The room looked a bit dated but it was clean and comfortable. However, in the last 2 nights of my stay, the key card somehow did not register me as a guest which resulted in me having to go down to the reception to reactivate the card which was inconvenient, especially since I had already booked these 2 nights.
Please also note that the hotel takes a deposit of 200 rands per night and it should be paid in cash which was a bummer since Cape Town was the last stop in my trip and I didn't have that much cash anymore and I won't want to withdraw just for this. Unfortunately, it seems that cash is the only way to go since other payment methods will result in losses.
I ended up using my credit card to pay this deposit where they charged my card instead of placing a hold. When I checked out, they asked for all my card details including CVV to process the refund. Unfortunately, a month later, I still did not receive a refund on my card. It took another month before I got the refund via bank transfer. To my horror, I received 32% less because this was charged by the hotel's bank. The hotel stated that the hotel does not bear the transfer cost and claimed that my card did not work when they attempted to refund. However, the attempt to refund to my card was never mentioned in my e-mail correspondences.
In conclusion, the hotel room is generally pleasant to stay in but avoid using your card to pay the deposit to avoid the above problems.
Stayed here for a business trip in Cape Town. The room size and facilities were a bit underwhelming for a 4-star hotel, more on par with a budget hotel in China. On the plus side, the power outlets were very convenient, no need for an adapter. However, there were no complimentary toiletries or bottled water. Breakfast was decent, and the hotel's location was quite convenient.
The staff at this hotel is absolutely excellent, and has been mostly the same group of friendly, helpful, funny people for the last few years. I stay here every time I come to Cape Town. It's quiet and restful, with a stunning view over the city. The public areas are comfortable and well-suited to reading, drinking coffee, and getting some work done. The only problem is the showers, which can be a little tricky and sometimes don't have hot water.
The hotel is beautiful. We had a good time . The ladies at the reception were really friendly and helpful. The security guards would do routine checks which made us as female travelers safe. The location is really convenient and close to everything we needed!!
Only downside is they don’t allow drinking from the balcony only in the room
So good we are staying longer!
Apart from the obvious draw of the fantastic golf course onsite the hotel and spa are a real treasure. Breakfast is to a very high standard. Rooms are spacious but the real bonus is the spa and facilities. Unlike other hotels on the garden route with high costs and limited availability the range of treatments on offer is excellent, staff work hard to fit you in and they are very reasonably priced too.
Reception staff are very helpful and ensure you are aware of all the local walks and things to do.
I’d definitely stay again…. We are already staying longer than originally planned.
The room is not bad~
People with a large body weight may feel that the bed is not very solid~
Some of the sockets in the room are broken~
The hotel does not provide toothbrushes, toothpaste, and disposable slippers! ! !
Last year's breakfast was the same, but this year it was improved. Although it still cannot satisfy the Chinese stomach, at least there are some changes~
Next time I will still recommend it because the scenery is invincible~~
The location of this hotel is good and safe, but I don’t really like the parking fee of 50 rand per day. There is a shopping mall in the back and it is very convenient to walk there. The room is enough for two people. You can see Table Mountain and the sea from the window. I stayed at the hotel on the first day It is beautiful to see the sunset directly, but the check-in time is 3:00 a.m., we can only put down our luggage at 1:00 a.m. and go out for a walk
Had a great time. Id definitely come bsck here. Decent breaky spread including a salad bar, scrambled eggs or omelette. Plus cereals pastries anf fruit.
Room was tidy. Had a safe. Gym was excelldnt. Staff were do lovely too.
Security guys were super helpful. You take a uber everywhere pretty much so this was a great base. Although did walk to shops and few attractions.
Hotel near Sea Point,Cape Town18.4% of visitors choose this area
SSego Innocent Mokgothu2025.03.03
Stone away from most attractions
Less than 30 mins drive to attractions, restaurants, night life places, market, the beach, etc.
Very spacious.
Excellent customer service.
Very clean.
Worth visiting.
Great sea view.
Worth staying in facilities.
Easy drive to and fro the airport, less than 40 mins.
Great for solo, couple, family, business, friends, etc.
Great
40 reviews
9.0/10
Price from
€ 68
per night
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9.1/10
Great
A lovely hotel and spa. It is very close to the airport and has a shuttle service leaving every 30 minutes. Fine dining restaurant and great breakfast. There is a natural swimming pool, be sure to go for a dip!
Excellent location first of all, the room is nice, clean and modern. Washing machine is a bonus and detergent provided. I’ve stayed many times and would recommend ✌️
Disappointing — Not the Taj Experience I Expected I stayed one night at Taj Cape Town and, having stayed, worked, and studied at other Taj properties worldwide, I left feeling that this hotel does not deliver the signature “Taj” experience. Location: Excellent — centrally located and convenient for business and sightseeing. Rooms: Very good. The guest room was well-appointed, comfortable, and met the standard I expect from a five-star property. No complaints on accommodations. Food & Beverage: Below expectations for a Taj. The breakfast buffet was serviceable but average — acceptable for a quick meal, but nothing memorable in terms of variety, presentation, or quality. The on-site Asian restaurant is extremely small (about five tables) and suffers from poor ventilation: the exhaust does not appear to function adequately, so the space quickly fills with an oily cooking smell that lingers and detracts from the dining experience. The food itself was below the quality I would expect from a Taj-branded restaurant. Service & Brand Feel: This is where the hotel most noticeably misses the mark. While staff were professional, the overall atmosphere lacked the warm, polished service and attention to detail that distinguishes other Taj properties I have experienced. It felt more like a standard city hotel operating under the Taj name rather than a hotel delivering the full Taj brand promise. Value: Concerning. The hotel charges approximately INR 2,000 per day for parking — a steep add-on that should be clearly communicated up front and factored into the overall value proposition. Summary: The location and rooms are strong points, but the average breakfast, a small and poorly ventilated Asian restaurant, and an overall absence of the characteristic Taj hospitality leave this property short of expectations. If you are seeking the classic Taj experience, this particular hotel may not meet that standard.
Pros Great location - a short drive to the waterfront and close to Table Mountain, Lions Head and the Botanical Garden where Uber will get you there quickly and for a good price. Staff were very good Breakfast was cooked very well and with good quality ingredients and a varied selection. It would be better if they had soft bread rather than the heavier one provided (althouh this could be a more European variety i havent come across before). The room was homely, as is the whole building (a bit of a British Grade 2 listed building kind of feel). Nice views over capetown in some rooms and a mountain view from the back. Room has heating and air con for all seasons. Cons As mentioned in a previous review, the room is quite dusty so if you are messing around with plugs behind the bed or tv, it's a challenge not to breathe in the dust. I think this could be a SA thing rather than the hotel itself but they only provide 1.5l of water which for a week is not enough, even for a solo traveller. You have to pay for any more. I have never come across this in 25 years of travel across 35 countries but again, i know there is a water issue in SA sometimes and I believe the tap water is drinkable (although I wouldn't attempt this as a tourist). Bathroom towels not replaced - just left to dry which doesn't work particularly well in winter. The photo of the hotel being near blue water is a little deceptive - obviously it is not near a beach and they don't suggest so but the body of water across the road is a water storage facility (currently empty) so don't expect tropical views. Having said that, if you get a city view room, the sunrise is right in front of you and a perfect time lapse opportunity as the scenery changes dramatically during the sunrise. Stunning experience. Overall, I would stay again and recommend the hotel which is in a quiet location.
The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town. We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay. We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later. The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this. Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained. Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.
The hotel is in a very good location. Table Mountain is right in front of you when you look out the window. The restaurant on the first floor has delicious food and live jazz music. It is very convenient to use Uber to go to various attractions.
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