: From the sound of it, they seemed to be an Indian man, imagine the internal drama I was going through 😑). Afterward, I reported it to the front desk staff, Ms. Sakura, who explained the situation and apologized repeatedly. However, not informing guests beforehand about this is really unfriendly.
2. The location is close to Sannomiya Station, which is convenient for transportation, but it's also right by the train tracks. It was genuinely a bit noisy. If you're a light sleeper, I'd recommend booking a hotel further away from the railway tracks (PS: Earplugs from FamilyMart saved my life 😐).
3. Before booking, I saw reviews mentioning hygiene issues, but I thought they were isolated incidents. After checking in, I also 'happily received' other people's hair 😑, and the bed sheets weren't very clean either.
GGuest UserGreat resort w amazing hot spring, a free lounge w free flow of drinks and snacks. note that there’s no convenient stores or restaurants nearby, the only option is hotel’s buffet restaurant that cost almost 9 thousand yen per pax. Better bring some snacks and food.
Ssissi****It's a bit of a walk from the station. The famous internet-famous church cafe is just a three-minute walk behind it. There's a Matsuya downstairs, perfect for breakfast. I stayed in a double room by myself and had plenty of space to open my suitcase. All the essential amenities were there, and the lighting was adjustable. I thought the service was great; the front desk always greeted me when I came and went.
LL W CI found the rooms surprisingly spacious and comfortable for Japan, easily accommodating my needs with great lighting and bedding. I was impressed by the excellent cleanliness and appreciated the professional, English-speaking staff who helped me with local tips and luggage. While I enjoyed the convenient facilities like the private bath areas and free amenities, I did notice some areas where the hotel could update older fixtures or be more consistent with daily maintenance.
SShanqiqianchunWe used this hotel as a base for our trip to Amagasaki. It was close to the station and had all the necessary amenities, so we had a very comfortable stay.
It was a good memory to travel with my family.
Access to Hanshin Amagasaki was just a short bus ride away, so there were no problems.
The hotel staff were also very friendly.
As is common in hotels, it was very dry, but the air purifier provided was clean and we used it without hesitation.
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