Posted on Apr 27, 2026|Elegant Queen Room
Guest UserThe environment here is fantastic! The lobby has books, a guzheng (Chinese zither), and calligraphy brushes, plus two adorable parrots 🦜.
I'm very satisfied with this hotel; the rooms are spotless, and the front desk staff are wonderful.
It's also very convenient for getting around. To go to West Lake, you just need to take the subway to Xiuxi Road Station.
I really love it and will definitely stay here again next time I'm in Hangzhou.
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Price per night fromS$ 49
Posted on May 15, 2026|Leisure Standard Room
Guest UserFront desk staff, Ms. Wang Xiao, kindly upgraded my mother's room for free. The room was spacious and bright, with a bathtub for a relaxing soak. The environment was quiet, ensuring a great night's rest. Breakfast was plentiful, and they even gave us a souvenir upon check-out. I'll definitely recommend this place to my friends and family when they visit Hangzhou.
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Price per night fromS$ 94
Posted on Sep 23, 2026|Guestroom - Lake-View (Double bed)
Guest UserOverall, I was very satisfied with my stay. I booked one night in a scenic view room and two nights in a lake view room. The sanitation was good, and breakfast was rich and varied. The central lake view room offered an excellent view; stepping out onto the balcony, you could feel the breeze blowing across the lake, which instantly brightened my mood. The staff were all very friendly, and the housekeeper Lily Hu was particularly nice, always responding promptly and resolving any requests I had 👍🏻. In the afternoon, there was a singer in the hotel lobby, and sitting there with a cup of coffee was truly enjoyable.
The only minor issue was that the soundproofing in the lake view room wasn't as good, possibly due to the sliding door next to the bathtub, as I often heard the sound of it being opened and closed.
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Price per night fromS$ 79
Posted on Sep 18, 2026|Premier Water Terrace Suite - Twin
Anonymous UserI chose this hotel because of the Banyan Tree brand, but honestly, the service needs improvement. When I arrived, I had to climb some steps, and there was no bellboy to help with my luggage, even though there weren't many guests checking in at the time. During check-in, there wasn't much information provided about the hotel's services – I had to ask about everything. When I inquired about a taxi service, I was simply told to go to the concierge, and the staff member had no expression at all. On the other hand, the environment is truly amazing, especially the view from the lobby, which is super comfortable.
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Price per night fromS$ 547
Posted on Sep 13, 2026|Jintang Mansion Courtyard Double Bed Room
Guest UserThis hotel truly lives up to its reputation as the best in Zhejiang's ancient towns. While the entrance isn't grand, it holds a charming secret within. The hotel boasts an inner courtyard with a covered bridge, and from my window, I could gaze upon a picturesque scene of small bridges, flowing water, and lotus ponds. The intricate eaves, carved windows, stacked tiles, and dark walls perfectly encapsulate the ambiance of a Jiangnan village, especially when strolling through the alleys in a light drizzle. This hotel provided me with the most beautiful ancient town experience.
The room was spacious and well-appointed. The welcome fruit wasn't just a couple of apples and cherry tomatoes; it was a selection of premium fruits. The bedding felt like high-end sateen cotton, though I'm no expert, I could tell it was of excellent quality. There were even multiple pillow options. The room was spotlessly clean, which is a huge plus for me as I'm a bit of a clean freak and have high standards for hygiene – this place passed with flying colors.
Breakfast needed to be reserved a day in advance. While the variety wasn't extensive, every dish was exquisite and catered to both Chinese and Western tastes. The personalized butler service was excellent; Grace was available 24/7, ready to assist with any questions I had, both inside and outside the hotel. The hotel's location is right in the middle of Wuzhen's West Scenic Zone (Xizha). Although it's on a street, it offers a peaceful retreat from the hustle and bustle. I highly recommend this place.
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Price per night fromS$ 370
Posted on Sep 26, 2026|Deluxe Queen Room
Guest UserCleanliness was top-notch and facilities were complete. When visiting Hangzhou, the most dreaded part isn't sore feet, but returning to the hotel with a tired body, only to still be enveloped by the city's hustle and bustle. This time, I chose Mercure Hangzhou West Lake, initially just for its proximity to the lake. However, what truly made me want to write something is how it transformed the act of 'staying' into the most relaxing part of my trip.
Every aspect of the room perfectly catered to the need of 'resting after a tiring day of exploring.' The mattress was just the right balance of soft and firm – not the kind you sink into and can't get out of. After a day of walking the Su Causeway at West Lake, lying down provided excellent support for my back, and I didn't wake up with any aches or pains the next day. The double-glazed soundproof windows were truly a blessing – the noise of traffic from the lakeside instantly disappeared once the windows were closed. That feeling of 'lively outside, sanctuary inside' is something only those who've experienced it can truly understand.
The front desk service was absolutely fantastic.
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Price per night fromS$ 59
Posted on Aug 2, 2026|Rammed Earth Hut with round Bed
Lanmeimei_ZJOur family's first summer trip – Naked Stables. Our little one rushed to Moganshan right after school, still in her uniform! Even though it was the rainy season, it had its own unique charm.
**Environment:** Secluded and tranquil, with various standalone round houses or villas nestled in the valley. The landscape design ensures excellent privacy. There are also plenty of activities, making it a great place for a holiday!
**Facilities:** The in-room amenities are all excellent, and the minibar is well-stocked. Even the chargeable snacks are delicious! On rainy days, it's perfect for enjoying tea and snacks in the room. However, the bathroom in the round house felt a bit small, and the shower facilities were located on the balcony, which was inconvenient to use on rainy evenings. My elderly parents had no choice but to use the bathtub, which was quite inconvenient. Later, we discovered the water heater wasn't working. The butler responded quickly, but it took an hour to fix the hardware, and still no hot water. The duty manager then proactively and very thoughtfully came to check on us and kindly moved us to another room where we could finally enjoy a comfortable hot shower.
**Service:** The butler service contacted us by phone before check-in to pre-register our license plate, allowing for seamless entry without stopping. The hotel also offers a wide range of entertainment programs for both adults and children. Our child loved it, quietly enjoying handicraft activities and horseback riding. Our little girl especially adored it and rode for half an hour each day during our two-day stay.
**Exquisite Naked Stables Souvenirs:** The cups are commemorative, and each room area is named after an animal. The various merchandise sold in the lobby is also very appealing and meaningful; we bought some to take home!
**Restaurants:** There's an Italian Western restaurant and a Chinese restaurant, both with good food. The set menus at the Western restaurant were decent, and à la carte options weren't expensive.
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Price per night fromS$ 375
Posted on May 29, 2026
JinxizhaowanqingHonestly, my stay at Hangzhou Hefu Jingzhe was a bit below expectations.
The hotel's location in Wansongling is advertised as 'peaceful amidst the hustle and bustle,' but the transport links right outside are just okay. There are no shared bikes, which isn't ideal for cycling enthusiasts, though taxis are easy to get.
Due to the hotel's age, the room's hardware facilities were a bit disappointing. The air conditioning was very noisy; it was hot with it off and loud with it on, which really annoyed me in the middle of the night. For anyone who needs good quality sleep, it was torture 😮💨, so I had no choice but to check out early.
The lady in charge was incredibly nice and arranged for an early checkout and a price adjustment. Given that this is a guesthouse and not cheap, I hope they focus on improving the customer experience and renovating their infrastructure. Wishing them better business in the future 🌹
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Price per night fromS$ 129
Posted on Sep 15, 2026|Cliffside Suite
Guest UserAn absolutely wonderful vacation! We avoided the summer peak and my partner and I chose a ¥4888 package: the Cliff View Suite, Rose No. 5, which was fantastic! Our butler, Anna, was incredibly attentive, checking in with us daily, restocking anything we needed, and taking care of everything so thoroughly that we had no worries during our stay. The package included not only a double breakfast but also a complimentary autumn set menu and a travel photoshoot, all perfectly arranged, allowing me to fully relax and breathe in the fresh air. The hotel facilities and entertainment options were also great, with an outdoor infinity pool, outdoor archery, billiards, table tennis, a kids' club, and more – absolutely superb! My favorites were definitely the food and the travel photoshoot, very satisfying 👍👍. Must give five stars; it's perfect for busy city dwellers like us to relax and unwind.
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Price per night fromS$ 338
Posted on Sep 13, 2026|Mountain-View Family Twin Bed Room (Pleasant View + Tea Area)
Guest UserThis hotel was absolutely satisfying in every aspect. First off, the room layout was very well-designed, with pleasant views outside the window, and the hotel's amenities were comprehensive. Secondly, both breakfast and lunch were not only stylish but also offered a wide variety of high-quality food, with many ingredients sourced from Sam's Club. You could even have the chefs prepare fresh omelets, scrambled eggs, and pasta dishes on the spot. The afternoon tea in the lobby was also perfect for photos. The service was particularly impressive; they even thoughtfully provided herbal balm when I was bitten by mosquitoes. Finally, the hotel's overall style was very comforting, and its location was excellent, not far from various attractions. Overall, I was extremely pleased with every aspect of my stay at the Xinyu Designer Hotel. Highly recommend! 👍👍
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Price per night fromS$ 74