JJiaoluo0909Before check-in, Guest Relations Executive Irene contacted me via phone and WeChat to inquire about my room preferences. She was the first guest relations executive I've ever seen at check-in across all the hotels I've stayed at. She even brought a welcome gift for members (egg rolls), delivered our luggage to the room, and placed it on the luggage rack! She also sent me a Zhuhai guide she had prepared, which was quite good.
I had requested a children's bathtub in advance, but it wasn't in the room when we arrived. I called guest services, and it was delivered quickly and was clean.
The hotel's ground floor is for group receptions and takeout pickup, while individual guests check in on the second floor lobby.
I personally found the hotel's bed rail not very effective; my child kept falling off the bed at night. I suggest they learn from the Changsha North Star InterContinental Hotel, which has excellent bed rails.
The executive lounge privilege of free laundry or ironing for two garments daily (non-accumulative) is fantastic! I'd ask them to pick up clothes in the morning, and by the time we returned in the afternoon, they were hanging in the wardrobe.
The hotel offers a shuttle to Chimelong, which requires advance booking and departs daily at 9:20 AM, with no return service. Taking a Didi Premier ride there takes about half an hour and costs nearly 100 RMB. On the 24th, our return trip coincided with rush hour and the Mid-Autumn Festival holiday, so it took about an hour to get back to the hotel due to traffic.
The room view is indeed excellent, and you can even see Macau from the room! However, as other reviewers mentioned, the windows weren't very clean.
The bright light under the desk was an issue; I called guest services, but they couldn't resolve it after two days. Finally, when Irene followed up on our stay, I learned that simply unplugging the power cord would fix it (we checked out the next day...).
On the Mid-Autumn Festival, the hotel sent a mooncake gift box and desserts, which was a big plus!
You can order cocktails at the executive lounge. I tried four, and I personally thought 'Monet's Garden' (containing milk) was the best.
Access to the executive lounge requires a card, but our room card didn't work. The lounge staff helped us get in.
The cheong fun and congee in the breakfast restaurant are freshly made, the wontons are freshly wrapped, and there's even popcorn! During breakfast, members receive an additional gift, but out of three days, only once did they offer me a choice of three items.
The children's playground (on the 5M floor, I didn't visit) is open during the Mid-Autumn Festival and weekends. There's also a balloon artist making balloons during breakfast. However, you can't take them into the high-speed rail station; they'll be confiscated at security.
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